{"id":343794,"date":"2021-07-22T08:47:19","date_gmt":"2021-07-22T15:47:19","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=343794"},"modified":"2024-11-21T23:47:25","modified_gmt":"2024-11-22T07:47:25","slug":"google-dialog-flow-and-genesys-a-conversational-ai-powered-customer-experience","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/google-dialog-flow-and-genesys-a-conversational-ai-powered-customer-experience","title":{"rendered":"Google Dialogflow\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\uff1a\u5bfe\u8a71\u578bAI\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text]\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u30dc\u30c3\u30c8\u3084\u4eee\u60f3\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002\u88fd\u54c1\u3001\u8cfc\u5165\u3001\u30c8\u30e9\u30d6\u30eb\u306a\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3067\u304d\u308b\u305f\u3081\u3067\u3059\u3002\u6700\u3082\u5927\u5207\u306a\u3053\u3068\u306f\u3001\u5bfe\u8a71\u578b\u4eba\u53e3\u77e5\u80fd\uff08AI\uff09\u30b5\u30fc\u30d3\u30b9<\/a>\u306e\u69cb\u7bc9\u306b\u6700\u9069\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u5171\u5b58\u304c\u53ef\u80fd\u306a\u30c4\u30fc\u30eb\u3092\u9078\u3073\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u5531\u3059\u308bExperience as a ServiceSM<\/sup>\u30d3\u30b8\u30e7\u30f3<\/a>\u306e1\u3064\u306b\u3001\u4f01\u696d\u306f\u9867\u5ba2\u304b\u3089\u306e\u5171\u611f\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3079\u304d\u3001\u3068\u3044\u3046\u8003\u3048\u304c\u3042\u308a\u307e\u3059\u3002\u512a\u308c\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3001\u9867\u5ba2\u306e\u8981\u671b\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306fBring Your Own Tech\uff08BYOT\uff09\u3068\u3044\u3046\u30c6\u30fc\u30de\u3092\u63b2\u3052\u3066\u304a\u308a\u3001\u5f53\u793e\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3084Google Dialogflow<\/a>\u3001Amazon Lex<\/a>\u306a\u3069\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30d9\u30f3\u30c0\u30fc\u306e\u30c4\u30fc\u30eb\u306b\u3088\u308b\u30dc\u30c3\u30c8\u69cb\u7bc9\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”333956″][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1597790523351{padding-top: 0.1px !important;padding-bottom: 0.1px !important;}”][vc_row][vc_column][vc_column_text]<\/p>\n

Genesys Cloud\u3068Google Dialogflow\u306e\u30b7\u30b9\u30c6\u30e0\u9023\u643a<\/strong><\/h4>\n

[\/vc_column_text][vc_column_text]\u4ee5\u4e0b\u306b\u3001Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3068Google Dialogflow\u306e\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u65b9\u6cd5\u3092\u8aac\u660e\u3057\u307e\u3059\u3002\u3053\u306e\u624b\u9806\u306f\u3001\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u30d5\u30ed\u30fc\u306b\u9069\u7528\u3067\u304d\u307e\u3059\u3002Google Dialogflow\u306f\u3001\u30c7\u30b8\u30bf\u30eb\/\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u7528\u306e\u4eee\u60f3\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u306e\u4f8b\u306f\u3001\u4fdd\u967a\u6599\u652f\u6255\u3044\u306b\u95a2\u3059\u308b\u8cea\u554f\u306b\u81ea\u52d5\u56de\u7b54\u3059\u308b\u3001\u4fdd\u967a\u7528\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n

    \n
  1. Google Dialogflow\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30b5\u30fc\u30d3\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n
  2. Dialogflow\u30dc\u30c3\u30c8\u30d3\u30eb\u30c0\u30fc\u30fb\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u4fdd\u967a\u6599\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u30e6\u30fc\u30b6\u30fc\u306e\u767a\u8a71\u3068\u3057\u3066\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/li>\n
  3. Genesys AppFoundry<\/a>\u3067Google Dialogflow\u3092\u6709\u52b9\u306b\u3057\u307e\u3059\u3002<\/li>\n
  4. Genesys Cloud\u3067OAuth\u8a8d\u8a3c\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n
  5. Google Dialogflow\u30b5\u30fc\u30d3\u30b9\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u8cc7\u683c\u60c5\u5831\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u6b21\u306b\u3001Dialogflow API\u306e\u7ba1\u7406\u8005\u30a2\u30ab\u30a6\u30f3\u30c8\u3068\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u6a29\u9650\u3092\u6709\u52b9\u306b\u3057\u307e\u3059\u3002<\/li>\n
  6. Genesys Cloud\u5185\u3067Google Dialogflow\u3068\u306e\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u3092\u6709\u52b9\u306b\u3057\u307e\u3059\u3002<\/li>\n
  7. Architect\u5185\u3067\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3001\u9069\u5207\u306aGoogle Dialogflow\u30dc\u30c3\u30c8\u3092\u95a2\u9023\u4ed8\u3051\u307e\u3059\u3002Architect\u3067\u306f\u3001Call Dialogflow Bot\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7528\u3044\u3066\u3001\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u305fDialogflow\u30dc\u30c3\u30c8\u3092\u9078\u629e\u3067\u304d\u307e\u3059\u3002Architect\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5185\u3067\u69cb\u7bc9\u3055\u308c\u305f\u30a4\u30f3\u30c6\u30f3\u30c8\u304c\u81ea\u52d5\u5165\u529b\u3055\u308c\u307e\u3059\u3002<\/li>\n
  8. \u30d5\u30ed\u30fc\u3092\u516c\u958b\u3057\u3001\u9867\u5ba2\u304c\u4f7f\u7528\u3059\u308b\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u756a\u53f7\u307e\u305f\u306f\u30c1\u30e3\u30c3\u30c8\u30c1\u30e3\u30cd\u30eb\u306b\u63a5\u7d9a\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n

    \u3053\u306e\u52d5\u753b\u3067\u306f\u3001\u5c0e\u5165\u624b\u9806\u3092\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002[\/vc_column_text][vc_video link=”https:\/\/youtu.be\/SubXlgBUHuM”][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1597851996145{padding-top: 0.1px !important;padding-bottom: 0.1px !important;}”][vc_row][vc_column][vc_column_text css=”.vc_custom_1650848270434{padding-top: 0.4px !important;padding-bottom: 0.4px !important;}”]\u8a73\u7d30\u306f\u30ea\u30bd\u30fc\u30b9\u30bb\u30f3\u30bf\u30fc\u306eDialogflow\u8a2d\u5b9a\u30ac\u30a4\u30c9<\/a>\u3092\u53c2\u7167\u304f\u3060\u3055\u3044\u3002Google Dialogflow\u3068Genesys Cloud\u306e\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u624b\u9806\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3001\u97f3\u58f0\u30dc\u30c3\u30c8<\/a>\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u306f\u5f53\u793eWeb\u30b5\u30a4\u30c8\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_section full_width=”stretch_row”][vc_row][vc_column width=”1\/2″][vc_column_text]\u4f01\u696d […]<\/p>\n","protected":false},"author":185,"featured_media":334113,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[15929,13116,13219,15487],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-343794","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ai-and-machine-learning-ja-jp","tax_blogcategory-cloud-ja-jp","tax_blogcategory-digital-ja-jp","tax_blogcategory-15487"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/343794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/343794\/revisions"}],"predecessor-version":[{"id":549230,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/343794\/revisions\/549230"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/334113"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=343794"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=343794"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=343794"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=343794"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=343794"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=343794"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=343794"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=343794"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=343794"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=343794"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=343794"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=343794"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=343794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}