{"id":98834,"date":"2016-06-15T00:00:00","date_gmt":"2016-06-15T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=98834"},"modified":"2021-02-21T23:44:53","modified_gmt":"2021-02-22T07:44:53","slug":"eiu-ondemand-201606","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/eiu-ondemand-201606","title":{"rendered":"\u30aa\u30f3\u30c7\u30de\u30f3\u30c9CX\u30e2\u30c7\u30eb\u306e\u5c0e\u5165\u306b\u610f\u6b32\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u754c"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

06\/15\/2016<\/p>\n

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<\/h2>\n

[\/vc_column_text]<\/span>[vc_column_text]<\/p>\n

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\n\uff5e Economist Intelligence Unit\u306e\u65b0\u305f\u306a\u8abf\u67fb\u306b\u3088\u308a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u754c\u304c\u5927\u304d\u306a\u5909\u5316\u306e\u702c\u6238\u969b\u306b\u3042\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b<\/strong><\/p>\n

 <\/p>\n

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\n\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u7d4c\u6e08\u3068\u9023\u52d5\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5c0e\u5165\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d0\u30a4\u30e4\u30fc\u304c\u71b1\u671b\u3059\u308b\u4e00\u65b9\u3067\u3001\u65e2\u5b58\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u696d\u754c\u306e\u9700\u8981\u306b\u6d88\u6975\u7684\u306a\u3053\u3068\u3082\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u5bfe\u8c61\u306e\u4f01\u696d\u306e\u3046\u3061\u3001\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5185\u5bb9\u3068\u30c1\u30e3\u30cd\u30eb\u304c\u300c\u5927\u5909\u9806\u8abf\u3067\u3042\u308b\u300d\u3068\u7b54\u3048\u305f\u4f01\u696d\u306f\u308f\u305a\u304b12%\u3067\u3057\u305f\u3002<\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u9700\u8981\u3068\u4f9b\u7d66\u306e\u9593\u306b\u30ae\u30e3\u30c3\u30d7\u304c\u3042\u308b\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u65b0\u3057\u304f\u9769\u65b0\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u306e\u5275\u51fa\u306b\u3001\u73fe\u5728\u3001\u696d\u52d9\u6642\u9593\u306e40%\u3092\u8cbb\u3084\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3055\u3089\u306b\u4eca\u5f8c3\u5e74\u9593\u3067\u305d\u306e\u53d6\u308a\u7d44\u307f\u3092\u62e1\u5927\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u300c\u4ed6\u306e\u5e02\u5834\u306b\u5927\u304d\u306a\u5909\u5316\u3092\u3082\u305f\u3089\u3057\u3066\u304d\u305f\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u898b\u3066\u5206\u304b\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u306f\u5927\u80c6\u306a\u524d\u9032\u304c\u5fc5\u8981\u3067\u3001\u305d\u3046\u3057\u306a\u3051\u308c\u3070\u4ed6\u306b\u5f8c\u308c\u3092\u53d6\u3063\u3066\u3057\u307e\u3046\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u3059\u3067\u306b\u5730\u4f4d\u3092\u78ba\u7acb\u3057\u305f\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306b\u3068\u3063\u3066\u3001\u65ac\u65b0\u306a\u30c8\u30ec\u30f3\u30c9\u3084\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3078\u306e\u53c2\u5165\u3092\u8003\u3048\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4eca\u5229\u76ca\u3092\u751f\u3093\u3067\u3044\u308b\u30e2\u30c7\u30eb\u304b\u3089\u624b\u3092\u5f15\u304f\u3053\u3068\u306b\u305f\u3081\u3089\u3044\u306f\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u9769\u65b0\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7121\u8996\u3059\u308b\u306e\u306f\u30ea\u30b9\u30af\u304c\u5927\u304d\u3059\u304e\u307e\u3059\u300d\u3068\u3001\u30d6\u30eb\u30fc\u30b9\u30fb\u30a8\u30a4\u30ba\u30f4\u30a3\u30af\uff08Bruce Eidsvik\uff09\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u4eca\u56de\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u300c\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\uff5e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u300d\u306f\u3001\u4e0b\u8a18\u30b5\u30a4\u30c8\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002
\nhttps:\/\/www.genesys.com\/ja-jp\/about-genesys\/resources\/service-on-demand-the-future-of-customer-service<\/p>\n

\u8abf\u67fb\u624b\u6cd5<\/strong>
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u4f01\u696d\u304c\u5c06\u6765\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u306e\u3088\u3046\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u3066\u3044\u308b\u304b\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u3001EIU\u3068\u63d0\u643a\u3057\u3066\u8abf\u67fb\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u3053\u306e\u8abf\u67fb\u3067\u306f\u3001\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u306b\u30d3\u30b8\u30cd\u30b9\u3068\u3057\u3066\u5bfe\u5fdc\u3059\u308b\u65b0\u3057\u3044\u9769\u65b0\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30e2\u30c7\u30eb\u306e\u5f79\u5272\u3092\u8a55\u4fa1\u3057\u307e\u3057\u305f\u3002\u300cService on Demand: The Future of Customer Service\uff08\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\uff5e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\uff09\u300d\u3068\u984c\u3055\u308c\u305f\u3053\u306e\u7814\u7a76\u306f\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u88fd\u54c1\u30b5\u30d7\u30e9\u30a4\u30e4\u30fc\u304a\u3088\u3073\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u4f01\u696d\u306e\u4e0a\u7d1a\u7d4c\u55b6\u5e79\u90e8275\u540d\u3092\u5bfe\u8c61\u306b\u884c\u308f\u308c\u307e\u3057\u305f\u3002<\/p>\n

EIU\u306f2016\u5e742\u6708\u304b\u30894\u6708\u307e\u3067\u306e\u9593\u306b\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u3067\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u7ba1\u7406\u904b\u55b6\u306b\u643a\u308f\u308b\u5f79\u54e1200\u540d\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u88fd\u54c1\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306e\u5f79\u54e175\u540d\u306b\u5bfe\u3057\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u56de\u7b54\u8005\u306e\u3046\u306144%\u306f\u5c0f\u58f2\u696d\u300121%\u306f\u653f\u5e9c\u7d44\u7e54\u300115%\u306f\u901a\u4fe1\u696d\u754c\u3067\u3059\u3002\u8abf\u67fb\u5bfe\u8c61\u3068\u306a\u3063\u305f\u5f79\u54e1\u306e\u30ec\u30d9\u30eb\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u304c\u3001\u56de\u7b54\u8005\u306e25%\u306f\u7d4c\u55b6\u5e79\u90e8\u300134%\u306f\u4e0a\u7d1a\u5f79\u54e1\u300141%\u306f\u7ba1\u7406\u8077\u3067\u3057\u305f\u3002\u53c2\u52a0\u8005\u306e\u6240\u5c5e\u4f01\u696d\u3082\u3055\u307e\u3056\u307e\u3067\u3001\u3046\u306156%\u304c\u5e74\u9593\u53ce\u76ca2.5\u5104\u30c9\u30eb\u672a\u6e80\u300120%\u304c10\u5104\u30c9\u30eb\u8d85\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\u306e\u7d50\u679c\u306f\u3001\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u3067\u958b\u50ac\u3055\u308c\u305f\u5e74\u306b\u4e00\u5ea6\u306eGenesys Leaders Council \u3067\u72ec\u5360\u7684\u306b\u767a\u8868\u3055\u308c\u3001\u73fe\u5728\u516c\u958b\u4e2d\u3067\u3059\u3002<\/p>\n

Web\u30bb\u30df\u30ca\u30fc\u3078\u306e\u53c2\u52a0\u306e\u3054\u6848\u5185<\/strong>
\n7\u670812\u65e5\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u3084EIU\u306e\u7814\u7a76\u8005\u3092\u4ea4\u3048\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306eWeb\u30bb\u30df\u30ca\u30fc\u300cService on Demand: The Future of Customer Service\uff08\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\uff5e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\uff09\u300d\u304c\u958b\u50ac\u3055\u308c\u307e\u3059\u3002\u8abf\u67fb\u7d50\u679c\u3092\u3088\u308a\u6df1\u304f\u5206\u6790\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u69cb\u60f3\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f01\u696d\u3084\u7d44\u7e54\u304c\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b\u3092\u691c\u8a0e\u3044\u305f\u3060\u304f\u305f\u3081\u306e\u30bb\u30df\u30ca\u30fc\u3067\u3059\u3002\u305c\u3072\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/p>\n

 <\/p>\n

Economist Intelligence Unit\u306b\u3064\u3044\u3066<\/strong>
\nEconomist Intelligence Unit\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u8abf\u67fb\u306b\u304a\u3051\u308b\u4e16\u754c\u7684\u30ea\u30fc\u30c0\u30fc\u3067\u3059\u3002\u540c\u793e\u306f\u5b9a\u671f\u520a\u884c\u7269\u300cEconomist\u300d\u3092\u767a\u520a\u3059\u308bThe Economist Group\u306eB2B\u8abf\u67fb\u90e8\u9580\u3067\u3059\u3002\u4e16\u754c\u5e02\u5834\u306e\u52d5\u5411\u304a\u3088\u3073\u4e8b\u696d\u6226\u7565\u306b\u3064\u3044\u3066\u3001\u4fe1\u983c\u6027\u304c\u9ad8\u3044\u516c\u5e73\u306a\u5206\u6790\u3092\u9069\u6642\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u5e79\u90e8\u306e\u610f\u601d\u6c7a\u5b9a\u529b\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001https:\/\/www.eiu.com\/<\/a>\u00a0\u307e\u305f\u306f https:\/\/twitter.com\/theeiu<\/a> \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n

\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong>
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