{"id":376141,"date":"2021-07-22T08:53:33","date_gmt":"2021-07-22T15:53:33","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=376141"},"modified":"2022-04-24T16:31:04","modified_gmt":"2022-04-24T23:31:04","slug":"genesys-cloud-feature-releases-whats-new-in-november-2020","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-cloud-feature-releases-whats-new-in-november-2020","title":{"rendered":"Genesys Cloud\u6a5f\u80fd\u30ea\u30ea\u30fc\u30b9\uff1a2020\u5e7411\u6708\u306e\u6700\u65b0\u60c5\u5831"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\u5e74\u521d\u3081\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001PureCloudTM<\/sup>\u304c\u3001Genesys CloudTM<\/sup>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u540d\u79f0\u5909\u66f4\u3055\u308c\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u904e\u53bb\u6570\u30ab\u6708\u306b\u308f\u305f\u308a\u3001\u88fd\u54c1\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3084\u30a4\u30f3\u30b9\u30c8\u30fc\u30e9\u30fc\u3001Web\u30b5\u30a4\u30c8\u3084\u5404\u7a2e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3001\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u306b\u3001Genesys Cloud\u30d6\u30e9\u30f3\u30c9\u3092\u53cd\u6620\u3055\u305b\u3066\u304d\u307e\u3057\u305f\u30022021\u5e74\u3082\u3053\u306e\u53d6\u308a\u7d44\u307f\u3092\u7d99\u7d9a\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u30c9\u30e1\u30a4\u30f3\u540d\u306e\u5909\u66f4\u306b\u95a2\u3059\u308b\u8981\u4ef6\u3082\u898b\u76f4\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u5909\u66f4\u306b\u3088\u308a\u5927\u304d\u306a\u5f71\u97ff\u304c\u4e88\u60f3\u3055\u308c\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3084\u8a08\u753b\u3092\u968f\u6642\u516c\u958b\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u958b\u767a\u306b\u95a2\u9023\u3059\u308b\u60c5\u5831\u3082\u3059\u3079\u3066\u63d0\u4f9b\u3057\u3066\u3044\u304d\u307e\u3059\u306e\u3067\u3001\u3054\u5b89\u5fc3\u304f\u3060\u3055\u3044\u3002\u30c9\u30e1\u30a4\u30f3\u540d\u306e\u5909\u66f4\u306b\u3042\u305f\u308a\u3001Genesys Cloud\u3092\u304a\u4f7f\u3044\u306e\u304a\u5ba2\u69d8\u306b\u3054\u4e0d\u4fbf\u3092\u304b\u3051\u308b\u3053\u3068\u304c\u306a\u3044\u3088\u3046\u3001\u6ce8\u529b\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u4eca\u5f8c\u6570\u30ab\u6708\u9593\u3001\u6bce\u9031\u767a\u884c\u306e\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8\u3068\u6bce\u6708\u66f4\u65b0\u3055\u308c\u308b\u30d6\u30ed\u30b0\u3092\u901a\u3058\u3066\u8a73\u7d30\u3092\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n

11\u6708\u306f\u3001\u591a\u304f\u306e\u56fd\u3067\u30db\u30ea\u30c7\u30fc\u30b7\u30fc\u30ba\u30f3\u3092\u8fce\u3048\u305f\u3053\u3068\u3082\u3042\u308a\u3001\u77ed\u304f\u611f\u3058\u3089\u308c\u305f\u65b9\u3082\u591a\u3044\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001Genesys Cloud\u306e\u958b\u767a\u304c\u6b62\u307e\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u3053\u3067\u306f\u300111\u6708\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305fGenesys Cloud\u306e\u65b0\u6a5f\u80fd\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n

\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306b\u3088\u308b\u65b0\u6a5f\u80fd<\/strong><\/h3>\n

Google Contact Center AI\uff08CCAI\uff09\u642d\u8f09\u306e\u30b8\u30a7\u30cd\u30b7\u30b9 \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9<\/strong>\u306f\u3001AppFoundry\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u304b\u3089\u6709\u6599\u30a2\u30d7\u30ea\u3068\u3057\u3066\u63d0\u4f9b\u4e2d\u3067\u3059\u3002\u52b9\u7387\u7684\u306a\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3001Genesys Cloud\u306e\u8acb\u6c42\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30d5\u30eb\u9023\u643a\u304c\u53ef\u80fd\u306a\u30d1\u30c3\u30b1\u30fc\u30b8\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Google\u306e\u4e21\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u3064\u3044\u3066\u3001\u4fa1\u683c\u3084\u4f7f\u7528\u72b6\u6cc1\u306a\u3069\u306e\u60c5\u5831\u3092\u8acb\u6c42\u66f81\u679a\u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u8a73\u7d30\u306f\u3001AppFoundry\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u306e\u30b8\u30a7\u30cd\u30b7\u30b9 \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9<\/a>\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n

Dialog Engine<\/strong>\u3067\u306f\u3001Genesys Cloud\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u30b5\u30fc\u30d3\u30b9\u306e1\u3064\u3001\u4f1a\u8a71\u578bAI\u6a5f\u80fd\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002AI\u306b\u3088\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u97f3\u58f0\u30dc\u30c3\u30c8\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002\u30dc\u30c3\u30c8\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u7ba1\u7406\u6a5f\u80fd\u3082\u5f37\u5316\u3055\u308c\u307e\u3057\u305f\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u97f3\u58f0\u30dc\u30c3\u30c8\u306f\u3001\u30e2\u30c7\u30eb\u3092\u7d30\u304b\u304f\u8abf\u6574\u3057\u3001\u65b0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u8ffd\u52a0\u3059\u308b\u305f\u3073\u306b\u9032\u5316\u3057\u307e\u3059\u3002\u30dc\u30c3\u30c8\u306e\u4f5c\u6210\u8005\u306f\u30d0\u30fc\u30b8\u30e7\u30f3\u7ba1\u7406\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u30dc\u30c3\u30c8\u306e\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3084\u65e7\u30d0\u30fc\u30b8\u30e7\u30f3\u3078\u306e\u30ed\u30fc\u30eb\u30d0\u30c3\u30af\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u8a73\u7d30\u306f\u3001\u30ea\u30bd\u30fc\u30b9\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u30dc\u30c3\u30c8\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u7ba1\u7406\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\"Dialog<\/p>\n

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\u65b0\u305f\u306b\u642d\u8f09\u3055\u308c\u305f\u3001\u62c5\u5f53\u8005\u30d9\u30fc\u30b9\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30d7\u30ec\u30d3\u30e5\u30fc\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3<\/strong>\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u62c5\u5f53\u8005\u3084\u56de\u53ce\u62c5\u5f53\u8005\u304c\u30a2\u30ab\u30a6\u30f3\u30c8\u30d9\u30fc\u30b9\u3067\u30b3\u30df\u30c3\u30b7\u30e7\u30f3\u3092\u53d7\u3051\u53d6\u308b\u4f01\u696d\u306b\u6709\u7528\u306a\u6a5f\u80fd\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30bb\u30fc\u30eb\u30b9\u62c5\u5f53\u8005\u306b\u306f\u3001\u81ea\u5206\u304c\u6240\u6709\u3059\u308b\u30ec\u30b3\u30fc\u30c9\u3084\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u95a2\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u306e\u307f\u304c\u30a2\u30b5\u30a4\u30f3\u3055\u308c\u307e\u3059\u3002\u62c5\u5f53\u8005\u30d9\u30fc\u30b9\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3<\/a>\u306e\u8a2d\u5b9a\u306f\u3001\u7ba1\u7406\u8005\u6a29\u9650\u306b\u3088\u308b\u512a\u5148\u62c5\u5f53\u8005\u3078\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u6a5f\u80fd\u306e\u5145\u5b9f\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8<\/strong><\/h3>\n

\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306e\u6a5f\u80fd\u5411\u4e0a<\/strong>\u306b\u3088\u308a\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u30bf\u30d6\u306b\u8868\u793a\u3055\u308c\u308b\u5358\u8a9e\u306e\u6700\u5c0f\u4fe1\u983c\u6c34\u6e96\u5024\u304c60\u304b\u308940\u306b\u4e0b\u304c\u308a\u307e\u3057\u305f\u3002\u30b9\u30af\u30ea\u30d7\u30c8\u30bf\u30d6\u306b\u306f\u3088\u308a\u591a\u304f\u306e\u5358\u8a9e\u304c\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306a\u3069\u306e\u65b0\u6a5f\u80fd\u3092\u62e1\u5145\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fc\u30e6\u30fc\u30b6\u30fc\u306e\u7686\u69d8\u304b\u3089\u306e\u3054\u610f\u898b\u3092\u304a\u5f85\u3061\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u97f3\u58f0\u5206\u6790\u3068\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u306f\u3001Genesys Cloud 3\u306e\u30e6\u30fc\u30b6\u30fc\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n

\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u8a08\u7b97\u6a5f\u80fd\u5f37\u5316<\/strong>\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u8a08\u7b97\u306b\u653e\u68c4\u547c\u3092\u542b\u3081\u308b\u304b\u3069\u3046\u304b\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u4e00\u90e8\u3068\u3057\u3066\u653e\u68c4\u547c\u3092\u8ffd\u8de1\u3059\u308b\u3068\u3001\u30ad\u30e5\u30fc\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u6df1\u304f\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u653e\u68c4\u547c\u3092\u542b\u3081\u308b\u3053\u3068\u304c\u9069\u5207\u3067\u306f\u306a\u3044\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002\u653e\u68c4\u547c\u3092\u542b\u3081\u308b\u304b\u306b\u3064\u3044\u3066\u3082\u3001\u81ea\u7531\u306b\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

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