{"id":184319,"date":"2019-11-06T01:38:36","date_gmt":"2019-11-06T09:38:36","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=184319"},"modified":"2020-01-09T20:33:22","modified_gmt":"2020-01-10T04:33:22","slug":"purecloud-the-origin-story","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/purecloud-the-origin-story","title":{"rendered":"\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3PureCloud\u8a95\u751f\u79d8\u8a71"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

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\n\u5f93\u6765\u306e\u958b\u767a\u30b9\u30bf\u30a4\u30eb\u3068PureCloud\u30d7\u30ed\u30b8\u30a7\u30af\u30c8<\/strong><\/p>\n

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\n <\/p>\n

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    \n\u30aa\u30fc\u30d7\u30f3\u306a\u74b0\u5883\u304c\u751f\u3093\u3060\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n

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    \u5f53\u6642\u306e\u72b6\u6cc1\u306f\u307e\u308b\u3067\u3001\u65e2\u5b58\u30b3\u30fc\u30c9\u5f62\u5f0f\u306e\u7dad\u6301\u306b\u30a8\u30cd\u30eb\u30ae\u30fc\u3092\u6ce8\u304e\u8fbc\u3080\u3042\u307e\u308a\u3001\u65b0\u305f\u306a\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u81ea\u3089\u304c\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306b\u306a\u3063\u3066\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3057\u305f\u3002\u5b9f\u969b\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u3067\u3042\u308c\u3070\u5f93\u6765\u304b\u3089\u3001\u81ea\u3089\u304c\u7ba1\u7406\u3059\u308b\u30b3\u30fc\u30c9\u5f62\u5f0f\u306b\u57fa\u3065\u3044\u3066\u4f5c\u696d\u3092\u884c\u3046\u3068\u3044\u3046\u306e\u304c\u901a\u5e38\u3067\u3057\u305f\u3002\u305d\u3057\u3066\u3001\u3053\u308c\u306b\u3088\u3063\u3066\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u9045\u308c\u308b\u3053\u3068\u306b\u306a\u308b\u306e\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u4eba\u3005\u306f\u81ea\u3089\u304c\u300c\u5927\u5207\u306b\u3057\u3066\u3044\u308b\u30b7\u30de\u300d\u3092\u8352\u3089\u3059\u3053\u3068\u304c\u306a\u3044\u3088\u3046\u6ce8\u610f\u3059\u308b\u3053\u3068\u306b\u6642\u9593\u3092\u53d6\u3089\u308c\u308b\u3053\u3068\u306b\u306a\u308b\u304b\u3089\u3067\u3059\uff08\u306a\u304a\u3001\u3053\u308c\u306f\u60aa\u610f\u306b\u3088\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5358\u306b\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u958b\u767a\u3092\u884c\u3046\u306b\u3042\u305f\u3063\u3066\u5178\u578b\u7684\u306b\u5f62\u6210\u3055\u308c\u308b\u30d0\u30a4\u30a2\u30b9\u306b\u3064\u3044\u3066\u8a71\u3057\u3066\u3044\u307e\u3059\uff09\u3002\u3053\u306e\u3088\u3046\u306a\u767a\u60f3\u306f\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u6765\u304b\u3089\u306e\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u306b\u3042\u305f\u3063\u3066\u3001\u60aa\u5f71\u97ff\u3068\u306a\u308b\u3060\u3051\u306a\u306e\u3067\u3059\u3002<\/br><\/p>\n

    \u3053\u3053\u3067\u3001\u793e\u5185\u3067\u5206\u6563\u5316\u3055\u308c\u305f\u72b6\u614b\u3067\u6d3b\u52d5\u3059\u308b\u3053\u3068\u306b\u3088\u308b\u5a01\u529b\u3092\u76ee\u306e\u5f53\u305f\u308a\u306b\u3057\u3001\u79c1\u306f\u5927\u5909\u9a5a\u304f\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u3001\u79c1\u305f\u3061\u306f\u4f01\u696d\u4e00\u4f53\u3068\u3057\u3066\u3053\u306e\u5909\u5316\u3092\u53d7\u3051\u5165\u308c\u3066\u3044\u304f\u3053\u3068\u306b\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n

     
    \n\u731b\u30b9\u30d4\u30fc\u30c9\u3067\u9032\u3080\u958b\u767a<\/strong><\/p>\n

    \u958b\u767a\u306f\u975e\u5e38\u306b\u77ed\u3044\u30b5\u30a4\u30af\u30eb\u306e\u4e2d\u3067\u5c55\u958b\u3055\u308c\u3001\u65b0\u6a5f\u80fd\u306e\u30c7\u30d7\u30ed\u30a4\u306b\u95a2\u3057\u3066\u306f\u56db\u534a\u671f\u5358\u4f4d\u3067\u306a\u304f\u3001\u9031\u5358\u4f4d\u3067\u884c\u3046\u3068\u3044\u3046\u30b4\u30fc\u30eb\u3092\u63b2\u3052\u306a\u304c\u3089\u5b9f\u884c\u3055\u308c\u307e\u3057\u305f\u3002\u4f5c\u696d\u306f\u3001\u5c0f\u898f\u6a21\u3067\u72ec\u7acb\u3057\u305f\u300c\u307e\u3068\u307e\u308a\u300d\uff08\u30b0\u30eb\u30fc\u30d7\uff09\u5185\u3067\u884c\u306a\u3063\u3066\u3044\u304d\u307e\u3057\u305f\u3002\u512a\u308c\u305f\u30b3\u30fc\u30c9\u306b\u3064\u3044\u3066\u306f\u793e\u5185\u3059\u3079\u3066\u306e\u30b0\u30eb\u30fc\u30d7\u5185\u3067\u5171\u6709\u3055\u308c\u3001\u30d6\u30e9\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u3068\u306a\u308b\u3088\u3046\u306a\u90e8\u5206\u306f\u3082\u306f\u3084\u5b58\u5728\u3057\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u3061\u3087\u3063\u3068\u3057\u305f\u6a5f\u80fd\uff08\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\uff09\u304c\u5fc5\u8981\u3068\u306a\u308c\u3070\u3001\u3059\u3067\u306b\u5b58\u5728\u3059\u308b\u3082\u306e\u3092\u6d3b\u7528\u3059\u308b\u304b\u3001\u307e\u305f\u306f\u65b0\u3057\u3044\u3082\u306e\u3092\u4f5c\u308b\u3053\u3068\u3067\u5168\u54e1\u304c\u78ba\u8a8d\u3057\u3001\u8a71\u3057\u5408\u3044\u3001\u8b70\u8ad6\u3057\u3001\u627f\u8a8d\u3057\u3001\u6700\u7d42\u7684\u306b\u63a1\u7528\u3067\u304d\u308b\u3088\u3046\u306a\u5f62\u306b\u6301\u3063\u3066\u3044\u304f\u3068\u3044\u3046\u6d41\u308c\u3067\u3057\u305f\u3002<\/br><\/p>\n

    \u79c1\u304c\u4f7f\u7528\u3057\u3066\u3044\u308b\u30b3\u30fc\u30c9\u306e\u4e2d\u306b\u30d0\u30b0\u304c\u898b\u3064\u304b\u3063\u305f\u5834\u5408\u306f\u3001\u3082\u3068\u3082\u3068\u305d\u306e\u30b3\u30fc\u30c9\u3092\u66f8\u3044\u305f\u4eba\u304c\u30d0\u30b0\u3092\u4fee\u6b63\u3059\u308b\u306e\u3092\u5f85\u3064\u3053\u3068\u306a\u304f\u3001\u79c1\u81ea\u3089\u304c\u305d\u306e\u4eba\u306b\u4ee3\u308f\u3063\u3066\u4fee\u6b63\u3092\u884c\u3044\u3001\u4fee\u6b63\u5185\u5bb9\u306b\u3064\u3044\u3066\u8b70\u8ad6\u3001\u627f\u8a8d\u3092\u884c\u306a\u3063\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u516c\u958b\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u8ab0\u3067\u3082\u6280\u8853\u7684\u5236\u7d04\u3092\u6c17\u306b\u305b\u305a\u5b8c\u5168\u306b\u81ea\u7531\u306a\u5f62\u3067\u3001\u30b3\u30fc\u30c9\u3092\u300c\u30de\u30b9\u30bf\u30fc\u300d\u30d7\u30ed\u30c0\u30af\u30c8\u30d9\u30fc\u30b9\u3078\u3068\u3042\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3044\u3046\u72b6\u614b\u3060\u3063\u305f\u306e\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u3060\u308c\u304b\u304c\u30d0\u30b0\u306e\u3042\u308b\u30b3\u30fc\u30c9\u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u30de\u30b9\u30bf\u30fc\u30b3\u30d4\u30fc\u3078\u3068\u300c\u30d7\u30c3\u30b7\u30e5\u300d\u3057\u3066\u3057\u307e\u3063\u305f\u3053\u3068\u3067\u3001\u30de\u30b9\u30bf\u30fc\u30b3\u30d4\u30fc\u304c\u53f0\u7121\u3057\u306b\u306a\u308a\u304b\u3051\u305f\u3053\u3068\u3082\u3042\u3063\u305f\u3082\u306e\u3067\u3059\u3002<\/br><\/p>\n

    PureCloud\u958b\u767a\u30d7\u30ed\u30bb\u30b9\u306e\u975e\u5e38\u306b\u521d\u671f\u306e\u6bb5\u968e\u306b\u304a\u3044\u3066\u306f\u3001\u73fe\u5728\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306a\u81ea\u52d5\u30c6\u30b9\u30c8\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u73fe\u5728\u3067\u306f\u3001\u9031\u5358\u4f4d\u3067\u5b9f\u884c\u3059\u308b\u672c\u756a\u74b0\u5883\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u65b0\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b\u306b\u3042\u305f\u3063\u3066\u306f\u3001\u4f55\u5343\u306b\u3082\u308f\u305f\u308b\u30c6\u30b9\u30c8\u3092\u5b9f\u884c\u3059\u308b\u306e\u306b\u4e381\u6642\u9593\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u300c\u53e4\u304d\u826f\u304d\u6642\u4ee3\u300d\u3068\u3082\u3044\u3048\u308b\u5f53\u6642\u306f\u3001\u30de\u30b9\u30bf\u30fc\u30b3\u30fc\u30c9\u30d9\u30fc\u30b9\u3078\u306e\u5909\u66f4\u306e\u30de\u30fc\u30b8\u304c3\u79d2\u3067\u6e08\u3093\u3067\u3044\u307e\u3057\u305f\u3002\u8ab0\u304b\u304c\u30de\u30b9\u30bf\u30fc\u4e0a\u306e\u5c65\u6b74\u3092\u3081\u3061\u3083\u3081\u3061\u3083\u306b\u3059\u308b\u3088\u3046\u306a\u30d7\u30c3\u30b7\u30e5\u3092\u884c\u306a\u3063\u305f\u3053\u3068\u304c\u3042\u308a\u307e\u3057\u305f\u304c\u3001\u7279\u306b\u79c1\u306e\u8a18\u61b6\u306b\u6b8b\u3063\u305f\u306e\u304c\u3001\u305d\u306e\u5bfe\u51e6\u65b9\u6cd5\u3067\u3057\u305f\u3002<\/p>\n

     
    \n\u30bb\u30ad\u30e5\u30a2\u3088\u308a\u81ea\u7531\u304c\u3082\u305f\u3089\u3059\u9032\u5316\u3092<\/strong><\/p>\n

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