{"id":397136,"date":"2021-09-09T23:26:02","date_gmt":"2021-09-10T06:26:02","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=397136"},"modified":"2021-09-24T14:01:52","modified_gmt":"2021-09-24T21:01:52","slug":"g-summit-japan-2021-day1-report-4","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2021-day1-report-4","title":{"rendered":"G-Summit Japan 2021 \u958b\u50ac\u30ec\u30dd\u30fc\u30c8 4 | Day 2 \u5f93\u696d\u54e1\u4f53\u9a13 (EX) \u3092\u6700\u5927\u5316\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"text-regular\">7\u670815\u300116\u65e5\u306e2\u65e5\u9593\u306b\u308f\u305f\u308a\u958b\u50ac\u3055\u308c\u305f G-Summit Japan 2021 \u306b\u306f\u3001\u591a\u304f\u306e\u65b9\u3005\u306b\u3054\u53c2\u52a0\u9802\u304d\u307e\u3057\u305f\u3002\u672c\u30d6\u30ed\u30b0\u3067\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u4e3b\u8981\u306a\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u4e0a\u3052\u3066\u305d\u306e\u6982\u8981\u30fb\u898b\u3069\u3053\u308d\u30924\u56de\u306b\u5206\u3051\u3066\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\u7b2c4\u5f3e\u3068\u306a\u308b\u672c\u8a18\u4e8b\u3067\u306f\u3001\u300c\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u300d\u3092\u30c6\u30fc\u30de\u306b\u3057\u305f Day 2 \u3088\u308a\u3001Genesys Cloud\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3 \u3092\u30ec\u30dd\u30fc\u30c8\u3044\u305f\u3057\u307e\u3059\u3002\u5f53\u65e5\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u914d\u4fe1\u4e2d\u3067\u3059\u3002\u898b\u9003\u3055\u308c\u305f\u65b9\u3082\u3001\u662f\u975e\u3053\u306e\u6a5f\u4f1a\u306b\u30d3\u30c7\u30aa\u3092\u3054\u8996\u8074\u304f\u3060\u3055\u3044\u3002<\/p>\n<h4><strong>Genesys Cloud\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3 :<\/strong><\/h4>\n<h4><strong>\u50cd\u304d\u304c\u3044\u306f\u4f5c\u308c\u308b\uff01Genesys Cloud\u306b\u3088\u308b\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u306e\u6700\u5927\u5316<\/strong><\/h4>\n<p>1\u65e5\u76ee\u306b\u5f15\u7d9a\u304d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u4e2d\u91ce\u3088\u308a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u306e\u7d39\u4ecb\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u30022\u65e5\u76ee\u306e\u30c6\u30fc\u30de\u306f\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u300cEmployee Experience (EX) \u300d\u3067\u3059\u3002<\/p>\n<p>EX\u306b\u91cd\u8981\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u306e\u6b74\u53f2\u306f\u3001WFM\u2192WFO\u2192WEM\u3068\u9032\u3093\u3067\u304d\u307e\u3057\u305f\u3002\u521d\u671f\u306eWFM\uff08Work Force Management\uff09\u306f\u3001\u4eba\u7684\u8cc7\u6e90\u306e\u7ba1\u7406\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3057\u305f\u304c\u3001WFO\uff08Work Force Optimization\uff09\u3067\u306fWFM\u3088\u308a\u8e0f\u307f\u8fbc\u3093\u3060\u4eba\u6750\u6d3b\u7528\u304a\u3088\u3073\u914d\u7f6e\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u6700\u65b0\u306eWEM\uff08Work Force Engagement Management\uff09\u3067\u306f\u3001\u50cd\u304d\u304c\u3044\u3001\u7a4d\u6975\u6027\u3068\u3044\u3063\u305f\u5fc3\u7406\u9762\u3082\u30b1\u30a2\u3057\u307e\u3059\u3002\u4e09\u4e95\u60c5\u5831\u69d8\u306e\u30d7\u30ec\u30bc\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u631f\u3093\u3067\u300121:00\u9803\u304b\u3089\u4e2d\u91ce\u3088\u308a\u300cHappy Employees Make Happy Customers\u300d\u3092\u5b9f\u73fe\u3059\u308b\u30c4\u30fc\u30eb\u30bb\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u3001\u30c7\u30e2\u3092\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n<p><img decoding=\"async\" class=\" wp-image-397138 aligncenter\" src=\"https:\/\/www.genesys.com\/media\/\u753b\u50cf2-390x220.jpg\" alt=\"\" width=\"700\" height=\"395\" \/><\/p>\n<ul>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/gamification-call-center-employees\"><strong>\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong><\/a><br \/>\n\u30b7\u30d5\u30c8\u306e\u9075\u5b88\u5ea6\u5408\u3044\u3084\u8ee2\u9001\u7387\u306a\u3069\u3001\u696d\u52d9\u306e\u5b9f\u65bd\u72b6\u6cc1\u306b\u5bfe\u3057\u3066\u30dd\u30a4\u30f3\u30c8\u3092\u4ed8\u4e0e\u3057\u3001\u9054\u6210\u5ea6\u3092\u7af6\u3046\u3053\u3068\u3067\u5358\u8abf\u306a\u65e5\u3005\u3092\u30b2\u30fc\u30e0\u306e\u3088\u3046\u306b\u697d\u3057\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059<\/li>\n<li><a href=\"https:\/\/jp-help.genesys.cloud\/articles\/about-agent-assist\/\"><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30a2\u30b7\u30b9\u30c8<\/strong><\/a><br \/>\n\u304a\u5ba2\u69d8\u3068\u306e\u4f1a\u8a71\u5185\u5bb9\u3092AI\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u8a8d\u8b58\/\u89e3\u6790\u3057\u3001\u5bfe\u5fdc\u4e2d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u56de\u7b54\u5019\u88dc\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30e9\u30fc\u30cb\u30f3\u30b0&amp;\u30b3\u30fc\u30c1\u30f3\u30b0<\/strong><br \/>\n\u30d1\u30c3\u30b1\u30fc\u30b8\u5316\u3055\u308c\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30e2\u30b8\u30e5\u30fc\u30eb\u3084\u72ec\u81ea\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u4f5c\u6210\u306b\u3088\u308b\u52b9\u7387\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6559\u80b2\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u305f\u30ef\u30f3\u30aa\u30f3\u30ef\u30f3\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u304c\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u30a2\u30b5\u30a4\u30f3\u3059\u308b\u304b\u3092\u3001\u30c7\u30e2\u3067\u3054\u89a7\u9802\u304d\u307e\u3059\u3002<\/li>\n<li><strong>WFM\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<\/strong><br \/>\n\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\u3084\u4f11\u6687\u7533\u8acb\u306a\u3069\u306f\u3001\u3053\u308c\u307e\u3067\u4e0a\u3084Excel\u306a\u3069\u3067\u7ba1\u7406\u3055\u308c\u308b\u3053\u3068\u3082\u591a\u304b\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u3053\u308c\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u52b9\u7387\u5316\u3067\u304d\u3001\u30b9\u30de\u30db\u304b\u3089\u7533\u8acb\u304c\u53ef\u80fd\u306b\u306a\u308b\u306a\u3069\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u3082\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b7\u30d5\u30c8\u306e\u9075\u5b88\u72b6\u6cc1\u306a\u3069\u3082\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u5168\u4f53\u306e\u52b9\u7387\u5316\u3084\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Day 1 \u3067\u306f CX \u3092\u30e1\u30a4\u30f3\u30c6\u30fc\u30de\u3068\u3057\u305f\u30bb\u30c3\u30b7\u30e7\u30f3\u304c\u884c\u308f\u308c\u307e\u3057\u305f\u304c\u3001\u305d\u306e\u300c\u5171\u611f\u6027\u300d\u306e\u3042\u308b\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044 CX \u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u306a\u3044\u300c\u5f93\u696d\u54e1\u4f53\u9a13\u300d\u3092\u5145\u5b9f\u3055\u305b\u308b\u305f\u3081\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3092 Day 2 \u3067\u306f\u304a\u5c4a\u3051\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a class=\"text-20\" href=\"https:\/\/www.genesys.com\/ja-jp\/events\/g-summit-japan-2021\/on-demand\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u306e\u3054\u8996\u8074\u306f\u3053\u3061\u3089\u304b\u3089<\/a>[\/vc_column_text][vc_column_text]\u904e\u53bb\u306e \u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089\u304b\u3089<\/p>\n<ul>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2021-day1-report1\">Part 1 : Day 1 \u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u7279\u5225\u30bb\u30c3\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2021-day1-report-2\">Part 2 : Day 1 \u30e6\u30fc\u30b6\u30fc\u30c8\u30fc\u30af\u30bb\u30c3\u30b7\u30e7\u30f3\u3001Genesys Cloud \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/g-summit-japan-2021-day1-report-3\">Part 3 : Day 2 \u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u30e6\u30fc\u30b6\u30fc\u30c8\u30fc\u30af\u30bb\u30c3\u30b7\u30e7\u30f3<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] 7\u670815\u300116\u65e5\u306e2\u65e5\u9593\u306b\u308f\u305f\u308a\u958b\u50ac\u3055\u308c\u305f G-S [&hellip;]<\/p>\n","protected":false},"author":867,"featured_media":380148,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929,13219,17561],"tax_contenttheme":[14862,14864,14863],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16214,16261],"tax_products_programs":[17529],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-397136","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-digital-ja-jp","tax_blogcategory-workforce-engagement-ja-jp","tax_contenttheme-improve-customer-experience-ja-jp","tax_contenttheme-level-up-your-technology-ja-jp","tax_contenttheme-improve-employee-experience-ja-jp","tax_capability_sitewide-ai-and-automation-ja-jp","tax_capability_sitewide-digital-ja-jp","tax_products_programs-genesys-cloud-cx-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/397136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/867"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/397136\/revisions"}],"predecessor-version":[{"id":399823,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/397136\/revisions\/399823"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/380148"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=397136"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=397136"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=397136"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=397136"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=397136"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=397136"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=397136"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=397136"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=397136"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=397136"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=397136"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=397136"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=397136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}