{"id":117287,"date":"2017-01-30T00:00:00","date_gmt":"2017-01-30T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&#038;p=117287"},"modified":"2023-12-20T02:44:29","modified_gmt":"2023-12-20T10:44:29","slug":"exceed-customer-expectations-omnichannel-self-service-ivr","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/exceed-customer-expectations-omnichannel-self-service-ivr","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u53d6\u308a\u5dfb\u304f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u5316\u3068 IVR(\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9)\u306e\u9032\u5316\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8TIPS\u3011"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u3044\u3046\u7528\u8a9e\u306f\u3044\u305f\u308b\u3068\u3053\u308d\u306b\u51fa\u73fe\u3057\u307e\u3059\u304c\u3001\u305d\u308c\u306f\u5358\u306a\u308b\u30d0\u30ba\u30ef\u30fc\u30c9\uff08\u6d41\u884c\u8a9e\uff09\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9ad8\u307e\u308a\u7d9a\u3051\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u9069\u5fdc\u3055\u305b\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u3092\u5b9f\u73fe\u3059\u308b\u5834\u5408\u3001\u53d7\u4ed8\u3092\u81ea\u52d5\u3067\u884c\u3046\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30a2\u30b7\u30b9\u30c8\u30b5\u30fc\u30d3\u30b9\u53cc\u65b9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u95a2\u9023\u4ed8\u3051\u3089\u308c\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u5feb\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u5b9f\u969b\u306b\u306f\u3001Web\u306b\u3088\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u59cb\u307e\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u96fb\u8a71\u30c1\u30e3\u30cd\u30eb\u3078\u3068\u79fb\u884c\u3059\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u9593\u3067\u3057\u3070\u3057\u3070\u9023\u643a\u304c\u3046\u307e\u304f\u3044\u304b\u306a\u3044\u3053\u3068\u304c\u304c\u591a\u3005\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u304c\u3001\u3088\u308a\u5305\u62ec\u7684\u306a<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/innovations\/omnichannel\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u5fc5\u8981\u6027\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u57fa\u790e\u3068\u306a\u308b\u306e\u304c\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u6587\u8108\u306b\u6cbf\u3063\u3066\u5bfe\u5fdc\u3067\u304d\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-self-service\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9IVR(\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9)<\/a>\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/strong><strong>IVR(\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9)<\/strong><strong>\u304c\u4eca\u3001\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/strong><\/p>\n<p><a href=\"http:\/\/blog.genesys.com\/connecting-digital-and-omnichannel-customer-engagement\/\"><em>\u30c7\u30a3\u30e1\u30f3\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u793e\u306e\u300c<\/em><em>2016<\/em><em>\u5e74\u4e16\u754c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u95a2\u3059\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30ec\u30dd\u30fc\u30c8\u300d<\/em><\/a>\u306b\u3088\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u53d6\u7de0\u5f79\u4f1a\u306b\u304a\u3051\u308b\u6226\u7565\u7684\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u306e\u7b2c1\u4f4d\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u540c\u30ec\u30dd\u30fc\u30c8\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30a2\u30b7\u30b9\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u7b2c1\u306e\u7406\u7531\u3068\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6319\u3052\u3066\u3044\u308b\u56de\u7b54\u8005\u306f73.7%\u306b\u4e0a\u3063\u3066\u3044\u307e\u3059\u3002<br \/>\n\u3057\u304b\u3057\u300148.1%\u306f\u3001\u9867\u5ba2\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u6b21\u306e\u6bb5\u968e\u3078\u79fb\u884c\u3059\u308b\u3068\u304d\u306b\u3001\u60c5\u5831\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u4f1d\u9054\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3002\u4f01\u696d\u304c\u9867\u5ba2\u306e\u6c42\u3081\u308b\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3067\u304d\u305a\u3001\u9867\u5ba2\u81ea\u8eab\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u6700\u521d\u304b\u3089\u3084\u308a\u76f4\u3055\u306a\u304f\u3066\u306f\u306a\u3089\u306a\u3044\u5834\u5408\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u60f3\u50cf\u3057\u3066\u4e0b\u3055\u3044\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/customer-self-service\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/a>\u306f\u3001\u97f3\u58f0\u307e\u305f\u306f\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u53ef\u80fd\u306b\u3057\u3001\u4ed6\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u79fb\u884c\u3092\u5b9f\u73fe\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30a2\u30b7\u30b9\u30c8\u30b5\u30fc\u30d3\u30b9\u306b\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u9867\u5ba2\u5bfe\u5fdc\u4e2d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u3059\u3079\u3066\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u6587\u8108\u3068\u5c65\u6b74\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306f\u3001\u9069\u5207\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u304f\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u306e\u8003\u3048\u65b9\u3092\u5909\u3048\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u3069\u3053\u304b\u3089\u7740\u624b\u3059\u3079\u304d\u304b\uff1f<\/strong><\/p>\n<p>\u9577\u5e74\u306b\u308f\u305f\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eIVR(\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9)\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u540c\u7fa9\u8a9e\u3067\u3057\u305f\u3002\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb\/\u30e2\u30d0\u30a4\u30eb\u30c1\u30e3\u30cd\u30eb\u306f\u3001\u305d\u308c\u305e\u308c\u72ec\u81ea\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u666e\u53ca\u304c\u9032\u307f\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u300c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u300d\u3092\u8003\u3048\u305f\u3068\u304d\u306b\u601d\u3044\u6d6e\u304b\u3076\u306e\u306f\u672a\u3060\u306bIVR\u3067\u3059\u3002\u305d\u306e\u70b9\u306f\u307e\u3063\u305f\u304f\u5909\u308f\u3063\u3066\u3044\u307e\u305b\u3093\u3002<br \/>\nIVR\u306f\u78ba\u304b\u306b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u304c\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3093\u3060\u3053\u3068\u3067\u3001Web\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068\u3044\u3063\u305f\u30c1\u30e3\u30cd\u30eb\u3078\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306f\u62e1\u5927\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3068\u306f\u3044\u3046\u3082\u306e\u306e\u3001IVR(\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9)\u306e\u554f\u984c\u306f\u89e3\u6c7a\u3057\u3066\u3044\u307e\u305b\u3093\u3002\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u30fb\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u793e\u306b\u59d4\u8a17\u3057\u3066\u5b9f\u65bd\u3057\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6700\u65b0\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u610f\u601d\u6c7a\u5b9a\u8005\u306e48%\uff5e55%\u306fIVR\u306b\u95a2\u9023\u3059\u308b\u3055\u307e\u3056\u307e\u306a\u969c\u5bb3\u3078\u306e\u5bfe\u5fdc\u306b\u300c\u82e6\u616e\u3057\u3066\u3044\u308b\u300d\u307e\u305f\u306f\u300c\u975e\u5e38\u306b\u82e6\u616e\u3057\u3066\u3044\u308b\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u79fb\u884c\u3057\u306a\u3044\u9650\u308a\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u5b9f\u73fe\u3057\u307e\u305b\u3093\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3046\u3068\u3068\u3082\u306b\u3001\u9032\u5316\u306e\u5fc5\u8981\u6027\u304b\u3089\u3001IVR\u3092\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u79fb\u884c\u3059\u308b\u3053\u3068\u306f\u30b9\u30bf\u30fc\u30c8\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u7d76\u597d\u3067\u3042\u308b\u3068\u8a00\u3048\u305d\u3046\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u6307\u6a19\u3092\u57fa\u306b\u3057\u305f<\/strong><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9<\/strong><strong>\u306e\u69cb\u7bc9<\/strong><\/p>\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30d5\u30a9\u30ec\u30b9\u30bf\u30fc\u793e\u306e\u8abf\u67fb\u3067\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306e\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5f71\u97ff\u3082\u5206\u6790\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u3082\u6ce8\u76ee\u3059\u3079\u304d\u70b9\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u308b\u7d44\u7e54\u306e\u307b\u3046\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u3001\u5f85\u3061\u6642\u9593\u3001\u9867\u5ba2\u306e\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u56de\u6570\u3001\u304a\u3088\u3073\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306b\u5bfe\u3059\u308b\u5f71\u97ff\u304c\u5927\u304d\u3044\u307e\u305f\u306f\u6975\u3081\u3066\u5927\u304d\u3044\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u5b9f\u969b\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u63a1\u7528\u3057\u3066\u3044\u308b10\u793e\u306e\u3046\u30619\u793e\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u679c\u7684\u307e\u305f\u306f\u975e\u5e38\u306b\u52b9\u679c\u7684\u306b\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u4f01\u696d\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3044\u306a\u3044\u4f01\u696d\u3068\u6bd4\u3079\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u304c\u9ad8\u304f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u304c\u5411\u4e0a\u3057\u3066\u3044\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306f\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u7387\u826f\u304f\u63d0\u4f9b\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306a\u8981\u7d20\u3067\u3042\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u306b\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5b9f\u88c5\u6642\u306b\u3001\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u51fa\u767a\u70b9\u3068\u3057\u3066\u6700\u9069\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6642\u4ee3\u306b\u9069\u3057\u305fIVR(\u81ea\u52d5\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9)\u3078\u306e\u79fb\u884c\u3092\u76ee\u6307\u3059\u5834\u5408\u306b\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u307e\u3067<a href=\"https:\/\/www.genesys.com\/ja-jp\/contact-us\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\u304f\u3060\u3055\u3044[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u3044\u3046\u7528\u8a9e\u306f\u3044\u305f\u308b\u3068\u3053\u308d\u306b\u51fa\u73fe\u3057\u307e\u3059\u304c [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":121335,"template":"","tax_priority":[],"tax_blogtype":[17748],"tax_blogcategory":[13264],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-117287","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ja-jp","tax_blogcategory-ivr-ja-jp"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/117287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/117287\/revisions"}],"predecessor-version":[{"id":502517,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/blog\/117287\/revisions\/502517"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media\/121335"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=117287"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_priority?post=117287"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogtype?post=117287"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_blogcategory?post=117287"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme?post=117287"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_bundle?post=117287"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_contenttheme2?post=117287"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_capability_sitewide?post=117287"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_products_programs?post=117287"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buying_job?post=117287"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_buyer_persona?post=117287"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_sector?post=117287"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/tax_segment?post=117287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}