{"id":343797,"date":"2020-10-12T20:40:54","date_gmt":"2020-10-13T03:40:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=343797"},"modified":"2020-10-12T20:40:54","modified_gmt":"2020-10-13T03:40:54","slug":"ai-automates-and-simplifies-contact-center-workforce-planning","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-automates-and-simplifies-contact-center-workforce-planning","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eAI\u6d3b\u7528\u4f8b\uff1a\u4eba\u54e1\u914d\u7f6e\u306e\u81ea\u52d5\u5316\u3068\u7c21\u6613\u5316"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306e\u7af6\u4e89\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u4eba\u985e\u3092\u5974\u96b7\u5316\u3059\u308b\u300c\u30bf\u30fc\u30df\u30cd\u30fc\u30bf\u30fc\u300d\u3084\u300c\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u300d\u306a\u3069\u306e\u4f5c\u54c1\u3092\u601d\u3044\u8d77\u3053\u3055\u305b\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u73fe\u5b9f\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u4eba\u985e\u3092\u5236\u7d04\u304b\u3089\u89e3\u653e\u3057\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6570\u5e74\u5f8c\u306b\u306f\u3001AI\u30d9\u30fc\u30b9\u306e\u4e88\u6e2c\u30fb\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u4f5c\u6210\u30c4\u30fc\u30eb<\/a>\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306f\u5e0c\u671b\u3059\u308b\u52e4\u52d9\u65e5\u30fb\u4f11\u65e5\u3092\u9078\u629e\u3057\u3066\u30b7\u30d5\u30c8\u306b\u53cd\u6620\u3057\u3001\u4e3b\u696d\u52d9\u3068\u305d\u306e\u4ed6\u306e\u696d\u52d9\u3092\u8abf\u6574\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u3068\u5f93\u696d\u54e1\u306e\u95a2\u4fc2\u306f\u73fe\u5728\u3088\u308a\u826f\u597d\u306a\u3082\u306e\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u5728\u5b85\u52e4\u52d9\u306e\u5f93\u696d\u54e1\u304c\u5897\u52a0\u3057\u3001\u696d\u52d9\u304c\u591a\u69d8\u5316\u3057\u3066\u3044\u308b\u72b6\u6cc1\u3067\u306f\u3001\u5f93\u696d\u54e1\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u52b9\u7387\u5316\u306f\u3082\u306f\u3084\u30d7\u30e9\u30b9\u30a2\u30eb\u30d5\u30a1\u3067\u306f\u306a\u304f\u3001\u512a\u79c0\u306a\u4eba\u6750\u306e\u6d41\u51fa\u3092\u9632\u304e\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306e\u5fc5\u9808\u8981\u4ef6\u3068\u8a00\u3048\u307e\u3059\u3002\u4e00\u65b9\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3084\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306f\u3001\u6570\u591a\u304f\u306e\u6761\u4ef6\u3092\u4e21\u7acb\u3055\u305b\u3066\u4eba\u54e1\u914d\u7f6e\u3092\u8a08\u753b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\/\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3046\u305f\u3081\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u914d\u7f6e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u4eba\u54e1\u914d\u7f6e\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u4e88\u6e2c\u304c\u3001\u51e6\u7406\u6642\u9593\u3001\u521d\u56de\u89e3\u6c7a\u7387\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u6e2c\u5b9a\u5bfe\u8c61\u306e\u305d\u306e\u4ed6\u6307\u6a19\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3059\u304b\u628a\u63e1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9577\u671f\u4f11\u6687\u3084\u4f11\u6687\u4e88\u5b9a\u3001\u795d\u65e5\u3001\u75c5\u6b20\u306a\u3069\u3092\u8003\u616e\u3057\u3001\u52b4\u50cd\u6cd5\u306b\u6e96\u62e0\u3057\u306a\u304c\u3089\u52e4\u52d9\u4e88\u5b9a\u3092\u4f5c\u6210\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u3068\u3063\u3066\u8ca0\u62c5\u306e\u5927\u304d\u3044\u696d\u52d9\u3067\u3059\u3002<\/p>\n

\u624b\u4f5c\u696d\u306b\u3088\u308b\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3068\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306e\u6b20\u70b9<\/strong>
\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9069\u5207\u306a\u52e4\u52d9\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306f\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u6570\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u795d\u65e5\u3084\u30bb\u30fc\u30eb\u4e88\u5b9a\u65e5\u306b\u4e88\u6e2c\u3055\u308c\u308b\u554f\u3044\u5408\u308f\u305b\u6570\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u5f8c\u306f\u3001\u6570\u5b66\u7684\u30e2\u30c7\u30eb\u3092\u7528\u3044\u3066\u554f\u3044\u5408\u308f\u305b\u6570\u3092\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002\u4e88\u6e2c\u304c\u5b8c\u4e86\u3059\u308b\u3068\u3001\u30e2\u30c7\u30eb\u306e\u30ec\u30d3\u30e5\u30fc\u30fb\u691c\u8a3c\u3092\u5b9f\u65bd\u3057\u3001\u9069\u5207\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306f\u4eba\u54e1\u914d\u7f6e\u4e88\u6e2c\u3092\u9069\u7528\u3057\u3001\u5404\u30b9\u30bf\u30c3\u30d5\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u6700\u5f8c\u306b\u3001\u5f93\u696d\u54e1\u306e\u5e0c\u671b\u3092\u914d\u616e\u3057\u3001\u624b\u4f5c\u696d\u3067\u8abf\u6574\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n

\u591a\u304f\u306e\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306f\u4eca\u3067\u3082\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u7528\u3044\u3066\u8a08\u753b\u3092\u4f5c\u6210\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u304c\u6700\u9069\u306a\u65b9\u6cd5\u3060\u304b\u3089\u3067\u306f\u306a\u304f\u3001\u5f93\u696d\u54e1\u306e\u5e0c\u671b\u3084\u5404\u7a2e\u7533\u8acb\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u304b\u3089\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u8cac\u4efb\u8005\u306b\u306f\u305d\u306e\u90fd\u5ea6\u624b\u4f5c\u696d\u306b\u3088\u308b\u5909\u66f4\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5927\u898f\u6a21\u5316\u30fb\u8907\u96d1\u5316\u3059\u308b\u3068\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u8abf\u6574\u3067\u306f\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u4e88\u6e2c\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u6570\u5b66\u7684\u30e2\u30c7\u30eb\u3092\u7528\u3044\u3066\u7c21\u6613\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002Genesys Cloud\u2122<\/sup>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306a\u3069\u306e\u6700\u65b0\u30b7\u30b9\u30c6\u30e0\u306f\u3001AI\u30d9\u30fc\u30b9\u30e2\u30c7\u30eb\u306a\u3069\u306e\u8907\u6570\u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u540c\u6642\u306b\u5b9f\u884c\u3067\u304d\u308b\u305f\u3081\u3001\u7cbe\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u5c65\u6b74\u30c7\u30fc\u30bf\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5bfe\u3057\u8907\u6570\u306e\u30e1\u30bd\u30c3\u30c9\u3092\u9069\u7528\u3057\u3001\u6700\u7d42\u7684\u306b\u6700\u9069\u306a\u30e1\u30bd\u30c3\u30c9\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30e1\u30bd\u30c3\u30c9\u306e\u9078\u629e\u306f1\u56de\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5916\u90e8\u8981\u56e0\u306b\u3088\u3063\u3066\u306f\u5225\u306e\u30e1\u30bd\u30c3\u30c9\u304c\u6700\u9069\u306b\u306a\u308b\u5834\u5408\u3082\u3042\u308b\u305f\u3081\u3001\u4e88\u6e2c\u3092\u4f5c\u6210\u3059\u308b\u305f\u3073\u306b\u30e1\u30bd\u30c3\u30c9\u306e\u9078\u629e\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n

AI\u30d9\u30fc\u30b9\u306e\u4e88\u6e2c\u8a2d\u5b9a<\/strong>
\nAI\u30d9\u30fc\u30b9\u306e\u4e88\u6e2c<\/a>\u8a2d\u5b9a\u306b\u304a\u3044\u3066\u6700\u3082\u96e3\u3057\u3044\u4f5c\u696d\u306f\u3001\u4e88\u6e2c\u30de\u30b7\u30f3\u304c\u5fc5\u8981\u3068\u3059\u308b\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u6e96\u5099\u3067\u3059\u3002\u5e78\u3044\u3001\u6642\u7cfb\u5217\u30c7\u30fc\u30bf\u306e\u81ea\u52d5\u53ce\u96c6\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9069\u6b63\u306a\u30e9\u30d9\u30eb\u3068\u5f62\u5f0f\u304c\u78ba\u4fdd\u3055\u308c\u3001\u3053\u306e\u4f5c\u696d\u306e\u5927\u90e8\u5206\u3092\u7701\u7565\u3067\u304d\u307e\u3059\u3002\u6b21\u306b\u3001\u7570\u5e38\u5024\u3068\u5b63\u7bc0\u8981\u56e0\u306a\u3069\u306e\u8003\u616e\u304c\u5fc5\u8981\u306a\u5024\u3092\u7279\u5b9a\u3057\u3001\u4e88\u6e2c\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u53ef\u80fd\u6027\u306e\u3042\u308b\u5916\u308c\u5024\u3092\u9664\u53bb\u3057\u307e\u3059\u3002\u3053\u306e2\u3064\u306e\u624b\u9806\u3092\u5b8c\u4e86\u3059\u308b\u3068\u3001\u30d1\u30bf\u30fc\u30f3\u8a8d\u8b58\u3092\u4f7f\u7528\u3057\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\/\u30cd\u30ac\u30c6\u30a3\u30d6\u306e\u50be\u5411\u3084\u5b63\u7bc0\u8981\u56e0\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001AI\u30c4\u30fc\u30eb\u3068\u5404\u7a2e\u4e88\u6e2c\u30e1\u30bd\u30c3\u30c9\u3092\u6bd4\u8f03\u3057\u3001\u6700\u9069\u306a\u30e1\u30bd\u30c3\u30c9\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<\/p>\n

\u5b8c\u6210\u3057\u305f\u4e88\u6e2c\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u9069\u7528\u3057\u3001\u5f93\u696d\u54e1\u304c\u5e0c\u671b\u3059\u308b\u4f11\u6687\u304c\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3084\u30cd\u30c3\u30c8\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u30d9\u30fc\u30b9\u306e\u30dd\u30ea\u30b7\u30fc\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u627f\u8a8d\u3092\u7701\u7565\u3057\u3001\u4f11\u6687\u7533\u8acb\u306e\u627f\u8a8d\u3084\u30b7\u30d5\u30c8\u4ea4\u63db\u306e\u8a31\u53ef\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

AI\u30d9\u30fc\u30b9\u306e\u4e88\u6e2c\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001KPI\u306e\u7d50\u679c\u3092\u7684\u78ba\u306b\u4e88\u6e2c\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u95a2\u4fc2\u3092\u6539\u5584\u3059\u308b<\/a>\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u5f93\u696d\u54e1\u306e\u7533\u8acb\u5185\u5bb9\u3092\u541f\u5473\u3059\u308b\u4f5c\u696d\u304c\u6e1b\u308a\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3084\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4ed5\u4e8b\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9ad8\u3044\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u9867\u5ba2\u5bfe\u5fdc\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u3001AI\u304c\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3059\u308b\u304b<\/a>\u3001\u3053\u3061\u3089\u306e\u8cc7\u6599\u3067\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306e\u7af6\u4e89\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306f\u3001 […]<\/p>\n","protected":false},"author":235,"featured_media":335862,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929,17561],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-343797","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-workforce-engagement-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/343797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/235"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/343797\/revisions"}],"predecessor-version":[{"id":344345,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/343797\/revisions\/344345"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/335862"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=343797"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=343797"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=343797"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=343797"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=343797"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=343797"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=343797"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=343797"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=343797"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=343797"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=343797"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=343797"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=343797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}