{"id":117300,"date":"2017-04-11T00:00:00","date_gmt":"2017-04-11T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=117300"},"modified":"2020-02-18T23:17:29","modified_gmt":"2020-02-19T07:17:29","slug":"replacing-legacy-contact-center-solution-qa-tieto-austria","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/replacing-legacy-contact-center-solution-qa-tieto-austria","title":{"rendered":"\u3010\u4e8b\u4f8b\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5237\u65b0 \u30af\u30e9\u30a6\u30c9\u5316\u304c\u3082\u305f\u3089\u3057\u305f\u52b9\u679c\u3068\u306f\uff1f\u6b27\u5dde\u5927\u624b\u901a\u4fe1\u4f1a\u793e\u306e\u5834\u5408"},"content":{"rendered":"

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\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u3053\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30ad\u30e5\u30fc\u30d9\u30fc\u30b9\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u305d\u308c\u304c\u975e\u52b9\u7387\u7684\u3067\u30b5\u30a4\u30ed\u5316\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u4f5c\u696d\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u8abf\u6574\u3059\u308b\u305f\u3081\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u7d99\u7d9a\u7684\u306bIT\u90e8\u9580\u3068\u5354\u529b\u3057\u3066\u3001\u624b\u4f5c\u696d\u3067\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u69cb\u6210\u3092\u64cd\u4f5c\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u7ba1\u7406\u8005\u306f\u3001\u30c1\u30fc\u30e0\u306e\u7ba1\u7406\u306b\u96c6\u4e2d\u3067\u304d\u305a\u3001\u307b\u3068\u3093\u3069\u306e\u6642\u9593\u3092600\u8d85\u306e\u30b9\u30ad\u30eb\u5909\u66f4\u306b\u8cbb\u3084\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u8cea\u554f\uff1a<\/strong>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u554f\u984c\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3082\u5f71\u97ff\u3057\u3066\u3044\u307e\u3057\u305f\u304b\uff1f
\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u306f\u3044\u3002\u5272\u308a\u5f53\u3066\u306e\u30d0\u30e9\u30f3\u30b9\u304c\u53d6\u308c\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u5e2d\u3092\u5916\u3059\u3053\u3068\u3082\u3067\u304d\u306a\u3044\u304f\u3089\u3044\u5fd9\u3057\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3044\u308b\u4e00\u65b9\u3067\u3001\u4f55\u3082\u305b\u305a\u306b\u5ea7\u3063\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u3044\u307e\u3057\u305f\u3002\u9069\u5207\u3067\u306a\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u3082\u591a\u304f\u3042\u308a\u3001\u30d4\u30fc\u30af\u6642\u306b\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u518d\u5272\u308a\u5f53\u3066\u304c\u5927\u91cf\u306b\u767a\u751f\u3059\u308b\u3053\u3068\u3082\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u30ad\u30e5\u30fc\u30d9\u30fc\u30b9\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306b\u3088\u304f\u3042\u308b\u554f\u984c\u3067\u3059\u3002<\/p>\n

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\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u3053\u306e\u4f01\u696d\u304c\u5fc5\u8981\u3068\u3057\u3066\u3044\u305f\u306e\u306f\u3001\u9867\u5ba2\u306e\u7279\u6027\u306b\u5408\u308f\u305b\u3066\u9069\u5fdc\u3067\u304d\u308b\u4fca\u654f\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u3067\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u5909\u66f4\u3092IT\u90e8\u9580\u306b\u4f9d\u5b58\u3057\u3059\u304e\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u671b\u3093\u3067\u3044\u307e\u3057\u305f\u3002\u3053\u308c\u3089\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u691c\u8a0e\u3057\u305f\u4e0a\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3053\u306e\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u6700\u9069\u3067\u3042\u308b\u3053\u3068\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u8cea\u554f\uff1a<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306f\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u304b\uff1f
\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u624b\u4f5c\u696d\u3067\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u9069\u5b9c\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u5909\u66f4\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u74b0\u5883<\/a>\u306b\u5b9f\u88c5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u73fe\u5728\u306f\u3001\u5358\u4e00\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30fb\u30a8\u30f3\u30b8\u30f3\u3068\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u3092\u63a1\u7528\u3057\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6700\u9069\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u52d5\u7684\u306b\u5272\u308a\u5f53\u3066\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u304b\u3052\u3067\u3001\u9867\u5ba2\u3054\u3068\u306b\u7570\u306a\u308b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u30eb\u30fc\u30eb\u3092\u6307\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u3055\u3089\u306bCRM\u304b\u3089\u8a73\u7d30\u60c5\u5831\u3092\u53d6\u308a\u51fa\u3057\u3066\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u52d5\u4f5c\u3092\u5909\u3048\u308b\u306a\u3069\u306e\u7ba1\u7406\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u8cea\u554f\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u306f\u3001\u5f93\u696d\u54e1\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u304b\uff1f
\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u52b9\u7387\u306f\u3055\u307e\u3056\u307e\u306a\u9762\u3067\u5287\u7684\u306b\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u5909\u66f4\u306b\u5fc5\u8981\u306a\u4fca\u654f\u6027\u3092\u624b\u306b\u5165\u308c\u3066\u3001\u308f\u305a\u304b\u6570\u5206\u3067\u65b0\u3057\u3044\u30b9\u30ad\u30eb\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u65bd\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002IT\u90e8\u9580\u306f\u5f15\u304d\u7d9a\u304d\u3055\u307e\u3056\u307e\u306a\u5236\u5fa1\u30fb\u7ba1\u7406\u3082\u884c\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u4ed6\u306e\u554f\u984c\u306b\u53d6\u308a\u7d44\u3080\u6642\u9593\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306f\u30ea\u30bd\u30fc\u30b9\u30d7\u30fc\u30eb\u5168\u4f53\u3067\u52d5\u7684\u306b\u5272\u308a\u5f53\u3066\u3089\u308c\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u306a\u304f\u306a\u308a\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4e00\u8cab\u6027\u304c\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u8cea\u554f\uff1a<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u4f01\u696d\u3068\u4f5c\u696d\u3092\u958b\u59cb\u3059\u308b\u3068\u304d\u306e\u6700\u521d\u306e\u4e00\u6b69\u306f\u4f55\u3067\u3059\u304b\uff1f
\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u305d\u306e\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u3001\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u5f97\u3089\u308c\u308b\u30c1\u30e3\u30f3\u30b9\u3092\u793a\u3057\u307e\u3059\u3002\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3092\u5b9f\u65bd\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u307e\u3067\u3001\u7d71\u5408\u306b\u3064\u3044\u3066\u5e83\u7bc4\u56f2\u306b\u308f\u305f\u308b\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3092\u884c\u3044\u307e\u3059\u3002\u305d\u3046\u3057\u3066\u3001IT\u90e8\u9580\u3068\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u306e\u4e21\u65b9\u306e\u4e0d\u5b89\u3092\u89e3\u6d88\u3057\u307e\u3059\u3002\u6a5f\u80fd\u6027\u3001\u901f\u5ea6\u3001\u4fca\u654f\u6027\u304c\u5927\u304d\u304f\u5411\u4e0a\u3059\u308c\u3070\u3001\u5927\u898f\u6a21\u306a\u8ee2\u63db\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u8cea\u554f\uff1a<\/strong>\u30ec\u30ac\u30b7\u30fc\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u5237\u65b0\u306b\u53d6\u308a\u304b\u304b\u3063\u305f\u3070\u304b\u308a\u306e\u4f01\u696d\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u3057\u307e\u3059\u304b\uff1f
\n<\/strong>Stefan<\/strong>\u6c0f\uff1a<\/strong>\u3059\u3079\u3066\u306e\u95a2\u4fc2\u8005\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u95a2\u4e0e\u3055\u305b\u308b\u3053\u3068\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u65b0\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u306b\u306f\u3001\u5168\u54e1\u306e\u71b1\u610f\u3068\u652f\u63f4\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u308c\u304b\u3089\u884c\u308f\u308c\u308b\u5909\u66f4\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306b\u306f\u65b0\u305f\u306a\u53ef\u80fd\u6027\u3068\u8ca9\u58f2\u6a5f\u4f1a\u3092\u793a\u3057\u307e\u3059\u3002\u6280\u8853\u30c1\u30fc\u30e0\u306b\u306f\u4f5c\u696d\u304c\u524a\u6e1b\u3055\u308c\u308b\u3053\u3068\u3092\u8a3c\u660e\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3092\u4f1d\u3048\u307e\u3059\u3002\u30c1\u30fc\u30e0\u3068\u306a\u3063\u3066\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u306f\u3055\u3089\u306b\u5927\u304d\u306a\u6210\u529f\u3092\u53ce\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n

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