{"id":117292,"date":"2017-03-05T00:00:00","date_gmt":"2017-03-05T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=117292"},"modified":"2020-02-26T20:58:45","modified_gmt":"2020-02-27T04:58:45","slug":"transition-legacy-contact-center","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/transition-legacy-contact-center","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u5237\u65b0\u3057\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section 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href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u65b0\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u691c\u8a0e\u3059\u308b\u7406\u7531\u3068\u3057\u3066\u5341\u5206\u3067\u306a\u3044\u306e\u306a\u3089\u3001\u3042\u308b\u3044\u306f\u3042\u306a\u305f\u306e\u4f1a\u793e\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30d9\u30f3\u30c0\u30fc\u304c<a href=\"https:\/\/www.wsj.com\/articles\/avaya-files-for-chapter-11-bankruptcy-protection-1484848150\">\u4e0d\u660e\u77ad\u306a\u5c06\u6765\u306e\u7d4c\u6e08\u72b6\u6cc1<\/a>\u306b\u76f4\u9762\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u3001\u4e0d\u4fe1\u611f\u3092\u52df\u3089\u305b\u3066\u3044\u308b\u306e\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u9867\u5ba2\u306e\u671f\u5f85\u304c\u7d76\u3048\u305a\u9ad8\u307e\u308a\u5909\u5316\u3057\u7d9a\u3051\u308b\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001\u9769\u65b0\u306b\u6311\u307f\u7d9a\u3051\u3066\u3044\u308b\u7d9a\u3051\u3066\u3044\u308b\u30d9\u30f3\u30c0\u30fc\u306b\u5c06\u6765\u6027\u3042\u308b\u6295\u8cc7\u3092\u3059\u308b\u3053\u3068\u306f\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u306e\u305f\u3081\u306b\u7d76\u5bfe\u306b\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u73fe\u5728\u3042\u306a\u305f\u306e\u4f1a\u793e\u3067\u4f7f\u7528\u3057\u3066\u3044\u308b<a 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href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-self-service\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/a>\u3092\u63d0\u4f9b\u3059\u308b\u6027\u80fd\u304c\u512a\u308c\u3066\u3044\u308b\u3068\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u9867\u5ba2\u306e\u79fb\u884c\u304c\u5927\u898f\u6a21\u306b\u306a\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>2. \u4f55\u3092\u7dad\u6301\u3057\u3001\u4f55\u3092\u5909\u3048\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b<\/strong><\/p>\n<p>\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3001<a 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