{"id":150738,"date":"2019-06-04T22:46:01","date_gmt":"2019-06-05T05:46:01","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=150738"},"modified":"2020-02-04T01:42:11","modified_gmt":"2020-02-04T09:42:11","slug":"it%e9%83%a8%e9%96%80%e3%81%ae%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e5%8f%97%e3%81%91%e3%81%9a%e3%81%ab%e3%80%8160%e6%97%a5%e3%81%a7%e6%96%b0%e3%81%97%e3%81%84%e3%82%b3%e3%83%b3%e3%82%bf","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/it%e9%83%a8%e9%96%80%e3%81%ae%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e5%8f%97%e3%81%91%e3%81%9a%e3%81%ab%e3%80%8160%e6%97%a5%e3%81%a7%e6%96%b0%e3%81%97%e3%81%84%e3%82%b3%e3%83%b3%e3%82%bf","title":{"rendered":"\u3010\u4e8b\u4f8b\u3011IT\u90e8\u9580\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u305a\u306b\u300160\u65e5\u3067\u65b0\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u30fb\u57fa\u76e4\u3092\u69cb\u7bc9"},"content":{"rendered":"

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 <\/p>\n

\u8fc5\u901f\u306a\u5c0e\u5165\u4f5c\u696d<\/strong><\/p>\n

\u304b\u3064\u3066Quicken, Inc.\u304cIntuit, Inc.\u306e1\u90e8\u9580\u3060\u3063\u305f\u9803\u3001\u540c\u793e\u306e\u500b\u4eba\u5411\u3051\u8ca1\u52d9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u90e8\u9580\u3067\u306f\u3001\u6570\u5341\u4eba\u306eIT\u90e8\u9580\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u62c5\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u3068\u3053\u308d\u304c\u30012016\u5e74\u306e\u306f\u3058\u3081\u306b2\u3064\u306e\u4f01\u696d\u304c\u5206\u304b\u308c\u305f\u7d50\u679c\u3001\u3042\u3089\u3086\u308b\u72b6\u6cc1\u304c\u5909\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n

 <\/p>\n

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 <\/p>\n

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 <\/p>\n

\u540c\u793e\u304cPureCloud\u00ae\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6700\u3082\u9ad8\u304f\u8a55\u4fa1\u3057\u305f\u306e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7ba1\u7406\u304c\u975e\u5e38\u306b\u7c21\u5358\u3060\u3068\u3044\u3046\u70b9\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001IT\u306e\u5c02\u9580\u5bb6\u304c\u3044\u306a\u304f\u3066\u3082\u3001IVR\u306b\u65b0\u3057\u3044\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8ffd\u52a0\u3067\u304d\u307e\u3059\u3002<\/p>\n

 <\/p>\n

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Quicken\u3067\u306f\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u5f8c\u307e\u3082\u306a\u304f\u3001PureCloud\u00ae\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u753b\u9762\u5171\u6709\u6a5f\u80fd\u306b\u3088\u3063\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u59cb\u3081\u307e\u3057\u305f\u3002\u97f3\u58f0\u307e\u305f\u306f\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u7d20\u65e9\u304f\u628a\u63e1\u3059\u308b\u4e0a\u3067\u753b\u9762\u5171\u6709\u304c\u975e\u5e38\u306b\u5f79\u7acb\u3061\u3001\u89e3\u6c7a\u65b9\u6cd5\u3092\u9069\u5207\u306b\u8aac\u660e\u3059\u308b\u624b\u6bb5\u306b\u3082\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u306f\u3001\u904e\u53bb1\u5e74\u306731\u5206\u304b\u308923\u5206\u306b\u77ed\u7e2e\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

 <\/p>\n

PureCloud\u00ae\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4ed6\u306b\u3082\u5927\u304d\u306a\u6210\u679c\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002Quicken\u30c1\u30fc\u30e0\u306f\u308f\u305a\u304b3\u30ab\u6708\u3067412%\u306eROI\u3092\u5b9f\u73fe\u3057\u30013\u30ab\u6708\u3067\u6295\u8cc7\u3092\u56de\u53ce\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001Intuit\u306b\u652f\u6255\u3046\u6708\u6b21\u6599\u91d16\u4e075\u5343\u30c9\u30eb\uff08\u65e5\u672c\u5186\uff1a\u7d04712\u4e07\u5186\uff09\u3068\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3068IVR\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u4fdd\u5b88\u3092\u62c5\u5f53\u3059\u308b\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u305f\u306e\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u307e\u305f\u3001PureCloud\u00ae\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6700\u5927\u306e\u5a01\u529b\u3092\u767a\u63ee\u3057\u305f\u306e\u306f\u3001\u7a0e\u52d9\u7533\u544a\u671f\u9593\u3067\u3057\u305f\u3002\u3053\u306e\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u3001\u696d\u52d9\u306e\u5b63\u7bc0\u7684\u5909\u52d5\u3092\u4e57\u308a\u5207\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u306e\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u3092\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5b9f\u73fe<\/strong><\/p>\n

PureCloud\u00ae\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4fca\u654f\u6027\u3068\u5373\u5fdc\u529b\u3092\u5099\u3048\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u64cd\u4f5c\u3068\u5c0e\u5165\u304c\u7c21\u5358\u3067\u3042\u308b\u3053\u3068\u3082\u7279\u5fb4\u3067\u3059\u3002\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30d5\u30a7\u30fc\u30b9\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306b\u3088\u308a\u3001\u6700\u5c0f\u9650\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3067\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u512a\u308c\u305f\u67d4\u8edf\u6027\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001\u5909\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u62e1\u5f35\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u3055\u3089\u306b\u3001\u4eba\u5de5\u77e5\u80fd (AI) \u304c\u63d0\u4f9b\u3059\u308b\u77e5\u898b\u306f\u3001\u4eba\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u7ba1\u7406\u306e\u52b9\u7387\u5316\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001\u30df\u30c3\u30c9\u30de\u30fc\u30b1\u30c3\u30c8\u306e\u4f01\u696d\u30cb\u30fc\u30ba\u306b\u7406\u60f3\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304cPureCloud\u00ae\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/p>\n

 <\/p>\n

Quicken\u306b\u3088\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u79fb\u884c\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u304c\u7c21\u5358\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3059\u6210\u529f\u4e8b\u4f8b\u3067\u3059\u3002\u4e0b\u8a18\u306ePureCloud\u00ae\u306e\u7c21\u6613\u30c7\u30e2\u3092\u305c\u3072\u3054\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

 <\/p>\n

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