{"id":98880,"date":"2013-06-04T00:00:00","date_gmt":"2013-06-04T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98880"},"modified":"2018-10-11T09:52:08","modified_gmt":"2018-10-11T16:52:08","slug":"press-2013-07","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/press-2013-07","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001e\u30b3\u30de\u30fc\u30b9\u304a\u3088\u3073Web\u4e0a\u3067\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u70ba\u306e\u30d1\u30ef\u30d5\u30eb\u306a\u65b0\u88fd\u54c1\u300cGenesys Proactive Engagement\u300d\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">06\/04\/2013<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001e\u30b3\u30de\u30fc\u30b9\u304a\u3088\u3073Web\u4e0a\u3067\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u70ba\u306e\u30d1\u30ef\u30d5\u30eb\u306a\u65b0\u88fd\u54c1\u300cGenesys Proactive Engagement\u300d\u3092\u767a\u8868<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h2 style=\" font-size: 16px;\">2013\u5e746\u67084\u65e5\u3010\u53c2\u8003\u65e5\u672c\u8a9e\u8a33\u3011<\/h2>\n<h2 style=\" font-size: 16px;\">\uff5e\u7a4d\u6975\u7684\u306bWeb\u8a2a\u554f\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u3001Web\u5e97\u8217\u3067\u306e\u58f2\u4e0a\u5897\u53ca\u3073\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u3092\u5b9f\u73fe\uff5e<\/h2>\n<p><strong>\u7c73\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u30c7\u30a4\u30ea\u30fc\u30b7\u30c6\u30a3\u30fc &#8211; 2013\u5e74 5\u6708 15\u65e5 &#8211;<\/strong><\/p>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08Genesys Telecommunications Laboratories, Inc.\uff09\u306f\u672c\u65e5\u3001\u7c73\u56fd\u30d5\u30ed\u30ea\u30c0\u5dde\u30dc\u30ab\u30e9\u30c8\u30f3\u3067\u958b\u50ac\u4e2d\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30e6\u30fc\u30b6\u30fc\u30fb\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u300cG-Force 2013\u300d\u306b\u304a\u3044\u3066\u3001Web\u5e97\u8217\u306e\u58f2\u4e0a\u5897\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u30d1\u30ef\u30d5\u30eb\u306a\u65b0\u88fd\u54c1\u3001Genesys Proactive Engagement\u306e\u30ea\u30ea\u30fc\u30b9\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>Genesys Proactive Engagement\u3067\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u884c\u52d5\u89e3\u6790\u3068\u9867\u5ba2\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u306e\u5c65\u6b74\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001Web\u8a2a\u554f\u5ba2\u3092\u9069\u5207\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u4ecb\u3057\u3066\u9069\u5207\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3064\u306a\u3050\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u8a2a\u554f\u5ba2\u306b\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u7a4d\u6975\u7684\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\u306b\u3088\u3063\u3066\u3001\u8ca9\u58f2\u3092\u6210\u7d04\u306b\u7d50\u3073\u3064\u3051\u3089\u308c\u308b\u304b\u3001\u305d\u308c\u3068\u3082\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u304c\u653e\u68c4\u3055\u308c\u308b\u304b\u304c\u6c7a\u5b9a\u3055\u308c\u307e\u3059\u3002\u7c73\u8abf\u67fb\u4f1a\u793eForrester Research\u793e\u306b\u3088\u308b\u3068\u3001\u7c73\u56fd\u306e\u4f01\u696d\u306f\u3001Web\u5e97\u8217\u3067\u306e\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u653e\u68c4\u306b\u3088\u3063\u30662013\u5e74\u3060\u3051\u3067\u30821,150\u5104\u30c9\u30eb\u306e\u58f2\u308a\u640d\u3058\u304c\u751f\u3058\u308b\u3068\u63a8\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u306f\u3001\u884c\u52d5\u89e3\u6790\u3068\u9867\u5ba2\u5c65\u6b74\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u306b\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u4f5c\u308a\u51fa\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u9867\u5ba2\u306f\u3044\u307e\u3060\u306b\u3001\u540c\u3058\u60c5\u5831\u3092\u7e70\u308a\u8fd4\u3057\u8981\u6c42\u3055\u308c\u308b\u3053\u3068\u3092\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u5927\u304d\u306a\u4e0d\u6e80\u306e1\u3064\u306b\u3042\u3052\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u3042\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5225\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u79fb\u52d5\u3059\u308b\u3068\u304d\u306e\u9867\u5ba2\u306e\u884c\u52d5\u3092\u628a\u63e1\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u306b\u539f\u56e0\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>Genesys Proactive Engagement\u306b\u306f\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u5074\u3067\u3001\u8cb7\u3044\u7269\u5ba2\u306e\u884c\u52d5\u3084\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u30cb\u30fc\u30ba\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u3092\u7c21\u5358\u306b\u9069\u5fdc\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u306f\u3001\u8a2a\u554f\u5ba2\u3068\u305d\u306e\u3068\u304d\u306e\u72b6\u6cc1\u306b\u6700\u9069\u3068\u601d\u308f\u308c\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u6c7a\u5b9a\u3057\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u5224\u5b9a\u3057\u3066\u3001\u8a2a\u554f\u5ba2\u3092\u305d\u306e\u6642\u70b9\u3067\u5bfe\u5fdc\u53ef\u80fd\u306a\u6700\u9069\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u306a\u304e\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u305d\u306e\u8a2a\u554f\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u3064\u3044\u3066\u9023\u7d61\u3092\u53d7\u3051\u3066\u304a\u308a\u3001\u3067\u304d\u308b\u304b\u304e\u308a\u6700\u5584\u306e\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u3054\u3068\u306b\u3055\u3089\u306b\u500b\u5225\u5316\u3057\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u3066\u8ca9\u58f2\u306e\u6210\u7d04\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30cb\u30e5\u30fc\u30b9\u30d5\u30a1\u30af\u30c8\uff1a<\/strong><\/p>\n<ul>\n<li>Genesys Proactive Engagement\u306f\u3001Web\u30c1\u30e3\u30cd\u30eb\u3092\u696d\u754c\u30c8\u30c3\u30d7\u306eCustomer Engagement Platform\u306b\u52b9\u679c\u7684\u306b\u7d71\u5408\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306f\u3001\u4e00\u4eba\u4e00\u4eba\u306eWeb\u8a2a\u554f\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u5fc5\u8981\u304c\u751f\u3058\u305f\u3068\u304d\u306b\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u4ecb\u3057\u3066\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3001\u53ef\u80fd\u306a\u9650\u308a\u6700\u3082\u9069\u4efb\u306e\u8ca9\u58f2\u62c5\u5f53\u8005\u307e\u305f\u306f\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u306a\u304e\u307e\u3059\u3002\u305d\u308c\u304c\u4e0d\u53ef\u80fd\u306a\u5834\u5408\u306f\u3001\u305d\u306e\u6b21\u306b\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u53d6\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u9867\u5ba2\u3054\u3068\u306e\u89e3\u6790\u60c5\u5831\u304c\u3001\u30d1\u30ef\u30d5\u30eb\u306a\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u9023\u7d61\u3055\u308c\u307e\u3059\u3002\u9867\u5ba2\u3068\u305d\u306e\u884c\u52d5\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u60c5\u5831\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u6210\u7d04\u7387\u3092\u9ad8\u3081\u307e\u3059\u3002<\/li>\n<li>\u9867\u5ba2\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u3001SMS\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u306a\u3069\u3001\u81ea\u5206\u306e\u597d\u304d\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53d6\u308c\u307e\u3059\u3002<\/li>\n<li>\u884c\u52d5\u89e3\u6790\u304b\u3089\u5f97\u3089\u308c\u305f\u60c5\u5831\u306f\u3001\u5c06\u6765\u306e\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u305d\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306b\u751f\u304b\u3055\u308c\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8:<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30dd\u30fc\u30eb\u30fb\u30bb\u30b0\u30ec\u793e\u9577\u517cCEO\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/> \u300c\u4eca\u65e5\u306eWeb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u9762\u3067\u4e0d\u5341\u5206\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u3068\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u306b\u3057\u304b\u5bfe\u5fdc\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u591a\u304f\u3001\u89e3\u6790\u6a5f\u80fd\u3082Web\u306b\u9650\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002Genesys Proactive Engagement\u306f\u3001\u9867\u5ba2\u306eWeb\u4e0a\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3054\u3068\u306e\u884c\u52d5\u3084\u5168\u30c1\u30e3\u30cd\u30eb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5c65\u6b74\u3092\u6d3b\u7528\u3057\u3001\u97f3\u58f0\u3001SMS\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001Web RTC\u3001Web\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u307e\u3059\u3002\u3053\u306e\u30d1\u30ef\u30d5\u30eb\u306a\u7d44\u307f\u5408\u308f\u305b\u306b\u3088\u308a\u3001\u3053\u308c\u307e\u3067\u4e0d\u53ef\u80fd\u3060\u3063\u305f\u9ad8\u3044\u30ec\u30d9\u30eb\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u5b9f\u73fe\u3055\u308c\u307e\u3059\u300d<\/p>\n<p> &nbsp;<\/p>\n<hr style=\" border: none; border-top: dashed 1px #C0C0C0; height: 1px; color: #FFFFFF; width: 840px;\">\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/> 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\/> <a href=\"https:\/\/www.genesyslab.com\" target=\"_blank\">www.genesyslab.com<\/a><\/p>\n<hr style=\" border: none; border-top: dashed 1px #C0C0C0; height: 1px; color: #FFFFFF; width: 840px;\">\n<address style=\" font-style: normal;\"><strong>\u25a0\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/strong><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e<br \/> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<br \/> \u6589\u85e4 \u54f2\u4e5f<br \/> TEL\uff1a03-6361-8960&nbsp;&nbsp;FAX\uff1a03-6327-7955&nbsp;&nbsp;<a href=\"mailto:saito@genesyslab.com\">E-mail\uff1asaito@genesyslab.com<\/a><\/address>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 06\/04\/2013 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