{"id":347717,"date":"2020-10-29T19:29:03","date_gmt":"2020-10-30T02:29:03","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=347717"},"modified":"2022-04-24T16:42:53","modified_gmt":"2022-04-24T23:42:53","slug":"genesys-cloud-feature-releases-whats-new-in-september-2020","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-cloud-feature-releases-whats-new-in-september-2020","title":{"rendered":"Genesys Cloud\u6a5f\u80fd\u30ea\u30ea\u30fc\u30b9\uff1a2020\u5e749\u6708\u306e\u6700\u65b0\u60c5\u5831"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys Cloud<sup>TM<\/sup>\u306f\u62e1\u5f35\u6027\u3068\u9069\u5fdc\u6027\u3092\u7279\u9577\u3068\u3057\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u6700\u9069\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u30022020\u5e74\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u305f\u65b0\u6a5f\u80fd\u306e\u6570\u306f\u3001\u3059\u3067\u306b\u524d\u5e74\u3092\u8d85\u3048\u3001197\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>9\u6708\u3082\u307e\u305fGenesys Cloud\u306b\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u642d\u8f09\u3055\u308c\u307e\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8868\u793a\u3057\u3066\u4f11\u6687\u3092\u7533\u8acb\u3059\u308b\u305f\u3081\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u9867\u5ba2\u5bfe\u5fdc\u6642\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u611f\u60c5\u5206\u6790\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u3067\u9867\u5ba2\u60c5\u5831\u3084\u5c65\u6b74\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u78ba\u8a8d\u3059\u308b\u6a5f\u80fd\u306a\u3069\u3067\u3059\u3002<\/p>\n<p><strong>\u611f\u60c5\u5206\u6790\u306b\u3088\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a<\/strong><\/p>\n<p>\u611f\u60c5\u5206\u6790\u6a5f\u80fd\u306f\u3001\u97f3\u58f0\u30d1\u30bf\u30fc\u30f3\u3068\u58f0\u91cf\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5f71\u97ff\u3059\u308b\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u611f\u60c5\u5206\u6790\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u6642\u306b\u8a18\u9332\u3055\u308c\u308b\u97f3\u58f0\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u611f\u60c5\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u3001\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u306e\u3044\u305a\u308c\u304b\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u9867\u5ba2\u5bfe\u5fdc\u306b\u611f\u60c5\u306e\u30b9\u30b3\u30a2\u3092\u8a18\u9332\u3059\u308b\u305f\u3081\u3001\u554f\u984c\u306e\u3042\u308b\u9867\u5ba2\u5bfe\u5fdc\u3092\u8fc5\u901f\u3001\u5bb9\u6613\u306b\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30d3\u30e5\u30fc\u30a2\u306e\u6539\u5584\u306b\u3088\u308a\u3001\u826f\u3044\u30fb\u60aa\u3044\u3092\u793a\u3059\u30de\u30fc\u30ab\u30fc\u304c\u6ce2\u5f62\u5185\u306b\u8868\u793a\u3055\u308c\u3001\u90e8\u5206\u3054\u3068\u306b\u611f\u60c5\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u30fb\u30cd\u30ac\u30c6\u30a3\u30d6\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7279\u5b9a\u306e\u90e8\u5206\u306b\u96c6\u4e2d\u3057\u3066\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-343608 size-full\" src=\"https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window.png\" alt=\"sentiment analysis\" width=\"1500\" height=\"768\" srcset=\"https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window.png 1500w, https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window-300x154.png 300w, https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window-264x135.png 264w, https:\/\/www.genesys.com\/media\/sentiment_analysis_main_window-566x290.png 566w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/p>\n<p><a href=\"https:\/\/help.genesys.cloud\/articles\/understand-sentiment-analysis\/\">\u611f\u60c5\u5206\u6790<\/a>\u306fGenesys Cloud 3\u30e9\u30a4\u30bb\u30f3\u30b9\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051<strong>Genesys Tempo<sup>TM<\/sup>\u30e2\u30d0\u30a4\u30eb\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30fb\u30a2\u30d7\u30ea<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306fGenesys Tempo<sup>TM<\/sup>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3001\u7c21\u5358\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u78ba\u8a8d\u30fb\u4f11\u6687\u7533\u8acb\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30a2\u30d7\u30ea\u306fiOS\u3068Android\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001App Store\u3001Google Play Store\u304b\u3089<a href=\"https:\/\/help.genesys.cloud\/articles\/mobile-apps-for-workforce-management-schedules\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7121\u6599\u3067\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>QR\u30b3\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3001\u5916\u90e8\u30ab\u30ec\u30f3\u30c0\u30fc\u3068<a href=\"https:\/\/help.genesys.cloud\/articles\/add-your-workforce-management-schedule-to-an-external-calendar\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u540c\u671f<\/a>\u3067\u304d\u308b\u305f\u3081\u3001\u5916\u51fa\u5148\u304b\u3089\u8fc5\u901f\u3001\u7c21\u5358\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Genesys Cloud\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u6a5f\u80fd\u3092\u73fe\u5728\u3054\u5229\u7528\u3067\u306a\u3044\u304a\u5ba2\u69d8\u3067\u3082\u3001\u5951\u7d04\u4e0d\u8981\u3001<a href=\"https:\/\/www.genesys.com\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener noreferrer\">60\u65e5\u9593\u7121\u6599<\/a>\u3067\u304a\u8a66\u3057\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p><strong>\u8a73\u7d30\u306a\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u8a73\u7d30\u306a\u5c65\u6b74\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eWeb\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u30fc\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30c7\u30fc\u30bf\u3092\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5411\u4e0a\u306b\u6d3b\u7528\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u9032\u6357\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u76ee\u6a19\u9054\u6210\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u500b\u3005\u306eWeb\u30bb\u30c3\u30b7\u30e7\u30f3\u306f\u30ab\u30fc\u30c9\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u5de6\u7aef\u306e\u9752\u3044\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u30d0\u30fc\u306f\u3001\u9867\u5ba2\u304cWeb\u30b5\u30a4\u30c8\u3092\u95b2\u89a7\u4e2d\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-343611 size-full\" src=\"https:\/\/www.genesys.com\/media\/03_CollapsedCards.png\" alt=\"\" width=\"1199\" height=\"667\" srcset=\"https:\/\/www.genesys.com\/media\/03_CollapsedCards.png 1199w, https:\/\/www.genesys.com\/media\/03_CollapsedCards-300x167.png 300w, https:\/\/www.genesys.com\/media\/03_CollapsedCards-259x144.png 259w, https:\/\/www.genesys.com\/media\/03_CollapsedCards-566x315.png 566w\" sizes=\"(max-width: 1199px) 100vw, 1199px\" \/><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u306f\u3001\u696d\u52d9\u6642\u9593\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u3001Web\u30c1\u30e3\u30c3\u30c8\u6570\u306e\u4e88\u6e2c\u3001\u696d\u52d9\u6642\u9593\u5916\u306e\u30c1\u30e3\u30c3\u30c8\u6570\u78ba\u8a8d\u306a\u3069\u306e\u6a5f\u80fd\u3082\u3054\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u8a73\u7d30\u60c5\u5831\u306f<a href=\"https:\/\/all.docs.genesys.com\/ATC\/Current\/AgentGuide\/GPE_Customer_journey\" target=\"_blank\" rel=\"noopener noreferrer\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u8a18\u9332\u3001\u54c1\u8cea\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u6a5f\u80fd\u3092\u5f37\u5316<\/strong><\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u591a\u304f\u306f\u8907\u6570\u306e\u30e2\u30cb\u30bf\u30fc\u3092\u4f7f\u7528\u3059\u308b\u305f\u3081\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6b63\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u56f0\u96e3\u3067\u3059\u3002\u4eca\u56de\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u4e2d\u306e\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u753b\u9762\u3092\u6700\u59274\u3064\u8a18\u9332\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u753b\u9762\u306e\u52d5\u4f5c\u3092\u3059\u3079\u3066\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30c4\u30fc\u30eb\u5229\u7528\u72b6\u6cc1\u3084\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u5408\u7406\u5316\u3001\u6700\u9069\u306a\u30b3\u30fc\u30c1\u30f3\u30b0\u30c4\u30fc\u30eb\u306e\u63d0\u4f9b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u4ed6\u306b\u3082\u4ee5\u4e0b\u306e\u6a5f\u80fd\u304c\u6539\u5584\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u97f3\u58f0\u4ee5\u5916\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u8a18\u9332\u3057\u3001\u6cd5\u52d9\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u3001\u500b\u5225\u306b\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u53ef\u80fd<\/li>\n<li>\u54c1\u8cea\u8a55\u4fa1\u306e\u91cd\u307f\u4ed8\u3051\u304c100%\u306b\u306a\u3089\u306a\u304f\u3066\u3082\u30d5\u30a9\u30fc\u30e0\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9069\u5207\u306a\u30d5\u30a9\u30fc\u30e0\u306e\u4f5c\u6210\u3001\u63d0\u4f9b\u304c\u3088\u308a\u7c21\u5358\u306b<\/li>\n<\/ul>\n<p><strong>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u306e\u6a5f\u80fd\u5f37\u5316<\/strong><\/p>\n<p>9\u6708\u306e\u6a5f\u80fd\u30ea\u30ea\u30fc\u30b9\u3067\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u5177\u4f53\u7684\u306a\u5185\u5bb9\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u65e2\u5b58\u30ad\u30e3\u30ea\u30a2\uff08BYOC\uff09\u30af\u30e9\u30a6\u30c9\u6599\u91d1\u306e\u5024\u4e0b\u3052<\/li>\n<li>\u6c7a\u6e08\u30ab\u30fc\u30c9\u60c5\u5831\u306e\u53d7\u4ed8\u3001\u51e6\u7406\u3001\u4fdd\u5b58\u3001\u8ee2\u9001\u306b\u3064\u3044\u3066\u3001BYOC\u30af\u30e9\u30a6\u30c9\u304cPCI-DSS\u306b\u6e96\u62e0<\/li>\n<li>\u958b\u767a\u8005\u304cYAML\u3092\u4f7f\u7528\u3057\u30a2\u30fc\u30ad\u30c6\u30af\u30c8\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u53ef\u80fd<\/li>\n<li>WebRTC\u30b3\u30fc\u30eb\u5411\u3051Geo-lookup TURN\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30d1\u30b9\u306e\u6700\u9069\u5316\u3068\u3001\u30e1\u30c7\u30a3\u30a2\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u4f4e\u30ec\u30a4\u30c6\u30f3\u30b7\u30fc\u30a2\u30af\u30bb\u30b9\u304c\u53ef\u80fd<\/li>\n<li>\u958b\u767a\u8005\u304c\u65b0\u3057\u3044Coaching Appointment Aggregates API\u3092\u4f7f\u7528\u3057\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u96c6\u8a08\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u53ef\u80fd<\/li>\n<li>\u30b9\u30ad\u30eb\u304c\u30df\u30b9\u30de\u30c3\u30c1\u306e\u5834\u5408\u3001API\u3092\u4f7f\u7528\u3057\u3066\u3001\u5f85\u6a5f\u4e2d\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u624b\u52d5\u3067\u5272\u308a\u5f53\u3066<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0SMTP\u30b5\u30fc\u30d0\u30fc\u9023\u643a\u306b\u3088\u308a\u3001\u9867\u5ba2\u7528\u306b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9E\u30e1\u30fc\u30eb\u306eIP\u30a2\u30c9\u30ec\u30b9\u3092\u53d6\u5f97\u3057\u3066\u8a31\u53ef<\/li>\n<\/ul>\n<p>Genesys Cloud\u306e\u65b0\u6a5f\u80fd\u4e00\u89a7\u306b\u3064\u3044\u3066\u306f\u3001Genesys Cloud\u30ea\u30bd\u30fc\u30b9\u30bb\u30f3\u30bf\u30fc\u306e<a href=\"https:\/\/help.genesys.cloud\/release-notes\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ea\u30ea\u30fc\u30b9\u30ce\u30fc\u30c8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u524d\u8ff0\u306e\u6a5f\u80fd\u3084\u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u3054\u8cea\u554f\u306f\u3001<a href=\"https:\/\/community.genesys.com\/communities\/genesyscloudcx?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30fc<\/a>\u3001\u307e\u305f\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u62c5\u5f53\u8005\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Genesys CloudTM\u306f\u62e1\u5f35\u6027\u3068\u9069\u5fdc\u6027\u3092\u7279\u9577 [&hellip;]<\/p>\n","protected":false},"author":264,"featured_media":343613,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[13116,15487],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-347717","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogcategory-cloud-ja-jp","tax_blogcategory-15487"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/347717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/264"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/347717\/revisions"}],"predecessor-version":[{"id":429230,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/347717\/revisions\/429230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/343613"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=347717"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=347717"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=347717"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=347717"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=347717"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=347717"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=347717"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=347717"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=347717"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=347717"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=347717"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=347717"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=347717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}