{"id":376163,"date":"2021-07-22T08:56:23","date_gmt":"2021-07-22T15:56:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=376163"},"modified":"2021-07-22T08:56:23","modified_gmt":"2021-07-22T15:56:23","slug":"genesys-launches-the-future-of-digital-customer-engagement","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-launches-the-future-of-digital-customer-engagement","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u793a\u3059\u308b\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u672a\u6765"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]2020\u5e74\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5168\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u65b0\u898f\u5951\u7d04\u304c40%\u4ee5\u4e0a\u5897\u52a0\u3068\u3044\u3046\u696d\u7e3e\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u5730\u76e4\u3092\u78ba\u56fa\u305f\u308b\u3082\u306e\u306b\u3059\u3079\u304f\u3001Genesys Digital\u3092\u767a\u8db3\u3057\u307e\u3059\u3002\u696d\u754c\u306b\u7cbe\u901a\u3059\u308b\u30d0\u30ea\u30fc\u30fb\u30aa\u30b5\u30ea\u30d0\u30f3\u304c\u3001\u3053\u306e\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306e\u8cac\u4efb\u8005\u3092\u52d9\u3081\u307e\u3059\u3002<\/p>\n<p>Genesys Digital\u306f\u3001\u4f01\u696d\u304c\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u52d5\u5411\u3092\u628a\u63e1\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u5206\u91ce\u306b\u304a\u3051\u308b\u6d88\u8cbb\u8005\u30cb\u30fc\u30ba\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u65e5\u5e38\u751f\u6d3b\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3080\u306b\u5f93\u3044\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u304a\u3051\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u57a3\u6839\u306f\u306a\u304f\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u6226\u7565\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u306e\u5fc5\u8981\u6027\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u65b0\u8a2d\u3055\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306e\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3051\u308b\u30c8\u30ec\u30f3\u30c9\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u4f01\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002Web\u30c1\u30e3\u30c3\u30c8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u3088\u308b\u4e88\u7d04\u4f9d\u983c\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3057\u305f\u8a3a\u7642\u3001\u3059\u3079\u3066\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u81ea\u8eab\u3082\u3001\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u524d\u5e74\u6bd4300%\u5897\u306b\u306a\u308b\u3068\u3044\u3046\u5909\u5316\u3092\u7d4c\u9a13\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud\u2122<\/a>\u3092\u5229\u7528\u3059\u308b\u304a\u5ba2\u69d8\u306e\u7d0415%\u304c\u3001\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001Genesys Multicloud\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4f01\u696d\u306e\u591a\u304f\u306f\u3001\u96fb\u8a71\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u3088\u308a\u3082\u30c1\u30e3\u30c3\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u4ef6\u6570\u304c\u5897\u52a0\u3057\u3066\u304a\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3078\u306e\u79fb\u884c\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002IDC\u306e\u4e88\u6e2c\u3067\u306f\u30012021\u5e74\u307e\u3067\u306b\u5bfe\u4eba\u30b5\u30dd\u30fc\u30c8\u306e\u6bd4\u7387\u306f\u5927\u304d\u304f\u4e0b\u304c\u308a\u300165\uff05\u306e\u4f01\u696d\u304c\u81ea\u52d5\u5316\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u975e\u63a5\u89e6\u578b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306b\u79fb\u884c\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u306e\u62e1\u5145\u3092\u9032\u3081\u3066\u304a\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u4e00\u8cab\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u6d88\u8cbb\u8005\u304c\u597d\u3080\u30c7\u30b8\u30bf\u30eb\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u672a\u6765\u3092\u6c7a\u3081\u308b\u306e\u306f\u30c1\u30e3\u30cd\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3082\u3063\u3068\u3082\u5927\u5207\u306a\u306e\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u77ac\u9593\u304b\u3089\u59cb\u307e\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u3059\u3002<\/p>\n<p>Genesys Digital\u304c\u63d0\u4f9b\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30d9\u30fc\u30b9\u306eAI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5358\u4f53\u3067\u306e\u5c0e\u5165\u3082\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u88fd\u54c1\u30b9\u30a4\u30fc\u30c8\u3068\u306e\u4f75\u7528\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u306e\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306e\u65b0\u8a2d\u306b\u4f34\u3044\u3001\u696d\u754c\u306b\u5909\u9769\u3092\u8d77\u3053\u3057\u3066\u304d\u305f\u7d4c\u9a13\u8c4a\u5bcc\u306a3\u4eba\u306e\u7d4c\u55b6\u5e79\u90e8\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u88fd\u54c1\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u8cac\u4efb\u8005\u3092\u52d9\u3081\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30d0\u30ea\u30fc\u30fb\u30aa\u30b5\u30ea\u30d0\u30f3\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30fbAI\u62c5\u5f53EVP\u517cGM\u3068\u3057\u3066\u3001Digital\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306e\u30ea\u30fc\u30c0\u30fc\u3092\u52d9\u3081\u307e\u3059\u3002\u5f53\u793e\u306e\u4e3b\u529b\u5546\u54c1Genesys Multicloud\u306e\u62c5\u5f53\u6642\u4ee3\u306b\u3001\u5f53\u793e\u306e\u6210\u9577\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u305f\u5f8c\u3001\u3053\u306e\u65b0\u3057\u3044\u5f79\u8077\u306b\u5c31\u4efb\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u5165\u793e\u3059\u308b\u524d\u306f\u3001\u30af\u30e9\u30a6\u30c9AI\u4f01\u696dAltocloud\uff082018\u5e74\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u8cb7\u53ce\uff09\u306eCEO\u517c\u5275\u8a2d\u8005\u3001Cisco Systems\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u62c5\u5f53GM\u3092\u52d9\u3081\u307e\u3057\u305f\u3002<\/li>\n<li>\u30b8\u30e7\u30f3\u30fb\u30a8\u30eb\u30ca\u30f3\u30c7\u30b9\u306f\u3001Multicloud Solutions\u62c5\u5f53EVP\u517cGM\u306b\u6607\u683c\u3057\u307e\u3057\u305f\u3002\u6570\u30ab\u6708\u524d\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-engage\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Multicloud CX<sup>TM<\/sup>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u62c5\u5f53SVP\u3068\u3057\u3066\u3001\u696d\u754c\u521d\u306e\u88fd\u54c1Genesys Multicloud Architecture\u306e\u7acb\u3061\u4e0a\u3052\u8cac\u4efb\u8005\u3092\u52d9\u3081\u307e\u3057\u305f\u30022020\u5e74\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u5165\u793e\u3059\u308b\u4ee5\u524d\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0Selligent\u306eCEO\u3001Salesforce\u306e\u6570\u5341\u5104\u30c9\u30eb\u898f\u6a21\u306e\u4e8b\u696d\u30b5\u30fc\u30d3\u30b9\u30af\u30e9\u30a6\u30c9\u90e8\u9580\u306e\u6700\u9ad8\u57f7\u884c\u8cac\u4efb\u8005\uff08COO\uff09\u3092\u52d9\u3081\u3066\u3044\u307e\u3057\u305f\u3002<\/li>\n<li>\u30aa\u30ea\u30d3\u30a8\u30fb\u30b8\u30e5\u30fc\u30f4\u306f\u3001\u5f15\u304d\u7d9a\u304dEVP\u517cGM\u3068\u3057\u3066Genesys Cloud\u3092\u6307\u63ee\u3057\u307e\u3059\u3002\u904e\u53bb3\u5e74\u9023\u7d9a\u3067\u524d\u5e74\u6bd43\u30b1\u30bf\u6210\u9577\u3092\u9054\u6210\u3057\u3066\u3044\u308bGenesys Cloud\u3092\u30d9\u30fc\u30b9\u306b\u3001\u5f53\u793e\u306e\u30c7\u30b8\u30bf\u30eb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30aa\u30b5\u30ea\u30d0\u30f3\u3068\u3068\u3082\u306b\u63a8\u9032\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>2020\u5e74\u306f\u591a\u304f\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u53b3\u3057\u30441\u5e74\u3067\u3057\u305f\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3068\u3063\u3066\u306f\u8a18\u9332\u7684\u306a1\u5e74\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u6570\u767e\u793e\u306e\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u3001\u53d6\u5f15\u898f\u6a21\u306e\u62e1\u5927\u3001\u30af\u30e9\u30a6\u30c9\u79fb\u884c\u306e\u5897\u52a0\u3001\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u5e02\u5834\u30b7\u30a7\u30a2\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001Adobe\u3001Amazon Web Services\u3001Google\u3001Microsoft\u3001Zoom\u306a\u3069\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ea\u30fc\u30c0\u30fc\u3068\u306e\u9023\u643a\u3092\u901a\u3057\u3066\u3001\u6210\u9577\u3092\u7d9a\u3051\u5e02\u5834\u30d7\u30ec\u30bc\u30f3\u30b9\u3092\u9ad8\u3081\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service-ccaas-providers-q3-2020\">Forrester<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/resources\/frost-sullivan-best-practices-award\">Frost &amp; Sullivan<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/resources\/analyst-firm-omdia-names-genesys-a-leader-in-the-cloud-contact-center-market-in-its-new-2020-21-omdia-decision-matrix-report\">OMDIA<\/a>\u306a\u3069\u306e\u4f01\u696d\u304b\u3089\u3001\u30af\u30e9\u30a6\u30c9\u5e02\u5834\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u3068\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2021\u5e74\u306e\u5230\u6765\u304c\u5f85\u3061\u304d\u308c\u307e\u305b\u3093\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]2020\u5e74\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5168\u56db\u534a\u671f\u306b\u304a\u3044\u3066\u65b0\u898f\u5951\u7d04\u304c4 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