{"id":98809,"date":"2017-10-19T00:00:00","date_gmt":"2017-10-19T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98809"},"modified":"2018-10-11T09:48:20","modified_gmt":"2018-10-11T16:48:20","slug":"1710_benesse_tmj_genesys_line","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1710_benesse_tmj_genesys_line","title":{"rendered":"\u9032\u7814\u30bc\u30df\u5c0f\u5b66\u8b1b\u5ea7 \u65b0\u898f\u9867\u5ba2\u7a93\u53e3\u306b\u4f1a\u8a71AI\u6a5f\u80fd\u3001 \uff62LINE \u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30cd\u30af\u30c8\uff63\u3092\u6d3b\u7528\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">10\/19\/2017<\/p>\n<h1>\u9032\u7814\u30bc\u30df\u5c0f\u5b66\u8b1b\u5ea7 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\u4ee5\u4e0b\u3001TMJ\uff09\u306f\u3001\u30d9\u30cd\u30c3\u30bb\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3067\u9577\u5e74\u57f9\u3063\u3066\u304d\u305f\u7d4c\u9a13\u30fb\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u304b\u3057\u3066\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u696d\u52d9\u904b\u7528\u3092\u62c5\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u65b0\u5bbf\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u7d30\u4e95\u6d0b\u4e00 \/ \u4ee5\u4e0b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\uff09\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u57fa\u76e4\u300eGenesys PureConnect\u300f\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\uff62LINE 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LINE\u300f\u3092\u4ecb\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u306eLINE\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u81ea\u52d5\u691c\u7d22\u30fb\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3002\u96fb\u8a71\u6df7\u96d1\u6642\u3067\u3082\u304a\u5f85\u305f\u305b\u3059\u308b\u3053\u3068\u306a\u304f\u9867\u5ba2\u5bfe\u5fdc<\/li>\n<li>LINE\u5fdc\u7b54\u5c65\u6b74\u3092\u84c4\u7a4d\u3057\u3066AI\u306e\u5b66\u7fd2\u7528\u30c7\u30fc\u30bf\u3068\u3057\u3066\u5206\u6790\u30fb\u6d3b\u7528\u3057\u3001\u81ea\u52d5\u56de\u7b54\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u3066\u3001\u65e9\u304f\u30fb\u78ba\u5b9f\u306a\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032<\/li>\n<\/ul>\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u30d5\u30ed\u30fc<\/strong><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"\/\/www.genesys.com\/asset\/resource\/Benesse_TMJ_Genesys_LINE_release_service_flow.png\" style=\"width: 800px; height: 353px;\"><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u753b\u9762\u30a4\u30e1\u30fc\u30b8<\/strong><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"\/\/www.genesys.com\/asset\/resource\/CalltoLine_Screen.png\" style=\"width: 800px; height: 380px;\"><\/p>\n<p><img decoding=\"async\" alt=\"\" src=\"\/\/www.genesys.com\/asset\/resource\/AI_Manual_chat_Screen.png\" style=\"width: 800px; height: 339px;\"><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u682a\u5f0f\u4f1a\u793e\u30d9\u30cd\u30c3\u30bb\u30b3\u30fc\u30dd\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong> URL\uff1a<a href=\"https:\/\/www.benesse.co.jp\/\">https:\/\/www.benesse.co.jp\/<\/a><br \/> \u30d9\u30cd\u30c3\u30bb\u30b0\u30eb\u30fc\u30d7\u306f\u3001\u4e00\u4eba\u3072\u3068\u308a\u306e\u300c\u3088\u304f\u751f\u304d\u308b\u300d\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u4eba\u3005\u306e\u5411\u4e0a\u610f\u6b32\u3068\u8ab2\u984c\u89e3\u6c7a\u3092\u751f\u6daf\u306b\u308f\u305f\u3063\u3066\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u30b0\u30eb\u30fc\u30d7\u4f01\u696d\u3067\u3042\u308b\u30d9\u30cd\u30c3\u30bb\u30b3\u30fc\u30dd\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u4e3b\u306b\u6559\u80b2\u3068\u751f\u6d3b\u5206\u91ce\u3092\u62c5\u3044\u307e\u3059\u3002\u6559\u80b2\u5206\u91ce\u3067\u306f\u3001\u5b50\u3069\u3082\u5411\u3051\u901a\u4fe1\u6559\u80b2\u6559\u6750\u300c\u3053\u3069\u3082\u3061\u3083\u308c\u3093\u3058\u300d\u300c\u9032\u7814\u30bc\u30df\u300d\u3084\u3001\u5b66\u6821\u5411\u3051\u6a21\u8a66\u4e8b\u696d\u306a\u3069\u3001\u5e45\u5e83\u3044\u5b66\u7fd2\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u751f\u6d3b\u5206\u91ce\u3067\u306f\u96d1\u8a8c\u3084\u30a6\u30a7\u30d6\u3092\u4e2d\u5fc3\u306b\u3001\u598a\u5a20\u3084\u80b2\u5150\u3001\u6bce\u65e5\u306e\u66ae\u3089\u3057\u3092\u5fdc\u63f4\u3059\u308b\u60c5\u5831\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u682a\u5f0f\u4f1a\u793eTMJ<\/strong> URL\uff1a<a href=\"https:\/\/www.tmj.jp\">https:\/\/www.tmj.jp<\/a><br \/> TMJ\u306f\u3001\u30d9\u30cd\u30c3\u30bb\u30b3\u30fc\u30dd\u30ec\u30fc\u30b7\u30e7\u30f3\u300c\u9032\u7814\u30bc\u30df\u300d\u306e\u30a4\u30f3\u30cf\u30a6\u30b9\u30bb\u30f3\u30bf\u30fc\u304c\u72ec\u7acb\u5206\u793e\u3059\u308b\u5f62\u30671992\u5e74\u306b\u8a2d\u7acb\u3001\u4eca\u5e74\u3067\u8a2d\u7acb25\u5468\u5e74\u3092\u8fce\u3048\u307e\u3059\u3002\u4e16\u754c\u3067\u3082\u4f8b\u306e\u306a\u3044\u7d99\u7d9a\u578b\u306e\u4f1a\u54e1\u5236\u4e8b\u696d\u3067\u57f9\u3063\u305f\u751f\u7523\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u7406\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u6d3b\u304b\u3057\u3001\u591a\u7a2e\u591a\u69d8\u306a\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u8a08\u30fb\u904b\u55b6\u304b\u3089\u3001\u8abf\u67fb\u30fb\u5206\u6790\u3001\u4eba\u6750\u6d3e\u9063\u3001\u4eba\u6750\u80b2\u6210\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u30022017\u5e74\u306b\u306f\u30bb\u30b3\u30e0\u30b0\u30eb\u30fc\u30d7\u306e100\uff05\u5b50\u4f1a\u793e\u3068\u306a\u308a\u3001\u3088\u308a\u5f37\u56fa\u3067\u5b89\u5168\u6027\u306e\u9ad8\u3044\u30b0\u30eb\u30fc\u30d7\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e<\/strong> URL\uff1a<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd10,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\">CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u306b\u3088\u308a\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 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