{"id":257109,"date":"2020-03-19T01:23:57","date_gmt":"2020-03-19T08:23:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=257109"},"modified":"2020-03-19T01:23:57","modified_gmt":"2020-03-19T08:23:57","slug":"it_is_a_multi_cloud_world","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/it_is_a_multi_cloud_world","title":{"rendered":"\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u30ef\u30fc\u30eb\u30c9\u3078\u3088\u3046\u3053\u305d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p>\u6700\u9069\u306a\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306f\u3001\u81ea\u5206\u597d\u307f\u306e\u30e2\u30d0\u30a4\u30eb\u6a5f\u5668\u3084\u904b\u8ee2\u3059\u308b\u8eca\u306e\u7a2e\u985e\u3068\u540c\u3058\u3088\u3046\u306b\u500b\u5225\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4f01\u696d\u304cGenesys Multicloud CX\u2122\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u5206\u305f\u3061\u306e\u671b\u3080\u5834\u6240\u3084\u65b9\u6cd5\u3067\u904b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u89b3\u70b9\u304b\u3089\u3001\u5f0a\u793e\u306f\u6700\u8fd1Microsoft Azure\u3092\u57fa\u76e4\u3068\u3059\u308bGenesys Multicloud CX\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u540c\u6642\u306b\u3001\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u901a\u3058\u305f\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u3064\u306a\u3050\u8907\u96d1\u6027\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3084\u62e1\u5f35\u6027\u3092\u7d44\u7e54\u3078\u3068\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3053\u3046\u3057\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306fMicrosoft\u3078\u306e\u65e2\u5b58\u306e\u6295\u8cc7\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u7d71\u4e00\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3084\u4e88\u6e2c\u691c\u77e5\u3092\u99c6\u4f7f\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u3078\u3088\u308a\u7c21\u5358\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5f0a\u793e\u306f\u3053\u308c\u307e\u3067\u591a\u304f\u306e\u304a\u5ba2\u69d8\u3088\u308a\u3053\u3046\u3057\u305f\u8981\u671b\u3092\u53d7\u3051\u3001\u4eca\u56de\u3053\u308c\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u306b\u559c\u3073\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3053\u306e\u30cb\u30e5\u30fc\u30b9\u306f\u3001\u5f0a\u793e\u304c\u304a\u5ba2\u69d8\u306e\u305f\u3081\u306b\u5b9f\u65bd\u3057\u3066\u3044\u308b\u6570\u3042\u308b\u6539\u826f\u70b9\u306e\u307b\u3093\u306e\u4e00\u3064\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u5f0a\u793e\u306fGenesys Multicloud CX\u3092\u5bfe\u8c61\u3068\u3057\u305f\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u6226\u7565\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30af\u30e9\u30a6\u30c9\u3092\u597d\u3080\u304a\u5ba2\u69d8\u3001\u3055\u307e\u3056\u307e\u306a\u30d1\u30d6\u30ea\u30c3\u30af\u30af\u30e9\u30a6\u30c9\u3001\u3042\u308b\u3044\u306f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u597d\u3080\u304a\u5ba2\u3055\u307e\u3067\u3082\u3001\u304a\u5ba2\u69d8\u304c\u81ea\u7531\u306b\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u4e00\u3064\u306e\u30af\u30e9\u30a6\u30c9\u3067\u306f\u3059\u3079\u3066\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u306a\u3044<\/strong><\/p>\n<p>\u5f0a\u793e\u306f\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306b\u308f\u305f\u308a\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u5c55\u958b\u3059\u308b\u7d44\u7e54\u3068\u5354\u696d\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30fc\u3092\u5fc5\u8981\u3068\u3059\u308b\u7d44\u7e54\u304b\u3089\u3001\u5927\u91cf\u306e\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u597d\u3080\u30c7\u30d9\u30ed\u30c3\u30d1\u30fc\u30b7\u30e7\u30c3\u30d7\u3084\u305d\u306e\u4e2d\u9593\u306b\u3042\u308b\u7d44\u7e54\u306b\u81f3\u308b\u307e\u3067\u3055\u307e\u3056\u307e\u3067\u3059\u3002Genesys\u306f\u73fe\u5728\u3001\u4f01\u696d\u306f\u30af\u30e9\u30a6\u30c9\u5c0e\u5165\u306e\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u30b9\u30c6\u30fc\u30b8\u306b\u3042\u308b\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u306e\u79fb\u884c\u306e\u521d\u671f\u6bb5\u968e\u306b\u3042\u308b\u4f01\u696d\u304c\u591a\u3044\u4e00\u65b9\u3067\u3001\u3059\u3079\u3066\u3092\u30af\u30e9\u30a6\u30c9\u3078\u79fb\u884c\u3057\u3066\u3057\u307e\u3063\u305f\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30af\u30e9\u30a6\u30c9\u304c\u63d0\u4f9b\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3059\u308b\u3068\u540c\u6642\u306b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3067\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u4e21\u8005\u306e\u9577\u6240\u3092\u6d3b\u304b\u3057\u305f\u904b\u7528\u3092\u884c\u3063\u3066\u3044\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u3046\u3057\u305f\u7406\u7531\u304b\u3089\u3001\u4f01\u696d\u304cGenesys Multicloud CX\u3092\u81ea\u5206\u305f\u3061\u306e\u671b\u3080\u5834\u6240\u3084\u65b9\u6cd5\u3067\u904b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306a\u306e\u3067\u3059\u3002\u5f0a\u793e\u304c\u3053\u306e\u88fd\u54c1\u306e\u30b3\u30f3\u30c6\u30ca\u5316\u3092\u884c\u3063\u305f\u306e\u3082\u305d\u308c\u304c\u7406\u7531\u306a\u306e\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u4f01\u696d\u306b\u5bfe\u3057\u3044\u304b\u306a\u308b\u74b0\u5883\u3067\u904b\u7528\u3057\u3088\u3046\u3068\u3082Genesys Multicloud CX\u306f\u5e38\u306b\u540c\u3058\u3088\u3046\u306b\u5f37\u56fa\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u5b89\u5fc3\u611f\u3092\u4e0e\u3048\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30ef\u30fc\u30eb\u30c9\u30af\u30e9\u30b9\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b3\u30f3\u30c6\u30f3\u30c4\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u30c4\u30fc\u30eb\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u901f\u3084\u304b\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u5317\u7c73\u306e\u5927\u624b\u4fdd\u967a\u4f1a\u793e\u304c\u305d\u306e\u826f\u3044\u4f8b\u3067\u3059\u3002\u540c\u793e\u306f\u307b\u3093\u306e2\u65e5\u9593\u3067\u30b3\u30f3\u30c6\u30ca\u5316\u3055\u308c\u305fGenesys\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u3053\u308c\u307e\u3067\u6570\u30f5\u6708\u8981\u3057\u305f\u3067\u3042\u308d\u3046\u30d7\u30ed\u30bb\u30b9\u3092\u308f\u305a\u304b\u6570\u65e5\u9593\u3067\u5b9f\u73fe\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u7e1b\u308a\u306f\u3082\u3046\u3044\u3089\u306a\u3044<\/strong><\/p>\n<p>\u4eca\u65e5\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u304c\u9078\u3076\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u3092\u57fa\u76e4\u3068\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u7ba1\u7406\u3059\u308b\u6c4e\u7528\u578b\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u306f\u63d0\u4f9b\u3055\u308c\u307e\u305b\u3093\u3002\u904e\u53bb10\u5e74\u306e\u9593\u3001\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306f\u8457\u3057\u304f\u6210\u9577\u3057\u305f\u4e00\u65b9\u3067\u3001\u5358\u4e00\u7684\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u96e2\u308c\u306e\u50be\u5411\u304c\u898b\u3089\u308c\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u4f01\u696d\u306f1\u3064\u306e\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u306b\u7e1b\u3089\u308c\u305f\u304f\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u3067\u306f\u3001\u591a\u6570\u306e\u5730\u7406\u7684\u5730\u57df\u3092\u307e\u305f\u3050\u3055\u307e\u3056\u307e\u306a\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u30cb\u30fc\u30ba\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u4eca\u3067\u306f\u3001\u4f01\u696d\u306fGenesys Multicloud CX\u3092\u3088\u308a\u7c21\u5358\u306b\u8907\u6570\u306e\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u63a1\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u30c7\u30fc\u30bf\u306e\u7d71\u6cbb\u554f\u984c\u3084\u6cd5\u7684\u8981\u4ef6\u306a\u3069\u306e\u7406\u7531\u304b\u3089\u7570\u306a\u308b\u30af\u30e9\u30a6\u30c9\u74b0\u5883\u3067\u904b\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u3068\u3057\u3066\u3082\u540c\u3058\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Genesys Multicloud 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