{"id":117290,"date":"2017-02-07T00:00:00","date_gmt":"2017-02-07T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=117290"},"modified":"2021-03-01T21:42:34","modified_gmt":"2021-03-02T05:42:34","slug":"contact-center-vendor-leave-you-stranded","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/contact-center-vendor-leave-you-stranded","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u306e\u6700\u9069\u5316\u306b\uff30\uff22\uff38\u30d9\u30f3\u30c0\u30fc\u304c\u8db3\u304b\u305b\u306b\u306a\u3063\u3066\u3044\u307e\u305b\u3093\u304b\uff1f\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]\u3060\u308c\u3082\u304c\u5f53\u7136\u306e\u3088\u3046\u306b\u8eca\u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u7d76\u5bfe\u78ba\u5b9f\u306a\u6295\u8cc7\u304c\u8077\u5834\u3068\u5bb6\u3092\u5f80\u5fa9\u3055\u305b\u3066\u304f\u308c\u3066\u3044\u308b\u9650\u308a\u3001\u6df1\u304f\u8003\u3048\u308b\u3053\u3068\u306a\u304f\u8eca\u306e\u904b\u8ee2\u3092\u7d9a\u3051\u307e\u3059\u3002\u308f\u305a\u304b\u306a\u7570\u5e38\u306b\u76ee\u3092\u3064\u3076\u308b\u3053\u3068\u306f\u7c21\u5358\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u76ee\u7684\u5730\u306b\u305f\u3069\u308a\u7740\u3051\u3066\u3044\u308b\u9593\u306f\u3001\u8d70\u884c\u8ddd\u96e2\u3092\u4f38\u3070\u3057\u7d9a\u3051\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u6c38\u9060\u306b\u4e57\u308a\u7d9a\u3051\u3089\u308c\u306a\u3044\u3053\u3068\u306f\u660e\u3089\u304b\u3067\u3059\u3002\u3044\u3064\u304b\u306f\u3001\u65b0\u3057\u3044\u8eca\u306b\u8cb7\u3044\u66ff\u3048\u308b\u3068\u304d\u304c\u6765\u307e\u3059\u3002<\/p>\n

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\u3053\u308c\u3068\u540c\u3058\u3053\u3068\u306f\u3001\u53e4\u304f\u306a\u3063\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306b\u3082\u5f53\u3066\u306f\u307e\u308a\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306e\u5237\u65b0\u3068\u3044\u3046\u3001\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u304c\u3089\u8907\u96d1\u306a\u8ab2\u984c\u3092\u5148\u9001\u308a\u306b\u3059\u308b\u4f01\u696d\u306f\u591a\u3044\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u306e\u5834\u5408\u3001\u4fee\u7406\u3084\u6545\u969c\u3067\u51fa\u8cbb\u304c\u304b\u3055\u3080\u53ef\u80fd\u6027\u304c\u3042\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4e0d\u8abf\u304b\u3089\u76ee\u3092\u80cc\u3051\u7d9a\u3051\u3066\u308b\u9593\u306b\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u4e0b\u3052\u3066\u3057\u307e\u3044\u3001\u9867\u5ba2\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306b\u3082\u306a\u308a\u307e\u3059\u3002
\n\u660e\u78ba\u306a\u9078\u629e\u80a2\u306f2\u3064\u3042\u308a\u307e\u3059\u3002\u5f93\u6765\u578b\u306e\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u30d9\u30fc\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u6642\u9593\u3068\u8cc7\u91d1\u3092\u6295\u8cc7\u3057\u7d9a\u3051\u308b\u304b\u3001\u305d\u308c\u3068\u3082\u4f7f\u7528\u4e2d\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306f\u6642\u4ee3\u9045\u308c\u3067\u3001\u304b\u3064\u305d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d9\u30f3\u30c0\u30fc\u306b\u306f\u7d4c\u6e08\u529b\u304c\u306a\u304f<\/a>\u3001\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u6210\u529f\u306b\u5fc5\u8981\u306a\u9769\u65b0\u3092\u5171\u306b\u63a8\u3057\u9032\u3081\u3089\u308c\u306a\u3044\u3068\u8a8d\u3081\u308b\u304b\u3067\u3059\u3002<\/p>\n

 <\/p>\n

\u5f93\u6765\u306e\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u8131\u5374<\/strong><\/p>\n

2016 Dimension Data Global Contact Centre Benchmarking Report<\/em>\u306b\u3088\u308b\u3068\u3001\u73fe\u5728\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5e73\u57479\u3064\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u3001\u307e\u305f\u306fWeb\u30b5\u30a4\u30c8\u304b\u3089\u59cb\u307e\u308b\u3053\u3068\u304c\u591a\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002
\n\u3057\u304b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u59a8\u5bb3\u3059\u308b\u8907\u6570\u306e\u30b5\u30a4\u30ed\u5316\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u3092\u9867\u5ba2\u306b\u6a2a\u65ad\u3055\u305b\u308b\u306e\u3068\u3001\u3059\u3079\u3066\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30a2\u30b7\u30b9\u30c8\u30b5\u30fc\u30d3\u30b9\u30fb\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u4e00\u6c17\u901a\u8cab\u3057\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u3068\u3067\u306f\u3001\u5927\u304d\u306a\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002\u8001\u673d\u5316\u3057\u305fPBX\/ACD\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/a>\u3092\u63d0\u4f9b\u3059\u308b\u80fd\u529b\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u7d50\u679c\u306f\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u3001\u4e00\u8cab\u6027\u306e\u306a\u3044\u30ec\u30dd\u30fc\u30c8\u3001\u304a\u3088\u3073\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3001\u7d71\u5408\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u304b\u304b\u308b\u8cbb\u7528\u306e\u5897\u52a0\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n

\u8eca\u306e\u5bff\u547d\u304c\u5ef6\u3073\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u30bf\u30a4\u30e4\u3084\u30d6\u30ec\u30fc\u30ad\u3092\u4ea4\u63db\u3057\u7d9a\u3051\u308b\u3053\u3068\u3068\u540c\u69d8\u306b\u3001\u97f3\u58f0\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4fdd\u5b88\u3068\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u82e6\u3057\u3093\u3067\u3044\u308b\u4f01\u696d\u306f\u3001\u5927\u304d\u306a\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u73fe\u4ee3\u306b\u304a\u3051\u308b\u6700\u3082\u5f37\u529b\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u5dee\u5225\u5316\u8981\u56e0\u3067\u3059\u3002\u3057\u304b\u3057\u904b\u55b6\u3092\u884c\u3046\u306b\u3042\u305f\u3063\u3066\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u6975\u5ea6\u306b\u8907\u96d1\u3059\u304e\u305f\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u4e0d\u5b89\u5b9a\u3067\u3042\u3063\u305f\u308a\u3001\u5c06\u6765\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u6b20\u3051\u3066\u3044\u308b\u5834\u5408\u3001\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027\u306f\u9054\u6210\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n

 <\/p>\n

\u70b9\u691c\u306b\u9069\u3057\u305f\u30bf\u30a4\u30df\u30f3\u30b0\u306f<\/strong><\/p>\n

\u300c\u65b0\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306b\u5207\u308a\u66ff\u3048\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u898b\u8fbc\u307f\u304c\u9ad8\u3044\u300d\u3068\u308f\u304b\u3063\u3066\u3044\u3066\u3082\u3001\u6c7a\u65ad\u3059\u308b\u3053\u3068\u306f\u6c7a\u3057\u3066\u7c21\u5358\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u591a\u984d\u3067\u9577\u671f\u7684\u306a\u6295\u8cc7\u306b\u95a2\u3057\u3066\u306f\u3001\u8003\u616e\u3059\u3079\u304d\u3053\u3068\u304c\u591a\u6570\u5b58\u5728\u3057\u307e\u3059\u3002
\n\u4f55\u3088\u308a\u3082\u307e\u305a\u3001\u73fe\u5728\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u5c06\u6765\u306e\u30cb\u30fc\u30ba\u3068\u5171\u306b\u9032\u5316\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u5c06\u6765\u6027\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002
\n\u3055\u3089\u306b\u3001\u6025\u901f\u306b\u5909\u5316\u3057\u3066\u3044\u308b\u4e16\u754c\u3067\u3001\u7279\u306b\u30df\u30c3\u30b7\u30e7\u30f3\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u306a\u30b7\u30b9\u30c6\u30e0\u306b\u95a2\u3057\u3066\u3088\u304f\u7406\u89e3\u3057\u3066\u3044\u308b\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u5b58\u5728\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u30d1\u30fc\u30c8\u30ca\u30fc\u306f\u660e\u78ba\u306a\u30d3\u30b8\u30e7\u30f3\u3068\u6700\u9069\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u529b\u3092\u6301\u3061\u5408\u308f\u305b\u3066\u304a\u308a\u3001\u6210\u9577\u306b\u4f34\u3046\u8a08\u753b\u306e\u5909\u66f4\u3084\u4ed6\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3068\u306e\u7d71\u5408\u3092\u652f\u63f4\u3057\u3066\u304f\u308c\u307e\u3059\u3002<\/p>\n

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 <\/p>\n

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