{"id":98875,"date":"2013-12-12T00:00:00","date_gmt":"2013-12-12T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98875"},"modified":"2018-10-11T09:51:36","modified_gmt":"2018-10-11T16:51:36","slug":"press-2013-13","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/press-2013-13","title":{"rendered":"\u72ec\u7acb\u7cfbIT\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u4f1a\u793e\u30ac\u30fc\u30c8\u30ca\u30fc\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3092\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u300d\u306e\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u308b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">12\/12\/2013<\/p>\n<h1>\u72ec\u7acb\u7cfbIT\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u4f1a\u793e\u30ac\u30fc\u30c8\u30ca\u30fc\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3092\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u300d\u306e\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u308b<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h2 style=\"font-size: 16px;\">2013\u5e7412\u670812\u65e5\u3010\u53c2\u8003\u65e5\u672c\u8a9e\u8a33\u3011<\/h2>\n<h2 style=\"font-size: 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Inc.\uff09\u306f\u672c\u65e5\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u300c2013\u5e74\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u300d\u306b\u304a\u3044\u3066\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u767a\u8868\u3067\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u306f\u3001\u6a5f\u80fd\u304c\u62e1\u5f35\u3055\u308c\u305f\u65e2\u5b58\u306eWFO\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\uff09\u30a4\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u7d71\u5408WFO\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u304c\u8a55\u4fa1\u3055\u308c\u3001\u300c\u7279\u5b9a\u5e02\u5834\u6307\u5411\u578b\u300d\u304b\u3089\u300c\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\u300d\u306b\u30dd\u30b8\u30b7\u30e7\u30f3\u304c\u5909\u66f4\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\uff08WFO\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5e02\u5834\u3092\u30ea\u30fc\u30c9\u3059\u308b\u97f3\u58f0\uff0f\u30c6\u30ad\u30b9\u30c8\u89e3\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u6a5f\u80fd\u62e1\u5f35\u304c\u56f3\u3089\u308c\u3066\u304a\u308a\u3001\u3053\u306e\u97f3\u58f0\uff0f\u30c6\u30ad\u30b9\u30c8\u89e3\u6790\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u96fb\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3068\u3044\u3063\u305f\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u89e3\u6790\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001WFO\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u3067\u3055\u3089\u306a\u308b\u6a5f\u80fd\u5f37\u5316\u304c\u56f3\u3089\u308c\u3066\u304a\u308a\u3001\u76e3\u8996\u3001\u7814\u4fee\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u304a\u3088\u3073\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u5f93\u696d\u54e1\u3078\u306e\u696d\u52d9\u5272\u308a\u5f53\u3066\u3092\u5b8c\u5168\u306b\u81ea\u52d5\u5316\u304a\u3088\u3073\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<p>\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u5e02\u5834\u5206\u6790\u4f1a\u793e\u3067\u3042\u308b\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306f\u3001300\u4eba\u4ee5\u4e0a\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u64c1\u3059\u308b\u4f01\u696d\u306e30%\u304c2015\u5e74\u672b\u307e\u3067\u306b\u7d71\u5408\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u624b\u6cd5\u3092\u63a1\u7528\u3057\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u904b\u7528\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u9054\u6210\u3059\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u901a\u8a71\u306e\u8a18\u9332\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3068\u3044\u3063\u305f\u4e2d\u6838\u7684\u306aWFO\u6a5f\u80fd\u306b\u3001\u5404\u30d9\u30f3\u30c0\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e2d\u5fc3\u306e\u30b9\u30bf\u30f3\u30c9\u30a2\u30ed\u30f3\u88fd\u54c1\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u5c0e\u5165\u3059\u308b\u6642\u4ee3\u306f\u7d42\u7109\u3092\u8fce\u3048\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067WFO\u30b9\u30a4\u30fc\u30c8\u88fd\u54c1\u306b\u306f\u3001\u30d9\u30f3\u30c0\u30fc1\u793e\u3068\u306e\u5951\u7d04\u3067\u6e08\u3080\u3001TCO\u3092\u4f4e\u6e1b\u3067\u304d\u308b\u3001\u88fd\u54c1\u7d71\u5408\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u306a\u3044\u3068\u3044\u3063\u305f\u3055\u307e\u3056\u307e\u306a\u5229\u70b9\u304c\u3042\u308a\u3001\u8907\u6570\u6a5f\u80fd\u306b\u308f\u305f\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u63a1\u7528\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u300d<\/p>\n<p>\u3053\u308c\u3089\u306e\u65b0\u3057\u3044WFO\u6a5f\u80fd\u306b\u3088\u3063\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u696d\u52d9\u9805\u76ee\u3092\u5f93\u696d\u54e1\u306b\u52d5\u768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Henry\uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/> 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href=\"https:\/\/www.genesyslab.com\/news-and-events\/press-releases\/genesys-announces-new-offerings-to-unleash-the-power-of-great-customer-experience.aspx\">\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u88dc\u8db3\u8cc7\u6599<\/strong><br \/> <a href=\"https:\/\/www.genesyslab.com\/gartner-names-genesys-a-challenger-in-its-magic-quadrant-for-contact-center-workforce-optimization\/landing-page.aspx\">\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u300c2013\u5e74\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u300d\u30ec\u30dd\u30fc\u30c8<\/a><\/p>\n<p><strong>\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c9\u306b\u3064\u3044\u3066<\/strong><br \/> 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\/> \u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u300d<br \/> \uff08Jim Davies\u8457\u30012013\u5e7411\u670820\u65e5\u767a\u884c\uff09<\/p>\n<hr style=\"border: none; border-top: dashed 1px #C0C0C0; height: 1px; color: #ffffff; width: 840px;\">\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/> 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href=\"https:\/\/www.genesyslab.com\/products\/workload-management.aspx\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/a>\u307e\u3067\u3001\u6bce\u65e51\u5104\u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u304c\u6700\u9069\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u306b\u5408\u308f\u305b\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<br \/> <a href=\"https:\/\/www.genesyslab.com\" target=\"_blank\">www.genesyslab.com<\/a><\/p>\n<hr style=\"border: none; border-top: dashed 1px #C0C0C0; height: 1px; color: #ffffff; width: 840px;\">\n<address style=\"font-style: normal;\"><strong>\u25a0\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/strong><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e<br \/> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8<br \/> \u6589\u85e4 \u54f2\u4e5f<br \/> TEL\uff1a03-6361-8960&nbsp;&nbsp;FAX\uff1a03-6327-7955&nbsp;&nbsp;<a href=\"mailto:saito@genesyslab.com\">E-mail\uff1asaito@genesyslab.com<\/a><\/address>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 12\/12\/2013 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