{"id":359906,"date":"2021-01-12T19:36:25","date_gmt":"2021-01-13T03:36:25","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=359906"},"modified":"2021-01-20T20:40:40","modified_gmt":"2021-01-21T04:40:40","slug":"getting-one-million-employees-back-to-work-safely","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/getting-one-million-employees-back-to-work-safely","title":{"rendered":"100\u4e07\u4eba\u306e\u5f93\u696d\u54e1\u3092\u5b89\u5168\u306b\u4ed5\u4e8b\u306b\u5fa9\u5e30\u3055\u305b\u308b"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]2020\u5e74\u307b\u3069\u3001\u300c\u5fc5\u8981\u306f\u767a\u660e\u306e\u6bcd\u3067\u3042\u308b\u300d\u3068\u3044\u3046\u6709\u540d\u306a\u3053\u3068\u308f\u3056\u306e\u610f\u5473\u3092\u5b9f\u611f\u3057\u305f\u5e74\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002\u7c73\u56fd\u306e\u666f\u6c17\u56de\u5fa9\u304c\u5f85\u305f\u308c\u308b\u4e2d\u3001\u591a\u304f\u306e\u4f01\u696d\u306f\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u3078\u306e\u5bfe\u5fdc\u306b\u8ffd\u308f\u308c\u3066\u3044\u307e\u3059\u3002Genesys Cloud<\/a>TM<\/sup>\u3092\u5229\u7528\u3057\u3066\u3044\u308bCompany Nurse<\/a>\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u6642\u306b\u3053\u305d\u4ed6\u793e\u3068\u5dee\u5225\u5316\u3092\u56f3\u308b\u3079\u304d\u3068\u8003\u3048\u307e\u3057\u305f\u3002<\/p>\n

\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u306e\u62e1\u5927\u304c\u59cb\u307e\u3063\u305f\u9803\u3001\u770b\u8b77\u5e2b\u306b\u3088\u308b\u52b4\u707d\u88dc\u511f\u30c8\u30ea\u30a2\u30fc\u30b8\u3092\u63d0\u4f9b\u3059\u308b\u540c\u793e\u306f\u3001\u5ec3\u696d\u3059\u308b\u591a\u304f\u306e\u4f01\u696d\u3092\u6a2a\u76ee\u306b\u3001\u4e8b\u696d\u306e\u5b89\u5168\u306a\u518d\u958b\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3057\u305f\u3002Company Nurse<\/a>\u304c\u305f\u3069\u308a\u7740\u3044\u305f\u7d50\u8ad6\u306f\u3001\u56f0\u96e3\u306a\u6642\u671f\u306b\u9867\u5ba2\u3092\u52a9\u3051\u308b\u305f\u3081\u306b\u3001\u540c\u793e\u306e\u6280\u8853\u529b\u3068\u5c02\u9580\u533b\u7642\u30b9\u30bf\u30c3\u30d5\u3092\u65b0\u305f\u306a\u65b9\u6cd5\u3067\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002<\/p>\n

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Company Nurse\u306f\u3001\u9867\u5ba2\u4f01\u696d\u306e\u652f\u63f4\u7b56\u3068\u3057\u3066\u3001\u5f93\u696d\u54e1\u306e\u5b89\u5168\u306a\u8077\u5834\u5fa9\u5e30\u3001\u4eba\u4e8b\u62c5\u5f53\u8005\u306e\u8ca0\u62c5\u8efd\u6e1b\u3001\u653f\u5e9c\u304b\u3089\u306e\u65b0\u3057\u3044\u8981\u6c42\u3078\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u3067\u3042\u308b\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u305f\u3081\u540c\u793e\u306f\u300c100\u4e07\u4eba\u306e\u5f93\u696d\u54e1\u3092\u5b89\u5168\u306b\u4ed5\u4e8b\u306b\u5fa9\u5e30\u3055\u305b\u308b\u300d\u3068\u3044\u3046\u9ad8\u3044\u76ee\u6a19\u3092\u63b2\u3052\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9032\u3081\u307e\u3057\u305f\u3002<\/p>\n

\u305d\u3053\u3067\u3001Company Nurse\u306fGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001screen by Company Nurse<\/a>\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306e\u30c7\u30b8\u30bf\u30eb\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u3068\u30c8\u30ea\u30a2\u30fc\u30b8\u306b\u95a2\u3059\u308b\u3001\u753b\u671f\u7684\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u3053\u306e\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5f93\u696d\u54e1\u3001\u9867\u5ba2\u3001\u30d9\u30f3\u30c0\u30fc\u3001\u8a2a\u554f\u8005\u3001\u5b66\u751f\u306a\u3069\u3001\u8077\u5834\u306b\u5165\u308b\u5168\u54e1\u306b\u5bfe\u3057\u3066\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u306a\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u5f93\u696d\u54e1\u306f\u767b\u9332\u770b\u8b77\u5e2b\u304b\u3089\u5c02\u9580\u7684\u306a\u6307\u5c0e\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306b\u95a2\u9023\u3057\u305f\u75c7\u72b6\u3084\u3001\u6fc3\u539a\u63a5\u89e6\u306e\u6709\u7121\u3092\u5e38\u306b\u76e3\u8996\u3055\u308c\u307e\u3059\u3002\u6307\u5b9a\u3055\u308c\u305f\u9023\u7d61\u62c5\u5f53\u8005\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u3092\u901a\u3057\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3092\u95b2\u89a7\u3067\u304d\u307e\u3059\u3002\u6700\u3082\u91cd\u8981\u306a\u70b9\u306f\u3001\u4f01\u696d\u81ea\u8eab\u304c\u5b89\u5168\u306a\u8077\u5834\u74b0\u5883\u306e\u7dad\u6301\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u308b\u3001\u3068\u3044\u3046\u5b89\u5fc3\u611f\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n

Genesys Cloud\u3092\u6d3b\u7528\u3057\u3066\u3044\u308bCompany Nurse\u306f\u3001\u540c\u793e\u306e\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u30c8\u30ea\u30a2\u30fc\u30b8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068Genesys API\u3092\u9023\u643a\u3055\u305b\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u7528\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb\u304b\u3089\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u3059\u308b\u6a5f\u80fd\u3092\u4f5c\u6210\u3057\u3066\u3001\u767b\u9332\u770b\u8b77\u5e2b\uff08RN\uff09\u3078\u306e\u901a\u8a71\u3092\u81ea\u52d5\u7684\u306b\u30ad\u30e5\u30fc\u30a4\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306b\u95a2\u3059\u308b\u96fb\u8a71\u306f\u3001\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306b\u3088\u308aRN\u306b\u76f4\u901a\u3067\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u901a\u8a71\u306f\u3059\u3079\u3066Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u51e6\u7406\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u4ee5\u4e0b\u306f\u3001\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306e\u4ed5\u7d44\u307f\u3067\u3059\u3002<\/p>\n

    \n
  1. \u5f93\u696d\u54e1\u306f\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30e0URL\u307e\u305f\u306fQR\u30b3\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u307e\u3059\u3002<\/li>\n
  2. \u521d\u3081\u3066\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u5f93\u696d\u54e1\u306f\u3001\u767b\u9332\u5f8c\u306b\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30dd\u30ea\u30b7\u30fc\u306e\u78ba\u8a8d\u3092\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/li>\n
  3. \u30ed\u30b0\u30a4\u30f3\u5f8c\u3001CDC\u306e\u6700\u65b0\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u3082\u3068\u3065\u304d\u3001\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306e\u75c7\u72b6\u3084\u3001\u30a6\u30a4\u30eb\u30b9\u3078\u306e\u63a5\u89e6\u306b\u95a2\u3059\u308b\u8cea\u554f\u304c\u884c\u308f\u308c\u307e\u3059\u3002<\/li>\n
  4. \u56de\u7b54\u306b\u3082\u3068\u3065\u304d\u300130\u79d2\u4ee5\u5185\u306b\u5f93\u696d\u54e1\u306e\u5408\u5426\u304c\u5224\u5b9a\u3055\u308c\u307e\u3059\u3002<\/li>\n
  5. \u6b21\u306e\u624b\u9806\u304c\u6307\u793a\u3055\u308c\u3001\u901a\u5e38\u3069\u304a\u308a\u306b\u52e4\u52d9\u3067\u304d\u308b\u304b\u3001\u6cbb\u7642\u306a\u3069\u306b\u95a2\u3059\u308b\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u53d7\u3051\u307e\u3059\u3002<\/li>\n<\/ol>\n

    \u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u3001Company Nurse\u306f\u3001Google Dialogflow\u30dc\u30c3\u30c8<\/a>\u3092\u30b5\u30fc\u30d3\u30b9\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001Google Virtual Agent\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u7ba1\u7406\u306a\u3069\u306e\u6a5f\u80fd\u30921\u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u5229\u7528\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u77ed\u6642\u9593\u3067\u5b9f\u88c5\u3001\u7c21\u5358\u306b\u66f4\u65b0\u3067\u304d\u308b\u305f\u3081\u3001\u72b6\u6cc1\u304c\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306b\u78ba\u5b9f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

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