{"id":336464,"date":"2022-06-21T13:15:08","date_gmt":"2022-06-21T20:15:08","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=336464"},"modified":"2022-06-20T21:15:47","modified_gmt":"2022-06-21T04:15:47","slug":"join_multi-cloud_contact_center_revolution","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/join_multi-cloud_contact_center_revolution","title":{"rendered":"\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u308b\u9769\u547d"},"content":{"rendered":"

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\u76ee\u6b21<\/strong><\/p>\n

    \n
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     <\/p>\n

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    2.\u3000\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u3068\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u305f\u30af\u30e9\u30a6\u30c9\u3092\u9078\u629e\u3059\u308b\u3053\u3068<\/strong><\/h2>\n

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    \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3067\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u6700\u5584\u306e\u9078\u629e\u3067\u3042\u308b\u3068\u5224\u65ad\u3057\u305f\u5834\u5408\u3067\u3082\u3001\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306f\u3042\u306a\u305f\u304c\u5f85\u3061\u671b\u3093\u3067\u3044\u305f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Genesys Cloud\u2122 \u306e\u9769\u65b0\u7684\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u4e00\u7dd2\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u305f\u30da\u30fc\u30b9\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f Genesys Cloud Predictive Engagement\u3001\u4f1a\u8a71\u578b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8 (WFM) \u7ba1\u7406\u6a5f\u80fd\u306a\u3069\u3067\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u307e\u3057\u3087\u3046\u3002\u30d5\u30a9\u30fc\u30af\u30ea\u30d5\u30c8\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

    \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u5316\u3059\u308b\u5834\u5408\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u304a\u5ba2\u69d8\u306e\u7d44\u7e54\u306b\u5408\u3063\u305f\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u9078\u629e\u3059\u308c\u3070\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u307e\u305f\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u304c\u7ba1\u7406\u3092\u4ee3\u884c\u3057\u3001\u65b0\u3057\u3044\u6a5f\u80fd\u304c\u5c0e\u5165\u3055\u308c\u305f\u3068\u304d\u306b\u81ea\u52d5\u3067\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001IT \u30c1\u30fc\u30e0\u306f\u3088\u308a\u6226\u7565\u7684\u306a\u696d\u52d9\u306b\u5c02\u5ff5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30af\u30e9\u30a6\u30c9\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30c6\u30ca\u6280\u8853\u3092\u3042\u3089\u3086\u308b\u30af\u30e9\u30a6\u30c9\u30a4\u30f3\u30d5\u30e9\u306b\u5c0e\u5165\u3057\u3001\u5e38\u306b\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

    3.\u3000\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306f\u3001\u5c06\u6765\u306e\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><\/h2>\n

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    Genesys \u306e\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306f\u3001\u304a\u5ba2\u69d8\u306e\u5c06\u6765\u306e\u305f\u3081\u306b\u4f5c\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u898f\u6a21\u304c\u3069\u3093\u306a\u306b\u5927\u304d\u304f\u306a\u3063\u3066\u3082\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u3067\u304d\u308b\u3088\u3046\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u306f\u3001\u4e16\u754c\u4e2d\u306e\u4f55\u5343\u3082\u306e\u304a\u5ba2\u69d8\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306e\u5354\u50cd\u306b\u3088\u3063\u3066\u57f9\u308f\u308c\u305f\u5c02\u9580\u77e5\u8b58\u306b\u57fa\u3065\u304d\u3001\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u78ba\u56fa\u305f\u308b\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u5c55\u958b\u3057\u307e\u3059\u3002<\/p>\n

    \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u57fa\u76e4\u3068\u306a\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u5fc5\u8981\u306a\u3068\u304d\u3001\u660e\u65e5\u3084\u672a\u6765\u304c\u3069\u3046\u3067\u3042\u308c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002\u304a\u5ba2\u69d8\u306e\u6210\u529f\u306e\u305f\u3081\u306b\u3001\u79c1\u305f\u3061\u306e\u80fd\u529b\u306b\u9650\u754c\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n

     <\/p>\n

    \u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3069\u3093\u306a\u610f\u5473\u304c\u3042\u308b\u306e\u304b\u3001\u4e0b\u8a18\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u305c\u3072\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n

    \u2192\u3000Genesys Multicloud CX\u2122<\/strong> \u00a0\u306e\u8a73\u7d30<\/a><\/p>\n

    \"\u30c7\u30e2\u3092\u4f9d\u983c\"<\/a><\/p>\n

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