{"id":174367,"date":"2019-10-03T23:52:04","date_gmt":"2019-10-04T06:52:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=174367"},"modified":"2025-06-10T12:06:10","modified_gmt":"2025-06-10T19:06:10","slug":"5-ways-to-use-crm-systems-to-improve-customer-service","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/5-ways-to-use-crm-systems-to-improve-customer-service","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082CRM\u3092\u6d3b\u7528\uff015\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u624b\u6cd5\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"

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2.\u30e1\u30fc\u30eb\u9001\u4fe1\u3082\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3082
\nCRM\u3067\u6975\u9650\u307e\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3066\u9867\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1<\/strong><\/p>\n

\u30e1\u30fc\u30eb\u306e\u4ef6\u540d\u306b\u9867\u5ba2\u306e\u540d\u524d\u3092\u5165\u308c\u308b\u3053\u3068\u306a\u3069\u306b\u3088\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u884c\u3046\u3053\u3068\u306f\u7c21\u5358\u306b\u5b9f\u884c\u3067\u304d\u3001\u304b\u3064\u5927\u304d\u306a\u9055\u3044\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002Campaign Monitor\u306b\u3088\u308b\u3068\u3001\u30c7\u30a3\u30b9\u30ab\u30a6\u30f3\u30c8\u30aa\u30d5\u30a1\u30fc\u304c\u542b\u307e\u308c\u305f\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u306f72%\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4ef6\u540d\u3092\u542b\u3080\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u306f62%\u3068\u3044\u3046\u7d50\u679c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

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\u305f\u3068\u3048\u3070\u300c\u30c1\u30e3\u30fc\u30eb\u30ba\u300d\u3068\u300c\u30aa\u30b8\u30fc\u300d\u3068\u3044\u3046\u4eba\u7269\u305f\u3061\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u5f7c\u3089\u306f\u3068\u3082\u306b\u3001\u304a\u57ce\u306b\u4f4f\u3093\u3067\u304a\u308a\u30011948\u5e74\u30a4\u30ae\u30ea\u30b9\u751f\u307e\u308c\u3067\u3001\u8907\u6570\u56de\u306e\u7d50\u5a5a\u3092\u7d4c\u9a13\u3057\u3066\u304a\u308a\u3001\u6210\u4eba\u3057\u305f\u8907\u6570\u306e\u5b50\u3069\u3082\u304c\u3044\u307e\u3059\u3002\u30d7\u30ed\u30d5\u30a1\u30a4\u30ea\u30f3\u30b0\u3092\u7528\u3044\u305f\u5834\u5408\u3001\u5f7c\u3089\u4e8c\u4eba\u306f\u3068\u3066\u3082\u4f3c\u3066\u3044\u308b\u4eba\u7269\u3067\u3042\u308b\u3068\u5224\u65ad\u3055\u308c\u3001\u985e\u4f3c\u306e\u30aa\u30d5\u30a1\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u304c\u884c\u308f\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u306e\u3053\u308c\u307e\u3067\u306e\u5c65\u6b74\u304a\u3088\u3073\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u304a\u3051\u308b\u5468\u8fba\u60c5\u5831\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u3067\u300c\u30cf\u30a4\u30d1\u30fc\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u300d\u304c\u65bd\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u3067\u3042\u308c\u3070\u3001\u5f7c\u3089\u306e\u9055\u3044\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3059\u306a\u308f\u3061\u3001\u7247\u65b9\u306e\u9867\u5ba2\u306f\u30a6\u30a7\u30fc\u30eb\u30ba\u516c\u3068\u3057\u3066\u306e\u300c\u30c1\u30e3\u30fc\u30eb\u30ba\u738b\u5b50\u300d\u3067\u3042\u308a\u3001\u3082\u3046\u4e00\u65b9\u306f\u300c\u6697\u9ed2\u306e\u738b\u5b50\u300d\u3092\u81ea\u79f0\u3059\u308b\u300c\u30aa\u30b8\u30fc\u30fb\u30aa\u30ba\u30dc\u30fc\u30f3\u300d\u3067\u3042\u308b\u3068\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n

3.\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u8cab\u6027\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001
\n\u9867\u5ba2\u3082\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u30b9\u30c8\u30ec\u30b9\u30ec\u30b9\u306b<\/strong><\/p>\n

CRM\u30b7\u30b9\u30c6\u30e0\u3092\u6539\u5584\u306b\u5f79\u7acb\u3066\u4e00\u8cab\u6027\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306e\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u5074\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30f3\u30cd\u30eb\u3084\u30c7\u30d0\u30a4\u30b9\u4e0a\u3067\u306e\u3084\u308a\u3068\u308a\u306b\u4e00\u8cab\u6027\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u904e\u53bb\u306e\u3084\u308a\u3068\u308a\u304c\u5225\u306e\u90e8\u7f72\u3068\u306e\u96fb\u8a71\u3067\u3042\u308d\u3046\u3068\u3001\u73fe\u5728\u306e\u3084\u308a\u3068\u308a\u304c\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u5225\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u3042\u308d\u3046\u3068\u3001\u305d\u308c\u304c\u554f\u984c\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u3068\u3057\u3066\u306f\u4f01\u696d\u5168\u4f53\u3092\u4e00\u3064\u306e\u5b58\u5728\u3068\u307f\u306a\u3057\u3066\u3044\u308b\u306e\u3067\u3042\u3063\u3066\u3001\u500b\u5225\u306e\u90e8\u7f72\u3068\u3044\u3046\u89b3\u70b9\u304b\u3089\u3084\u308a\u3068\u308a\u3092\u884c\u306a\u3063\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4f7f\u7528\u3059\u308b\u60c5\u5831\u30b3\u30f3\u30c6\u30f3\u30c4\u3068\u540c\u3058\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3001\u9867\u5ba2\u304c\u4f7f\u7528\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u5404\u7a2e\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u3084\u308a\u3068\u308a\u306e\u5185\u5bb9\u306b\u4e00\u8cab\u6027\u304c\u751f\u307e\u308c\u307e\u3059\u3002\u9867\u5ba2\u304c\u6700\u521d\u306b\u53c2\u7167\u3059\u308b\u60c5\u5831\u6e90\u3068\u3057\u3066\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5145\u5b9f\u3057\u305f\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u306b\u52a0\u3048\u3001\u5185\u5bb9\u306b\u4e00\u8cab\u6027\u3092\u6301\u305f\u305b\u308b\u3053\u3068\u3067\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3084\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3092\u884c\u3046\u305f\u3081\u306e\u7c21\u5358\u304b\u3064\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3068\u3057\u3066\u306f\u3001\u5404\u7a2e\u30d7\u30ed\u30bb\u30b9\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u5316\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u305f\u3068\u3048\u3070\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u3067\u9867\u5ba2\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5165\u529b\u3092\u884c\u306a\u3063\u305f\u5834\u5408\u306b\u3001CRM\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u611f\u8b1d\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3059\u308b\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u30e1\u30fc\u30eb\u306e\u5185\u5bb9\u3068\u3057\u3066\u306f\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8ab0\u304b\u304c\u306a\u308b\u3079\u304f\u65e9\u304f\u8fd4\u4fe1\u3092\u884c\u3046\u65e8\u306e\u8a18\u8f09\u3092\u884c\u3044\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u30b7\u30b9\u30c6\u30e0\u4e0a\u304b\u3089\u81ea\u52d5\u3067\u3001\u3053\u306e\u9867\u5ba2\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u3092\u53d6\u308b\u3088\u3046\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u9001\u4fe1\u3055\u308c\u308b\u3068\u3044\u3046\u6d41\u308c\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u304c\u9694\u96e2\u3055\u308c\u305f\u7d50\u679c\u4e00\u8cab\u6027\u306e\u306a\u3044\u5bfe\u5fdc\u3068\u306a\u3063\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u3053\u3068\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u52a0\u3048\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u9023\u7d61\u3059\u3079\u3066\u306b\u5bfe\u3057\u3066\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

4.CRM\u3067\u9867\u5ba2\u7406\u89e3\u3092\u6df1\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u95a2\u4fc2\u6027\u3092\u5f37\u5316<\/strong><\/p>\n

\u4f01\u696d\u306f\u4e00\u3064\u3072\u3068\u3064\u306e\u3084\u308a\u3068\u308a\u3092\u6700\u9069\u5316\u3057\u3001\u300c\u9867\u5ba2\u306e\u5c65\u6b74\u3084\u597d\u307f\u306b\u5fdc\u3058\u3066\u3046\u307e\u304f\u3084\u308a\u3068\u308a\u3092\u884c\u3046\u305f\u3081\u306e\u30d9\u30b9\u30c8\u306a\u65b9\u6cd5\u306f\u4f55\u304b\u300d\u3001\u300c\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u5fc5\u8981\u306a\u7d50\u679c\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u6700\u3082\u6709\u7528\u306a\u30ea\u30bd\u30fc\u30b9\uff08\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u305f\u306f\u30dc\u30c3\u30c8\uff09\u3068\u3057\u3066\u73fe\u5728\u4f7f\u7528\u3067\u304d\u308b\u306e\u306f\u4f55\u304b\u300d\u3068\u3044\u3063\u305f\u554f\u984c\u306b\u9069\u5207\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3053\u3068\u3092\u8d85\u3048\u305f\u5148\u306b\u3042\u308b\u767a\u898b\u306b\u3088\u3063\u3066\u3001\u6700\u3082\u591a\u304f\u306e\u5229\u76ca\u3092\u5f97\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u3068\u306e\u4eca\u5f8c\u306e\u95a2\u4fc2\u6027\u306b\u304a\u3044\u3066\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u9032\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u306e\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3084\u308a\u3068\u308a\u304c\u884c\u308f\u308c\u308b\u3042\u3089\u3086\u308b\u5834\u9762\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

CRM\u30b7\u30b9\u30c6\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u6d3b\u7528\u3057\u3066\u3044\u304f\u4e2d\u3067\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u3064\u3044\u3066\u53ef\u80fd\u306a\u9650\u308a\u628a\u63e1\u3057\u3066\u304a\u304f\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u95b2\u89a7\u30d1\u30bf\u30fc\u30f3\u3092\u5143\u306b\u9867\u5ba2\u304c\u95a2\u5fc3\u306e\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u88fd\u54c1\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u9867\u5ba2\u304c\u3042\u308b\u88fd\u54c1\u306b\u95a2\u3059\u308b\u30d5\u30a1\u30a4\u30eb\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u305f\u3053\u3068\u304c\u5206\u304b\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u30a6\u30a7\u30d6\u30da\u30fc\u30b8\u3092\u6b21\u56de\u8a2a\u308c\u305f\u969b\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30aa\u30d5\u30a1\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u9867\u5ba2\u306b\u3068\u3063\u3066\u306e\u4f7f\u3044\u3084\u3059\u3055\u304c\u5411\u4e0a\u3057\u3001\u53ce\u76ca\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

5. \u3053\u308c\u307e\u3067\u306e\u4f01\u696d\u3068\u9867\u5ba2\u306e\u63a5\u70b9\u3092\u628a\u63e1\u3057\u3001\u3084\u308a\u3068\u308a\u306e\u8cea\u3092\u9ad8\u3081\u308b<\/strong><\/p>\n

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\u9867\u5ba2\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f7f\u7528\u3059\u308b\u969b\u306b\u3001\u305d\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u4f7f\u7528\u72b6\u6cc1\u3001\u304a\u3088\u3073\u305d\u308c\u304c\u3069\u306e\u7a0b\u5ea6\u5f79\u7acb\u3063\u305f\u306e\u304b\u3068\u3044\u3046\u3053\u3068\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u304cCRM\u30b7\u30b9\u30c6\u30e0\u306b\u4fdd\u5b58\u3055\u308c\u3001\u3053\u306e\u60c5\u5831\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5143\u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002AI\u99c6\u52d5\u578b\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30b7\u30b9\u30c6\u30e0\u304cCRM\u30b7\u30b9\u30c6\u30e0\u306b\u7d71\u5408\u3055\u308c\u305f\u5834\u5408\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u304c\u3068\u3063\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

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\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u884c<\/strong><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5a01\u529b\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u3001\u793e\u5185\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306b\u304a\u3044\u3066\u660e\u78ba\u306a\u30a2\u30c9\u30d0\u30f3\u30c6\u30fc\u30b8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u306b\u304a\u3051\u308b\u898b\u8fbc\u307f\u9867\u5ba2\u304a\u3088\u3073\u65e2\u5b58\u306e\u9867\u5ba2\u306e\u884c\u52d5\u3001\u5f7c\u3089\u304c\u4f7f\u7528\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3001\u304a\u3088\u3073\u5404\u7a2e\u30c1\u30e3\u30cd\u30eb\u3092\u3069\u306e\u3088\u3046\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u597d\u307f\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

CRM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u307e\u3055\u306b\u3074\u3063\u305f\u308a\u306e\u7d44\u307f\u5408\u308f\u305b\u3068\u3044\u3048\u307e\u3059\u3002\u3044\u307e\u3059\u3050\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5909\u9769\u65b9\u6cd5\u306b\u3064\u3044\u3066\u5b66\u3093\u3067\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n

\u30fb\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/a>\uff1a<\/p>\n

\u30fb\u305d\u306e\u4ed6\u3001\u5f79\u7acb\u3064\u7121\u6599\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306f\u3053\u3061\u3089<\/a>\uff1a<\/p>\n

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