{"id":351976,"date":"2020-11-11T20:34:52","date_gmt":"2020-11-12T04:34:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=351976"},"modified":"2022-04-24T18:42:29","modified_gmt":"2022-04-25T01:42:29","slug":"genesys-positioned-furthest-for-completeness-of-vision-in-the-gartner-2020-leaders-quadrant-for-ccaas","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-positioned-furthest-for-completeness-of-vision-in-the-gartner-2020-leaders-quadrant-for-ccaas","title":{"rendered":"\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u6700\u5148\u7aef\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5099\u3048\u305f\u30b5\u30fc\u30d3\u30b9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08CCaaS\uff09\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u5b9a"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p>\u79c1\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30c1\u30fc\u30e0\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u306630\u5e74\u9593\u30011\u3064\u306e\u8003\u3048\u3092\u5927\u5207\u306b\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u308c\u306f\u3001\u300c\u30d3\u30b8\u30e7\u30f3\u306f\u4f01\u696d\u6226\u7565\u306b\u304a\u3044\u3066\u6700\u3082\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308b\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u672a\u6765\u7814\u7a76\u8005\u306e\u30b8\u30e7\u30a8\u30eb\u30fb\u30d0\u30fc\u30ab\u30fc\u6c0f\u306f\u304b\u3064\u3066\u3001\u300c\u884c\u52d5\u3092\u4f34\u308f\u306a\u3044\u30d3\u30b8\u30e7\u30f3\u306f\u5922\u60f3\u306b\u904e\u304e\u306a\u3044\u3002\u30d3\u30b8\u30e7\u30f3\u3092\u4f34\u308f\u306a\u3044\u884c\u52d5\u306f\u6642\u9593\u306e\u6d6a\u8cbb\u306b\u904e\u304e\u306a\u3044\u3002\u884c\u52d5\u3092\u4f34\u3046\u30d3\u30b8\u30e7\u30f3\u306f\u3001\u4e16\u754c\u3092\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u300d\u3068\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u8003\u3048\u3092\u4eca\u65e5\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u306b\u5f53\u3066\u306f\u3081\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u30d9\u30f3\u30c0\u30fc\u304c\u6b21\u3005\u3068\u767b\u5834\u3059\u308b\u9ece\u660e\u671f\u306b\u304a\u3044\u3066\u306f\u3001\u3069\u306e\u4f01\u696d\u3082\u540c\u3058\u3088\u3046\u306b\u898b\u3048\u307e\u3059\u3002\u305d\u308c\u3067\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u5dee\u5225\u5316\u3092\u56f3\u308b\u306b\u3042\u305f\u308a\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u6c42\u3081\u308b\u6761\u4ef6\u3068\u306f\u4f55\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u308c\u306f\u3001\u9069\u5207\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u5e02\u5834\u306b\u5bfe\u3059\u308b\u5148\u898b\u6027\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c<\/p>\n<p>\u5f53\u793e\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/cloud-platform\">Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306b\u3088\u308a\u3001\u672a\u6765\u3078\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u69cb\u7bc9\u3057\u3001\u5b9f\u73fe\u3059\u308b\u80fd\u529b\u3092\u8a3c\u660e\u3057\u305f\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u524d\u8ff0\u306e\u30d0\u30fc\u30ab\u30fc\u6c0f\u3082\u3001\u3053\u308c\u3089\u304c\u5909\u5316\u3092\u52a0\u901f\u3059\u308b\u8981\u56e0\u3068\u4e3b\u5f35\u3057\u3066\u304a\u308a\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4eca\u307e\u3055\u306b\u305d\u306e\u5b9f\u884c\u306b\u5411\u3051\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u5171\u611f\uff1a\u5909\u5316\u306e\u63a8\u9032\u529b<\/strong><\/p>\n<p>\u8077\u5834\u74b0\u5883\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u4f34\u3044\u3001\u4eca\u65e5\u306e\u4f01\u696d\u306f\u3001Amazon\u3084Netflix\u3001Uber\u306a\u3069\u3068\u540c\u7b49\u306e\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u9867\u5ba2\u304b\u3089\u671f\u5f85\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u6b32\u3057\u3044\u3082\u306e\u3092\u6b32\u3057\u3044\u3068\u304d\u306b\u3001\u3068\u3044\u3046\u8981\u671b\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u4eca\u5f8c\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fc\u7372\u5f97\u306b\u304a\u3044\u3066\u306f\u3001\u305d\u308c\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u300c\u4f01\u696d\u304c\u81ea\u5206\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u3001\u5927\u5207\u306b\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u300d\u3068\u9867\u5ba2\u304c\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306a\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\u304c\u9375\u306b\u306a\u308a\u307e\u3059\u3002\u4eca\u5f8c\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5f37\u5316\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u3082\u3063\u3068\u3082\u91cd\u8996\u3059\u3079\u304d\u306f\u3001\u9867\u5ba2\u3078\u306e\u300c\u5171\u611f\u300d\u3067\u3059\u3002<\/p>\n<p>\u6b8b\u5ff5\u306a\u304c\u3089\u3001\u591a\u304f\u306e\u4f01\u696d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u3053\u306e\u8981\u671b\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u5b89\u5b9a\u6027\u3068\u6a5f\u80fd\u6027\u306b\u512a\u308c\u305f\u771f\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30ec\u30d9\u30eb\u306e\u67d4\u8edf\u6027\u3002\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3002\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3002\u3053\u308c\u3089\u3059\u3079\u3066\u3092\u5099\u3048\u3066\u3044\u308b\u306e\u304c<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\">Genesys Cloud<\/a>\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u4ed6\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30f3\u30c0\u30fc\u3068\u5927\u304d\u304f\u7570\u306a\u308b\u70b9\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3001\u62e1\u5f35\u6027\u306b\u3088\u308a\u3001\u300c\u5171\u611f\u300d\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u8003\u3048\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d3\u30b8\u30e7\u30f3<a href=\"https:\/\/www.genesys.com\/ja-jp\/experience-as-a-service\">Experience as a Service<\/a>\u306e\u790e\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u304c\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u3084<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/the-forrester-wave-contact-center-as-a-service-ccaas-providers-q3-2020\">Forrester<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/resources\/frost-sullivan-best-practices-award\">Frost and Sullivan<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/resources\/analyst-firm-omdia-names-genesys-a-leader-in-the-cloud-contact-center-market-in-its-new-2020-21-omdia-decision-matrix-report\">OMDIA<\/a>\u306a\u3069\u306e\u4f01\u696d\u304b\u3089\u6b21\u3005\u3068\u8868\u5f70\u3055\u308c\u3066\u3044\u308b\u7406\u7531\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u5f53\u793e\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u591a\u304f\u306e\u4f01\u696d\uff0d <strong>Uber<\/strong>\u3001<strong>BBVA<\/strong>\u3001<strong>Coca-Cola Bottlers<\/strong><strong>\u2019 Sales and Services<\/strong><strong>\u306e\u30d3\u30b8\u30cd\u30b9\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3001Electrolux<\/strong><strong>\u3001AXA Belgium<\/strong><strong>\u3001Siemens Healthineers<\/strong><strong>\u3001Western Governors University<\/strong><strong>\u3001Ethiopian Airlines<\/strong><strong>\u3001Rochester Health<\/strong>\u3000\uff0d\u306b\u63a1\u7528\u3055\u308c\u3066\u3044\u308b\u7406\u7531\u3067\u3059\u3002Genesys Cloud\u306f\u3001\u6210\u9577\u8457\u3057\u3044SaaS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e2d\u3067\u3082\u7279\u306b\u8a55\u4fa1\u3055\u308c\u3066\u304a\u308a<a href=\"#_edn1\" name=\"_ednref1\">[i]<\/a>\u3001\u4e0d\u5b89\u5b9a\u306a\u5e02\u6cc1\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u30012020\u5e74\u4e0a\u534a\u671f\u306e\u9867\u5ba2\u5c0e\u5165\u7387\u304c40%\u4e0a\u6607\u3057\u30011\u5e74\u9593\u306e\u30e6\u30fc\u30b6\u30fc\u6570\u304c100%\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3057\u3066\u3044\u308b\u7406\u7531\u3002\u305d\u308c\u306f\u3001\u5e02\u5834\u306b\u5bfe\u3059\u308b\u72ec\u81ea\u306e\u7406\u89e3\u3001\u6700\u65b0\u306e\u30cb\u30fc\u30ba\u3092\u53cd\u6620\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30dd\u30fc\u30c8\u3001\u672a\u6765\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u80fd\u529b\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5f37\u307f\u306f\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u69cb\u7bc9\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u5730\u7406\u7684\u30b9\u30b1\u30fc\u30eb\uff1a<\/strong>Genesys Cloud\u306f\u300170\u3092\u8d8a\u3048\u308b\u56fd\u3005\u3067\u5c55\u958b\u3001Amazon Web Services\uff08AWS\uff09\u306e9\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002SaaS\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u306f\u6700\u3082\u5e83\u304f\u5229\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u306e\u5927\u898f\u6a21\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30cb\u30fc\u30ba\u306b\u3082\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u5f37\u529b\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5834\u6240\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u304a\u5ba2\u69d8\u306e\u30af\u30e9\u30a6\u30c9\u6226\u7565\u306b\u9069\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5dee\u5225\u5316\u306b\u679c\u305f\u3059\u5f79\u5272\u306f\u3001\u3055\u3089\u306b\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7af6\u5408\u4e0a\u4f4d3\u793e\u306b\u6bd4\u3079\u3001\u3088\u308a\u591a\u304f\u306e\u4e88\u7b97\u3092\u7814\u7a76\u958b\u767a\u306b\u5145\u3066\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/predictive-web-engagement\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/automated-routing\">\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/capabilities\/wem-workforce-engagement-management\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406<\/a>\u306a\u3069\u306eAI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30c7\u30b8\u30bf\u30eb\u88fd\u54c1\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9032\u5316\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u5f37\u529b\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\uff1a<\/strong>\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u30b9\u30d4\u30fc\u30c7\u30a3\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u5c65\u6b74\u3084\u884c\u52d5\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001<a href=\"https:\/\/www.genesys.com\/adobe\">Adobe<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/aws\">AWS<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/googlecloud\">Google Cloud<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/microsoft\">Microsoft<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/zoom\">Zoom Video Communications<\/a>\u306a\u3069\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u5354\u529b\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306e\u54c1\u8cea\u3092\u3042\u3089\u3086\u308b\u89d2\u5ea6\u304b\u3089\u5206\u6790\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002\u5206\u6790\u7d50\u679c\u3092\u3082\u3068\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001<a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\">AppFoundry\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9<\/a>\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u3053\u3068\u3067\u3001Genesys Cloud\u3092\u62e1\u5f35\u3057\u3001\u77ed\u6642\u9593\u3067\u500b\u5225\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u65b0\u6642\u4ee3\u306e\u5148\u5c0e\u5f79<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u5c06\u6765\u306b\u5411\u3051\u3066\u5927\u304d\u306a\u4e00\u6b69\u3092\u8e0f\u307f\u3060\u3059\u4e00\u65b9\u3001\u4ed6\u793e\u306f\u8db3\u8e0f\u307f\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30d3\u30b8\u30e7\u30f3\u3068\u5b9f\u884c\u80fd\u529b\u3092\u517c\u306d\u5099\u3048\u305f\u4f01\u696d\u3067\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306fExperience as a Service\u3092\u901a\u3058\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u3042\u308a\u65b9\u3092\u5927\u304d\u304f\u5909\u3048\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2020\u5e74Gartner Magic Quadrant for Contact Center as a Service<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">\u30ec\u30dd\u30fc\u30c8\u306e\u7121\u6599\u7248\uff08\u82f1\u8a9e\uff09<\/a>\u3092\u5165\u624b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Gartner Magic Quadrant for Contact Center as a Service\u3001Steve Blood\u3001Drew Kraus\u3001Pri Rathnayake\u30012020\u5e7411\u67089\u65e5\u3002<\/p>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u8abf\u67fb\u5831\u544a\u66f8\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u3044\u305a\u308c\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3082\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u8a55\u4fa1\u307e\u305f\u306f\u305d\u306e\u4ed6\u306e\u6307\u5b9a\u3092\u53d7\u3051\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u30e6\u30fc\u30b6\u30fc\u306b\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u7814\u7a76\u51fa\u7248\u7269\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u7814\u7a76\u7d44\u7e54\u306e\u610f\u898b\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4e8b\u5b9f\u3092\u8ff0\u3079\u305f\u3082\u306e\u3068\u3057\u3066\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Gartner\u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u7279\u5b9a\u306e\u76ee\u7684\u306b\u5bfe\u3059\u308b\u5546\u54c1\u6027\u307e\u305f\u306f\u9069\u5408\u6027\u306e\u4fdd\u8a3c\u3092\u542b\u3081\u3001\u672c\u8abf\u67fb\u306b\u95a2\u3057\u3066\u4e00\u5207\u306e\u4fdd\u8a3c\u3092\u884c\u3044\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"#_ednref1\" name=\"_edn1\">[i]<\/a> <strong>\u51fa\u5178\uff1a<\/strong>\u516c\u7684\u306b\u5165\u624b\u53ef\u80fd\u306a\u7c73\u56fd\u8a3c\u5238\u53d6\u5f15\u59d4\u54e1\u4f1a\uff08SEC\uff09\u63d0\u51fa\u306e\u8ca1\u52d9\u8af8\u8868\uff08\u305f\u3060\u3057Genesys Cloud\u3092\u9664\u304f\uff09<\/p>\n<p>\uff081\uff09Twilio\uff1aFYE2013\u5e7412\u6708\u304b\u3089FYE2016\u5e7412\u6708\u307e\u3067\u306e\u53ce\u76ca<\/p>\n<p>\uff082\uff09Marketo\uff1aFYE2010\u5e7412\u6708\u304b\u3089FYE2013\u5e7412\u6708\u307e\u3067\u306e\u53ce\u76ca<\/p>\n<p>\uff083\uff09Zendesk\uff1aFYE2011\u5e7412\u6708\u304b\u3089FYE2014\u5e7412\u6708\u307e\u3067\u306e\u53ce\u76ca<\/p>\n<p>\uff084\uff09Shopify\uff1aFYE2012\u5e7412\u6708\u304b\u3089FYE2015\u5e7412\u6708\u307e\u3067\u306e\u53ce\u76ca<\/p>\n<p>\uff085\uff09ServiceNow\uff1aFYE2009\u5e746\u6708\u304b\u3089TTM2012\u5e746\u6708\u307e\u3067\u306e\u53ce\u76ca<\/p>\n<p>\uff086\uff09Workday\uff1aFYE2009\u5e7412\u6708\u304b\u3089FYE2013\u5e741\u6708\u307e\u3067\uff0849\u30ab\u6708\uff09\u306e\u53ce\u76ca<\/p>\n<p>\uff087\uff09Genesys Cloud\uff1aFYE2017\u5e7412\u6708\u304b\u3089FYE2021\u5e741\u6708\u307e\u3067\u306e\u53ce\u76ca\uff08\u898b\u8fbc\u307f\u300149\u30ab\u6708\uff09<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] \u79c1\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30c1\u30fc\u30e0\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u306630\u5e74\u9593\u30011 [&hellip;]<\/p>\n","protected":false},"author":287,"featured_media":351945,"template":"","tax_priority":[],"tax_blogtype":[17767],"tax_blogcategory":[13116],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-351976","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-ja-jp","tax_blogcategory-cloud-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/351976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/351976\/revisions"}],"predecessor-version":[{"id":429240,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/351976\/revisions\/429240"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/351945"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=351976"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=351976"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=351976"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=351976"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=351976"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=351976"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=351976"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=351976"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=351976"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=351976"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=351976"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=351976"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=351976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}