{"id":150733,"date":"2019-06-04T22:30:24","date_gmt":"2019-06-05T05:30:24","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=150733"},"modified":"2020-02-11T19:32:29","modified_gmt":"2020-02-12T03:32:29","slug":"beyond-the-bot-ai-adoption-for-long-term-results","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/beyond-the-bot-ai-adoption-for-long-term-results","title":{"rendered":"\u201dCitizen Developer(\u5e02\u6c11\u958b\u767a\u8005)\u201d\u3068\u5171\u306b\u5b9f\u73fe\u3059\u308b\u771f\u306e\u4fa1\u5024\u5275\u9020\u3068\u306f\uff1f\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u5148\u65e5\u3001\u521d\u3081\u3066\u7956\u7236\u6bcd\u3068\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u3092\u8a66\u3057\u3066\u307f\u307e\u3057\u305f\u3002\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u3092\u958b\u59cb\u3059\u308b\u524d\u306b\u3001\u7956\u7236\u6bcd\u306f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30c7\u30d0\u30a4\u30b9\u306b\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3057\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u30022\u4eba\u306f\u4f55\u3067\u3082\u4e0a\u624b\u306b\u3053\u306a\u3059\u4eba\u305f\u3061\u306a\u306e\u3067\u3059\u304c\u3001\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u306f\u305d\u3046\u306f\u3044\u304b\u306a\u304b\u3063\u305f\u306e\u3067\u3059\u30023\u56de\u3082\u96fb\u8a71\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u3066\u3001\u3084\u3063\u3068\u30d3\u30c7\u30aa\u30c1\u30e3\u30c3\u30c8\u304c\u4f7f\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002
\n30\u5206\u306e\u60aa\u6226\u82e6\u95d8\u306e\u672b\u3001\u79c1\u306f\u7956\u6bcd\u304c\u4f7f\u7528\u3057\u3066\u3044\u308b\u30d1\u30b9\u30ef\u30fc\u30c9\u3068\u30e6\u30fc\u30b6\u30fc\u540d\u306e\u7d44\u307f\u5408\u308f\u305b\u30925\u3064\u77e5\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u304c\u3001\u7d50\u5c40\u809d\u5fc3\u306e\u4e92\u3044\u306e\u8fd1\u6cc1\u5831\u544a\u306f\u305b\u305a\u306b\u7d42\u308f\u3063\u3066\u3057\u307e\u3044\u307e\u3057\u305f\u3002<\/p>\n

 
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\n\u3053\u306e\u4e00\u4ef6\u306f\u3001\u7269\u4e8b\u306e\u672c\u8cea\u3092\u7a81\u3044\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u305d\u306e\u3082\u306e\u306f\u3001\u76ee\u6a19\u3067\u306f\u306a\u304f\u6210\u679c\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u4e00\u3064\u306b\u3057\u304b\u904e\u304e\u307e\u305b\u3093\u3002<\/p>\n

 
\n\u3053\u308c\u306f\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u3067\u3082\u3088\u304f\u3042\u308b\u3053\u3068\u3067\u3001\u7279\u306b\u6210\u679c\u306b\u58f2\u308a\u4e0a\u3052\u304c\u76f4\u7d50\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u624b\u6bb5\u304c\u76ee\u7684\u3068\u5316\u3057\u3066\u3057\u307e\u3046\u3068\u75db\u307f\u306f\u3055\u3089\u306b\u5897\u3057\u307e\u3059\u3002\u65b0\u305f\u306a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u8a2d\u5b9a\u306b\u6642\u9593\u3068\u624b\u9593\u304c\u304b\u304b\u308a\u904e\u304e\u308b\u3068\u3001\u305d\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u304b\u3089\u3067\u3059\u3002<\/p>\n

 <\/p>\n

Citizen Developer(\u5e02\u6c11\u958b\u767a\u8005)\u304cAI\u306e\u6210\u679c\u5275\u51fa\u3092\u52a0\u901f<\/strong><\/p>\n

 
\n\u591a\u304f\u306e\u4f01\u696d\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u5229\u7528\u3057\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5b9f\u73fe\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u3057\u3066\u3044\u307e\u3059\u3002\u793e\u5916\u30c1\u30fc\u30e0\u304c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u3059\u308b\u5834\u5408\u3001\u30d7\u30ed\u30bb\u30b9\u304c\u8907\u96d1\u306b\u306a\u308a\u3001\u5927\u304d\u306a\u4e88\u7b97\u304c\u5fc5\u8981\u306b\u306a\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3055\u3089\u306b\u5927\u304d\u306a\u4fa1\u5024\u3092\u751f\u3080\u30bf\u30b9\u30af\u306b\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u3092\u6295\u5165\u3067\u304d\u306a\u3044\u3068\u3044\u3046\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u6700\u5927\u306e\u554f\u984c\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5b8c\u6210\u3057\u3066\u3082\u3001\u30d3\u30b8\u30cd\u30b9\u30c1\u30fc\u30e0\u304c\u89e3\u6c7a\u3057\u305f\u3044\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3068\u306f\u9650\u3089\u306a\u3044\u3001\u3068\u3044\u3046\u70b9\u3067\u3059\u3002<\/p>\n

 
\n\u7686\u3055\u3093\u304c\u5b66\u6821\u3067\u53d6\u308a\u7d44\u3093\u3060\u30b0\u30eb\u30fc\u30d7\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u601d\u3044\u51fa\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u751f\u5f92\u306b\u306f\u3001\u305d\u308c\u305e\u308c\u306b\u3084\u308a\u305f\u3044\u3053\u3068\u304c\u3042\u308a\u3001\u305d\u308c\u4ee5\u5916\u306e\u4f5c\u696d\u306f\u62c5\u5f53\u3057\u305f\u304f\u306a\u304b\u3063\u305f\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u30d3\u30b8\u30cd\u30b9\u3082\u540c\u3058\u3067\u3059\u3002\u8ab0\u3082\u304c\u3001\u5f97\u610f\u5206\u91ce\u306e\u30b3\u30a2\u30b3\u30f3\u30d4\u30c6\u30f3\u30b7\u30fc\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u300c\u81ea\u5206\u306f\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u300d\u3068\u3044\u3046\u611f\u899a\u306f\u3001\u4ed5\u4e8b\u3078\u306e\u6e80\u8db3\u611f\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n

 
\n\u30ac\u30fc\u30c8\u30ca\u30fc\u304c\u5b9a\u7fa9\u3059\u308b\u300cCitizen Developer(\u5e02\u6c11\u958b\u767a\u8005)\u300d\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u306eIT\u30c1\u30e3\u30cd\u30eb\u4ee5\u5916\u3067\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3092\u6307\u3057\u307e\u3059\u3002\u5e02\u6c11\u958b\u767a\u8005\u306f\u3001\u4eba\u5de5\u77e5\u80fd (AI) \u3084\u6a5f\u68b0\u5b66\u7fd2\u306b\u5bfe\u3059\u308b\u7406\u89e3\u5ea6\u306f\u672c\u696d\u306e\u958b\u767a\u8005\u306b\u6bd4\u3079\u4f4e\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3092\u5b8c\u5168\u306b\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u5f7c\u3089\u306f\u3001\u30ed\u30fc\u30b3\u30fc\u30c9\u3084\u30ce\u30fc\u30b3\u30fc\u30c9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u958b\u767a\u30c1\u30fc\u30e0\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30d3\u30b8\u30cd\u30b9\u30c1\u30fc\u30e0\u3092\u5236\u7d04\u304b\u3089\u89e3\u653e\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u306b\u76ee\u899a\u307e\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u5275\u51fa\u306b\u307e\u3067\u8ca2\u732e\u3057\u3048\u308b\u306e\u3067\u3059\u3002<\/p>\n

 
\n\u3053\u306e\u5e02\u6c11\u958b\u767a\u8005\u3068\u958b\u767a\u8005\u304c\u5354\u529b\u3059\u308c\u3070\u3001\u7279\u5b9a\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3001\u3059\u3050\u306b\u5229\u7528\u3067\u304d\u3066\u554f\u984c\u70b9\u306e\u5c11\u306a\u3044\u6210\u679c\u7269\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306f\u305a\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u305d\u308c\u306b\u306f\u30c4\u30fc\u30eb\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n

 <\/p>\n

Citizen Developer(\u5e02\u6c11\u958b\u767a\u8005)\u306e\u6210\u679c\u7269\u306b\u5bfe\u3059\u308b\u4e0d\u6e80\u3092\u89e3\u6d88<\/strong><\/p>\n

 
\n\u30b8\u30a7\u30cd\u30b7\u30b9 Intelligent Automation and Designer\u306f\u3001\u5e02\u6c11\u958b\u767a\u8005\u3067\u3042\u308b\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306e\u30d3\u30b8\u30e5\u30a2\u30eb\u30fb\u30a8\u30c7\u30a3\u30c3\u30c8\u30c4\u30fc\u30eb\u3067\u3059\u3002\u5165\u529b\u306b\u57fa\u3065\u3044\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u610f\u56f3\u3092\u53cd\u6620\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u60c5\u5831\u3092\u76f4\u63a5\u5165\u529b\u3057\u306a\u3044\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u8981\u4ef6\u304c\u9014\u4e2d\u3067\u5931\u308f\u308c\u3066\u3057\u307e\u3044\u3001\u5b8c\u6210\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30e6\u30fc\u30b6\u30fc\u306f\u4e0d\u6e80\u3092\u611f\u3058\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

 
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u4e0d\u6e80\u89e3\u6d88\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u3092\u76ee\u7684\u306b\u3001\u3053\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002
\n\u305d\u306e\u30b5\u30dd\u30fc\u30c8\u306e1\u3064\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u4e0d\u6e80\u3092\u611f\u3058\u308b\u72b6\u6cc1\u3084\u7406\u7531\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002Web\u30b5\u30a4\u30c8\u306e\u64cd\u4f5c\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u3066\u3044\u308b\u306e\u306f\u660e\u3089\u304b\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u7121\u79e9\u5e8f\u306aWeb\u30b5\u30a4\u30c8\u3092\u64cd\u4f5c\u3059\u308b\u3068\u304d\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n

 
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6a5f\u68b0\u5b66\u7fd2\u306b\u3088\u308b\u4e88\u6e2c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30b9\u30c8\u30ec\u30b9\u3092\u611f\u3058\u308b\u30d1\u30bf\u30fc\u30f3\u3068\u305d\u306e\u539f\u56e0\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8b58\u5225\u3057\u307e\u3059\u3002\u3053\u306e\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u5e02\u6c11\u958b\u767a\u8005\u3068\u3044\u3046\u6280\u8853\u3068\u77e5\u898b\u3092\u6301\u3063\u305f\u8cb4\u91cd\u306a\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u306e\u4e0d\u6e80\u3092\u8efd\u6e1b\u3067\u304d\u3001\u540c\u6642\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5411\u4e0a\u306b\u6ce8\u529b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

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