{"id":117295,"date":"2017-03-15T00:00:00","date_gmt":"2017-03-15T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=117295"},"modified":"2021-01-26T21:49:02","modified_gmt":"2021-01-27T05:49:02","slug":"replacing-legacy-contact-center-solutions","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/replacing-legacy-contact-center-solutions","title":{"rendered":"\u3010\u4e8b\u4f8b\u3011\u65b0\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30a4\u30f3\u30d5\u30e9\u5c0e\u5165\u306b\u3088\u308b\u7af6\u4e89\u512a\u4f4d\u6027\u306e\u7372\u5f97"},"content":{"rendered":"

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Live Nation Entertainment\u793e\u306e4\u3064\u306e\u30d3\u30b8\u30cd\u30b9\u90e8\u9580\u306e1\u3064\u3001Ticketmaster<\/a> \u306f\u3001\u30a4\u30d9\u30f3\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u8ca9\u58f2\u3067\u4e16\u754c\u7684\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u4e16\u754c\u306e\u30c8\u30c3\u30d75\u306b\u30e9\u30f3\u30af\u3055\u308c\u308be\u30b3\u30de\u30fc\u30b9\u30b5\u30a4\u30c8\u3092\u3001\u4e16\u754c\u5404\u5730\u306b\u3042\u308b14\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u904b\u55b6\u3057\u3066\u3044\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u58f2\u4e0a\u3052\u304c\u5897\u5927\u3057\u3001\u30d5\u30eb\u7a3c\u50cd\u3057\u3066\u3044\u305f\u7570\u7a2eACD\u30b7\u30b9\u30c6\u30e0\u306b\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u304a\u308a\u3001\u5bff\u547d\u304c\u8fd1\u3065\u3044\u305f\u3053\u3068\u3067\u7dad\u6301\u306b\u591a\u304f\u306e\u30b3\u30b9\u30c8\u3068\u624b\u9593\u304c\u639b\u304b\u308b\u3088\u3046\u306b\u306a\u308a\u3001Ticketmaster\u3067\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5168\u9762\u7684\u306a\u898b\u76f4\u3057\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u304c\u3001\u6700\u5927\u306eGenesys SIP\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e1\u3064\u306e\u5c0e\u5165\u3092\u542b\u3080\u7dcf\u5408\u7684\u306a\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\u8a08\u753b\u306b\u7e4b\u304c\u308a\u307e\u3057\u305f\u3002<\/p>\n

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\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u8a8d\u8b58\u3067\u304d\u308b\u6f5c\u5728\u7684\u306aROI\uff08\u6295\u8cc7\u5bfe\u52b9\u679c\uff09\u3068\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eTotal Economic Impact\u2122\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

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