{"id":175592,"date":"2019-10-11T02:24:06","date_gmt":"2019-10-11T09:24:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=175592"},"modified":"2019-12-16T23:12:52","modified_gmt":"2019-12-17T07:12:52","slug":"in-data-we-trust-defining-metrics-and-kpis","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/in-data-we-trust-defining-metrics-and-kpis","title":{"rendered":"\u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u305f\u3081\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3068KPI\u306e\u5b9a\u7fa9\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<p>\u300c\u6211\u3005\u306f\u30c7\u30fc\u30bf\u3092\u4fe1\u3058\u308b\uff08\u201dIn Data We 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href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">\u3053\u3061\u3089<\/a>\uff1a<\/p>\n<p>\u25cf\u3000PureCloud\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30c7\u30e2\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/purecloud\/see-for-yourself-how-genesys-purecloud-makes-amazing-easy\">\u3053\u3061\u3089<\/a>\uff1a<\/p>\n<p>\u25cf\u3000\u304a\u5f79\u7acb\u3061\u7121\u6599\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\">\u3053\u3061\u3089<\/a>\uff1a<\/p>\n<p>&nbsp;<\/p>\n<p>\u672c\u30b7\u30ea\u30fc\u30ba\u3067\u3053\u308c\u307e\u3067\u306b\u516c\u958b\u3057\u305f\u30d6\u30ed\u30b0\u8a18\u4e8b\u306f\u4ee5\u4e0b\u3088\u308a\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.genesys.com\/blog\/post\/in-data-we-trust-ai-conversational-ai-and-bots\" target=\"_blank\" rel=\"noopener noreferrer\">\u6211\u3005\u306f\u30c7\u30fc\u30bf\u3092\u4fe1\u3058\u308b\uff08\u201dIn Data We Trust\u201d\uff09: AI\u3001\u4f1a\u8a71\u578bAI\u30fb\u30dc\u30c3\u30c8\u3000In Data We Trust: AI, Conversational AI and Bots<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/blog\/post\/in-data-we-trust-insights-from-the-genesys-data-collection-initiative\" target=\"_blank\" rel=\"noopener noreferrer\">\u6211\u3005\u306f\u30c7\u30fc\u30bf\u3092\u4fe1\u3058\u308b\uff08\u201dIn Data We Trust\u201d\uff09: Genesys\u30c7\u30fc\u30bf\u53ce\u96c6\u6d3b\u52d5\u306b\u3088\u308a\u5f97\u3089\u308c\u305f\u8003\u5bdf\uff08\u30d1\u30fc\u30c81\uff09In Data We Trust: Insights from the Genesys Data Collection Initiative, Part 1<\/a><\/li>\n<li><a href=\"http:\/\/\u6211\u3005\u306f\u30c7\u30fc\u30bf\u3092\u4fe1\u3058\u308b\uff08\u201dIn Data We Trust\u201d\uff09: \u30d3\u30b8\u30cd\u30b9\u30dc\u30c3\u30c8\u306e\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b6\u30a4\u30f3\u3001\u8a55\u4fa1\" target=\"_blank\" rel=\"noopener noreferrer\">\u6211\u3005\u306f\u30c7\u30fc\u30bf\u3092\u4fe1\u3058\u308b\uff08\u201dIn Data We Trust\u201d\uff09: \u30d3\u30b8\u30cd\u30b9\u30dc\u30c3\u30c8\u306e\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30b6\u30a4\u30f3\u3001\u8a55\u4fa1\u3000In Data We Trust: Simulate, Design and Measure Business Bots<\/a><\/li>\n<\/ul>\n<p>\u5f53\u30d6\u30ed\u30b0\u306f\u3001Aravind Ganapathiraju\u306b\u3088\u3063\u3066\u5171\u8457\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text] \u300c\u6211\u3005\u306f\u30c7\u30fc\u30bf\u3092\u4fe1\u3058\u308b\uff08\u201dIn Data We T [&hellip;]<\/p>\n","protected":false},"author":670,"featured_media":175597,"template":"","tax_priority":[],"tax_blogtype":[],"tax_blogcategory":[13104],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-175592","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogcategory-business-optimization-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/175592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/670"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/175592\/revisions"}],"predecessor-version":[{"id":207043,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/175592\/revisions\/207043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/175597"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=175592"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=175592"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=175592"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=175592"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=175592"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=175592"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=175592"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=175592"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=175592"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=175592"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=175592"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=175592"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=175592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}