{"id":286037,"date":"2020-04-24T03:46:06","date_gmt":"2020-04-24T10:46:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=286037"},"modified":"2020-04-24T03:46:06","modified_gmt":"2020-04-24T10:46:06","slug":"genesys%e3%81%8c%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89wem%e3%81%a7%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%82%92%e5%8a%a0%e9%80%9f","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesys%e3%81%8c%e3%82%af%e3%83%a9%e3%82%a6%e3%83%89wem%e3%81%a7%e5%be%93%e6%a5%ad%e5%93%a1%e3%81%ae%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%82%92%e5%8a%a0%e9%80%9f","title":{"rendered":"Genesys\u304c\u30af\u30e9\u30a6\u30c9WEM\u3067\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u52a0\u901f"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u4eca\u65e5\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u63d0\u4f9b\u3059\u308b\u9867\u5ba2\u4f53\u9a13\u307b\u3069\u91cd\u8981\u306a\u3082\u306e\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u9375\u306f\u3001\u5353\u8d8a\u3057\u305f\u5f93\u696d\u54e1\u4f53\u9a13\u3067\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u304c COVID-19 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( WFO ) \u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u6642\u4ee3\u306f\u5909\u5316\u3057\u3066\u304a\u308a\u3001\u7279\u306b\u4eca\u306f\u514b\u670d\u3059\u3079\u304d\u65b0\u305f\u306a\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 ( WEM ) \u306f\u3001\u5f93\u696d\u54e1\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u3088\u308a\u9ad8\u3044\u9867\u5ba2\u8a55\u4fa1\u57fa\u6e96\u3001\u58f2\u4e0a\u3001\u53ce\u76ca\u6027\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u3068\u3057\u3066\u53f0\u982d\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n<p>\u6700\u65b0\u306eWFO\u306e\u7279\u5fb4\u3092\u306f\u308b\u304b\u306b\u8d85\u3048\u3066\u3001WEM\u306f\u6642\u9593\u7ba1\u7406\u3001\u4e88\u6e2c\u3001\u305d\u306e\u4ed6\u306e\u64cd\u4f5c\u7684\u306b\u50be\u659c\u3057\u305f\u6a5f\u80fd\u3092\u306f\u308b\u304b\u306b\u8d85\u3048\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4eba\u6750\u63a1\u7528\u3001\u4eba\u6750\u80b2\u6210\u3001\u696d\u7e3e\u8a55\u4fa1\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u5831\u916c\u306a\u3069\u3001\u52b4\u50cd\u529b\u306e\u4eba\u7684\u5074\u9762\u306b\u3082\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3002WEM\u306f\u3001\u5f93\u696d\u54e1\u3068\u305d\u306e\u6e80\u8db3\u5ea6\u306b\u5149\u3092\u5f53\u3066\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u4eee\u60f3\u5f93\u696d\u54e1\u304c\u751f\u7523\u6027\u3092\u7dad\u6301\u3057\u3001\u696d\u52d9\u306b\u5c02\u5ff5\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30ea\u30bd\u30fc\u30b9\u3068\u30c4\u30fc\u30eb\u3092\u78ba\u5b9f\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u3057\u3044\u6226\u7565\u3092\u691c\u8a0e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u4eca\u65e5\u3055\u3089\u306b\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5f93\u696d\u54e1\u304c\u4eca\u306e\u3088\u3046\u306b\u6700\u3082\u91cd\u8981\u306a\u3068\u304d\u306b\u3001\u3088\u308a\u5171\u611f\u7684\u306a\u9867\u5ba2\u30b1\u30a2\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u611f\u60c5\u5206\u6790\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306f\u9867\u5ba2\u306e\u611f\u60c5\u3092\u3088\u308a\u3088\u304f\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u5fdc\u7b54\u3092\u8abf\u6574\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7a2e\u306e\u6a5f\u80fd\u306f\u3001\u3044\u3064\u3067\u3082\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u304c\u3001\u6d88\u8cbb\u8005\u304c COVID-19 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Management\u306f\u3001\u8a18\u9332\u3001\u54c1\u8cea\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u30ea\u30bd\u30fc\u30b9\u7ba1\u7406\u3001\u5f93\u696d\u54e1\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c9\u30e1\u30a4\u30f3\u306bAI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u9769\u65b0\u7684\u306aWEM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u63a8\u9032\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u6700\u8fd1\u306e\u4f8b\u3068\u3057\u3066\u306f\u3001nGUVU\u306e\u8cb7\u53ce\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f53\u793e\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u7ba1\u7406\u30b9\u30a4\u30fc\u30c8\u306b\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u8ffd\u52a0\u3055\u308c\u307e\u3059\u3002\u8077\u5834\u3067\u30b2\u30fc\u30e0\u306e\u3088\u3046\u306a\u7d4c\u9a13\u3092\u7a4d\u3080\u3053\u3068\u306f\u3001\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u7af6\u4e89\u3068\u3044\u3046 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