{"id":98839,"date":"2016-03-22T00:00:00","date_gmt":"2016-03-22T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98839"},"modified":"2021-03-01T20:08:29","modified_gmt":"2021-03-02T04:08:29","slug":"tei-201603","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/tei-201603","title":{"rendered":"\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u4f01\u696d\u306b\u5927\u304d\u306a\u6295\u8cc7\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8abf\u67fb\u306b\u3088\u3063\u3066\u7acb\u8a3c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">03\/22\/2016<\/p>\n<h1>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u4f01\u696d\u306b\u5927\u304d\u306a\u6295\u8cc7\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8abf\u67fb\u306b\u3088\u3063\u3066\u7acb\u8a3c<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2016\u5e74 3\u6708 23\u65e5\u3010\u65e5\u672c\u8a9e\u8a33\u3011<\/p>\n<p><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u4f01\u696d\u306b\u5927\u304d\u306a\u6295\u8cc7\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8abf\u67fb\u306b\u3088\u3063\u3066\u7acb\u8a3c<br \/>\n\uff5e \u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u5168\u4f53\u3067158%\u306eROI\uff08\u6295\u8cc7\u53ce\u76ca\u7387\uff09\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u8abf\u67fb\u306b\u3088\u3063\u3066\u660e\u3089\u304b\u306b \uff5e<\/strong><\/p>\n<p><strong>\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u5dde\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\uff0d2016\u5e74 2\u670817\u65e5\uff0d\u00a0<\/strong><a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08www.genesys.com\uff09\u306f\u672c\u65e5\u3001Forrester Consulting\uff08\u4ee5\u4e0b\u3001Forrester\uff09\u306b\u59d4\u8a17\u3057\u305fTotal Economic Impact\u2122\u00a0\uff08TEI\u3001\u7dcf\u5408\u7684\u306a\u7d4c\u6e08\u52b9\u679c\uff09\u8abf\u67fb\u306e\u7d50\u679c\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u540c\u8abf\u67fb\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u5927\u4f01\u696d\u306eROI\uff08\u6295\u8cc7\u53ce\u76ca\u7387\u3001\u4ee5\u4e0bROI\uff09\u3092\u691c\u8a3c\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u8abf\u67fb\u7d50\u679c\u306b\u3088\u308c\u3070\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u3001\u88fd\u54c1\u306e\u8cfc\u5165\u65e5\u304b\u30895\u5e74\u9593\u3067158%\u306eROI\u3092\u9054\u6210\u3059\u308b\u3068\u3068\u3082\u306b\u3001E\u30b3\u30de\u30fc\u30b9\u306b\u304a\u3051\u308b\u8ca9\u58f2\u3078\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u6570\u306e\u5897\u52a0\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u3044\u3063\u305f\u696d\u52d9\u6539\u5584\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u3001Forrester\u00a0\u304c\u5b9f\u65bd\u3057\u305f\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eTotal Economic Impact\u2122\u00a0\u8abf\u67fb\u300d\u306b\u3088\u308b\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u300113\u304b\u6708\u672a\u6e80\u3067ROI\u3092\u9054\u6210\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6700\u9ad8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cac\u4efb\u8005\u30de\u30e9\u30a4\u30a2\u30f3\u30fb\u30c6\u30fb\u30d6\u30fc\u30b8\uff08Merjin te Booji\uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u8abf\u67fb\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u304a\u3044\u3066\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u8df5\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3084\u58f2\u4e0a\u3052\u306e\u6539\u5584\u3060\u3051\u3067\u306a\u304f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3082\u540c\u6642\u306b\u9054\u6210\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u7af6\u5408\u529b\u3092\u4fdd\u3061\u3064\u3064\u3001\u4eca\u65e5\u306e\u9867\u5ba2\u304c\u6c42\u3081\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u6295\u8cc7\u306f\u3001\u78ba\u5b9f\u6027\u306e\u9ad8\u3044\u30d3\u30b8\u30cd\u30b9\u30fb\u30c7\u30a3\u30b7\u30b8\u30e7\u30f3\u3068\u8a00\u3048\u307e\u3059\u3002\u300d<\/p>\n<h3><strong>\u6570\u5024\u3067\u898b\u308b\u8abf\u67fb\u7d50\u679c<\/strong><\/h3>\n<p>Forrester\u306e\u8abf\u67fb\u306b\u3088\u308a\u3001\u4f01\u696d\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u305f\u5834\u5408\u3001E\u30b3\u30de\u30fc\u30b9\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u6570\u304c\u5897\u52a0\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30b3\u30b9\u30c8\u304c\u4f4e\u6e1b\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u554f\u984c\u89e3\u6c7a\u306b\u8981\u3059\u308b\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u308b\u3053\u3068\u304c\u8a3c\u660e\u3055\u308c\u307e\u3057\u305f\u3002\u4ee5\u4e0b\u304c\u8abf\u67fb\u7d50\u679c\u306e\u8981\u70b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30ad\u30fc\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u55aa\u5931\u304c50%\u6e1b\u5c11<\/li>\n<li>E\u30b3\u30de\u30fc\u30b9\u304a\u3088\u3073\u97f3\u58f0\u901a\u8a71\u306b\u3088\u308b\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u6570\u5897\u52a0\u306b\u3088\u308a\u3001\u53ce\u76ca\u304c100\u4e07\u30c9\u30eb\u4ee5\u4e0a\u5897\u52a0<\/li>\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u4efb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f01\u696d\u7d44\u7e54\u306b\u7d44\u307f\u8fbc\u3080\u305f\u3081\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u304c50%\u4f4e\u6e1b<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u51e6\u7406\u6642\u9593\u304c12.5%\u6539\u5584<\/li>\n<li>\u6295\u8cc7\u56de\u53ce\u306b\u5fc5\u8981\u306a\u671f\u9593\u306f12.8\u304b\u6708<\/li>\n<\/ul>\n<h3><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u306e\u5fc5\u8981\u6027<\/strong><\/h3>\n<p>\u9867\u5ba2\u306f\u307e\u3059\u307e\u3059\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306b\u7cbe\u901a\u3057\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u95a2\u5fc3\u3092\u6301\u3061\u3001\u307e\u305f\u30e2\u30d0\u30a4\u30eb\u3092\u91cd\u8996\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u76f4\u89b3\u7684\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3084\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u6570\u304c\u6025\u5897\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30f3\u30d7\u30eb\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u304c\u9ad8\u307e\u3063\u305f\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u7d71\u4e00\u7684\u304b\u3064\u4e00\u8cab\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u73fe\u3059\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306e\u300c\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u306e\u9032\u5316\u300d\u306e\u56f3\u306b\u793a\u3059\u3088\u3046\u306b\u3001\u4f01\u696d\u306f\u6b21\u4e16\u4ee3\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3067\u3042\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u5168\u904e\u7a0b\u3092\u901a\u3058\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001Web\u30b5\u30a4\u30c8\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306b\u308f\u305f\u3063\u3066\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u9867\u5ba2\u306e\u8996\u70b9\u3092\u53d6\u308a\u8fbc\u3080\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u7d44\u7e54\u306b\u3068\u3063\u3066\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<h5 style=\"text-align: center;\"><\/h5>\n<p>Forrester\u3067\u306f\u3001\u300c\u9867\u5ba2\u512a\u4f4d\u306e\u6642\u4ee3\u300d\u306e\u30cb\u30fc\u30ba\u3068\u3057\u3066\u3001\u3042\u3089\u3086\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308b\u3068\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u3044\u3053\u306a\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u4fa1\u683c\u3001\u8a55\u5224\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u5f97\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u3057\u3066\u7dad\u6301\u3057\u3066\u3044\u304f\u552f\u4e00\u306e\u65b9\u6cd5\u306f\u3001\u5e38\u306b\u9867\u5ba2\u306e\u3053\u3068\u3092\u6700\u512a\u5148\u306b\u8003\u3048\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u8abf\u67fb\u5831\u544a\u66f8\u306e\u4e3b\u57f7\u7b46\u8005\u3067\u3042\u308b\u3001Forrester\u306eTotal Economic Impact\u2122\u00a0\u62c5\u5f53\u30b7\u30cb\u30a2\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3001\u30ea\u30ba\u30fb\u30a6\u30a3\u30b6\u30fc\u30b9\u30d7\u30fc\u30f3\uff08Liz Witherspoon\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u4f01\u696d\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u3068\u97f3\u58f0\u306b\u3088\u308b\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30c1\u30e3\u30cd\u30eb\u304a\u3088\u3073\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u305d\u306e\u4e00\u65b9\u3067\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30b3\u30b9\u30c8\u3068\u4eba\u4ef6\u8cbb\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057\u3066\u3044\u307e\u3059\u300d<\/p>\n<h3><strong>\u8abf\u67fb\u7d50\u679c\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u60c5\u5831<\/strong><\/h3>\n<ul>\n<li>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u95a2\u3059\u308b\u8abf\u67fb\u7d50\u679c\u306f\u3053\u3061\u3089\u3088\u308a\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u304f\u3060\u3055\u3044\u3002Forrester Total Economic Impact\u2122\u00a0\uff08TEI\uff09\u306e\u8abf\u67fb<\/li>\n<li>Forrester\u306b\u3088\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3082\u305f\u3089\u3059\u4fa1\u5024\u306b\u3064\u3044\u3066\u306e\u89e3\u8aac\u30d3\u30c7\u30aa\u306f\u3053\u3061\u3089\u3088\u308a\u3054\u89a7\u4e0b\u3055\u3044\u3002<a href=\"https:\/\/www.genesys.com\/ja-jp\/campaign\/tei-of-purecloud\">TEI\u306e\u30a4\u30f3\u30d5\u30a9\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3068\u30d3\u30c7\u30aa<\/a><\/li>\n<li>\u4eca\u56de\u306e\u8abf\u67fb\u7d50\u679c\u306b\u95a2\u3059\u308b\u3088\u308a\u8a73\u3057\u3044\u5206\u6790\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eWeb\u30bb\u30df\u30ca\u30fc\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u304d\u3001\u300c\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u771f\u306e\u4fa1\u5024\u3092\u5b9f\u73fe\u3059\u308b\uff1a\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eTotal Economic Impact\u2122\u300d\u3092\u3054\u8996\u8074\u304f\u3060\u3055\u3044\uff08\u5317\u7c73\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u30e9\u30c6\u30f3\u30a2\u30e1\u30ea\u30ab\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u5411\u3051\u306b\u30e9\u30a4\u30d6\u653e\u9001\u3055\u308c\u307e\u3059\uff09\u3002\u8b1b\u5e2b\u306fForrester Research\u793e\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30d7\u30ea\u30f3\u30b7\u30d1\u30eb\u30a2\u30ca\u30ea\u30b9\u30c8\u3001\u30a2\u30fc\u30c8\u30fb\u30b7\u30e7\u30fc\u30e9\u30fc\uff08Art Schoeller\uff09\u6c0f\u3001\u540c\u3058\u304fForrester Research\u793e\u306eTotal Economic Impact\u696d\u52d9\u62c5\u5f53\u30b7\u30cb\u30a2\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3001\u30ea\u30ba\u30fb\u30a6\u30a3\u30b6\u30fc\u30b9\u30d7\u30fc\u30f3\uff08Liz Witherspoon\uff09\u6c0f\u3001\u304a\u3088\u3073\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30d7\u30ed\u30c0\u30af\u30c8\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30ea\u30b5\u30fb\u30a2\u30dc\u30c3\u30c8\uff08Lisa Abbott\uff09\u3067\u3059\u3002<\/li>\n<li><a href=\"https:\/\/tools.totaleconomicimpact.com\/go\/genesys\/engagementcenter\/\">Forrester ROI\u30ab\u30ea\u30ad\u30e5\u30ec\u30fc\u30bf\u30fc<\/a>\u3067\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3082\u305f\u3089\u3059\u8cbb\u7528\u5bfe\u52b9\u679c\u306b\u3064\u3044\u3066\u8a66\u7b97\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3><strong>\u8abf\u67fb\u65b9\u6cd5<\/strong><\/h3>\n<p>Forrester\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u3066\u3044\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u55b6\u696d\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u3001\u304a\u3088\u3073Forrester \u306e\u30a2\u30ca\u30ea\u30b9\u30c8\u306b\u805e\u304d\u53d6\u308a\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u8abf\u67fb\u306b\u3054\u5354\u529b\u3044\u305f\u3060\u3044\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u4ee5\u4e0b\u306e5\u793e\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u7c73\u56fd\u306b\u672c\u793e\u3092\u304a\u304f\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u3002\u5168\u4e16\u754c\u3067\u30d3\u30b8\u30cd\u30b9\u3092\u5c55\u958b\u3057\u3001\u58f2\u4e0a\u9ad8\u306f100\u5104\u30c9\u30eb\u8d85\u3002<\/li>\n<li>\u56fd\u969b\u7684\u306b\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u4e2d\u56fd\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3002\u672c\u793e\u306f\u4e2d\u56fd\u3068\u30a2\u30e1\u30ea\u30ab\u3002\u58f2\u4e0a\u9ad8\u306f420\u5104\u30c9\u30eb\u3002<\/li>\n<li>E\u30b3\u30de\u30fc\u30b9\u306b\u304a\u3051\u308b\u4e16\u754c\u3067\u3082\u4ee3\u8868\u7684\u306a\u4f01\u696d\u3067\u3001\u4e16\u754c\u3067\u30c8\u30c3\u30d75\u306b\u5165\u308bE\u30b3\u30de\u30fc\u30b9\u30b5\u30a4\u30c8\u3092\u904b\u55b6\u3002\u6bce\u67083,200\u4e07\u4eba\u4ee5\u4e0a\u306e\u30e6\u30cb\u30fc\u30af\u30d3\u30b8\u30bf\u30fc\u6570\u3092\u8a87\u308a\u3001\u58f2\u4e0a\u9ad8\u306f80\u5104\u30c9\u30eb\u8d85\u3002<\/li>\n<li>\u30a2\u30d5\u30ea\u30ab\u306e\u79fb\u52d5\u4f53\u901a\u4fe1\u4e8b\u696d\u8005\u300240\u304b\u56fd5,500\u4e07\u4eba\u4ee5\u4e0a\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3001\u97f3\u58f0\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30c7\u30fc\u30bf\u3001\u304a\u3088\u3073\u30b3\u30f3\u30d0\u30fc\u30b8\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3002\u58f2\u4e0a\u9ad8\u306f50\u5104\u30c9\u30eb\u8d85\u3002<\/li>\n<li>\u5357\u7c73\u3067\u6700\u5927\u306e\u6c11\u9593\u91d1\u878d\u30b3\u30f3\u30b0\u30ed\u30de\u30ea\u30c3\u30c8\u3002\u4e16\u754c\u6709\u6570\u306e\u898f\u6a21\u3092\u8a87\u308b\u9280\u884c\u3092\u6709\u3057\u300120\u304b\u56fd4,000\u4ee5\u4e0a\u306e\u652f\u5e97\u3092\u4fdd\u6709\u3002\u58f2\u4e0a\u9ad8\u306f39\u5104\u30c9\u30eb\u8d85\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306e\u4e16\u754c\u7684\u306a\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u3001\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u304a\u3051\u308b\u3042\u3089\u3086\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u306b\u304a\u3044\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/innovations\/omnichannel\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09<\/a>\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u306e\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f25\u5e74\u4ee5\u4e0a\u306b\u308f\u305f\u3063\u3066\u3001\u304a\u5ba2\u69d8\u3092\u3059\u3079\u3066\u306e\u4e8b\u696d\u904b\u55b6\u306e\u4e2d\u5fc3\u306b\u4f4d\u7f6e\u4ed8\u3051\u3001\u512a\u308c\u305f\u696d\u7e3e\u3092\u4f01\u696d\u306b\u3082\u305f\u3089\u3059\u306e\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3067\u3042\u308b\u3068\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4e16\u754c120\u304b\u56fd\u306b\u308f\u305f\u308b4,700\u793e\u4ee5\u4e0a\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-stories\">\u30e6\u30fc\u30b6\u30fc\u4f01\u696d<\/a>\u3067\u63a1\u7528\u3055\u308c\u3001<a href=\"https:\/\/www.genesys.com\/solutions\/cloud\">\u30af\u30e9\u30a6\u30c9\u578b<\/a>\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3067\u5e74\u9593240\u5104\u4ef6\u4ee5\u4e0a\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3057\u3066\u3044\u307e\u3059\u3002<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\" target=\"_blank\" rel=\"noopener\">https:\/\/www.genesys.com\/ja-jp<\/a><\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-6361-8960 Fax\uff1a03-6327-7955<br \/>\nEmail:\u00a0 tetsuya.saito@genesys.com<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 03\/22\/2016 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u4f01\u696d\u306b\u5927\u304d\u306a\u6295\u8cc7\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8abf\u67fb\u306b\u3088\u3063\u3066\u7acb\u8a3c [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-98839","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/22\/2016","meta_description":"\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\uff1a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u4f01\u696d\u306b\u5927\u304d\u306a\u6295\u8cc7\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8abf\u67fb\u306b\u3088\u3063\u3066\u7acb\u8a3c \uff5e \u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u5168\u4f53\u3067158%\u306eROI\uff08\u6295\u8cc7\u53ce\u76ca\u7387\uff09\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u8abf\u67fb\u306b\u3088\u3063\u3066\u660e\u3089\u304b\u306b \uff5e","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2016-03-22","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98839\/revisions"}],"predecessor-version":[{"id":366567,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98839\/revisions\/366567"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=98839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}