{"id":98854,"date":"2015-05-13T00:00:00","date_gmt":"2015-05-13T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98854"},"modified":"2018-10-11T09:49:34","modified_gmt":"2018-10-11T16:49:34","slug":"skype-for-businesscx-platform","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/skype-for-businesscx-platform","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Skype for Business\u3068CX Platform\u3092\u7d71\u5408\u3057\u305f \u696d\u754c\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">05\/13\/2015<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Skype for Business\u3068CX Platform\u3092\u7d71\u5408\u3057\u305f \u696d\u754c\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2015\u5e74&nbsp;5\u6708 14\u65e5\u3010\u65e5\u672c\u8a9e\u8a33\u3011<\/p>\n<h3>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Skype for Business\u3068CX Platform\u3092\u7d71\u5408\u3057\u305f \u696d\u754c\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868<br \/> \uff5e&nbsp;\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306e\u696d\u754c\u6700\u5148\u7aef\u306e\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30ebCX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408&nbsp;\uff5e<\/h3>\n<p><strong>\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 &nbsp;\u2014 2015\u5e74&nbsp;5\u6708 4\u65e5 \u2014 <\/strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08www.genesys.com\uff09\u306f\u672c\u65e5\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u793e\u306eSkype for Business\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\">Genesys Customer Experience Platform<\/a>&nbsp;\u3068\u306e\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3057\u305f\u696d\u754c\u3067\u3082\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u3001\u5171\u901a\u306e\u5358\u4e00\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001Skype Developer Platform\u306e\u4e00\u90e8\u3067\u3042\u308b\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30fc\u30b8API\u3092\u5229\u7528\u3057\u3066<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/system-integrations\">Skype for Business\u3068\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u306a\u7d71\u5408\u3092\u5b9f\u73fe\u3059\u308b<\/a>\u521d\u3081\u3066\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u4f01\u696d\u3084\u5404\u90e8\u9580\u306f\u30d3\u30c7\u30aa\u3001\u97f3\u58f0\u3001\u30a4\u30f3\u30b9\u30bf\u30f3\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\uff08IM\uff09\u3092\u901a\u3058\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u306f\u3082\u3068\u3088\u308a\u3001\u305d\u308c\u305e\u308c\u306e\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u306e\u8ee2\u9001\u3082\u4e2d\u65ad\u3059\u308b\u3053\u3068\u306a\u304f\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\">\u4eca\u5e743\u6708\u306b\u767a\u8868\u3057\u305f<\/a>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc\u7ba1\u7406\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Skype for Business\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3054\u3068\u306b\u6700\u9069\u5316\u3057\u305f\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u90e8\u9580\u3084\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u308f\u3089\u305a\u3001\u6700\u826f\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u307e\u305f\u306f\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u306b\u6700\u3082\u7cbe\u901a\u3057\u305f\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306b\u3088\u308b\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u4e21\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3059\u3079\u3066\u306e\u898f\u6a21\u306e\u4f01\u696d\u304c\u3001\u9867\u5ba2\u3092\u4e2d\u5fc3\u306b\u304a\u3044\u305f\u30ef\u30f3\u30fb\u30c8\u30a5\u30fc\u30fb\u30ef\u30f3\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u5bfe\u5fdc\u3092\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3059\u3079\u3066\u306e\u90e8\u9580\u306b\u304a\u3044\u3066\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u793e\u9577\u517cCEO\u306e\u30dd\u30fc\u30eb\u30fb\u30bb\u30b0\u30ec\u306f\u3001\u300c\u5404\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4f01\u696d\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u3001\u90e8\u9580\u3084\u5730\u7406\u7684\u306a\u5236\u7d04\u306a\u304f\u9069\u5207\u306a\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u304c\u3001\u9867\u5ba2\u306b\u95a2\u308f\u308a\u5408\u3046\u3053\u3068\u304c\u7406\u60f3\u7684\u3067\u3042\u308b\u3068\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u307e\u3067\u306f\u305d\u308c\u3092\u5b9f\u73fe\u56f0\u96e3\u3068\u898b\u306a\u3059\u4f01\u696d\u3082\u3042\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Skype for Business\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u898f\u6a21\u306b\u304b\u304b\u308f\u3089\u305a\u3053\u306e\u7406\u60f3\u7684\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306e\u3067\u3059\u3002\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u3067\u3001\u4f01\u696d\u306f\u696d\u7e3e\u3092\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306b\u62bc\u3057\u4e0a\u3052\u3001\u58f2\u4e0a\u3084\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Skype for Business\u306e\u30d1\u30ef\u30fc<\/h3>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u3068Skype for Business\u306e\u5f37\u307f\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3001\u305d\u3057\u3066\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30b3\u30f3\u30d0\u30fc\u30b8\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3068\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u7d4c\u7531\u3057\u3066\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u3084\u3001\u30c1\u30e3\u30cd\u30eb\u9593\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5207\u308a\u66ff\u3048\u306a\u304c\u3089\u3001\u5305\u62ec\u7684\u306a\u5206\u6790\u60c5\u5831\u3092\u53d6\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u4e2d\u5c0f\u898f\u6a21\u304b\u3089\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u9069\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u9867\u5ba2\u3067\u3042\u308bCegeka\u793e\u3001Shared Technology and Infrastructure Delivery\u62c5\u5f53\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u306eLuc Greefs\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cGenesys Business Edition\u3068Skype for Business\u3068\u306e\u7d71\u5408\u306f\u3001\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u304b\u3064\u67d4\u8edf\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6211\u3005\u306b\u3082\u305f\u3089\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u6211\u3005\u306f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u305d\u306e\u4e00\u65b9\u3067\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d9\u30fc\u30b9\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u8cb7\u53ce\u3057\u305f\u4f01\u696d\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5bb9\u6613\u306b\u5438\u53ce\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300d<\/p>\n<p>\u65b0\u305f\u306b\u5b9f\u73fe\u3055\u308c\u305f\u6a5f\u80fd\u306e\u4e00\u90e8\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li>\n<h4>\u8c4a\u5bcc\u3067\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30de\u30eb\u30c1\u30e1\u30c7\u30a3\u30a2\u6a5f\u80fd<\/h4>\n<p>\u9867\u5ba2\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u3088\u308a\u500b\u4eba\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7d44\u7e54\u5168\u4f53\u306b\u308f\u305f\u308a\u5f53\u8a72\u554f\u984c\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<h4>\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u9014\u5207\u308c\u306a\u3044\u30c1\u30e3\u30cd\u30eb\u79fb\u884c<\/h4>\n<p>\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fSkype for Business\u3067\u306e\u97f3\u58f0\u3001\u30d3\u30c7\u30aa\u3001IM\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<h4>\u62e1\u5f35\u3055\u308c\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/capabilities\/omnichannel-desktop\">Genesys Omnichannel Desktop<\/a><\/h4>\n<p>Skype for Business\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u306f\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u540c\u3058\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3001\u7d44\u7e54\u5185\u3067\u5171\u540c\u4f5c\u696d\u3092\u3057\u305f\u308a\u3001\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<h4>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h4>\n<p>Skype for Business\u3092\u4ecb\u3057\u3066\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3044\u3066\u3082\u30d7\u30ec\u30bc\u30f3\u30b9\u60c5\u5831\u3068\u5bfe\u5fdc\u53ef\u80fd\u60c5\u5831\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u6700\u9069\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<h4>\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd<\/h4>\n<p>Skype for Business\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u308b\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u3001\u30c7\u30d0\u30a4\u30b9\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u306b\u95a2\u308f\u3089\u305a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u306b\u8cc7\u3059\u308b\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>\u6700\u5584\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u6700\u5584\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3>\n<p>\u300c\u4eca\u65e5\u306e\u30b3\u30f3\u30b7\u30e5\u30fc\u30de\u4e3b\u5c0e\u306e\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3044\u3066\u4f01\u696d\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u300d\u3068\u3001\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306eSkype Business Services\u62c5\u5f53\u306e\u672c\u793e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8Zig Serafin\u6c0f\u306f\u8a9e\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b7\u30b9\u30c6\u30e0\u3068Skype for Business\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u305d\u306e\u898f\u6a21\u306b\u95a2\u4fc2\u306a\u304f\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u7d20\u6674\u3089\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Unicomm Consulting\u306e\u4e3b\u5e2d\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3067\u3001Vanguard Communications\u306e\u793e\u9577\u3082\u52d9\u3081\u308bCX\u696d\u754c\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306eDon Van Doren\u6c0f\u306f\u3001\u300cSkype for Business\u306e\u30b3\u30a2\u3068\u306a\u308bUCMA\u6a5f\u80fd\u3092\u6709\u52b9\u6d3b\u7528\u3059\u308b\u4e0a\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u5927\u304d\u306a\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u6f5c\u5728\u7684\u80fd\u529b\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u3092\u3072\u3068\u3064\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30b9\u30bf\u30c3\u30af\u306b\u307e\u3068\u3081\u3001\u7d71\u5408\u5316\u3055\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3067\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u3042\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u306b\u308f\u305f\u308a\u3001\u304b\u3064\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u652f\u63f4\u304c\u5f97\u3089\u308c\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u30ea\u30c3\u30c1\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Skype for Business\u3068\u7d71\u5408\u5316\u3055\u308c\u305f\u6b21\u4e16\u4ee3\u306eGenesys Customer Experience Platform\u306f\u30012015\u5e747\u6708\u304b\u3089\u8ca9\u58f2\u304c\u958b\u59cb\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30015\u67084\u65e5\uff5e8\u65e5\u306b\u958b\u50ac\u3055\u308c\u305fMicrosoft Ignite\u306e\u5c55\u793a\u5834\u30d6\u30fc\u30b9\u306b\u3066Skype for Business\u3068Genesys Customer Experience Platform\u306e\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30e9\u30a4\u30d6\u30c7\u30e2\u3067\u62ab\u9732\u3057\u305f\u307b\u304b\u30015\u67087\u65e5\u306e\u7279\u5225\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u3082\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30af\u30e9\u30a6\u30c9\u578b\u304a\u3088\u3073\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u4e8b\u696d\u3092\u6210\u529f\u306b\u5c0e\u3051\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002Genesys\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4e00\u8cab\u3057\u3066\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u9867\u5ba2\u3092\u4f01\u696d\u306e\u652f\u6301\u8005\u3078\u3068\u5909\u3048\u3066\u3044\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4e16\u754c80\u304b\u56fd\u306b\u308f\u305f\u308b4,500\u793e\u4ee5\u4e0a\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3092\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u3001\u6bce\u65e51\u5104\u4ef6\u4ee5\u4e0a\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u97f3\u58f0\u306b\u3088\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3057\u3066\u3044\u307e\u3059\u3002<br \/> <a href=\"https:\/\/www.genesys.com\/ja-jp\" target=\"_blank\">https:\/\/www.genesys.com\/ja-jp<\/a><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/> \u6589\u85e4 \u54f2\u4e5f<br \/> Tel: 03-6361-8960 Fax\uff1a03-6327-7955<br \/> Email:&nbsp; tetsuya.saito@genesys.com<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 05\/13\/2015 \u30b8\u30a7\u30cd\u30b7\u30b9\u3001Skype for Business\u3068CX Platform\u3092\u7d71\u5408\u3057\u305f \u696d\u754c\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-98854","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"05\/13\/2015","meta_description":"\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\uff1a\u30b8\u30a7\u30cd\u30b7\u30b9\u3001Skype for Business\u3068CX Platform\u3092\u7d71\u5408\u3057\u305f\u696d\u754c\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868 \uff5e\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u306e\u696d\u754c\u6700\u5148\u7aef\u306e\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30ebCX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408"},"news_date":"2015-05-13","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98854\/revisions"}],"predecessor-version":[{"id":100510,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98854\/revisions\/100510"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=98854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}