{"id":98805,"date":"2017-11-07T00:00:00","date_gmt":"2017-11-07T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98805"},"modified":"2018-10-11T09:48:17","modified_gmt":"2018-10-11T16:48:17","slug":"gartner_mq_ccaas","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/gartner_mq_ccaas","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e2017\u5e74\u7248\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e2\u3064\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p 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href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/jp<\/a>\uff09\u306f\u3001\u7c73\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u304c\u767a\u8868\u3059\u308b2017\u5e74\u7248\u5317\u7c73\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306b\u4f4d\u7f6e\u4ed8\u3051\u3055\u308c\u305f\u3053\u3068\u3092\u767a\u8868\u81f4\u3057\u307e\u3059\u3002\u4eca\u5e74\u306e\u4e16\u754c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3067\u306e\u30ea\u30fc\u30c0\u30fc\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067\u306e\u4f4d\u7f6e\u3065\u3051\u306b\u5f15\u304d\u7d9a\u304d\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4eca\u56de\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u300c\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u300d\u304c\u3082\u3063\u3068\u3082\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002\u53cc\u65b9\u306b\u304a\u3044\u3066\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u308b\u306e\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u307f\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/campaign\/twice-as-nice-genesys-named-a-leader-in-both-gartner-magic-quadrants?cid=7010B000001SIjy\">\u30ac\u30fc\u30c8\u30ca\u30fc\u793e2017\u5e74\u5317\u7c73\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u3001 \u4e16\u754c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3 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\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793eCMO\uff08\u6700\u9ad8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cac\u4efb\u8005\uff09\u306e\u30de\u30e9\u30a4\u30a2\u30f3\u30fb\u30c6\u30fb\u30d6\u30fc\u30a4\uff08Merijn te Booij\uff09\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9769\u65b0\u7684\u306a\u9032\u5316\u3092\u7d9a\u3051\u306a\u304c\u3089\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30fc\u30c1\u3092\u5099\u3048\u305f\u696d\u754c\u30c8\u30c3\u30d7\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u5e73\u5747\u3057\u3066\u6bce\u55b6\u696d\u65e5\u306b\u4e00\u793e\u306e\u65b0\u305f\u306a\u30af\u30e9\u30a6\u30c9\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u7372\u5f97\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u30e2\u30c0\u30f3\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u8cbb\u7528\u52b9\u679c\u306e\u9ad8\u3044\u63a5\u7d9a\u6a5f\u80fd\u53ca\u3073\u9ad8\u5ea6\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3084\u793e\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u727d\u5f15\u3057\u7d9a\u3051\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/resources\/gartner-magic-quadrant-for-ccaas\">2017 \u5e74\u306e\u5317\u7c73\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u30de\u30b7\u3099\u30c3\u30af\u30fb\u30af\u30a2\u30c8\u3099\u30e9\u30f3\u30c8 \u30ec\u30db\u309a\u30fc\u30c8<\/a>\u3066\u3099\u306f\u3001\u30d2\u3099\u30b7\u3099\u30e7\u30f3\u3068\u5b9f\u884c\u80fd\u529b\u306e\u5b8c\u5168\u6027\u306b\u95a2\u3059\u308b 11 \u306e\u7570\u306a\u308bCCaaS\u30d8\u3099\u30f3\u30bf\u3099\u30fc\u3092\u8a55\u4fa1\u3057\u3001\u305d\u308c\u305d\u3099\u308c\u6982\u5ff5\u5148\u884c\u578b\u3001 \u7279\u5b9a\u5e02\u5834\u6307\u5411\u578b\u3001\u30c1\u30e3\u30ec\u30f3\u30b7\u3099\u30e3\u30fc\u3001\u305d\u3057\u3066\u30ea\u30fc\u30bf\u3099\u30fc\u306e 4 \u3064\u306e\u8c61\u9650\u306b\u5404\u4f01\u696d\u3092\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u307e\u3059\u3002\u30ab\u3099 \u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30ea\u30fc\u30bf\u3099\u30fc\u3092\u5f37\u529b\u306a\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u88fd\u54c1\u3092\u6301\u3061\u3001\u4f01\u696d\u898f\u6a21\u3092\u554f\u308f\u305a\u591a\u6570\u306e\u9867\u5ba2\u4f01\u696d\u3092\u6301\u3064\u4f01\u696d\u3068\u3057\u3066\u4f4d\u7f6e\u4ed8\u3051\u307e\u3059\u3002\u3055\u3089\u306b\u30ea\u30fc\u30c0\u30fc\u306f\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5c55\u958b\u3084\u69d8\u3005\u306a\u7b2c\u4e09\u8005\u306b\u3088\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3092\u542b\u3080\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u88fd\u54c1\u5c55\u958b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u70b9\u304c\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\">\u3053\u3061\u3089<\/a>\u306e\u30da\u30fc\u30b8\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>[1] \u30ac\u30fc\u30c8\u30ca\u30fc \u300eMagic Quadrant for Contact Center as a Service, North America\u300f &#8211; Drew Kraus, Steve Blood, Daniel O\u2019Connell \u8457\u30012017\u5e7410\u670818\u65e5<\/p>\n<p>2 \u30ac\u30fc\u30c8\u30ca\u30fc \u300eMagic Quadrant for Contact Center Infrastructure, Worldwide\u300f- Drew Kraus, Steve Blood\u8457\u30012017\u5e745\u670816\u65e5<\/p>\n<p><strong>\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306b\u3064\u3044\u3066<\/strong><br \/> 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