{"id":98806,"date":"2017-11-07T00:00:00","date_gmt":"2017-11-07T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98806"},"modified":"2021-02-07T19:56:35","modified_gmt":"2021-02-08T03:56:35","slug":"mit_report","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/mit_report","title":{"rendered":"\u4e16\u754c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u304a\u3044\u3066 AI\u6d3b\u7528\u306e\u65b9\u5411\u3078"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">11\/07\/2017<\/p>\n<h1>\u4e16\u754c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u304a\u3044\u3066 AI\u6d3b\u7528\u306e\u65b9\u5411\u3078<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]2017\u5e7411\u67087\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<h4>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u5354\u8cdb\u3057\u305fMIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306e\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u4e16\u754c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306b\u3042\u305f\u3063\u3066\u6700\u65b0\u6280\u8853\u3092\u63a1\u7528\u3059\u308b\u78ba\u7387\u304c3\u500d\u306b<\/h4>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2017\u5e7410\u670810\u65e5<\/strong> \u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u3053\u306e\u307b\u3069\u300130\u30ab\u56fd\u306b\u304a\u3051\u308b550\u4eba\u4ee5\u4e0a\u306e\u30b7\u30cb\u30a2\u30fb\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u3092\u5bfe\u8c61\u306b\u30b0\u30ed\u30fc\u30d0\u30eb\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u4e16\u754c\u3067\u6700\u3082<a href=\"https:\/\/www.genesys.com\/ja-jp\/solutions\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u6e80\u8db3\u5ea6\u3068\u8a8d\u77e5\u5ea6\u3092\u6301\u3064\u300c\u30c8\u30c3\u30d7\u4f01\u696d\u300d\u306e91\uff05\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3042\u305f\u3063\u3066\u3001<a href=\"https:\/\/www.genesys.com\/customer-experience\/innovations\/meet-kate-blended-ai\">\u4eba\u5de5\u77e5\u80fd\uff08\u4ee5\u4e0bAI\uff09<\/a>\u306b\u57fa\u3065\u304f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c55\u958b\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u4e00\u65b9\u3001\u305d\u3046\u3067\u306a\u3044\u4e00\u822c\u4f01\u696d\u306e\u5272\u5408\u306f42%\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ja-jp\">\u30b8\u30a7\u30cd\u30b7\u30b9<\/a>\u5354\u8cdb\u306b\u3088\u308bMIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306e\u6700\u65b0\u30ec\u30dd\u30fc\u30c8\u300c\u201cIconic\uff08\u8c61\u5fb4\u7684\uff09\u201d\u306a\u5b58\u5728\u3078\uff08Getting to Iconic\uff09\u300d\u306b\u3088\u308b\u3068\u3001\u4e16\u754c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u306fAI\u306b\u3088\u308b\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306e\u52b9\u7387\u6027\u3092\u8a55\u4fa1\u3057\u3066\u304a\u308a\u3001\u4eba\u9593\u306b\u53d6\u3063\u3066\u4ee3\u308f\u308b\u306e\u3067\u306f\u306a\u304f\u4eba\u9593\u306e\u80fd\u529b\u3092\u88dc\u5b8c\u3059\u308b\u3082\u306e\u3068\u3057\u3066\u898b\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001\u56de\u7b54\u4f01\u696d\u306e60\uff05\u304c\u4eba\u9593\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u9069\u5207\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u6301\u3063\u3066\u30a4\u30f3\u30d5\u30e9\u3092\u6574\u5099\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001\u4f4e\u3044\u9806\u4f4d\u306e\u4f01\u696d\u306e\u7d50\u679c\u306f26\uff05\u3068\u306a\u308a\u3001\u5e73\u5747\u306f40\uff05\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u672c\u30ec\u30dd\u30fc\u30c8\u3067\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u304c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u4ee5\u5916\u306e\u7528\u9014\u3067AI\u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u56de\u7b54\u4f01\u696d\u304cAI\u3092\u5229\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3057\u3066\u3044\u308b\u3068\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u30ec\u30dd\u30fc\u30c8\u3067\u306f\u3001\u6210\u529f\u3092\u53ce\u3081\u3066\u3044\u308b\u30c8\u30c3\u30d7\u4f01\u696d\u306f\u6700\u9069\u5316\u30c4\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u904b\u7528\u30d7\u30ed\u30bb\u30b9\u3067\u9867\u5ba2\u3068\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u306e\u304c\u6226\u7565\u306e\u4e2d\u67a2\u90e8\u306b\u3042\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u50be\u5411\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u8cc7\u7523\u3068\u3059\u308b\u30d3\u30c3\u30b0\u30c7\u30fc\u30bf\u5206\u6790\u3084\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3057\u3084\u3059\u304f\u3059\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u3044\u3046\u6280\u8853\u306e\u8fc5\u901f\u306a\u9032\u6b69\u306b\u3088\u308a\u3055\u3089\u306b\u52a0\u901f\u3057\u3066\u3044\u308b\u3053\u3068\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u9ad8\u3044\u6c34\u6e96\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u65b0\u6280\u8853\u306e\u5c0e\u5165\u306b\u304a\u3051\u308b\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3092\u91cd\u8981\u3068\u3059\u308b\u5272\u5408\u304c\u305d\u3046\u3067\u306a\u3044\u4f01\u696d\u306e3\u500d\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u5bfe\u8c61\u7684\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u5ea6\u306e\u4f4e\u3044\u4f01\u696d\u3067\u306f\u3001\u65b0\u6280\u8853\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u306f50\uff05\u3092\u5207\u3063\u3066\u304a\u308a\u3001\u305d\u306e10\uff05\u306f\u691c\u8a0e\u3082\u3057\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u7d50\u679c\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u300cAI\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u3001\u4eca\u56de\u306e\u30ea\u30b5\u30fc\u30c1\u7d50\u679c\u306f\u4e88\u60f3\u3057\u3066\u3044\u305f\u3082\u306e\u3068\u4e00\u81f4\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u793eCMO\uff08\u6700\u9ad8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cac\u4efb\u8005\uff09\u306e\u30de\u30e9\u30a4\u30a2\u30f3\u30fb\u30c6\u30fb\u30d6\u30fc\u30a4\uff08Merijn te Booij\uff09\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u5f0a\u793e\u304c\u63d0\u4f9b\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9AI\u306e\u30b1\u30a4\u30c8\uff08Kate\uff09\u304c\u4eba\u9593\u3068\u30dc\u30c3\u30c8\u9593\u306e\u5186\u6ed1\u306a\u30cf\u30f3\u30c9\u30aa\u30d5\u3092\u53ef\u80fd\u3068\u3059\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5\u5316\u306e\u30d1\u30ef\u30fc\u3068\u30d2\u30e5\u30fc\u30de\u30f3\u30bf\u30c3\u30c1\u306e\u6280\u5de7\u304c\u878d\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u304c\u5fc5\u8981\u3068\u3059\u308b\u30d6\u30ec\u30f3\u30c7\u30c3\u30c9AI\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300d<\/p>\n<p>\u300c\u201cIconic\uff08\u8c61\u5fb4\u7684\uff09\u201d\u306a\u5b58\u5728\u3078\uff08Getting to Iconic\uff09\u300d\u306b\u306f\u3001\u30a2\u30ea\u30d0\u30d0\u3001BT\u30b0\u30ed\u30fc\u30d0\u30eb\u30b5\u30fc\u30d3\u30b9\u3001\u30ec\u30af\u30b5\u30b9\u3001Nubank\u3001Uber\u3084\u30c1\u30e5\u30fc\u30ea\u30c3\u30d2\u4fdd\u967a\u306e\u56de\u7b54\u3084\u4e8b\u4f8b\u3092\u542b\u3081\u3066\u3044\u307e\u3059\u3002\u540c\u30ec\u30dd\u30fc\u30c8\u3067\u306e\u305d\u306e\u4ed6\u306e\u7d50\u679c\u306f\u4e0b\u8a18\u306e\u901a\u308a\u3068\u306a\u308a\u307e\u3059\uff1a<\/p>\n<ul>\n<li>\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306e\u7d0490\uff05\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8996\u70b9\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7ba1\u7406\u3067\u304d\u308b\u3068\u7b54\u3048\u3066\u3044\u308b\u4e00\u65b9\u3001\u4f01\u696d\u5168\u4f53\u306e\u5e73\u5747\u5272\u5408\u306f75\uff05\u3068\u306a\u308a\u3001\u30e9\u30f3\u30af\u306e\u4f4e\u3044\u4f01\u696d\u306e\u5272\u5408\u306f66\uff05\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<li>\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306f\u81ea\u793e\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u305d\u3046\u3067\u306a\u3044\u4f01\u696d\u3088\u308a\u7a4d\u6975\u7684\u306b\u95a2\u308f\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u5e73\u5747\u7684\u306a\u4f01\u696d\u3068\u6bd4\u3079\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u306b\u81ea\u793e\u306eCX\u57fa\u6e96\u306b\u5408\u308f\u305b\u308b\u3088\u3046\u306b\u8981\u6c42\u3059\u308b\u5272\u5408\u306f\u500d\u3068\u306a\u308a\u3001\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u3068\u7d71\u5408\u3057\u3066\u3044\u308b\u5272\u5408\u306f3\u500d\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>\u307e\u305f\u3001\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306e3\u5206\u306e\uff11\u304c\u81ea\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u306b\u5171\u6709\u3057\u3066\u3044\u306a\u3044\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u3001\u5e73\u5747\u7684\u306a\u4f01\u696d\u306e\u7d50\u679c\u3092\u5927\u5e45\u306b\u4e0a\u56de\u3063\u3066\u3044\u307e\u3059\u3002\u30c8\u30c3\u30d7\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027\u3092\u8a55\u4fa1\u3057\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/li>\n<li>\u4f01\u696d\u306e\u793e\u4f1a\u7684\u8cac\u4efb\uff08CSR\uff09\u3082\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306e\u5dee\u5225\u8981\u7d20\u3068\u306a\u3063\u3066\u304a\u308a\u300175\uff05\u306e\u4f01\u696d\u306fCSR\u304c\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u6700\u3082\u91cd\u8981\u306a\u8981\u7d20\u306e\u4e00\u3064\u3067\u3042\u308b\u3068\u3057\u3066\u3044\u308b\u4e00\u65b9\u3001\u4f4e\u3044\u9806\u4f4d\u306e\u4f01\u696d\u306e\u5272\u5408\u306f\u308f\u305a\u304b21\uff05\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u300c\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306e\u4e0a\u5c64\u90e8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304a\u3051\u308b\u53d6\u308a\u7d44\u307f\u3067\u30ea\u30fc\u30c0\u30fc\u7684\u306a\u7acb\u3061\u4f4d\u7f6e\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u8981\u7d20\u3092\u628a\u63e1\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001MIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306eCEO\u517c\u30d1\u30d6\u30ea\u30c3\u30b7\u30e3\u30fc\u306eElizabeth Bramson-Boudreau\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u540c\u69d8\u306b\u3001\u52b9\u7387\u306e\u5411\u4e0a\u3092\u76ee\u7684\u306b\u6280\u8853\u3078\u306e\u904e\u5270\u306a\u4f9d\u5b58\u304c\u6709\u52b9\u306b\u50cd\u304f\u3069\u3053\u308d\u304b\u3001\u6210\u529f\u306b\u5fc5\u8981\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u306e\u89aa\u5bc6\u6027\u306b\u60aa\u5f71\u97ff\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3082\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u3055\u3089\u306b\u3001Bramson-Boudreau\u6c0f\u306f\u300c\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7dad\u6301\u306b\u3042\u305f\u3063\u3066\u306e\u6280\u8853\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u9650\u754c\u3092\u610f\u8b58\u3057\u3066\u304a\u308a\u3001\u4eba\u6750\u306b\u304a\u3051\u308b\u6295\u8cc7\u3092\u5f15\u304d\u7d9a\u304d\u91cd\u8996\u3059\u308b\u3053\u3068\u3067\u4eba\u9593\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9069\u5207\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u4fdd\u3063\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n<p>\u7dcf\u3058\u3066\u3001\u300c\u201cIconic\uff08\u8c61\u5fb4\u7684\uff09\u201d\u306a\u5b58\u5728\u3078\uff08Getting to Iconic\uff09\u300d\u3067\u306f\u3001\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u304cAI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6d3b\u7528\u3092\u306f\u3058\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6280\u8853\u3092\u3088\u308a\u65e9\u3044\u6bb5\u968e\u3067\u5c0e\u5165\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5168\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u7ba1\u7406\u306b\u6210\u529f\u3057\u3066\u304a\u308a\u3001\u62e1\u5f35\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u57fa\u6e96\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u201cIconic\uff08\u8c61\u5fb4\u7684\uff09\u201d\u306a\u5b58\u5728\u3078\uff08Getting to Iconic\uff09\u300d\u306e\u30d5\u30eb\u30ec\u30dd\u30fc\u30c8\u306f<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/mit-technology-review-japanese\">\u3053\u3061\u3089<\/a>\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br \/>\n<a href=\"https:\/\/www.genesys.com\/ja-jp\/resources\/mit-technology-review-japanese\">https:\/\/www.genesys.com\/ja-jp\/resources\/mit-technology-review-japanese<\/a><\/p>\n<p><strong>MIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306b\u3064\u3044\u3066<\/strong><br \/>\nMIT \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u8aad\u8005\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308a\u5f62\u4f5c\u3089\u308c\u3066\u3044\u308b\u4e16\u754c\u3092\u7406\u89e3\u3057\u3001\u4e16\u754c\u306b\u5bc4\u4e0e\u3059\u308b\u77e5\u6027\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u30021899\u5e74\u306b\u30de\u30b5\u30c1\u30e5\u30fc\u30bb\u30c3\u30c4\u5de5\u79d1\u5927\u5b66\u3067\u5275\u520a\u3055\u308c\u305fMIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u4e16\u754c\u306e\u4e3b\u8981\u306a\u5de5\u79d1\u7cfb\u5927\u5b66\u3084\u6280\u8853\u306b\u95a2\u3059\u308b\u7de8\u96c6\u8005\u306e\u6df1\u3044\u77e5\u8b58\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6975\u3081\u3066\u5e83\u3044\u6587\u8108\u3067\u7406\u89e3\u3059\u308b\u80fd\u529b\u3001\u4e00\u6d41\u306e\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc\u3084\u7814\u7a76\u8005\u3068\u306e\u5353\u8d8a\u3057\u305f\u95a2\u4fc2\u306b\u3088\u308a\u305d\u306e\u4fe1\u983c\u304c\u88cf\u4ed8\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u300c\u201cIconic\uff08\u8c61\u5fb4\u7684\uff09\u201d\u306a\u5b58\u5728\u3078\uff08Getting to Iconic\uff09\u300d\u306f\u3001MIT \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306b\u3088\u308b\u30ec\u30dd\u30fc\u30c8\u3067\u30012017 \u5e745\u6708 \u304b\u3089 7 \u6708\u306b\u304b\u3051\u3066\u5168\u4e16\u754c\u306e\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3092\u5bfe\u8c61\u306b\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u7d50\u679c\u3068\u306a\u308a\u307e\u3059\u3002\u8abf\u67fb\u306b\u52a0\u3048\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3092\u4ee3\u8868\u3059\u308b\u4f01\u696d\u306e\u500b\u5225\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u901a\u3058\u3066\u3001\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5831\u544a\u66f8\u306b\u52a0\u3048\u307e\u3057\u305f\u3002MIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u30b9\u30dd\u30f3\u30b5\u30fc\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u672c\u66f8\u306b\u542b\u307e\u308c\u308b\u3059\u3079\u3066\u306e\u8abf\u67fb\u7d50\u679c\u3092\u500b\u5225\u306b\u53ce\u96c6\u3057\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd10,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u306b\u3088\u308a\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-6361-8960 Fax\uff1a03-6327-7955<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 03-6427-1627 \/ 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@kartz.co.jp\">alex@kartz.co.jp<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 11\/07\/2017 \u4e16\u754c\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u304a\u3044\u3066 AI\u6d3b\u7528\u306e\u65b9\u5411\u3078 [\/vc_column_t [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-98806","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"11\/07\/2017","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001MIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ec\u30d3\u30e5\u30fc\u306e\u300c\u30a2\u30a4\u30b3\u30cb\u30c3\u30af\u306a\u4f01\u696d\u300d\u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\u3092\u767a\u8868\u3002\u4e16\u754c\u306e\u30c8\u30c3\u30d7\u30d6\u30e9\u30f3\u30c9\u306f\u6700\u65b0\u306eCX\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3084AI\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7a4d\u6975\u7684\u306b\u6d3b\u7528","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2017-11-07","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98806\/revisions"}],"predecessor-version":[{"id":363156,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98806\/revisions\/363156"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=98806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}