{"id":207860,"date":"2019-12-18T00:59:41","date_gmt":"2019-12-18T08:59:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=207860"},"modified":"2020-01-14T18:14:16","modified_gmt":"2020-01-15T02:14:16","slug":"calculate-your-call-center-solution-roi-in-5-minutes-or-less","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/calculate-your-call-center-solution-roi-in-5-minutes-or-less","title":{"rendered":"\u3042\u306a\u305f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3001\u30b3\u30b9\u30c8\u5206\u3092\u56de\u53ce\u3067\u304d\u3066\u307e\u3059\u304b\uff1fROI\u30925\u5206\u3067\u8a08\u7b97\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

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 <\/p>\n

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\n\u30fb\u3000\u5b9f\u88c5\u30b3\u30b9\u30c8 – \u5b9f\u88c5\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306f\u3001\u3069\u3046\u306a\u3063\u3066\u3044\u307e\u3059\u304b? \u65e2\u5b58\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3092\u8ffd\u52a0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b? \u5b9f\u88c5\u306b\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u3068\u3057\u3066\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u304c\u5fc5\u8981\u3067\u3057\u305f\u304b?<\/p>\n

 <\/p>\n

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 <\/p>\n

ROI\u3092\u8a08\u7b97\u3059\u308b<\/strong><\/p>\n

\u73fe\u5728\u3001Genesys PureCloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u307e\u305f\u306f\u30af\u30e9\u30a6\u30c9\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u79fb\u884c\u3092\u691c\u8a0e\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u72ec\u81ea\u306eROI\u3092\u7c21\u5358\u306b\u8a08\u7b97\u3067\u304d\u307e\u3059\u3002<\/p>\n

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\u5f0a\u793e\u306f\u3001Forrester Consulting\u306b\u4f9d\u983c\u3057\u3066\u3001\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u53d6\u5f97\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30d3\u30b8\u30cd\u30b9\u5411\u3051\u306b\u30d1\u30fc\u30bd\u30ca\u30ebROI\u5206\u6790\u3092\u884c\u3046\u8a08\u7b97\u6a5f\u3092\u4f5c\u6210\u3057\u3066\u3082\u3089\u3044\u307e\u3057\u305f\u3002ROI\u306b\u52a0\u3048\u3066\u3001\u4e0a\u8a18\u306e\u5404\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u304a\u3051\u308b\u30b3\u30b9\u30c8\u3068\u30e1\u30ea\u30c3\u30c8\u306e\u5185\u8a33\u3082\u5b9a\u91cf\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u7121\u6599\u306eForrester ROI\u8a08\u7b97\u6a5f\u3092\u4f7f\u7528\u3057\u3066\u3001\u304a\u5ba2\u69d8\u56fa\u6709\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u57fa\u3065\u304dPureCloud\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7d4c\u6e08\u7684\u306a\u5f71\u97ff\u3092\u8a73\u3057\u304f\u8aac\u660e\u3059\u308b\u30ab\u30b9\u30bf\u30e0\u30ec\u30dd\u30fc\u30c8\u3092\u5165\u624b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u6700\u8fd1\u306eForrester Consulting (\u201cForrester\u201d) Total Economic Impact\u2122 (TEI)\u8abf\u67fb\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3001PureCloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308b\u8ca1\u52d9\u4e0a\u306e\u5f71\u97ff\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

 <\/p>\n

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