{"id":338656,"date":"2020-09-23T21:36:50","date_gmt":"2020-09-24T04:36:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=338656"},"modified":"2021-03-14T19:59:28","modified_gmt":"2021-03-15T02:59:28","slug":"the-new-normal-redefining-business-continuity","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/the-new-normal-redefining-business-continuity","title":{"rendered":"\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\uff1a\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u306e\u518d\u5b9a\u7fa9"},"content":{"rendered":"

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\"\"<\/strong><\/p>\n

 <\/p>\n

eFinancial<\/strong><\/p>\n

eFinancial\u306f2001\u5e74\u306b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3068\u3057\u3066\u8a2d\u7acb\u3055\u308c\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u96fb\u8a71\u3067\u306e\u751f\u547d\u4fdd\u967a\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u3092\u30b7\u30f3\u30d7\u30eb\u306b\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u304c\u5f53\u6642\u304b\u3089\u958b\u767a\u3057\u3066\u304d\u305f\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4e2d\u9593\u5c64\u306e\u6d88\u8cbb\u8005\u304c\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u751f\u547d\u4fdd\u967a\u3092\u4e00\u56de\u306e\u96fb\u8a71\u3067\u8cfc\u5165\u3067\u304d\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306e\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u306e\u524d\u307e\u3067\u3001eFinancial<\/a>\u306f\u30ef\u30b7\u30f3\u30c8\u30f3\u5dde\u3001\u30a4\u30ea\u30ce\u30a4\u5dde\u3001\u30a2\u30ea\u30be\u30ca\u5dde\u306e3\u304b\u6240\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

Web\u30bb\u30df\u30ca\u30fc\u306e\u8a71\u3057\u5408\u3044\u306e\u306a\u304b\u3067Bourdeaux\u6c0f\u304b\u3089\u8aac\u660e\u304c\u3042\u3063\u305f\u3068\u304a\u308a\u3001\u5927\u534a\u306e\u4f01\u696d\u540c\u69d8\u3001eFinancial\u306b\u3082\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u306b\u95a2\u3059\u308b\u8a08\u753b\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u305d\u308c\u306f\u500b\u5225\u306e\u30aa\u30d5\u30a3\u30b9\u306e\u554f\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3057\u305f\u3002\u5439\u96ea\u3084\u505c\u96fb\u3001\u81ea\u7136\u707d\u5bb3\u3067\u30aa\u30d5\u30a3\u30b9\u306e\u9589\u9396\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u305f\u5834\u5408\u306e\u5bfe\u5fdc\u65b9\u6cd5\u306b\u7279\u5316\u3057\u305f\u5185\u5bb9\u3060\u3063\u305f\u306e\u3067\u3059\u3002\u4ed6\u306b\u3082\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u306e\u969c\u5bb3\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u7dca\u6025\u6642\u8a08\u753b\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001Bourdeaux\u3082\u8a8d\u3081\u308b\u3088\u3046\u306b\u3001\u3059\u3079\u3066\u306e\u30aa\u30d5\u30a3\u30b9\u3067\u5168\u54e1\u304c\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u306b\u7d20\u65e9\u304f\u5207\u308a\u66ff\u3048\u308b\u305f\u3081\u306e\u53d6\u308a\u7d44\u307f\u304c\u8a08\u753b\u306b\u542b\u307e\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n

Genesys\u2122<\/sup>\u00a0PureConnect\u00ae<\/a>\u3092\u9577\u5e74\u5229\u7528\u3057\u3066\u304d\u305feFinancial\u306f\u30012019\u5e74\u306b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u4ee3\u308f\u308b\u3082\u306e\u3092\u8abf\u67fb\u3057\u59cb\u3081\u307e\u3057\u305f\u3002\u305d\u306e\u76ee\u6a19\u306f\u3001\u3088\u308a\u7c21\u5358\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u62e1\u5927\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u81ea\u5b85\u304b\u3089\u5b89\u5168\u306b\u4ed5\u4e8b\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u30022019\u5e74\u5f8c\u534a\u3001\u540c\u793e\u306fPureConnect\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089Genesys Cloud\u2122\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3078\u306e\u79fb\u884c\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6bb5\u968e\u7684\u306b\u5c0e\u5165\u3092\u9032\u3081\u308b\u8a08\u753b\u304c\u7acb\u3066\u3089\u308c\u30012020\u5e744\u670830\u65e5\u304b\u3089\u4f5c\u696d\u304c\u958b\u59cb\u3055\u308c\u307e\u3057\u305f\u3002\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u611f\u67d3\u75c7\u306e\u5f71\u97ff\u3067\u3053\u306e\u8a08\u753b\u306b\u5909\u66f4\u304c\u3042\u3063\u305f\u3068Bourdeaux\u6c0f\u306f\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002eFinancial\u3067\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u3068\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30bf\u30c3\u30d5\u5168\u54e1\u3092\u5b8c\u5168\u306b\u79fb\u884c\u3059\u308b\u306e\u306b\u7d043\u9031\u9593\u306e\u6e96\u5099\u671f\u9593\u304c\u3042\u308a\u307e\u3057\u305f\u3002Genesys Cloud\u3078\u306e\u79fb\u884c\u306f\u304a\u304a\u3080\u306d\u6210\u529f\u3057\u3001\u300cGenesys Cloud\u306e\u304a\u304b\u3052\u3067\u898b\u3064\u3051\u305f\u65b0\u305f\u306a\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u80fd\u529b\u3092\u53cd\u6620\u300d\u3059\u308b\u305f\u3081\u306b\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u8a08\u753b\u3092\u66f4\u65b0\u3059\u308b\u3068Bourdeaux\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

Mr. Price Group<\/strong><\/p>\n

Mr. Price Group<\/a>\u306f\u81ea\u793e\u306e\u3053\u3068\u3092\u3001\u73fe\u91d1\u4e3b\u4f53\u3067\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u30d5\u30a1\u30c3\u30b7\u30e7\u30f3\u4e2d\u5fc3\u306e\u5c0f\u58f2\u4f01\u696d\u3060\u3068\u8aac\u660e\u3057\u307e\u3059\u3002\u82e5\u8005\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3057\u3066\u304a\u308a\u3001\u4e3b\u306b\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306e\u30a2\u30d1\u30ec\u30eb\u3084\u65e5\u7528\u54c1\u3001\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3084\u643a\u5e2f\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u30921,200\u4ee5\u4e0a\u306e\u5e97\u8217\u3067\u5c55\u958b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5357\u30a2\u30d5\u30ea\u30ab\u306e\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u306b\u3088\u308a\u3001Mr. Price Group\u306e\u5e97\u8217\u306f2020\u5e743\u670823\u65e5\u306b\u3059\u3079\u3066\u9589\u9396\u3055\u308c\u305f\u3068Web\u30bb\u30df\u30ca\u30fc\u306e\u306a\u304b\u3067Salvesen\u6c0f\u306f\u767a\u8a00\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306f\u7d99\u7d9a\u3057\u307e\u3057\u305f\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u54e1\u304c\u3001\u9867\u5ba2\u304b\u3089\u6b21\u306e\u3088\u3046\u306a\u540c\u3058\u8cea\u554f\u3092\u53d7\u3051\u3066\u3044\u307e\u3057\u305f\u3002\u3069\u306e\u3088\u3046\u306b\u652f\u6255\u3044\u3092\u3059\u308c\u3070\u3088\u3044\u306e\u304b\uff1f\u652f\u6255\u3044\u3092\u6ede\u308a\u306a\u304f\u884c\u3046\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u304b\uff1f\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u524d\u306b\u884c\u3063\u305f\u6ce8\u6587\u306e\u5546\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u53d7\u3051\u53d6\u308c\u3070\u3088\u3044\u306e\u304b\uff1f\u5927\u91cf\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u767a\u4fe1\u62c5\u5f53\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3055\u3048\u3082\u5b8c\u5168\u306a\u9867\u5ba2\u5bfe\u5fdc\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306a\u3063\u305f\u3068Salvesen\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002<\/p>\n

\u5357\u30a2\u30d5\u30ea\u30ab\u3067\u306f\u30012020\u5e745\u67081\u65e5\u304b\u3089\u56fd\u5185\u5168\u4f53\u3067\u958b\u59cb\u3055\u308c\u305f\u975e\u5e38\u306b\u53b3\u3057\u3044\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u306e\u4e00\u90e8\u3092\u6bb5\u968e\u7684\u306b\u7de9\u548c\u3055\u305b\u3066\u3044\u307e\u3059\u3002\u5357\u534a\u7403\u306b\u4f4d\u7f6e\u3059\u308b\u5357\u30a2\u30d5\u30ea\u30ab\u304c\u51ac\u306b\u5165\u308b\u305f\u3081\u3001\u5fc5\u8981\u3068\u3055\u308c\u308b\u6e29\u304b\u3044\u8863\u670d\u3092\u63d0\u4f9b\u3059\u308b\u5c0f\u58f2\u696d\u8005\u304c\u55b6\u696d\u3092\u518d\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

Mr. Price\u3068\u5927\u534a\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30ed\u30c3\u30af\u30c0\u30a6\u30f3\u304b\u3089\u56de\u5fa9\u3059\u308b\u306b\u306f\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u898b\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308b\u3068Salvesen\u6c0f\u306f\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3088\u308a\u826f\u3044\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u624b\u6bb5\u3068\u3057\u3066\u9577\u5e74\u652f\u6301\u3055\u308c\u3066\u304d\u305f\u3001\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u5e97\u8217\u3078\u306e\u5165\u5e97\u5236\u9650\u3068\u3044\u3046\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u304c\u3082\u305f\u3089\u3057\u305f\u7d50\u679c\u306b\u3088\u308a\u3001\u3053\u306e\u30c6\u30fc\u30de\u304c\u6d3b\u767a\u306b\u8a71\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002Mr. Price Group\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u304c\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e00\u7ffc\u3092\u62c5\u3044\u307e\u3059\u3002\u300c\u591a\u304f\u306e\u4f01\u696d\u3068CEO\u304c\u3053\u3046\u3057\u305f\u8a71\u3057\u5408\u3044\u3092\u6d3b\u6027\u5316\u3055\u305b\u308b\u3067\u3057\u3087\u3046\u300d\u3068Salvesen\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5357\u30a2\u30d5\u30ea\u30ab\u306e\u30d3\u30b8\u30cd\u30b9\u518d\u958b\u8a08\u753b\u3067\u306f\u300160\u6b73\u3092\u8d85\u3048\u308b\u5f93\u696d\u54e1\u306f\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3092\u7d99\u7d9a\u3059\u308b\u3088\u3046\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\u4ed6\u306e\u56fd\u3084\u90fd\u5e02\u3067\u3082\u540c\u69d8\u306e\u63aa\u7f6e\u304c\u53d6\u3089\u308c\u308b\u3068\u898b\u3089\u308c\u3001\u305d\u306e\u63aa\u7f6e\u304c\u3069\u306e\u7a0b\u5ea6\u306e\u671f\u9593\u7d9a\u304f\u304b\u306f\u4e0d\u900f\u660e\u3067\u3059\u3002\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u306e\u611f\u67d3\u30ea\u30b9\u30af\u304c\u9ad8\u3044\u5f93\u696d\u54e1\u306b\u4ed5\u4e8b\u3092\u7d99\u7d9a\u3057\u3066\u3082\u3089\u3046\u306b\u306f\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n

\u4eca\u5f8c\u306e\u4e88\u5b9a<\/strong><\/p>\n

eFinancial\u3068Mr. Price Group\u306f\u3044\u305a\u308c\u3082\u30aa\u30d5\u30a3\u30b9\u518d\u958b\u8a08\u753b\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u4eca\u56de\u306e\u5371\u6a5f\u306e\u306a\u304b\u3067\u898b\u3064\u3051\u305f\u30d7\u30e9\u30b9\u9762\u3068\u3057\u3066\u306f\u3001\u67d4\u8edf\u306a\u50cd\u304d\u65b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u5fc5\u305a\u3057\u3082\u751f\u7523\u6027\u3092\u4e0b\u3052\u308b\u3068\u306f\u9650\u3089\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u304c\u5206\u304b\u3063\u305f\u70b9\u3067\u3059\u300d\u3068Bourdeaux\u6c0f\u304c\u8a00\u3046\u3088\u3046\u306b\u3001eFinancial\u3067\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306b\u3055\u307e\u3056\u307e\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u7528\u610f\u3067\u304d\u308b\u304b\u63a2\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

Mr. Price\u3067\u306f\u3001\u300cE\u30b3\u30de\u30fc\u30b9\u306b\u306f\u9577\u3044\u6b74\u53f2\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u306e\u6642\u4ee3\u306e\u306a\u304b\u3067\u306fE\u30b3\u30de\u30fc\u30b9\u72ec\u81ea\u306e\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u304c\u5fc5\u8981\u306b\u306a\u3063\u3066\u304d\u307e\u3059\u300d\u3068Salvesen\u6c0f\u304c\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5834\u5408\u306e\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u3068\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u5f15\u304d\u4e0a\u3052\u3066\u3001\u9867\u5ba2\u5bfe\u5fdc\u4e2d\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n

Barbara Gonzalez\u3001Paul Bourdeaux\u6c0f\u3001Colin Salvesen\u6c0f\u306e\u300c\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\u300d\u306b\u3064\u3044\u3066\u306e\u8a71\u3057\u5408\u3044\u306e\u4e2d\u3067\u5f97\u3089\u308c\u305f\u3059\u3070\u3089\u3057\u3044\u77e5\u898b\u3092\u7d39\u4ecb\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u3053\u306e\u30d6\u30ed\u30b0\u306b\u306f\u53ce\u307e\u308a\u304d\u3089\u306a\u3044\u5185\u5bb9\u3082\u3042\u308a\u307e\u3059\u3002\u30d6\u30ed\u30b0\u8aad\u8005\u306e\u7686\u3055\u3093\u306f\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u63d0\u4f9b\u3055\u308c\u308bWeb\u30bb\u30df\u30ca\u30fc\u300c\u30cb\u30e5\u30fc\u30ce\u30fc\u30de\u30eb\uff1a\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u306e\u518d\u5b9a\u7fa9<\/a>\u300d\u306e\u5b8c\u5168\u7248\u3092\u305c\u3072\u3054\u8996\u8074\u304f\u3060\u3055\u3044\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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