{"id":347713,"date":"2020-10-29T19:28:26","date_gmt":"2020-10-30T02:28:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=347713"},"modified":"2020-10-29T19:28:26","modified_gmt":"2020-10-30T02:28:26","slug":"genesys-salutes-customer-serivce-representatives-during-covid-19","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-salutes-customer-serivce-representatives-during-covid-19","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30b3\u30ed\u30ca\u6e26\u3067\u793e\u4f1a\u306b\u8ca2\u732e\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u656c\u610f\u3092\u8868\u3057\u307e\u3059"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u65e5\u3005\u306e\u696d\u52d9\u3067\u793e\u4f1a\u306b\u8ca2\u732e\u3059\u308b\u3001\u4e16\u754c\u4e2d\u306e<a href=\"https:\/\/youtu.be\/qh50aGxitC0\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005<\/a>\u306b\u656c\u610f\u3092\u8868\u3057\u307e\u3059\u3002\u00a0 2020\u5e74\u306f\u3001\u4e16\u754c\u4e2d\u3067\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\uff08COVID-19\uff09\u304c\u62e1\u5927\u3057\u3001\u75c5\u9662\u3001\u30e1\u30f3\u30bf\u30eb\u30d8\u30eb\u30b9\u306e\u96fb\u8a71\u76f8\u8ac7\u3001\u81ea\u6bba\u9632\u6b62\u30db\u30c3\u30c8\u30e9\u30a4\u30f3\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u91d1\u878d\u6a5f\u95a2\u306a\u3069\u306b\u591a\u304f\u306e\u96fb\u8a71\u304c\u6bba\u5230\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u91cd\u8981\u6027\u304c\u3001\u3055\u3089\u306b\u8a8d\u8b58\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u56f0\u96e3\u306a\u6642\u671f\u306b\u3001\u4f01\u696d\u3084\u516c\u7684\u6a5f\u95a2\u306e\u30a8\u30c3\u30bb\u30f3\u30b7\u30e3\u30eb\u30ef\u30fc\u30ab\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3067\u304d\u308b\u3053\u3068\u3092\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u8a87\u308a\u306b\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>COVID-19\u62e1\u5927\u4ee5\u964d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fGenesys Cloud\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3001\u6570\u767e\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u7dad\u6301\u30fb\u62e1\u5927\u3092\u652f\u3048\u3066\u304d\u307e\u3057\u305f\u3002Genesys Cloud\u306e\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u7684\u306b\u3001\u3068\u304d\u306b\u306f\u6570\u6642\u9593\u3067\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u505c\u6b62\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5728\u5b85\u52e4\u52d9\u306b\u79fb\u884c\u3067\u304d\u305f\u3053\u3068\u306b\u3088\u308a\u3001\u9700\u8981\u306b\u5fdc\u3058\u305f\u5897\u54e1\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b3\u30ed\u30ca\u798d\u306e\u65e9\u671f\u6bb5\u968e\u306b\u304a\u3051\u308b\u52aa\u529b\u306e\u7d50\u679c\u3001\u65b0\u305f\u306b2\u4e074000\u540d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u3001Genesys Cloud\u3092\u5229\u7528\u3057\u3066\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u672c\u65e5\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u300cCX Day\u300d\u3092\u8a18\u5ff5\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u7279\u5225\u914d\u4fe1\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>LinkedIN Live\u30bb\u30c3\u30b7\u30e7\u30f3<\/strong>\u306b\u3001\u5f53\u793eCEO\u306e\u30c8\u30cb\u30fc\u30fb\u30d9\u30a4\u30c4\u3001\u6700\u9ad8\u4eba\u6750\u6d3b\u7528\u8cac\u4efb\u8005\u306e\u30a8\u30d0\u30fb\u30de\u30b8\u30a7\u30eb\u30c1\u30c3\u30af\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6700\u9ad8\u8cac\u4efb\u8005\u306e\u30eb\u30fc\u30b7\u30fc\u30fb\u30ce\u30ea\u30b9\u304c\u53c2\u52a0\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.linkedin.com\/posts\/genesys_cxday-cxheroes-activity-6719275014920712192-IKQ7\" target=\"_blank\" rel=\"noopener noreferrer\">\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5c0e\u5165\u4f01\u696d<\/a>\u306b\u3088\u308b\u3001\u30b3\u30ed\u30ca\u6e26\u3067\u306e\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u5730\u9707\u767a\u751f\u6642\u306b\u4eba\u3005\u306e\u7d46\u3092\u5b88\u3063\u305f\u3001<a href=\"https:\/\/youtu.be\/YkIO-DvYpH8\" target=\"_blank\" rel=\"noopener noreferrer\">Telefonica\u793e\u306eCX\u30d2\u30fc\u30ed\u30fc<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<li><strong>CX Day\u8a18\u5ff5\u30dd\u30c3\u30c9\u30ad\u30e3\u30b9\u30c8\u3002<\/strong>\u7279\u5225\u914d\u4fe1\u306e<a href=\"https:\/\/www.genesys.com\/podcast\/series\/take-a-moment\/customers-for-life-agents-are-central-to-building-customer-loyalty\" target=\"_blank\" rel=\"noopener noreferrer\">CX Day\u8a18\u5ff5\u30a8\u30d4\u30bd\u30fc\u30c9<\/a>\u3067\u306f\u3001Butterball\u3001Alberta Motor Association\u3001Camis\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u3001\u9867\u5ba2\u5bfe\u5fdc\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u3068\u306f\u4f55\u304b\u3092\u7406\u89e3\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3092\u76ee\u6307\u3059\u30b3\u30fc\u30b9\u3002<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u5411\u3051\u306e\u3001\u7121\u6599\u306e\u9867\u5ba2\u5bfe\u5fdc\u30b9\u30ad\u30eb\u30fb\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30b3\u30fc\u30b9\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3082\u3063\u3068\u3082\u5fc5\u8981\u3068\u3055\u308c\u308b10\u306e\u30b9\u30ad\u30eb\u3001\u96e3\u3057\u3044\u9867\u5ba2\u3078\u306e\u63a5\u3057\u65b9\u3001E\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306a\u3069\u3092\u5b66\u3079\u307e\u3059\u3002\u30b3\u30fc\u30b9\u306e\u6700\u5f8c\u306b\u4fee\u4e86\u8a8d\u5b9a\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/beyond.genesys.com\/explore\/video\/best-practices-customer-service-representatives\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u95a2\u3059\u308b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<\/a>\u3092\u53d7\u8b1b\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8a8d\u5b9a\u3092\u53d7\u3051\u307e\u3057\u3087\u3046\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9 CX\u30d2\u30fc\u30ed\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304b\u3089\u65b0\u3057\u3044CX\u30d2\u30fc\u30ed\u30fc\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002Telef\u00f3nica\u306e\u30ce\u30fc\u30de\u30fb\u30a2\u30c9\u30ea\u30a2\u30fc\u30ca\u30fb\u30c7\u30eb\u30ac\u30c9\u6c0f\u3067\u3059\u3002\u30ce\u30fc\u30de\u306f\u3001\u30e1\u30ad\u30b7\u30b3\u30b7\u30c6\u30a3\u3067\u767a\u751f\u3057\u305f\u5730\u9707\u306e\u969b\u3001\u5b89\u5168\u306a\u5efa\u7269\u5185\u306b\u81e8\u6642\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3057\u3001\u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u305d\u3057\u3066\u5e02\u6c11\u306b\u901a\u4fe1\u3092\u958b\u653e\u3057\u307e\u3057\u305f\u3002<a href=\"https:\/\/www.genesys.com\/blog\/post\/cx-heroes-connecting-lives-amid-destruction\">\u30b8\u30a7\u30cd\u30b7\u30b9 CX\u30d2\u30fc\u30ed\u30fcTelefonica\u306e\u30d6\u30ed\u30b0<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u308c\u304b\u3089\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306eCX\u5411\u4e0a\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30af\u30e9\u30a6\u30c9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30c6\u30ad\u30b9\u30c8\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u30c7\u30fc\u30bf\u3068\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u306e\u5c65\u6b74\u3084\u597d\u307f\u3001\u611f\u60c5\u306a\u3069\u306e\u60c5\u5831\u3092\u628a\u63e1\u3057\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u3066\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u63d0\u5531\u3059\u308b\u30d3\u30b8\u30e7\u30f3Experience as a Service\u3067\u3042\u308a\u3001\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001CX\u696d\u754c\u3092\u5909\u9769\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u5c02\u9580\u77e5\u8b58\u306b\u3088\u308a\u696d\u754c\u3092\u5909\u9769\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65e5\u3005\u306e\u696d\u52d9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u6700\u5f8c\u306b\u30012020\u5e74\u306eCX\u30d2\u30fc\u30ed\u30fc\u306b\u3042\u3089\u305f\u3081\u3066\u611f\u8b1d\u3068\u656c\u610f\u3092\u8868\u3057\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section 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