{"id":141014,"date":"2019-04-11T23:32:53","date_gmt":"2019-04-12T06:32:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=141014"},"modified":"2020-02-11T18:46:23","modified_gmt":"2020-02-12T02:46:23","slug":"%e9%81%8e%e6%b8%a1%e6%9c%9f%e3%81%ab%e3%81%82%e3%82%8b%e4%b8%ad%e8%a6%8f%e6%a8%a1%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%ef%bc%9aidc%e3%83%aa%e3%82%b5","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/%e9%81%8e%e6%b8%a1%e6%9c%9f%e3%81%ab%e3%81%82%e3%82%8b%e4%b8%ad%e8%a6%8f%e6%a8%a1%e3%82%b3%e3%83%b3%e3%82%bf%e3%82%af%e3%83%88%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%ef%bc%9aidc%e3%83%aa%e3%82%b5","title":{"rendered":"2019\u5e74\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u306f\uff1f\uff1a\u30af\u30e9\u30a6\u30c9\u3001\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30afetc."},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n\n\n\n\n\n\n\n\n\n
2019\u5e74\u306e\u306f\u3058\u3081\u306b\u3001Genesys\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304a\u3088\u3073\u9867\u5ba2\u4f53\u9a13\u306b\u95a2\u9023\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u73fe\u72b6\u306b\u95a2\u3057\u3066\u3088\u308a\u826f\u304f\u628a\u63e1\u3059\u308b\u305f\u3081\u3001
\n\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u6a21\u306e\u72ec\u81ea\u8abf\u67fb\u3092IDC\uff08International Data Corporation\uff09\u306b\u4f9d\u983c\u3057\u307e\u3057\u305f\u3002
\n\u8abf\u67fb\u7d50\u679c\u306e\u4e2d\u306b\u306f\u3001\u60f3\u5b9a\u3055\u308c\u3066\u3044\u305f\u3082\u306e\u3060\u3051\u3067\u306a\u304f\u9a5a\u304f\u3079\u304d\u7d50\u679c\u3082\u3042\u308a\u307e\u3057\u305f\u3002
\n\u4ee5\u4e0b\u306f\u79c1\u306e\u8996\u70b9\u304b\u3089\u8003\u3048\u305f\u3001\u4eca\u56de\u306e\u8abf\u67fb\u7d50\u679c\u306b\u304a\u3051\u308b5\u3064\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\uff1a<\/td>\n<\/tr>\n
 <\/p>\n

1. <\/strong>\u30af\u30e9\u30a6\u30c9\u3060\u304b\u3089\u3053\u305d\u6709\u52b9\u306aAI\u304a\u3088\u3073\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5c0e\u5165\u30fb\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/p>\n

 <\/p>\n

\u8abf\u67fb\u306b\u304a\u3051\u308b\u4e3b\u8981\u306a\u8cea\u554f\u306e\u4e00\u3064\u306b\u3001\u4eca\u5f8c12\u30f6\u6708\u306b\u304a\u3044\u3066\u30af\u30e9\u30a6\u30c9\u3067\u4f7f\u7528\u3059\u308b\u4e88\u5b9a\u306e\u3042\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u5c0b\u306d\u308b\u3068\u3044\u3046\u3082\u306e\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u4e2d\u898f\u6a21\u306e\u4f01\u696d\u3067\u306f\u3001\u4eba\u5de5\u77e5\u80fd (AI) \u3068\u3044\u3046\u7b54\u3048\u304c\u30c8\u30c3\u30d7\u306743%\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c3\u756a\u76ee\u306740\uff05\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u4f01\u696d\u3068\u3057\u3066\u306f\u3001\u9577\u671f\u7684\u306a\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3067\u3042\u3063\u305f\u308a\u5404\u7a2e\u88c5\u7f6e\u3084\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u3053\u308c\u3089\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u7d20\u65e9\u304f\u8a66\u3057\u3066\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308c\u3070\u3092\u6d3b\u7528\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u3053\u308c\u306f\u5f53\u7136\u306e\u7d50\u679c\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/td>\n<\/tr>\n

 <\/p>\n

2. <\/strong>\u4e2d\u898f\u6a21\u4f01\u696d\u3068\u5927\u4f01\u696d\u3067\u7570\u306a\u308b\u610f\u601d\u6c7a\u5b9a\u3068\u30c8\u30ec\u30f3\u30c9<\/strong><\/p>\n

 <\/p>\n

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 <\/p>\n

\u4eca\u5f8c12\u30f6\u6708\u3067\u5c55\u958b\u3057\u3066\u3044\u304f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u3082\u3001\u5927\u304d\u306a\u9055\u3044\u304c\u898b\u3089\u308c\u307e\u3057\u305f\u3002\u591a\u304f\u306e\u4e2d\u898f\u6a21\u4f01\u696d\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3 (\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3063\u305f\u3082\u306e\u304b\u3089\u3001\u67b6\u96fb\u3084\u30a6\u30a7\u30d6\u30c1\u30e3\u30c3\u30c8\u306e\u3088\u3046\u306b\u6839\u5e79\u3068\u306a\u308b\u6a5f\u80fd) \u3092\u6b21\u306e\u5e74\u306b\u30af\u30e9\u30a6\u30c9\u3067\u5c55\u958b\u3057\u3066\u3044\u304f\u65b9\u91dd\u3092\u7acb\u3066\u3066\u3044\u307e\u3057\u305f\u3002
\n<\/tr>\n

 <\/p>\n

3. <\/strong>\u30af\u30e9\u30a6\u30c9\u5229\u7528\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u5e83\u304f\u8a8d\u77e5\u3055\u308c\u3066\u3044\u308b<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u79c1\u306fDigital Equipment Corp.\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u50cd\u304d\u59cb\u3081\u3001\u6700\u7d42\u7684\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u30bb\u30fc\u30eb\u30b9\u304a\u3088\u3073\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3078\u3068\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u30012005\u5e74\u9803\u306b\u3001\u30af\u30e9\u30a6\u30c9\u306e\u5229\u70b9 (\u30b9\u30b1\u30fc\u30eb\u6027\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u7ba1\u7406\u304c\u4e0d\u8981\u3001\u4fca\u654f\u6027\u306e\u5411\u4e0a\u3001\u3088\u308a\u512a\u308c\u305f\u707d\u5bb3\u5fa9\u65e7\u6a5f\u80fd\u3001\u90fd\u5ea6\u6255\u3044\u4fa1\u683c\u30e2\u30c7\u30eb) \u306b\u3064\u3044\u3066\u6700\u521d\u306e\u30bb\u30fc\u30eb\u30b9\u30d7\u30ec\u30bc\u30f3\u3092\u4f5c\u6210\u3057\u305f\u3053\u3068\u3092\u4eca\u3067\u3082\u899a\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u89b3\u70b9\u306b\u52a0\u3048\u3001\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u7b49\u306e\u8981\u7d20\u304c\u4eca\u3068\u306a\u3063\u3066\u306f\u5e83\u304f\u8a8d\u77e5\u3055\u308c\u3001\u8a8d\u3081\u3089\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3092\u8003\u3048\u308b\u3068\u3001\u611f\u6168\u6df1\u3044\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/td>\n<\/tr>\n

 <\/p>\n

4. <\/strong>\u30af\u30e9\u30a6\u30c9\u4e0a\u3067\u79fb\u884c\u3059\u308c\u3070\u300c\u201d\u5b8c\u5168\u306a\u7f6e\u304d\u63db\u3048\u201d\u304c\u4e0d\u8981\u300d<\/strong><\/p>\n

 <\/p>\n

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\n\u30e1\u30c3\u30bb\u30fc\u30b8\u30a2\u30d7\u30ea\u306b\u3064\u3044\u3066\u306f\u73fe\u5728\u3001\u4f55\u767e\u3082\u306e\u7a2e\u985e\u304c\u3042\u308a\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u5229\u7528\u306b\u304a\u3051\u308b\u526f\u7523\u7269\u3068\u3057\u3066\u3001\u3053\u3046\u3057\u305f\u6295\u8cc7\u306b\u969b\u3057\u3066\u300c\u5b8c\u5168\u306a\u7f6e\u304d\u63db\u3048\u300d\u304c\u4e0d\u8981\u3067\u3042\u308b\u3068\u3044\u3046\u70b9\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u4f7f\u7528\u30a4\u30e1\u30fc\u30b8\u3092\u63b4\u307f\u305f\u3044\u300d\u3068\u3044\u3046\u30cb\u30fc\u30ba\u304c\u3042\u308a\u3001\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u3068\u3057\u3066Facebook Messenger\u3092\u30c8\u30e9\u30a4\u30a2\u30eb\u3059\u308b\u5834\u5408\u3001\u30af\u30e9\u30a6\u30c9\u3067\u884c\u3046\u65b9\u304c\u78ba\u5b9f\u306b\u7c21\u5358\u3001\u8fc5\u901f\u3001\u5b89\u4fa1\u3001\u4f4e\u30ea\u30b9\u30af\u3068\u306a\u308a\u307e\u3059\u3002\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3092\u8cfc\u5165\u3001\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3001\u7dad\u6301\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n

 <\/p>\n

5. \u30ea\u30e2\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6642\u4ee3\u304c\u59cb\u307e\u3063\u3066\u3044\u308b<\/strong><\/p>\n

 <\/p>\n

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\n\u5b9f\u969b\u3001\u8abf\u67fb\u6642\u70b9\u3067\u306f\u4e2d\u898f\u6a21\u4f01\u696d\u304a\u3088\u3073\u5927\u4f01\u696d\u306e\u4e21\u65b9\u306b\u304a\u3044\u3066\u5728\u5b85\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5b58\u5728\u3057\u307e\u305b\u3093\u3067\u3057\u305f (0%)\u3002\u307e\u305f\u3001\u3053\u308c\u306f\u4e16\u754c\u4e2d\u3067\u884c\u308f\u308c\u305f\u8abf\u67fb\u306e\u305f\u3081\u30010%\u3068\u3044\u3046\u30c7\u30fc\u30bf\u306f\u4e16\u754c\u4e2d\u3059\u3079\u3066\u306e\u5730\u57df\u306b\u5bfe\u3057\u3066\u5f53\u3066\u306f\u307e\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u4eca\u5f8c12\u30f6\u6708\u3067\u5728\u5b85\u304b\u3089\u52e4\u52d9\u3059\u308b\u4e88\u5b9a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6bd4\u7387\u306b\u3064\u3044\u3066\u5c0b\u306d\u305f\u3068\u3053\u308d\u3001\u5927\u4f01\u696d\u3067\u306f6%\u3001\u4e2d\u5c0f\u4f01\u696d\u3067\u306f1%\u3078\u3068\u6bd4\u7387\u304c\u8df3\u306d\u4e0a\u304c\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n

 <\/p>\n

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\n\u8abf\u67fb\u5831\u544a\u3092\u8aad\u3093\u3067\u7686\u3055\u3093\u304c\u8003\u3048\u305f\u4eca\u5f8c\u3078\u306e\u5bfe\u7b56\u6848\u3084\u3001\u8208\u5473\u6df1\u3044\u30c7\u30fc\u30bf\u304c\u3042\u308a\u307e\u3057\u305f\u3089\u3001\u305c\u3072\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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