{"id":338760,"date":"2020-09-13T23:04:18","date_gmt":"2020-09-14T06:04:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=338760"},"modified":"2020-09-13T23:04:18","modified_gmt":"2020-09-14T06:04:18","slug":"genesys-cloud-feature-releases-whats-new-in-july-2020","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys-cloud-feature-releases-whats-new-in-july-2020","title":{"rendered":"Genesys Cloud\u6a5f\u80fd\u30ea\u30ea\u30fc\u30b9\uff1a2020\u5e747\u6708\u306e\u6700\u65b0\u60c5\u5831"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u590f\u3082\u7d42\u308f\u308a\u306b\u8fd1\u3065\u3044\u3066\u3044\u307e\u3059\u304c\u3001Genesys CloudTM<\/sup>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6a5f\u80fd\u30ea\u30ea\u30fc\u30b9\u306f\u307e\u3060\u307e\u3060\u7d9a\u304d\u307e\u3059\u30027\u6708\u306f\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u30dc\u30c3\u30c8\u3068\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30dc\u30c3\u30c8\u306e\u9023\u643a\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7528\u6700\u65b0\u30a2\u30d7\u30ea\u3084\u3001\u97f3\u58f0\u7528\u30c4\u30fc\u30eb\u306a\u3069\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u8a73\u3057\u304f\u306f\u4ee5\u4e0b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

Genesys Dialog Engine Integration for Digital\u306b\u3088\u308b\u30cd\u30a4\u30c6\u30a3\u30d6\u30dc\u30c3\u30c8\u6a5f\u80fd\u306e\u5f37\u5316<\/strong><\/h4>\n

Genesys Dialog Engine<\/a>\u306e\u9023\u643a\u6a5f\u80fd\u3068Architect\u5185\u306b\u304a\u3051\u308bCall Dialog Engine Bot\u306e\u52d5\u4f5c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u52b9\u7387\u304c\u4e0a\u304c\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u3084SMS\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30dc\u30c3\u30c8\u30fb\u30d5\u30ed\u30fc\u306e\u4f5c\u6210\u3068\u30d7\u30ed\u30bb\u30b9\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002\u4f1a\u8a71\u306e\u30b9\u30bf\u30fc\u30c8\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30dc\u30c3\u30c8\u304c\u9867\u5ba2\u306e\u610f\u56f3\u3092\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u30ca\u30ec\u30c3\u30b8\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u3001\u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u3053\u3068\u306e\u591a\u3044\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002Dialog Engine\u306e\u30ca\u30ec\u30c3\u30b8\u30dc\u30c3\u30c8\u3067\u4f7f\u7528\u3055\u308c\u308b\u66d6\u6627\u3055\u56de\u907f\u306b\u3088\u308a\u3001\u8cea\u554f\u3078\u306e\u56de\u7b54\u304c\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n

\"\"
\nIncrease Operational Efficiency with Google Dialogflow Integration for Chat and Messaging Flows<\/strong><\/h4>\n

In addition to existing call flow functionality, you can use the Call Dialogflow Bot action in Architect to process chat and messaging interactions. \u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001\u307e\u305f\u306f\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5bfe\u8a71\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5bfe\u5fdc\u3067\u3082\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8fbc\u307f\u5165\u3063\u305f\u5185\u5bb9\u306e\u5834\u5408\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002<\/p>\n

\"\"
\nEasily View and Manage Genesys Cloud Schedule From a Phone<\/strong><\/h4>\n

The Genesys Tempo\u2122 mobile app for Genesys Cloud empowers your workforce to manage their schedules from their personal mobile devices. \u73fe\u6642\u70b9\u3067\u306fAndroid\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3<\/a>\u306e\u307f\u5bfe\u5fdc\u3067\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u8868\u793a\u3084\u3001\u4f11\u6687\u7533\u8acb\u306e\u9001\u4fe1\u3068\u30b9\u30c6\u30fc\u30bf\u30b9\u8868\u793a\u3092\u884c\u3046\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002\u4eca\u5f8c\u306f\u30b7\u30d5\u30c8\u5909\u66f4\u3068\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u306a\u3069\u306e\u6a5f\u80fd\u8ffd\u52a0\u3084\u3001iOS\u3078\u306e\u5bfe\u5fdc\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\"\"\"\"<\/strong><\/h4>\n

<\/h4>\n


\nArchitect\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u9069\u5316<\/strong><\/h4>\n

Architect\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306f\u30aa\u30fc\u30d7\u30f3\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u306a\u3063\u3066\u3044\u308b<\/a>\u305f\u3081\u3001Genesys AI\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u65e2\u5b58\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306b\u7c21\u5358\u306b\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316\u3084\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u512a\u5148\u5ea6\u6c7a\u5b9a\u306a\u3069\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

\u4f8b\u3068\u3057\u3066\u3001\u9867\u5ba2\u304c\u90f5\u9001\u3057\u3066\u304d\u305f\u8acb\u6c42\u66f8\u306e\u652f\u6255\u3044\u306e\u51e6\u7406\u306b\u554f\u984c\u304c\u3042\u3063\u305f\u3068\u3057\u307e\u3059\u3002\u305d\u306e\u5834\u5408\u3001\u4e8b\u524d\u5bfe\u5fdc\u3084\u4e8b\u5f8c\u5bfe\u5fdc\u306a\u3069\u3001\u9867\u5ba2\u3078\u306e\u4fee\u6b63\u4f9d\u983c\u306b\u6700\u9069\u306a\u9023\u7d61\u65b9\u6cd5\u3092\u6c7a\u5b9a\u3059\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092Architect\u5185\u306b\u8a2d\u8a08\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30a8\u30f3\u30b8\u30f3\u304c\u9867\u5ba2\u306e\u9023\u7d61\u5148\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u3082\u3068\u306b\u6700\u9069\u306a\u9023\u7d61\u65b9\u6cd5\u3092\u5224\u65ad\u3057\u307e\u3059\u3002\u9023\u7d61\u65b9\u6cd5\u306b\u306fSMS\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u4f7f\u7528\u3057\u305f\u308a\u3001\u9867\u5ba2\u304cWeb\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u3089\u3001\u305d\u306e\u9867\u5ba2\u3060\u3051\u306b\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u753b\u9762\u3092\u8868\u793a\u3055\u305b\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30b7\u30fc\u30b1\u30f3\u30b7\u30e3\u30eb\u306a\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002Genesys AI\u30a8\u30f3\u30b8\u30f3\u304c\u9867\u5ba2\u306e\u884c\u52d5\u5c65\u6b74\u3092\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u81ea\u52d5\u3067\u6700\u9069\u306a\u65b9\u6cd5\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/p>\n

\u5206\u6790\u306f\u601d\u3044\u306e\u307e\u307e\uff1a\u30c7\u30b8\u30bf\u30eb\u30d5\u30ed\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30d3\u30e5\u30fc\u306e\u5f37\u5316<\/strong><\/h4>\n

\u30d5\u30ed\u30fc\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30fb\u30d3\u30e5\u30fc\u3092\u901a\u3058\u3066\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30d5\u30ed\u30fc\u306b\u5bfe\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u30d5\u30ed\u30fc\u306b\u3064\u3044\u3066\u6709\u76ca\u306a\u60c5\u5831\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u65e5\u4ed8\u7bc4\u56f2\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u8ffd\u52a0\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u30c8\u30ec\u30f3\u30c9\u30c7\u30fc\u30bf\u306e\u8868\u793a\u6027\u80fd\u306e\u5411\u4e0a\u306a\u3069\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6a5f\u80fd\u304c\u3055\u3089\u306b\u5f37\u5316\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

\"\"
\n\u97f3\u58f0\u6a5f\u80fd\u7ba1\u7406\u304c\u3088\u308a\u30b7\u30f3\u30d7\u30eb\u306b<\/strong><\/h4>\n

\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3068\u6a29\u9650\u7ba1\u7406\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u65b0\u305f\u306b\u8ffd\u52a0\u3055\u308c\u3001\u97f3\u58f0\u6a5f\u80fd\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u8a2d\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u8ffd\u52a0\u3055\u308c\u307e\u3057\u305f\u3002\u306a\u304a\u3001\u65e2\u5b58\u30ad\u30e3\u30ea\u30a2\uff08BYOC\uff09\u306e\u30af\u30e9\u30a6\u30c9\u30c8\u30e9\u30f3\u30af\uff08PCI\u4e92\u63db\uff09\u3092\u4f7f\u7528\u3057\u305fTLS\u30c8\u30e9\u30f3\u30af\u30c8\u30e9\u30f3\u30b9\u30dd\u30fc\u30c8\u30fb\u30d7\u30ed\u30c8\u30b3\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3084\u3001Genesys Cloud\u306eWebRTC\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u5b9f\u88c5\u306b\u5fc5\u8981\u306a\u65b0\u3057\u3044Force TURN\u6a5f\u80fd<\/a>\u306a\u3069\u3082\u8ffd\u52a0\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

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