{"id":376128,"date":"2021-07-22T08:51:26","date_gmt":"2021-07-22T15:51:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=376128"},"modified":"2021-07-22T08:51:26","modified_gmt":"2021-07-22T15:51:26","slug":"3-ways-to-simplify-contact-center-workforce-planning","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/3-ways-to-simplify-contact-center-workforce-planning","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u54e1\u914d\u7f6e\u8a08\u753b\u3092\u7c21\u6613\u5316\u3059\u308b3\u3064\u306e\u65b9\u6cd5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section 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href=\"https:\/\/www.genesys.com\/blog\/post\/achieving-employee-engagement-through-workforce-engagement-management\" target=\"_blank\" rel=\"noopener noreferrer\">\u4eba\u54e1\u306e\u80b2\u6210\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a<\/a>\u306f\u5fc5\u9808\u8981\u4ef6\u3068\u8a00\u3048\u307e\u3059\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3084\u5168\u4f53\u8a08\u753b\u306e\u4f5c\u6210\u30fb\u7ba1\u7406\u30fb\u8a55\u4fa1\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306b\u306f\u3055\u3089\u306a\u308b\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u3053\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4eba\u54e1\u914d\u7f6e\u8a08\u753b\u3092\u7c21\u6613\u5316\u3059\u308b3\u3064\u306e\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p><strong>1.Planning Groups\u3092\u4f7f\u7528\u3057\u3066\u4eba\u54e1\u914d\u7f6e\u8a08\u753b\u3092\u7c21\u6613\u5316<\/strong><\/p>\n<p>\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306f\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u4f5c\u6210\u3059\u308b\u969b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7a7a\u304d\u72b6\u6cc1\u306e\u307b\u304b\u306b\u3001\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u3084\u7fd2\u719f\u5ea6\u3082\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u7279\u5b9a\u306e\u8a00\u8a9e\u3084\u3084\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u78ba\u4fdd\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u8981\u4ef6\u306b\u5408\u81f4\u3059\u308b\u304b\u3082\u78ba\u8a8d\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306b\u3068\u3063\u3066\u306f\u3001\u5909\u52d5\u8981\u7d20\u304c\u5897\u3048\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud<sup>TM<\/sup><a href=\"https:\/\/www.genesys.com\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306ePlanning Groups\u306f\u3001\u30ad\u30e5\u30fc\u3001\u30e1\u30c7\u30a3\u30a2\u3001\u8a00\u8a9e\u3001\u30b9\u30ad\u30eb\u306a\u3069\u306e\u8981\u4ef6\u3092\u30ed\u30b8\u30ab\u30eb\u306b\u30b0\u30eb\u30fc\u30d7\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306f\u3001\u96c6\u7d04\u3057\u305f\u30c7\u30fc\u30bf\u30b0\u30eb\u30fc\u30d7\u3092\u3082\u3068\u306b\u4e88\u6e2c\u3067\u304d\u308b\u305f\u3081\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u7c21\u6613\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u6750\u30d7\u30fc\u30eb\u5168\u4f53\u3067\u30ad\u30e5\u30fc\u30e1\u30f3\u30d0\u30fc\u30b7\u30c3\u30d7\u3001\u8a00\u8a9e\u3001\u30b9\u30ad\u30eb\u306a\u3069\u306e\u8981\u4ef6\u7ba1\u7406\u3092\u6a19\u6e96\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><strong>2.\u696d\u52d9\u8a08\u753b\u306e\u30ed\u30fc\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u3067\u4f5c\u6210<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u54e1\u304c\u6e80\u8db3\u3059\u308b\u30b7\u30d5\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u81f3\u96e3\u306e\u696d\u3067\u3059\u3002\u5e0c\u671b\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u30b7\u30d5\u30c8\u306b\u53cd\u6620\u3055\u308c\u3066\u3044\u306a\u3044\u3001\u7279\u5b9a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u512a\u9047\u3055\u308c\u3066\u3044\u308b\u3001\u306a\u3069\u306e\u53cd\u5fdc\u306f\u3001\u696d\u52d9\u306b\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002\u30b7\u30d5\u30c8\u3092\u9031\u5358\u4f4d\u3067\u5909\u308f\u308b\u3088\u3046\u306b\u3059\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5e0c\u671b\u306b\u5fdc\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3059\u3079\u3066\u306e\u30b7\u30d5\u30c8\u3092\u53d7\u3051\u6301\u3064\u6a5f\u4f1a\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4eba\u6c17\u306e\u3042\u308b\u6642\u9593\u5e2f\u30fb\u66dc\u65e5\u3068\u3001\u4eba\u304c\u8db3\u3089\u306a\u3044\u6642\u9593\u5e2f\u30fb\u66dc\u65e5\u3092\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u914d\u5206\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/article\/planning-managing-and-empowering-your-digital-workforce\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/a>\u3067\u306f\u3001\u4e88\u6e2c\u30d1\u30bf\u30fc\u30f3\u3092\u4f5c\u6210\u3057\u3001\u696d\u52d9\u8a08\u753b\u306b\u6cbf\u3063\u3066\u6bce\u9031\u30ed\u30fc\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u3080\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u4f8b\u3048\u3070\u30016\u9031\u9593\u30672\u3064\u306e\u65e5\u52e4\u8868\u30681\u9031\u9593\u5206\u306e\u591c\u52e4\u8868\u3092\u30ed\u30fc\u30c6\u30fc\u30b7\u30e7\u30f3\u3055\u305b\u308b\u5834\u5408\u3001\u300c\u65e5\u52e4\u696d\u52d9\u8a08\u753b\u300d\u3068\u300c\u591c\u52e4\u696d\u52d9\u8a08\u753b\u300d\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3092\u3082\u3068\u306b\u300c\u65e5\u52e4-\u65e5\u52e4-\u591c\u52e4\u300d\u3068\u3044\u3046\u30d1\u30bf\u30fc\u30f3\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u3053\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u7e70\u308a\u8fd4\u3057\u30666\u9031\u9593\u5206\u306e\u8a08\u753b\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u516c\u5e73\u306a\u30b7\u30d5\u30c8\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306b\u3001\u5236\u9650\u4e8b\u9805\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u9023\u7d9a\u3059\u308b\u9031\u672b\u306e\u6700\u5927\u6570\u3084\u3001\u5bfe\u8c61\u671f\u9593\u306b\u304a\u3051\u308b\u4f11\u65e5\u306e\u6700\u5927\u65e5\u6570\u3001\u6700\u5c0f\u30b7\u30d5\u30c8\u9593\u9694\u306a\u3069\u306e\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><strong>3.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u628a\u63e1<\/strong><\/p>\n<p>\u6b8b\u5ff5\u306a\u304c\u3089\u8d77\u304d\u3066\u3057\u307e\u3046\u306e\u304c\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u8abf\u6574\u30df\u30b9\u3067\u3059\u3002\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u554f\u984c\u304c\u751f\u3058\u305f\u5834\u5408\u3001\u539f\u56e0\u306e\u7279\u5b9a\u306f\u96e3\u3057\u3044\u3082\u306e\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u7ba1\u7406\u8005\u304c\u4eba\u54e1\u914d\u7f6e\u8a08\u753b\u306e\u5909\u66f4\u5185\u5bb9\u3084\u5909\u66f4\u65e5\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3068\u3001\u5909\u66f4\u306e\u6709\u52b9\u6027\u3092\u78ba\u8a8d\u3057\u305f\u4e0a\u3067\u696d\u52d9\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u6a29\u9650\u3092\u6301\u3064\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u958b\u59cb\u65e5\u3001\u751f\u6210\u958b\u59cb\u6642\u9593\u3001\u5b8c\u4e86\u65e5\u306a\u3069\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3059\u3050\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4eba\u54e1\u914d\u7f6e\u8a08\u753b\u306e\u52b9\u7387\u5316\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/resources\/planning-managing-omnichannel-workforce\" target=\"_blank\" rel=\"noopener noreferrer\">\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u8a08\u753b\u30fb\u7ba1\u7406\u30fb\u652f\u63f4<\/a>\u306b\u3064\u3044\u3066\u3082\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]2020\u5e74\u3001\u4e16\u754c\u4e2d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u904b\u7528\u696d\u52d9\u3001\u7279\u306b [&hellip;]<\/p>\n","protected":false},"author":726,"featured_media":354252,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[13116,17561],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-376128","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-cloud-ja-jp","tax_blogcategory-workforce-engagement-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/376128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/726"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/376128\/revisions"}],"predecessor-version":[{"id":376130,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/376128\/revisions\/376130"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/354252"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=376128"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=376128"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=376128"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=376128"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=376128"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=376128"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=376128"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=376128"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=376128"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=376128"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=376128"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=376128"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=376128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}