{"id":336777,"date":"2020-09-03T02:33:49","date_gmt":"2020-09-03T09:33:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=336777"},"modified":"2020-09-03T02:33:49","modified_gmt":"2020-09-03T09:33:49","slug":"cloud-migration-concord-servicing-corporation","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cloud-migration-concord-servicing-corporation","title":{"rendered":"\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c:Concord Servicing Corporation"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u6700\u8fd1\u3001Genesys\u306e\u9577\u5e74\u306e\u9867\u5ba2\u3067\u3042\u308b\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u30fb\u30b5\u30fc\u30d3\u30b7\u30f3\u30b0\u3068\u91d1\u878d\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u77e5\u3089\u308c\u308bConcord Servicing Corporation\u3068\u8a71\u3092\u3057\u307e\u3057\u305f\u3002Concord\u306f30\u5e74\u4ee5\u4e0a\u306e\u6b74\u53f2\u3092\u6301\u3061\u3001\u30af\u30e9\u30b9\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u5f37\u529b\u306a\u30d3\u30b8\u30e7\u30f3\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002Concord Contact Center\u306eSenior Director\u3067\u3042\u308bDaniel Goit\u6c0f\u306b\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306eGenesys PureConnectTM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089Genesys CloudTM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c\u306b\u3064\u3044\u3066\u8a71\u3092\u805e\u304d\u307e\u3057\u305f\u3002<\/p>\n

\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001Concord Servicing Corporation\u304c\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u51e6\u7406\u3057\u305f\u306e\u304b\u3001\u306a\u305cGenesys Cloud\u3092\u9078\u629e\u3057\u305f\u306e\u304b\u3001\u305d\u3057\u3066\u540c\u793e\u304c\u79fb\u884c\u306e\u904e\u7a0b\u3067\u9054\u6210\u3057\u305f\u3044\u3068\u671b\u3093\u3067\u3044\u308b\u6210\u679c\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\u91cd\u8981\u306a\u610f\u601d\u6c7a\u5b9a\u57fa\u6e96<\/strong><\/p>\n

Genesys\u304cInteractive Intelligence\u3092\u8cb7\u53ce\u3057\u3066\u4ee5\u6765\u3001Concord\u306fPureConnect\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u904b\u7528\u3057\u3066\u304d\u305f\u3002\u3057\u304b\u3057\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u5fc5\u8981\u3060\u3063\u305f\u3002\u73fe\u4ee3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8981\u6c42\u3092\u6e80\u305f\u3059\u306e\u306b\u5fc5\u8981\u306a\u80fd\u529b\u3092\u6b20\u3044\u3066\u3044\u305f\u3002\u5e38\u306b\u9032\u5316\u3057\u7d9a\u3051\u308b\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u306f\u3001\u3088\u308a\u52b9\u7387\u7684\u3067\u6a5f\u654f\u306a\u65b9\u6cd5\u3067\u7269\u4e8b\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002Concord\u6c0f\u306f\u3001\u540c\u793e\u306e\u6b21\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e5\u3064\u306e\u91cd\u8981\u306a\u57fa\u6e96\u3092\u6307\u6458\u3057\u307e\u3057\u305f\u3002\u305d\u306e1\u3064\u306f\u3001IT\u304a\u3088\u3073\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u306a\u304c\u3089\u3001\u793e\u5185\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u30aa\u30fc\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3057\u305f\u3002<\/p>\n

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\u6700\u5f8c\u306b\u3001Concord\u306f\u3001\u4fe1\u983c\u6027\u3068\u9769\u65b0\u6027\u3067\u5b9a\u8a55\u306e\u3042\u308b\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

Genesys\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9078\u629e<\/strong><\/p>\n

\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u6c42\u3081\u3066\u3001Concord\u306f\u6700\u9ad8\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u63d0\u4f9b\u8005\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u5fb9\u5e95\u7684\u306a\u8abf\u67fb\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u540c\u793e\u306f\u3059\u3067\u306bGenesys\u306e\u9867\u5ba2\u3060\u3063\u305f\u304c\u3001Genesys\u306b\u3068\u3069\u307e\u308b\u304b\u3069\u3046\u304b\u306f\u5b8c\u5168\u306b\u306f\u308f\u304b\u3089\u306a\u304b\u3063\u305f\u3002Concord\u306f10\u793e\u4ee5\u4e0a\u306e\u30d9\u30f3\u30c0\u30fc\u3092\u8a55\u4fa1\u3057\u300118\u304b\u6708\u306b\u53ca\u3076\u5fb9\u5e95\u7684\u306a\u8abf\u67fb\u306e\u7d50\u679c\u3001\u6700\u7d42\u7684\u306bGenesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7406\u7531\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n

\u30d7\u30ed\u30d7\u30e9\u30a4\u30a8\u30bf\u30ea\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u6d3b\u7528\u3057\u3001\u7d71\u5408\u3059\u308b\u80fd\u529b\u3002\u30ab\u30b9\u30bf\u30e0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u7d71\u5408\u306f\u3001Concord\u306e\u304a\u5ba2\u69d8\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u4ef6\u3067\u3057\u305f\u3002Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u79fb\u884c\u3059\u308b\u969b\u306b\u306f\u3001\u7d71\u5408\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u3082\u91cd\u8981\u306a\u524d\u63d0\u6761\u4ef6\u3067\u3057\u305f\u3002
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\n\u300c\u30af\u30e9\u30a6\u30c9\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u65b0\u306e\u6280\u8853\u9769\u65b0\u3092\u8fc5\u901f\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u5408\u308f\u305b\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u62e1\u5f35\u3067\u304d\u308b\u67d4\u8edf\u6027\u3082\u5f97\u3089\u308c\u307e\u3059\u300d \u3068Goit\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u3055\u3089\u306b\u3001\u305d\u306e\u62e1\u5f35\u6027\u3068\u30aa\u30fc\u30d7\u30f3API\u306b\u3088\u308a\u3001Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u5f53\u793e\u72ec\u81ea\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u7d71\u5408\u304c\u5bb9\u6613\u3067\u3042\u308a\u3001\u5f53\u793e\u306e\u591a\u69d8\u306a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d9\u30fc\u30b9\u306e\u30e6\u30cb\u30fc\u30af\u3067\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u306b\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3067\u3059\u3002\u300d\u3002<\/p>\n

\u52b9\u679c\u3068\u4eca\u5f8c\u306e\u5c55\u671b<\/strong><\/p>\n

Concord\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u65b0\u6a5f\u80fd\u306b\u8208\u596e\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306e1\u3064\u306f\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u901a\u4fe1\u3068\u3001\u4e00\u822c\u7684\u306a\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\/\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u4ee5\u4e0a\u306e\u3082\u306e\u3092\u8abf\u6574\u3001\u6587\u66f8\u5316\u3001\u304a\u3088\u3073\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f01\u696d\u304c\u643a\u5e2f\u96fb\u8a71\u4e0a\u3067\u4f7f\u7528\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n

\u4eba\u5de5\u77e5\u80fd (AI) \u3092\u4f7f\u7528\u3057\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u306e\u52b9\u7387\u5316\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u4fc3\u9032\u3059\u308b\u3082\u30461\u3064\u306e\u91cd\u8981\u306a\u7279\u6027\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3088\u308a\u4fa1\u5024\u306e\u9ad8\u3044\u76f8\u4e92\u4f5c\u7528\u306b\u5411\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

Goit\u306f\u307e\u305f\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306b\u3088\u3063\u3066\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u7ba1\u7406\u306b\u5fc5\u8981\u306aIT\u6a5f\u5668\u306e\u8a2d\u7f6e\u9762\u7a4d\u304c\u5c0f\u3055\u304f\u306a\u308b\u305f\u3081\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b\u3068\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u5206\u91ce\u306b\u304a\u3051\u308b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3068\u67d4\u8edf\u6027\u306f\u3001\u4ee5\u524d\u306f\u591a\u304f\u306e\u30b3\u30b9\u30c8\u3092\u5f15\u304d\u8d77\u3053\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u7279\u306b\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u95a2\u9023\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u95a2\u3057\u3066\u306f\u3001\u3053\u308c\u307e\u3067\u9ad8\u3044\u30b3\u30b9\u30c8\u304c\u304b\u304b\u3063\u3066\u3044\u305f\u3053\u3068\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u300d\u3068\u3001\u5f7c\u306f\u8a00\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306b\u3088\u308a\u3001Concord\u306f\u9769\u65b0\u3001\u52b9\u7387\u6027\u3001\u304a\u3088\u3073redu\u306e\u305f\u3081\u306e\u5f37\u56fa\u306a\u57fa\u76e4\u3092\u78ba\u7acb\u3057\u307e\u3057\u305f\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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