{"id":347714,"date":"2020-10-29T19:28:48","date_gmt":"2020-10-30T02:28:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=347714"},"modified":"2020-10-29T19:28:48","modified_gmt":"2020-10-30T02:28:48","slug":"conte-it-agents-transition-to-at-home-work-in-two-days","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/conte-it-agents-transition-to-at-home-work-in-two-days","title":{"rendered":"ConTe.it\u3001\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306e\u5728\u5b85\u52e4\u52d9\u79fb\u884c\u30922\u65e5\u3067\u5b9f\u73fe"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u30a4\u30bf\u30ea\u30a2\u3067\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\uff08COVID-19\uff09\u306e\u60a3\u8005\u6570\u304c\u6025\u5897\u3057\u3001\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u305f\u65e9\u3044\u6bb5\u968e\u3067\u3001<a href=\"https:\/\/www.genesys.com\/customer-stories\/conte-it\" target=\"_blank\" rel=\"noopener noreferrer\">ConTe.it<\/a>\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u629c\u672c\u7684\u6539\u9769\u3092\u8a08\u753b\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u81ea\u52d5\u8eca\u4fdd\u967a\u3092\u4e3b\u306b\u53d6\u308a\u6271\u3046\u540c\u793e\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u9ad8\u3081\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30d3\u30b8\u30e7\u30f3\u3092\u9ad8\u901f\u5316\u3057\u3001\u90e8\u9580\u9593\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u5f93\u6765\u306e\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u79fb\u884c\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3057\u305f\u3002\u7d50\u679c\u7684\u306b\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u306b\u3088\u308a\u3001\u65b0\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u79fb\u884c\u3092\u8feb\u3089\u308c\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>ConTe.it\u306f<a href=\"https:\/\/www.genesys.com\/genesys-cloud\" target=\"_blank\" rel=\"noopener noreferrer\">Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3078\u306e\u79fb\u884c\u3092\u6c7a\u65ad\u3057\u3001\u308f\u305a\u304b2\u65e5\u3067\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306e\u5728\u5b85\u52e4\u52d9\u5316\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4ed6\u306b\u3082\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/strong><\/p>\n<p>ConTe.it\u306f\u30a4\u30bf\u30ea\u30a2\u306eAdmiral Group\u306e\u30d6\u30e9\u30f3\u30c9\u3067\u3059\u3002Admiral Group\u306f\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u81ea\u52d5\u8eca\u4fdd\u967a\u4f1a\u793e\u3067\u3042\u308a\u3001\u82f1\u56fd\u3001\u30b9\u30da\u30a4\u30f3\u3001\u30d5\u30e9\u30f3\u30b9\u3001\u7c73\u56fd\u306b1\u4e071000\u4eba\u4ee5\u4e0a\u306e\u5f93\u696d\u54e1\u3068700\u4e07\u4eba\u4ee5\u4e0a\u306e\u9867\u5ba2\u3092\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u4ee5\u524d\u306f\u3001Cisco\u3001VICIdial\u3001Asterisk\u306e\u500b\u5225\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u904b\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002Cisco\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b5\u30dd\u30fc\u30c8\u7d42\u4e86\u304c\u8fd1\u3065\u304d\u3001ConTe.it\u306f\u3001\u3042\u3089\u3086\u308b\u5909\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u3001\u8907\u6570\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u306e\u5fc5\u8981\u6027\u3092\u611f\u3058\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u5f53\u793e\u306b\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u90e8\u9580\u9593\u306e\u9023\u643a\u4e0d\u8db3\u3068\u3044\u3046\u8ab2\u984c\u304c\u3042\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u3084\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u4e21\u30c1\u30fc\u30e0\u306e\u5171\u6709\u304c\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u300d\u3068ConTe.it\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d5\u30e9\u30f3\u30c1\u30a7\u30b9\u30b3\u30fb\u30c7\u30eb\u30fb\u30ae\u30e3\u30ed\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30c1\u30e3\u30c3\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u306e\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u3053\u3068\u306f\u7406\u89e3\u3057\u3066\u3044\u305f\u305f\u3081\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u5099\u3048\u305f\u7d71\u5408\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u3088\u3046\u3068\u8003\u3048\u307e\u3057\u305f\u300d<\/p>\n<p><strong>2\u65e5\u3067\u5728\u5b85\u52e4\u52d9\u306b\u79fb\u884c<\/strong><\/p>\n<p>ConTe.it\u306f\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u691c\u8a0e\u3057\u305f\u7d50\u679c\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u793e\u5185\u3067\u627f\u8a8d\u3057\u3066\u304b\u3089\u308f\u305a\u304b2\u65e5\u3067\u3001\u5168\u54e1\u304c\u5728\u5b85\u52e4\u52d9\u306b\u554f\u984c\u306a\u304f\u79fb\u884c\u3067\u304d\u307e\u3057\u305f\u300d\u3068ConTe.it\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d5\u30e9\u30f3\u30c1\u30a7\u30b9\u30b3\u30fb\u30c7\u30eb\u30fb\u30ae\u30e3\u30ed\u6c0f\u306f\u632f\u308a\u8fd4\u308a\u307e\u3059\u3002\u300c\u5f53\u793e\u306eGuidewire\u4fdd\u967a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068Genesys Cloud\u306e\u9023\u643a\u306f\u6bd4\u8f03\u7684\u5bb9\u6613\u3067\u3057\u305f\u300d<\/p>\n<p>Guidewire\u4fdd\u967a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306b\u3088\u308a\u3001\u540c\u793e\u306f\u77ed\u6642\u9593\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u79fb\u884c\u3067\u304d\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u304c\u6700\u65b0\u306e\u9867\u5ba2\u60c5\u5831\u306b\u77ac\u6642\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3084\u65b0\u3057\u3044\u4fdd\u967a\u8a3c\u5238\u306e\u4f5c\u6210\u3001\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u306a\u3069\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u9867\u5ba2\u30fb\u4f01\u696d\u53cc\u65b9\u306b\u30e1\u30ea\u30c3\u30c8<\/strong><\/p>\n<p>ConTe.it\u306f\u3001\u308f\u305a\u304b\u6570\u30ab\u6708\u3067\u6210\u679c\u3092\u5b9f\u611f\u3057\u307e\u3057\u305f\u3002\u4f8b\u3048\u3070\u3001\u7d04150\u540d\u306e\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3092\u7c21\u5358\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8907\u6570\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4e00\u5143\u5316\u306f\u3001\u540c\u793e\u306e\u5f93\u6765\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u4e0d\u53ef\u80fd\u3067\u3057\u305f\u3002<\/p>\n<p>\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30c1\u30fc\u30e0\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30c1\u30fc\u30e0\u306f\u3001\u4ed5\u4e8b\u306e\u5e45\u304c\u5e83\u304c\u308a\u3001\u3088\u308a\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3080\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d\u3068\u30c7\u30eb\u30fb\u30ae\u30e3\u30ed\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u3057\u305f\u7d50\u679c\u3001\u30ea\u30bd\u30fc\u30b9\u4f7f\u7528\u7387\u306f4%\u5411\u4e0a\u3057\u300115\u4e07\u30e6\u30fc\u30ed\u3092\u524a\u6e1b\u3067\u304d\u307e\u3057\u305f\u300d<\/p>\n<p>\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u306e5%\u77ed\u7e2e\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002\u591a\u304f\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u521d\u56de\u5bfe\u5fdc\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u8fc5\u901f\u5316\u3082\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u5b9f\u73fe\u306e\u7406\u60f3\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc<\/strong><\/p>\n<p>ConTe.it\u306f\u3001Genesys 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href=\"https:\/\/www.genesys.com\/campaign\/purecloud-tour\" target=\"_blank\" rel=\"noopener noreferrer\">\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5b8c\u6210\u5ea6\u304c\u9ad8\u304f<\/a>\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u306b\u304a\u3044\u3066\u306f\u3001\u7406\u60f3\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u8a00\u3048\u307e\u3059\u300d<\/p>\n<p><strong>\u30aa\u30fc\u30eb\u30fb\u30a4\u30f3\u30fb\u30ef\u30f3\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n<p>ConTe.it\u306e\u4e8b\u4f8b\u306b\u3042\u308b\u3068\u304a\u308a\u3001Genesys 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noreferrer\">\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30c4\u30a2\u30fc\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044<\/a>\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u30a4\u30bf\u30ea\u30a2\u3067\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\uff08COVID-19 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