{"id":257113,"date":"2020-03-19T01:54:06","date_gmt":"2020-03-19T08:54:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=257113"},"modified":"2020-03-19T02:02:04","modified_gmt":"2020-03-19T09:02:04","slug":"improve_employee_experience_for_customer_satisfaction","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/improve_employee_experience_for_customer_satisfaction","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u305f\u3081\u306e\u5f93\u696d\u54e1\u306e\u7d4c\u9a13\u5024\u306e\u5f62\u6210"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section 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( WEM ) 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4d\u307e\u3057\u305f\u3002\u8a18\u9332\u3001\u54c1\u8cea\u4fdd\u8a3c\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3001\u691c\u51fa\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9054\u6210\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u6570\u3068\u76ee\u6a19\u306e\u96c6\u4e2d\u7832\u706b\u304c\u8d77\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u3053\u306e\u3088\u3046\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u8005\u304c\u4e00\u5fc3\u4e0d\u4e71\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u307e\u308b\u3067\u30a2\u30e1\u3092\u8ffd\u3044\u56de\u3057\u3066\u3044\u308b\u304b\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u305d\u3057\u3066\u6700\u7d42\u7684\u306b\u306f\u3001\u9000\u8077\u3059\u308b\u304b\u3001\u3042\u308b\u3044\u306f\u5358\u306b\u6700\u4f4e\u8981\u4ef6\u3092\u6e80\u305f\u3059\u304b\u306e\u6c7a\u5b9a\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u7a2e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u5f93\u696d\u54e1\u304c\u3084\u308b\u6c17\u3092\u306a\u304f\u3057\u305f\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u3053\u3068\u306b\u7121\u95a2\u5fc3\u306b\u306a\u3063\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u306f\u6570\u3092\u91cd\u8996\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5f93\u696d\u54e1\u306e\u95a2\u4e0e\u3092\u3088\u308a\u5168\u4f53\u7684\u3067\u52b9\u679c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u3057\u3066\u6349\u3048\u3066\u3044\u307e\u3059\u3002\u5f93\u696d\u54e1\u3092\u52d5\u6a5f\u4ed8\u3051\u3001\u95a2\u4e0e\u3055\u305b\u3001\u8a8d\u8b58\u3057\u3001\u95a2\u4e0e\u3055\u305b\u308b\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5f93\u696d\u54e1\u3092\u80b2\u6210\u3057\u3001\u975e\u5e38\u306b\u52b9\u679c\u7684\u3067\u77e5\u8b58\u304c\u8c4a\u5bcc\u306b\u306a\u308a\u3001\u4f55\u3088\u308a\u3082\u4f01\u696d\u306e\u6210\u529f\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u5f93\u696d\u54e1\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u306e\u5f79\u5272<\/strong><\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u304a\u306e\u305a\u3068\u30da\u30fc\u30b9\u306e\u901f\u3044\u74b0\u5883\u3067\u3042\u308b\u305f\u3081\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30de\u30f3\u30c4\u30fc\u30de\u30f3\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u306a\u3069\u3001\u5f93\u696d\u54e1\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\u30c4\u30fc\u30eb\u306e\u305f\u3081\u306b\u6642\u9593\u3092\u5272\u304f\u306e\u306f\u56f0\u96e3\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u7ba1\u7406\u8005\u306f\u3001\u9053\u5fb3\u7684\u306a\u554f\u984c\u306b\u3088\u308a\u5bb9\u6613\u306b\u5bfe\u51e6\u3057\u3001\u5065\u5eb7\u7684\u306a\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u3092\u5b9f\u73fe\u3057\u3001\u5065\u5eb7\u7684\u306a\u30ef\u30fc\u30af\u30fb\u30e9\u30a4\u30d5\u30fb\u30d0\u30e9\u30f3\u30b9\u3092\u78ba\u4fdd\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6df7\u4e71\u3057\u305f\u308a\u3001\u6020\u6162\u306b\u306a\u3089\u306a\u3044\u3088\u3046\u306b\u3001\u7279\u5b9a\u306e\u5b63\u7bc0\u306e\u30b9\u30c6\u30fc\u30b8\u30f3\u30b0\u3092\u6b63\u78ba\u306b\u4e88\u6e2c\u3057\u3001\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30ea\u30bd\u30fc\u30b9\u3068\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3001\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u5bfe\u8a71\u3092\u6b63\u5e38\u306b\u7d42\u4e86\u3055\u305b\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Frost&amp;Sullivan\u306b\u3088\u308b\u3068\u3001\u4e16\u754c\u306e\u4f01\u696d\u306e50%\u304c\u3001\u54c1\u8cea\u7ba1\u7406 (QM) \u3001\u4e88\u6e2c\u3068\u4ee3\u7406\u5e97\u652f\u63f4\u3001e\u30e9\u30fc\u30cb\u30f3\u30b0\u3092\u542b\u3080\u5c11\u306a\u304f\u3068\u30824\u3064\u306eWEM\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u540c\u69d8\u306b\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u304c\u3088\u308a\u591a\u304f\u306e\u6ce8\u76ee\u3092\u96c6\u3081\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u6700\u521d\u306e\u30ec\u30a4\u30e4\u3068\u3057\u3066\u597d\u307e\u308c\u308b\u65b9\u6cd5\u306b\u306a\u308b\u306b\u3064\u308c\u3066\u3001Robotic Process Automation\u306f\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u3092\u8efd\u6e1b\u3057\u3001\u91cd\u8981\u306a\u4e88\u5099\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3057\u3066\u3001\u96fb\u8a71\u3092\u53d7\u3051\u305f\u308a\u3001\u304a\u5ba2\u69d8\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3059\u308b\u3068\u304d\u306b\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u3088\u308a\u901f\u304f\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u4fa1\u5024\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30af\u30e9\u30a6\u30c9\u3078\u306e\u30d5\u30a9\u30fc\u30ab\u30b9<\/strong><\/p>\n<p>\u65e5\u3005\u3001\u3088\u308a\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u67d4\u8edf\u6027\u3068\u7d99\u7d9a\u7684\u306a\u958b\u767a\u6a5f\u4f1a\u306e\u304a\u304b\u3052\u3067\u3001\u9769\u65b0\u3068\u8fd1\u4ee3\u5316\u306e\u305f\u3081\u306b\u30af\u30e9\u30a6\u30c9\u306b\u76ee\u3092\u5411\u3051\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u306b\u62e1\u5927\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u7d71\u5408\u304c\u5fc5\u8981\u3068\u3055\u308c\u3001\u8fc5\u901f\u306a\u6280\u8853\u9769\u65b0\u304c\u6c42\u3081\u3089\u308c\u308b\u4e2d\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u65b0\u3057\u3044\u6700\u9069\u5316\u30c4\u30fc\u30eb\u3001\u6539\u5584\u3055\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u304a\u3088\u3073\u3088\u308a\u6d17\u7df4\u3055\u308c\u305f\u6a5f\u80fd\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306b\u7a4d\u6975\u7684\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5f7c\u3089\u306f\u3001\u5bff\u547d\u304c\u8fd1\u3065\u3044\u3066\u3044\u308b\u30ec\u30ac\u30b7\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u306b\u53d6\u308a\u6b8b\u3055\u308c\u305f\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>Frost&amp;Sullivan \u3001 2019\u306b\u3088\u308b\u3068\u3001 \u300c4\u3064\u306e\u7d44\u7e54\u306e\u3046\u30611\u3064\u306f\u3059\u3067\u306bWFO\u30af\u30e9\u30a6\u30c9\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u304c\u300160%\u306e\u4f01\u696d\u304c2020\u5e74\u672b\u307e\u3067\u306b\u5c0e\u5165\u3059\u308b\u8a08\u753b\u3092\u5171\u6709\u3057\u3066\u3044\u308b\u3002WFO\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u8a08\u753b\u304c\u306a\u3044\u3001\u307e\u305f\u306f\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u81ea\u4fe1\u304c\u306a\u3044\u3068\u56de\u7b54\u3057\u305f\u306e\u306f\u3001\u5168\u4e16\u754c\u3067\u308f\u305a\u304b7%\u3060\u3063\u305f\u3002\u300d \u3068\u3044\u3046\u3053\u3068\u304c\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u3002<\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u62e1\u5f35\u6027\u30fb\u7dcf\u6240\u6709\u30b3\u30b9\u30c8 (TCO) \u306e\u524a\u6e1b\u30fb\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u306e\u5f37\u5316\u30fb\u30d3\u30b8\u30cd\u30b9\u306e\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a\u306a\u3069\u3001\u30af\u30e9\u30a6\u30c9\u304c\u3082\u305f\u3089\u3059\u30e1\u30ea\u30c3\u30c8\u3092\u8003\u616e\u3059\u308b\u3068\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u306f\u4eca\u5f8c\u6570\u5e74\u9593\u3067\u3055\u3089\u306b\u52e2\u3044\u3092\u5897\u3059\u3068\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u3010\u88fd\u54c1\u306e\u66f4\u306b\u8a73\u3057\u3044\u5185\u5bb9\u306f\u4e0b\u8a18\u307e\u3067\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3011<\/p>\n<ul>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/purecloud\/see-for-yourself-how-genesys-purecloud-makes-amazing-easy\">\u30aa\u30f3\u30e9\u30a4\u30f3\u7c21\u6613\u30c7\u30e2<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\">\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] \u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u30fb\u8a55\u4fa1\u30fb\u53e3\u30b3\u30df\u30fb\u7d39\u4ecb\u306e\u4e16\u754c\u3067\u306f\u3001 [&hellip;]<\/p>\n","protected":false},"author":726,"featured_media":212438,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[13116,17561],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-257113","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-cloud-ja-jp","tax_blogcategory-workforce-engagement-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/257113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/726"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/257113\/revisions"}],"predecessor-version":[{"id":257118,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/257113\/revisions\/257118"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/212438"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=257113"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=257113"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=257113"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=257113"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=257113"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=257113"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=257113"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=257113"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=257113"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=257113"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=257113"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=257113"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=257113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}