{"id":98876,"date":"2013-11-20T00:00:00","date_gmt":"2013-11-20T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=98876"},"modified":"2018-10-11T09:51:37","modified_gmt":"2018-10-11T16:51:37","slug":"press-2013-12","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/press-2013-12","title":{"rendered":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u500b\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30aa\u30d5\u30a1\u30ea\u30f3\u30b0"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

11\/20\/2013<\/p>\n

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<\/h2>\n

[\/vc_column_text]<\/span>[vc_column_text]<\/p>\n

\uff5eIBM\u306e\u30b9\u30de\u30fc\u30bf\u30fc\u30fb\u30b3\u30de\u30fc\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u7fa4\u3068Genesys\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u878d\u5408\uff5e<\/h2>\n

\u6771\u4eac – 2013\u5e74 11\u6708 20\u65e5 –<\/strong><\/p>\n

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\u672c\u65e5\u767a\u8868\u3059\u308b\u300cIBM Smarter Customer Conversation\u300d\u306f\u3001Genesys\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cGenesys 8\u300d\u3092\u57fa\u76e4\u306b\u3001IBM\u306e\u30b9\u30de\u30fc\u30bf\u30fc\u30fb\u30b3\u30de\u30fc\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u7fa4\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u63d0\u4f9b\u3059\u308b\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30aa\u30d5\u30a1\u30ea\u30f3\u30b0\u3067\u3059\u3002Web\u3067\u306e\u884c\u52d5\u5c65\u6b74\u3092\u8a18\u9332\u3057\u518d\u73fe\u3059\u308b\u300cIBM\u00ae Tealeaf\u300d\u3001\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u300cIBM Interact\u300d\u3001\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u306e\u8907\u96d1\u306a\u8ca9\u58f2\u3068\u30aa\u30fc\u30c0\u30fc\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7d71\u5408\u3059\u308b\u300cIBM Sterling Order Management\u300d\u306a\u3069\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u6a5f\u80fd\u3092\u5b9f\u88c5\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u88fd\u54c1\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u76f4\u63a5\u9867\u5ba2\u3068\u63a5\u3059\u308b\u7a93\u53e3\u3068\u306a\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u60c5\u5831\u3092\u96c6\u7d04\u3057\u5bfe\u5fdc\u3092\u3088\u308a\u9ad8\u5ea6\u5316\u3059\u308b\u306a\u3069\u3001\u30b3\u30de\u30fc\u30b9\u30fb\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u9769\u306e\u305f\u3081\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n

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\u306a\u304a\u3001\u300cIBM Smarter Customer Conversation\u300d\u306f\u3001\u65e5\u672cIBM\u304a\u3088\u3073\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u306e\u4e21\u793e\u3067\u63d0\u6848\u3001\u8ca9\u58f2\u4fc3\u9032\u6d3b\u52d5\u3092\u5b9f\u65bd\u3057\u3001\u65e5\u672cIBM\u306a\u3089\u3073\u306bIBM\u30d1\u30fc\u30c8\u30ca\u30fc\u7d4c\u7531\u3067\u8ca9\u58f2\u3057\u307e\u3059\u3002<\/span><\/p>\n

\u300cIBM Smarter Customer Conversation\u300d\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u306eURL\u3092\u53c2\u7167\u304f\u3060\u3055\u3044\u3002
https:\/\/www.ibm.com\/ibm\/jp\/itsolutions\/gisv\/solutions\/genesys.html<\/a>
https:\/\/www.genesyslab.com\/jp\/solutions\/ibm\/ibm-smarter-conversation\/overview.aspx<\/a><\/p>\n

\u65e5\u672cIBM\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u306f\u3001\u4e21\u793e\u306e10\u5e74\u4ee5\u4e0a\u306b\u304a\u3088\u3076\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3067\u57f9\u3063\u305f\u7d4c\u9a13\u3068\u77e5\u898b\u3092\u6d3b\u304b\u3057\u3001\u3053\u308c\u304b\u3089\u3082\u304a\u5ba2\u69d8\u306e\u30b3\u30de\u30fc\u30b9\u30fb\u30d3\u30b8\u30cd\u30b9\u306e\u9ad8\u5ea6\u5316\u3092\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/span><\/p>\n

 <\/p>\n

\u65e5\u672cIBM\u306b\u3064\u3044\u3066<\/strong>
\u4ee5\u4e0b\u306eURL\u3092\u53c2\u7167\u304f\u3060\u3055\u3044\u3002
https:\/\/www.ibm.com\/jp\/ja\/<\/a><\/p>\n

 <\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
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\u6ce8\uff1a *1: IBM\u300c\u30b0\u30ed\u30fc\u30d0\u30eb\u7d4c\u55b6\u5c64\u30b9\u30bf\u30c7\u30a3\u30fc\uff08IBM C-Suite Study\uff092013\u5e74\u7248\u300d\u3088\u308a\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u3067524\u4eba\u306eCMO\uff08\u30c1\u30fc\u30d5\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30aa\u30d5\u30a3\u30b5\u30fc\uff09\u3078\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u3057\u305f\u7d50\u679c\u300187%\u304c\u300c\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u300d\u300183%\u304c\u300c\u9ad8\u5ea6\u306a\u9867\u5ba2\u5206\u6790\u306e\u6d3b\u7528\u300d\u3092\u8ab2\u984c\u3068\u8003\u3048\u3066\u3044\u308b\u3002<\/span><\/p>\n

 IBM\u3001IBM \u30ed\u30b4\u3001ibm.com\u3001Tealeaf\u306f\u3001\u4e16\u754c\u306e\u591a\u304f\u306e\u56fd\u3067\u767b\u9332\u3055\u308c\u305fInternational Business Machines Corp.\u306e\u5546\u6a19\u3067\u3059\u3002\u4ed6\u306e\u88fd\u54c1\u540d\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u540d\u7b49\u306f\u3001\u305d\u308c\u305e\u308cIBM\u307e\u305f\u306f\u5404\u793e\u306e\u5546\u6a19\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u73fe\u6642\u70b9\u3067\u306e IBM \u306e\u5546\u6a19\u30ea\u30b9\u30c8\u306b\u3064\u3044\u3066\u306f\u3001https:\/\/www.ibm.com\/legal\/copytrade.shtml (US)\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n

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