{"id":98823,"date":"2016-12-11T00:00:00","date_gmt":"2016-12-11T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98823"},"modified":"2021-02-07T23:43:39","modified_gmt":"2021-02-08T07:43:39","slug":"201612-iot-cx","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/201612-iot-cx","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30d5\u30ed\u30b9\u30c8\uff06\u30b5\u30ea\u30d0\u30f3\u3068\u5171\u540c\u3067\u3001\u30e2\u30ce\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\uff08IoT\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306b\u95a2\u3059\u308b\u65b0\u305f\u306a\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3092\u767a\u8868"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">12\/11\/2016<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30d5\u30ed\u30b9\u30c8\uff06\u30b5\u30ea\u30d0\u30f3\u3068\u5171\u540c\u3067\u3001\u30e2\u30ce\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\uff08IoT\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306b\u95a2\u3059\u308b\u65b0\u305f\u306a\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3092\u767a\u8868<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<ul>\n<li>\u65e5\u672c\u306e\u56de\u7b54\u8005\u306e\u307b\u307c\u534a\u6570\uff0848\uff05\uff09\u304cIoT\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u304c\u3001\u4eca\u5e741\u5e74\u4ee5\u5185\u306e\u5c0e\u5165\u3092\u691c\u3057\u3066\u3044\u308b\u306e\u306f19%<\/li>\n<li>81\uff05\u306e\u65e5\u672c\u306e\u56de\u7b54\u8005\u304c\u9867\u5ba2\u306e\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001CX\u306e\u6539\u5584\u304c\u91cd\u8981\u3067\u3042\u308b\u3068\u56de\u7b54<\/li>\n<li>87%\u306e\u65e5\u672c\u306e\u56de\u7b54\u8005\u306fIoT\u3092\u6d3b\u7528\u3057\u305fCX\u6226\u7565\u306b\u306f\u7d4c\u55b6\u8005\u5c64\u306e\u95a2\u4e0e\u3001\u3068\u308a\u308f\u3051CEO\u304c\u91cd\u8981\u306a\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3067\u3042\u308b\u3068\u8a8d\u8b58<\/li>\n<\/ul>\n<p><strong>\u6771\u4eac\u3001<\/strong><strong>2016<\/strong><strong>\u5e74<\/strong><strong>12<\/strong><strong>\u6708<\/strong><strong>14<\/strong><strong>\u65e5<\/strong> <strong>\u2014<\/strong> \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/jp<\/a>\uff09\u306f\u672c\u65e5\u3001\u4f01\u696d\u3084\u5404\u7a2e\u56e3\u4f53\u3092\u5bfe\u8c61\u306b\u5b9f\u65bd\u3057\u305f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30e2\u30c7\u30eb\u306b\u304a\u3051\u308b\u30e2\u30ce\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\uff08IoT\uff09\u306e\u5229\u7528\u306e\u4e16\u754c\u7684\u52d5\u5411\u306b\u95a2\u3059\u308b\u591a\u6bb5\u7684\u306a\u8abf\u67fb\u7d50\u679c\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30d5\u30ed\u30b9\u30c8\uff06\u30b5\u30ea\u30d0\u30f3\u306b\u59d4\u8a17\u3057\u3066\u5b9f\u65bd\u3057\u305f\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u95a2\u3059\u308b\u300c<strong><em>2016<\/em><\/strong><strong><em>\u5e74\u7248 <\/em><\/strong><strong><em>IoT<\/em><\/strong><strong><em>\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08<\/em><\/strong><strong><em>CX<\/em><\/strong><strong><em>\uff09\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\uff08<\/em><\/strong><strong><em>The 2016 IoT-Enabled Customer Experience (CX) Report<\/em><\/strong><strong><em>\uff09<\/em><\/strong>\u300d\u306f\u3001\u5c02\u7528\u30b5\u30a4\u30c8\u304b\u3089\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u306e\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u304a\u3088\u3073\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3088\u3076<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/innovations\/omnichannel\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u306f\u3001\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u304c\u3001\u4f01\u696d\u306e\u591a\u304f\u306f\u3001\u60c5\u5831\u5171\u6709\u3092\u59a8\u3052\u308b\u30b5\u30a4\u30ed\u5316\u304c\u539f\u56e0\u3067\u671f\u5f85\u901a\u308a\u306e\u7d50\u679c\u3092\u51fa\u305b\u3066\u3044\u307e\u305b\u3093\u3002IoT\u306f\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30a6\u30a7\u30d6\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u3055\u3089\u306b\u306f\u52d5\u753b\u307e\u3067\u3001\u7269\u7406\u7684\u74b0\u5883\u3068\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u306b\u308f\u305f\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u96c6\u7d04\u5316\u3092\u53ef\u80fd\u306b\u3057\u3001\u4f01\u696d\u306f\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u4e88\u6e2c\u306b\u57fa\u3065\u3044\u305f\u751f\u7523\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9867\u5ba2\u306b\u7d99\u7d9a\u7684\u306b\u63d0\u4f9b\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u8abf\u67fb\u306b\u3088\u3063\u3066\u3001\u65e5\u672c\u306e\u56de\u7b54\u8005\u306e81%\u306f\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u305f\u3081\u306bCX\u306e\u6539\u5584\u304c\u6709\u52b9\u3067\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u308b\u3082\u306e\u306e\u30011\u5e74\u4ee5\u5185\u306bCX\u6539\u5584\u306e\u305f\u3081\u306eIoT\u5c0e\u5165\u3092\u4e88\u5b9a\u3057\u3066\u3044\u308b\u4f01\u696d\u306f19\uff05\u3067\u3042\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u65e5\u672c\u306e\u4f01\u696d\u306fIoT\u3092\u6d3b\u7528\u3057\u305fCX\u6539\u5584\u306b\u4fa1\u5024\u3092\u898b\u51fa\u3057\u3001\u5c0e\u5165\u6e96\u5099\u304c\u6574\u3063\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u5b9f\u969b\u306bCX\u306bIoT\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u306f4%\u3068\u3044\u3046\u72b6\u6cc1\u3067\u3057\u305f\u3002<\/p>\n<p><strong>\u200b\u4e3b\u306a\u8abf\u67fb\u7d50\u679c\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/strong><\/p>\n<ol>\n<li>IoT\u306e\u6210\u719f\u5ea6\u3092\u6e2c\u5b9a\u3059\u308bCXI\u306e\u65e5\u672c\u30b9\u30b3\u30a2\u306f2.66\u3002\u30a2\u30b8\u30a2\u5168\u4f53\u306eIoT\u306eCXI\u30b9\u30b3\u30a2\u306f2.79\u3067\u3057\u305f\u3002<\/li>\n<li>\u65e5\u672c\u306e\u56de\u7b54\u8005\u306fCX\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u304a\u308a\u300150%\u304cCX\u306e\u6210\u719f\u306b\u5411\u3051\u3066IoT\u3092\u6d3b\u7528\u3059\u308b\u6e96\u5099\u304c\u3067\u304d\u3066\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u304c\u3001\u4ed6\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df\u306b\u6bd4\u3079\u308b\u3068\u3001CX\u306b\u5411\u3051\u305fIoT\u306e\u5b9f\u969b\u306e\u5c0e\u5165\u3067\u5f8c\u308c\u3092\u3068\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>CX\u306e\u6539\u5584\u306b\u5411\u3051\u30011\u5e74\u4ee5\u5185\u306bIoT\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u306f19%\u3001\u7fcc\u5e74\u5ea6\u4ee5\u964d\u306b\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u306f23%\u3067\u3059\u3002<\/li>\n<li>\u65e5\u672c\u306e\u56de\u7b54\u8005\u306e87%\u306f\u3001\u7d4c\u55b6\u8005\u5c64\u304c\u81ea\u793e\u306eIoT\u306eCX\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u4e3b\u5c0e\u3059\u3079\u304d\u3067\u3042\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>IoT\u306e\u5c0e\u5165\u3068\u9ad8\u3044\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u00ae\uff08NPS\u00ae\uff09\u306e\u9593\u306b\u306f\u5f37\u3044\u76f8\u95a2\u95a2\u4fc2\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u30a2\u30b8\u30a2\u5168\u4f53\u3067\u306f\u3001IoT\u3092\u6d3b\u7528\u3057\u305fCX\u6226\u7565\u3092\u3059\u3067\u306b\u5c0e\u5165\u3057\u305f\u56de\u7b54\u8005\u306e68%\u304c\u30d6\u30e9\u30f3\u30c9\u30a8\u30af\u30a4\u30c6\u30a3\u306b\u826f\u3044\u5f71\u97ff\u304c\u3042\u308b\u3053\u3068\u3092\u8a8d\u3081\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u300167%\u306f\u7d4c\u55b6\u52b9\u7387\u306e\u6539\u5584\u304c\u898b\u3089\u308c\u305f\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u300165%\u304c\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u305f\u3053\u3068\u3092\u8a8d\u3081\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u8abf\u67fb\u306e\u56de\u7b54\u8005\u306e40%\u306fIoT\u3092\u6d3b\u7528\u3057\u305fCX\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u307e\u3060\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u305b\u3093\u3002\u7d4c\u55b6\u5e79\u90e8\u30ec\u30d9\u30eb\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>IoT\u3092\u6d3b\u7528\u3057\u305fCX\u306e\u5c0e\u5165\u306e\u6700\u524d\u7dda\u306b\u3044\u308b3\u3064\u306e\u696d\u7a2e\u306f\u3001\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\uff08CSP\uff09\u3001\u7269\u6d41\/\u904b\u8f38\/\u81ea\u52d5\u8eca\u7523\u696d\u3001\u5c0f\u58f2\/\u65c5\u884c\/\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u3059\u3002<\/li>\n<\/ol>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u306e\u7530\u4e2d\u826f\u5e78\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u672c\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u73fe\u6642\u70b9\u3067\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7ba1\u7406\u3057\u3066\u6539\u5584\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066IoT\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3067\u304d\u308b\u6bb5\u968e\u3067\u306f\u306a\u3044\u3068\u3044\u3046\u8a8d\u8b58\u304c\u9593\u9055\u3063\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u6210\u719f\u304c\u9032\u3080\u3068\u3068\u3082\u306b\u3001\u7af6\u5408\u74b0\u5883\u304c\u6fc0\u3057\u3044\u65e5\u672c\u5e02\u5834\u306b\u304a\u3044\u3066\u3001IoT\u3092\u6d3b\u7528\u3057\u305fCX\u306e\u6539\u5584\u304c\u3082\u305f\u3089\u3059\u4fa1\u5024\u3092\u3088\u308a\u591a\u304f\u306e\u4f01\u696d\u304c\u660e\u78ba\u306b\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u306f\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u3068\u5171\u306b\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4f01\u696d\u3067\u306eCX\u6226\u7565\u306b\u304a\u3044\u3066\u3001IoT\u5c0e\u5165\u3092\u52a0\u901f\u3057\u3001\u305d\u306e\u30d9\u30cd\u30d5\u30a3\u30c3\u30c8\u3092\u51fa\u6765\u308b\u3060\u3051\u901f\u3084\u304b\u306b\u4eab\u53d7\u3067\u304d\u308b\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u3092\u9032\u3081\u3066\u3044\u304d\u307e\u3059\u3002\u300d<\/p>\n<p><strong>\u8abf\u67fb\u5bfe\u8c61<\/strong><\/p>\n<p>\u3053\u306e\u7b2c\u4e00\u6b21\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u306b\u7279\u5316\u3057\u3066\u304a\u308a\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u3001\u4e2d\u56fd\u3001\u30a4\u30f3\u30c9\u3001\u30a4\u30f3\u30c9\u30cd\u30b7\u30a2\u3001\u65e5\u672c\u3001\u30de\u30ec\u30fc\u30b7\u30a2\u3001\u30d5\u30a3\u30ea\u30d4\u30f3\u3001\u30b7\u30f3\u30ac\u30dd\u30fc\u30eb\u3001\u97d3\u56fd\u3001\u30bf\u30a4\u3001\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u306e11\u30ab\u56fd\u3092\u5bfe\u8c61\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30d5\u30ed\u30b9\u30c8&amp;\u30b5\u30ea\u30d0\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u5b9a\u7fa9\u3001\u306a\u3089\u3073\u306b\u305d\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u30d7\u30ed\u30bb\u30b9\u306e\u5c0e\u5165\u306b\u643a\u308f\u3063\u3066\u3044\u308b\u30ea\u30fc\u30c0\u30fc479\u540d\u3092\u5bfe\u8c61\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002\u56de\u7b54\u8005\u306f\u3001\u5c11\u306a\u304f\u3068\u308250\u540d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u96c7\u7528\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u7d44\u7e54\u306b\u6240\u5c5e\u3057\u3066\u304a\u308a\u3001\u6b21\u306e6\u3064\u306e\u696d\u754c\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002\uff081\uff09\u9280\u884c\u304a\u3088\u3073\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\uff08BFS\uff09\u3001\uff082\uff09\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\uff08CSP\uff09\u3001\uff083\uff09\u653f\u5e9c\u6a5f\u95a2\u3001\u533b\u7642\u3001\u304a\u3088\u3073\u516c\u76ca\u4e8b\u696d\u3001\uff084\uff09\u4fdd\u967a\u3001\uff085\uff09\u7269\u6d41\u3001\u904b\u8f38\u3001\u81ea\u52d5\u8eca\u7523\u696d\u3001\uff086\uff09\u5c0f\u58f2\u3001\u65c5\u884c\u3001\u30b5\u30fc\u30d3\u30b9\u696d\u3002<\/p>\n<p><strong>\u7d44\u7e54\u3068\u3057\u3066<\/strong><strong>IoT<\/strong><strong>\u3068<\/strong><strong>CX<\/strong><strong>\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u7d71\u5408\u3059\u308b\u6e96\u5099\u306f\u3067\u304d\u3066\u3044\u307e\u3059\u304b<\/strong><strong>?<\/strong><\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306bIoT\u3092\u5c0e\u5165\u3059\u308b\u524d\u306b\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u6e96\u5099\u304c\u6574\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u7dbf\u5bc6\u306b\u8a55\u4fa1\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u30d5\u30ed\u30b9\u30c8&amp;\u30b5\u30ea\u30d0\u30f3\u304c\u65b0\u305f\u306b\u767a\u8868\u3057\u305f\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001IoT\u3092\u6d3b\u7528\u3057\u305fCX\u6226\u7565\u3092\u5c55\u958b\u3059\u308b\u969b\u306b\u7d44\u7e54\u304c\u8003\u616e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u30445\u3064\u306e\u91cd\u5927\u306a\u554f\u984c\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>IoT\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3066\u7d44\u7e54\u306e\u6210\u719f\u5ea6\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u305f\u306a<strong>IoT-Enabled CX Index<\/strong><strong>\uff08<\/strong><strong>IoT-CXI<\/strong><strong>\uff1a<\/strong><strong>IoT<\/strong><strong>\u3092\u6d3b\u7528\u3057\u305f<\/strong><strong>CX<\/strong><strong>\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\uff09<\/strong>\u3092\u7528\u3044\u3066\u7d44\u7e54\u306e\u9032\u6357\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u306f\u3001\u7d44\u7e54\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u9032\u6357\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u8ffd\u8de1\u3059\u308b\u6b21\u306e3\u3064\u306e\u91cd\u8981\u306a\u9762\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002\uff081\uff09\u8abf\u67fb\u306e\u56de\u7b54\u8005\u304c\u8a8d\u8b58\u3057\u3066\u3044\u308bIoT\u306e<strong>\u30d0\u30ea\u30e5\u30fc<\/strong>\u3001\uff082\uff09IoT\u3092\u6d3b\u7528\u3057\u305fCX\u306b\u5bfe\u3059\u308b<strong>\u30ec\u30c7\u30a3\u30cd\u30b9<\/strong>\u3001\uff083\uff09IoT\u5c0e\u5165\u306b\u95a2\u9023\u3057\u305f<strong>\u30a2\u30af\u30b7\u30e7\u30f3\u3002<\/strong><\/p>\n<p>\u30d5\u30ed\u30b9\u30c8&amp;\u30b5\u30ea\u30d0\u30f3\u306e\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u30c7\u30b8\u30bf\u30eb\u30fb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3067\u30a2\u30bd\u30b7\u30a8\u30a4\u30c8\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3092\u52d9\u3081\u308b\u30af\u30ea\u30b7\u30e5\u30ca\u30fb\u30d0\u30a4\u30b8\u30e3\uff08Krishna Baidya\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br \/>\n\u300c\u4f01\u696d\u306e\u6210\u529f\u306f\u3001\u5dee\u5225\u5316\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306b\u5411\u3051\u3066\u9867\u5ba2\u304c\u6c42\u3081\u3066\u3044\u308b\u306e\u306f\u4f55\u3067\u3042\u308b\u304b\u628a\u63e1\u3059\u308b\u80fd\u529b\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002IoT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u73fe\u5728\u5165\u624b\u3067\u304d\u308b\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u306e\u5168\u4f53\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d7\u3092\u4f5c\u6210\u3057\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u4fbf\u5229\u306a\u3001\u591a\u304f\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u65b9\u6cd5\u3067\u7a4d\u6975\u7684\u306b\u9867\u5ba2\u3068\u95a2\u308f\u308a\u5408\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n<p>2017\u5e74\u521d\u3081\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u306e\u7b2c\u4e00\u6b21\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u95a2\u9023\u3059\u308b\u5730\u57df\u306b\u7279\u5316\u3057\u305f\u8abf\u67fb\u7d50\u679c\u3092\u53d6\u308a\u4e0a\u3052\u308b\u4e00\u9023\u306eWeb\u30bb\u30df\u30ca\u30fc\u306e\u958b\u50ac\u3092\u8a08\u753b\u3057\u3066\u304a\u308a\u3001EMEA\uff08\u6b27\u5dde\u30fb\u4e2d\u6771\u30fb\u30a2\u30d5\u30ea\u30ab\uff09\u304a\u3088\u3073LATAM\uff08\u4e2d\u5357\u7c73\uff09\u5730\u57df\u3067\u3082\u540c\u69d8\u306e\u7814\u7a76\u306b\u8cc7\u91d1\u3092\u63d0\u4f9b\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p><strong><em>\u300c<\/em><\/strong><strong><em>2016<\/em><\/strong><strong><em>\u5e74\u7248 <\/em><\/strong><strong><em>IoT<\/em><\/strong><strong><em>\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08<\/em><\/strong><strong><em>CX<\/em><\/strong><strong><em>\uff09\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\uff08<\/em><\/strong><strong><em>The 2016 IoT-Enabled Customer Experience (CX) Report<\/em><\/strong><strong><em>\uff09\u300d\u00a0<\/em><\/strong>\u306f\u3053\u3061\u3089\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<p style=\"font-size: small;\">*Net Promoter\u3001NPS\u3001\u304a\u3088\u3073Net Promoter Score\u306f\u3001Satmetrix Systems, Inc.\u3001Bain &amp; Company\u3001\u304a\u3088\u3073Fred Reichheld\u306e\u5546\u6a19\u3067\u3059\u3002<\/p>\n<p style=\"font-size: small;\">\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u767a\u751f\u3059\u308b\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3001\u5168\u6d3b\u52d5\u306e\u4e2d\u5fc3\u306b\u9867\u5ba2\u3092\u636e\u3048\u306a\u304c\u3089\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/a>\u306e\u5411\u4e0a\u304c\u512a\u308c\u305f\u696d\u7e3e\u3092\u3082\u305f\u3089\u3059\u3068\u3044\u3046\u7406\u5ff5\u3092\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u4e16\u754c100\u30f5\u56fd10,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\">\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306b\u3088\u3063\u3066\u3001\u5c0e\u5165\u4f01\u696d\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/a>\u3092\u7de8\u6210\u3057\u3001\u6c38\u7d9a\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u304b\u3089\u3001\u9769\u65b0\u6027\u3068\u5148\u9032\u6027\u306b\u3088\u3063\u3066\u3001\u30af\u30e9\u30a6\u30c9\u3068\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u4e21\u65b9\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u552f\u4e00\u8a8d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u8a73\u7d30\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/jp<\/a>\u307e\u3067\u3002<br \/>\n\u5f0a\u793e\u00a0<a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/playlist?list=PLFDeNMlFMQCM2wpH11Nus6mGkZEoZNwyl\">YouTube<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">Blog<\/a>\u3082\u662f\u975e\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-6361-8960 Fax\uff1a03-6327-7955<br \/>\nEmail: <a 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