{"id":169643,"date":"2019-09-12T19:52:32","date_gmt":"2019-09-13T02:52:32","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=169643"},"modified":"2019-11-14T22:53:02","modified_gmt":"2019-11-15T06:53:02","slug":"imagine-if-a-start-up-could-get-enterprise-grade-customer-experience-technology-on-day-one","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/imagine-if-a-start-up-could-get-enterprise-grade-customer-experience-technology-on-day-one","title":{"rendered":"\u3010\u4e8b\u4f8b\u3011\u3082\u3057\u3001\u5927\u4f01\u696d\u5411\u3051\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u304c\u521d\u65e5\u304b\u3089\u5229\u7528\u3067\u304d\u305f\u3068\u3057\u305f\u3089\uff1f"},"content":{"rendered":"

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Activus\u306e\u5171\u540c\u8a2d\u7acb\u8005\u517cCEO\u3067\u3042\u308bFelix Serrano\u6c0f\u306f\u3001\u5f93\u6765\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff08BPO\uff09\u3067\u306f\u306a\u304f\u3001\u5168\u7c73\u4e2d\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u3068\u3044\u3046\u3001\u3053\u308c\u307e\u3067\u3068\u306f\u7570\u306a\u308b\u30e2\u30c7\u30eb\u306e\u4e8b\u696d\u69cb\u7bc9\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u3053\u3053\u3067\u306e\u76ee\u6a19\u306f\u3001\u30d2\u30c8\u3092\u901a\u3058\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u5f37\u304f\u30d5\u30a9\u30fc\u30ab\u30b9\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u304a\u3051\u308b\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u4fc3\u9032\u3057\u3001\u305d\u3057\u3066\u4ed6\u793e\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u9867\u5ba2\u7406\u89e3\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u3088\u308a\u6df1\u3044\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306a\u4f1a\u793e\u3092\u4f5c\u3063\u3066\u3044\u304f\u3053\u3068\u3067\u3057\u305f\u3002\u5358\u306a\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u306f\u306a\u304f\u3001\u4eba\u751f\u7d4c\u9a13\u306e\u8c4a\u5bcc\u306a\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3068\u3057\u3066\u306e\u300c\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u300d\u3092\u5f93\u696d\u54e1\u3068\u3057\u3066\u96c7\u3044\u3001\u696d\u754c\u3067\u306f\u5e73\u5747\u7684\u306a\u5831\u916c\u4f53\u7cfb\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001Activus\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u304c\u81ea\u5b85\u3068\u3044\u3046\u5feb\u9069\u306a\u74b0\u5883\u304b\u3089\u5b89\u5fc3\u3057\u3066\u4ed5\u4e8b\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

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Serrano\u6c0f\u306f\u3001Genesys\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6280\u8853\u304c\u4e88\u7b97\u30aa\u30fc\u30d0\u30fc\u3060\u3063\u305f\u305f\u3081\u3001\u5225\u306e\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3093\u306a\u6642\u3001Genesys\u7d4c\u55b6\u9663\u30e1\u30f3\u30d0\u30fc\u305f\u3061\u3068\u5076\u7136\u884c\u306a\u3063\u305f\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u3001PureCloud\u00ae \u30a2\u30d7\u30ea\u306e\u5b58\u5728\u3092\u77e5\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u3001PureCloud\u30a2\u30d7\u30ea\u306fSerrano\u6c0f\u306e\u6c42\u3081\u308b\u6700\u4f4e\u5fc5\u8981\u6761\u4ef6\uff08\u30aa\u30e0\u30cb\u30c1\u30e3\u30f3\u30cd\u30eb\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3001\u30b9\u30ad\u30eb\u306b\u5fdc\u3058\u305f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ec\u30dd\u30fc\u30c8\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u3092\u3059\u3079\u3066\u6e80\u305f\u3057\u3066\u304a\u308a\u3001\u3055\u3089\u306b\u3001\u9b45\u529b\u7684\u306aAppFoundry\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9<\/a>\u304a\u3088\u3073CustomerView\u306e\u30d3\u30c3\u30af\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u6a5f\u80fd\u3092\u8003\u616e\u3059\u308b\u3053\u3068\u3067\u3001\u63a1\u7528\u304c\u6c7a\u307e\u308a\u307e\u3057\u305f\u3002<\/p>\n

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Activus\u3067\u306f\u3001\u3044\u305f\u308b\u5834\u9762\u3067\u300c\u4eba\u300d\u3092\u975e\u5e38\u306b\u5927\u5207\u306b\u3057\u3066\u3044\u307e\u3059\u3002Activus\u306f\u7537\u6027\u512a\u4f4d\u3068\u3044\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u696d\u754c\u306e\u98a8\u6f6e\u306b\u5bfe\u3057\u3066\u65ad\u56fa\u3068\u3057\u3066\u9006\u3089\u3044\u3001\u3055\u307e\u3056\u307e\u306a\u4eba\u7a2e\u306e\u793e\u54e1\u3092\u8d77\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u63a1\u7528\u30d7\u30ed\u30bb\u30b9\u306b\u3042\u305f\u3063\u3066\u306f\u5168\u304f\u30c8\u30e9\u30d6\u30eb\u304c\u751f\u3058\u3066\u3044\u307e\u305b\u3093\u3002\u305d\u3057\u3066\u307e\u3082\u306a\u304f\u3001\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u306e\u6570\u306f150\u306b\u9054\u3057\u307e\u3059\u3002\u5927\u534a\u306e\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u304c40\u4ee3\u3067\u3042\u308a\u3001\u5f93\u6765\u65b9\u5f0f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30ad\u30e3\u30ea\u30a2\u306f\u8003\u3048\u305f\u3053\u3068\u304c\u306a\u3044\u3068\u3044\u3046\u4eba\u3005\u304c\u307b\u3068\u3093\u3069\u3067\u3059\u3002\u793e\u54e1\u304c\u81ea\u7531\u306b\u50cd\u3051\u308b\u3088\u3046\u306a\u74b0\u5883\u306b\u52a0\u3048\u3001\u5f53\u793e\u3067\u306f\u6bce\u6708\u3001\u5229\u76ca\u306e10%\u3092\u5404\u7a2e\u30c1\u30e3\u30ea\u30c6\u30a3\u30fc\u3084\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u9084\u5143\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

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Activus\u306f\u3001\u793e\u5185\u5916\u306e\u4eba\u7684\u8981\u7d20\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u3088\u308a\u9ad8\u3044\u6b21\u5143\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30de\u30cd\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

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