{"id":292060,"date":"2020-05-01T01:34:23","date_gmt":"2020-05-01T08:34:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=292060"},"modified":"2022-04-21T00:16:03","modified_gmt":"2022-04-21T07:16:03","slug":"%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%82%92%e6%8b%a1%e5%bc%b5%e3%81%99%e3%82%8b3%e3%81%a4%e3%81%ae%e6%96%b9%e6%b3%95","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e3%82%92%e6%8b%a1%e5%bc%b5%e3%81%99%e3%82%8b3%e3%81%a4%e3%81%ae%e6%96%b9%e6%b3%95","title":{"rendered":"\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u62e1\u5f35\u3059\u308b3\u3064\u306e\u65b9\u6cd5"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u65e9\u304f\u884c\u304d\u305f\u3044\u306a\u3089\u3001\u4e00\u4eba\u3067\u884c\u3051\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3067\u3082\u9060\u304f\u3078\u884c\u304d\u305f\u3044\u306a\u3089\u3001\u4e00\u7dd2\u306b\u884c\u304d\u307e\u3057\u3087\u3046\u3002\u305d\u308c\u306f\u4eca\u306e\u72b6\u6cc1\u4e0b\u3067\u3001\u7279\u306b\u91cd\u8981\u306a\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u65b0\u3057\u3044\u4e16\u754c\u3067\u306f\u3001\u65b0\u305f\u306a\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u306e\u5927\u6d41\u884c\u304c\u8d77\u304d\u3066\u3044\u307e\u3059\u3002\u65b0\u3057\u3044\u9053\u3092\u9032\u3080\u305f\u3081\u306b\u306f\u3001\u3044\u3064\u3082\u4ee5\u4e0a\u306b\u4ed6\u4eba\u306b\u983c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u79c1\u305f\u3061\u304c\u76f4\u63a5\u4f1a\u3046\u3053\u3068\u304c\u3067\u304d\u306a\u304f\u3066\u3082\u3001\u4eba\u3005\u304c COVID-19 \u306b\u5bfe\u6297\u3057\u3066\u4e00\u7dd2\u306b\u306a\u308b\u3068\u3044\u3046\u76ee\u6a19\u3092\u3069\u308c\u3060\u3051\u65e9\u304f\u5909\u3048\u3066\u3044\u308b\u304b\u3092\u898b\u308b\u306e\u306f\u5fc3\u6e29\u307e\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u305d\u3057\u3066\u3001\u4eca\u306f\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u304c\u3055\u3089\u306b\u91cd\u8981\u306b\u306a\u308b\u6642\u4ee3\u3067\u3059\u3002\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u3057\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u6226\u7565\u3092\u8abf\u6574\u3057\u306a\u304c\u3089\u3001\u4e00\u7dd2\u306b\u9769\u65b0\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u305d\u306e\u9593\u3082\u5f93\u696d\u54e1\u3068\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u5b89\u5168\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u6700\u512a\u5148\u3067\u3059\u3002\u5f93\u696d\u54e1\u306b\u5728\u5b85\u52e4\u52d9\u306e\u81ea\u7531\u3092\u4e0e\u3048\u308b\u3053\u3068\u306f\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002<\/p>\n

 <\/p>\n

Genesys\u306eRapid Response\u30b5\u30fc\u30d3\u30b9\u3068AppFoundry\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u901a\u3058\u3066\u3001AppFoundry Marketplace\u306e\u30a2\u30c9\u30aa\u30f3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

 <\/p>\n

Genesys\u3068AppFoundry\u306f\u5354\u529b\u3057\u3066\u3001 COVID-19 \u6ede\u5728\u4e2d\u306b\u304a\u5ba2\u69d8\u3068\u5f93\u696d\u54e1\u3092\u7b2c\u4e00\u306b\u3059\u308b\u624b\u52a9\u3051\u3092\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30ea\u30ea\u30fc\u30b9\u4ee5\u6765\u3001Genesys\u3068SmartVideo\u306f\u3001\u8352\u5ec3\u3057\u305f\u4eba\u53e3300\u4e07\u4eba\u306e\u30b0\u30a2\u30e4\u30ad\u30eb\u5e02\u306b\u5909\u5316\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30a8\u30af\u30a2\u30c9\u30eb\u306e\u30cf\u30a4\u30c6\u30ec\u30b3\u30e0\u306e\u5e79\u90e8\u3001\u30d5\u30a2\u30f3\u30fb\u30c7\u30a3\u30a8\u30b4\u30fb\u30a2\u30b9\u30bf\u30c7\u30a3\u30fc\u30ed\u6c0f\u306f\u3001 \u300c\u3053\u306e\u30d1\u30a4\u30ed\u30c3\u30c8\u306f\u5927\u6210\u529f\u3092\u53ce\u3081\u308b\u3068\u601d\u3044\u307e\u3059\u3057\u3001\u81ea\u6cbb\u4f53\u306eGuayaquil\u6c0f\u306f60\u65e5\u9593\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u671f\u9593\u306e\u5f8c\u3082Genesys Cloud\u3068Smart Video\u3092\u4f7f\u3044\u7d9a\u3051\u308b\u3067\u3057\u3087\u3046\u3002\u300d \u3068\u8ff0\u3079\u307e\u3057\u305f\u3002<\/p>\n

 <\/p>\n

\u4e00\u90e8\u306e\u30d7\u30ec\u30df\u30a2\u30e0\u30a2\u30d7\u30ea\u3092\u5229\u7528\u3057\u3066\u3001\u8d85\u904e\u6599\u91d1\u306e\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u53d6\u5f97<\/strong><\/p>\n

\u3053\u3053\u3067\u306f\u3001\u3053\u306e\u56f0\u96e3\u306a\u6642\u671f\u306b\u30d3\u30b8\u30cd\u30b9\u7d99\u7d9a\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306bGenesys\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u53c2\u52a0\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u30ea\u30b9\u30c8\u3068\u60c5\u5831\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n

Advatel\u2013Omni-Intelligence\u306f\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u3001\u76e3\u7763\u8005\u3001\u304a\u3088\u3073\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u904b\u7528\u30c7\u30fc\u30bf\u306e\u5168\u4f53\u50cf\u3092\u78ba\u8a8d\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

Auvious\u2013Videoo Counselor\u306f\u3001Genesys CloudTM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5411\u3051\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u5b89\u5168\u306a\u6700\u5148\u7aef\u306e\u30d3\u30c7\u30aa\u4f1a\u8b70\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n

Brightmetrics\u2013Brightmetrics\u306f\u91cd\u8981\u306a\u6d1e\u5bdf\u3092\u30c1\u30fc\u30e0\u306b\u63d0\u4f9b\u3057\u3001\u30b5\u30de\u30ea\u30fc\u30ec\u30dd\u30fc\u30c8\u3084\u8996\u899a\u5316\u304b\u3089\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n

Call Journey\u2013Call Journey\u306f\u3001\u5177\u4f53\u7684\u306a COVID-19 \u691c\u7d22\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3001 COVID-19 \u3068\u76f4\u63a5\u76f8\u95a2\u3059\u308b\u9867\u5ba2\u306e\u611f\u60c5\u3084\u611f\u60c5\u3092\u3001\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8fc5\u901f\u306b\u5206\u6790\u3059\u308b\u3002<\/p>\n

Gyst\u2013Gyst\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308a\u3001\u30b3\u30b9\u30c8\u304c\u524a\u6e1b\u3055\u308c\u3001\u4f55\u5104\u3082\u306e\u97f3\u58f0\u30bb\u30eb\u30d5\u30fb\u30b5\u30fc\u30d3\u30b9\u64cd\u4f5c\u306b\u95a2\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n

MindTouch\u2013MindTouch\u306f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30b9\u306eAI (\u4eba\u5de5\u77e5\u80fd) \u30d9\u30fc\u30b9\u306e\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092Genesys Cloud\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d44\u307f\u8fbc\u307f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5fc5\u8981\u306a\u7b54\u3048\u3092\u898b\u3064\u3051\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n

Omilia\u2013Omilia Cloud Platform \u00ae (OCP \u00ae ) \u306f\u3001\u4f1a\u8a71\u578bIVR\u304a\u3088\u3073\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30c9\u30e1\u30a4\u30f3\u3067\u6b21\u4e16\u4ee3\u306e\u7d50\u679c\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u3001\u67d4\u8edf\u6027\u306e\u3042\u308b\u5f93\u91cf\u8ab2\u91d1\u5236\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

Observe.ai\u00a0 – AI\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u53ef\u8996\u6027\u3092\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u307e\u3059\u3002<\/p>\n

Occam Networks\u2013Occam Migration For Genesys ( OMFG ) \u30d1\u30c3\u30b1\u30fc\u30b8\u306f\u3001Genesys Cloud\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u79fb\u884c\u306b\u4f34\u3046\u30b3\u30b9\u30c8\u3068\u6642\u9593\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001Genesys\u306e\u9867\u5ba2\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n

Shelf\u2013Shelf\u306b\u306f\u9ad8\u5ea6\u306aAI\u3068\u5f37\u529b\u306a\u691c\u7d22\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u62c5\u5f53\u8005\u306f\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u8fc5\u901f\u306b\u56de\u7b54\u3092\u898b\u3064\u3051\u3001\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3068\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u7ba1\u7406\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n

SuccessKPI\u2013BI\u304a\u3088\u3073Analytics\u30d1\u30c3\u30b1\u30fc\u30b8\u306b\u306f\u3001Genesys Cloud\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u304a\u3088\u3073\u5c65\u6b74\u5206\u6790\u306e\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30ebIVR\u304a\u3088\u3073ACD\u5206\u6790\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306e\u307f\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n

 <\/p>\n

Genesys\u3068Google Bot\u3092\u5165\u624b\u3059\u308b<\/strong><\/a><\/p>\n

COVID-19 \u306e\u5927\u6d41\u884c\u306b\u5bfe\u5fdc\u3057\u3066\u3001Genesys\u3068GoogleCloud\u306f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u653f\u5e9c\u6a5f\u95a2\u3084\u533b\u7642\u6a5f\u95a2\u306f\u6700\u65b0\u306e\u60c5\u5831\u3092\u4e00\u822c\u306b\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306f\u4f01\u696d\u56fa\u6709\u306e\u91cd\u8981\u306a COVID-19 \u95a2\u9023\u60c5\u5831\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001 COVID-19 Virtual Agent\u3092\u3059\u3050\u306b\u7d71\u5408\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u521d\u671f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\u3002[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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