{"id":150747,"date":"2019-06-05T00:28:34","date_gmt":"2019-06-05T07:28:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=150747"},"modified":"2020-02-04T01:00:57","modified_gmt":"2020-02-04T09:00:57","slug":"cx-migration-secret-3-not-all-cloud-contact-centers-provide-omnichannel","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/cx-migration-secret-3-not-all-cloud-contact-centers-provide-omnichannel","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u79fb\u884c\u306b\u304a\u3051\u308b\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]<br 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Data\u306e2019\u5e74Global CX Benchmarking Report\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u306e58.5%\u3067\u3001\u30c1\u30e3\u30cd\u30eb\u7ba1\u7406\u306f\u7e26\u5272\u308a\u69cb\u9020\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u300144.3%\u304c\u300c\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30b7\u30f3\u30b0\u30eb\u30d3\u30e5\u30fc\u3067\u4fef\u77b0\u3059\u308b\u6a5f\u80fd\u304c\u7121\u3044\u3068\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u63a1\u7528\u306f\u96e3\u3057\u3059\u304e\u308b\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5411\u3051\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/p>\n<p>\u305d\u3053\u3067\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u306e\u5c0e\u5165\u3092\u76ee\u7684\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3084\u79fb\u884c\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u6b21\u306e4\u3064\u306e\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3069\u3046\u304b\u3092\u898b\u6975\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>\u5358\u4e00\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30a8\u30f3\u30b8\u30f3\u3067\u3059\u3079\u3066\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5b9f\u884c\uff1a\u30cd\u30a4\u30c6\u30a3\u30d6\u304b\u3064\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30a8\u30f3\u30b8\u30f31\u3064\u3067\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30e2\u30fc\u30c9\u3001\u30e1\u30c7\u30a3\u30a2\u3092\u51e6\u7406\u3057\u3001\u4f1a\u8a71\u3068\u5171\u306b\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306e\u5c65\u6b74\u3092\u79fb\u52d5\u3067\u304d\u308b\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<ol 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Cost of 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Knoop\u3001Vodafone Germany\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u30c6\u30ec\u30bb\u30fc\u30eb\u30b9\u90e8\u9580\u8cac\u4efb\u8005<\/p>\n<p>&nbsp;<\/p>\n<p><u>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/u>\u306b\u6700\u9069\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u89e3\u8aac\u3059\u308beBook\u3092\u4e0b\u8a18\u30ea\u30f3\u30af\u5148\u306b\u3066\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u30fbAI\u3084\u30af\u30e9\u30a6\u30c9\u3092\u30c6\u30fc\u30de\u3068\u3057\u305f\u8cc7\u6599\u3092\u591a\u6570<a 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