{"id":98802,"date":"2017-12-06T00:00:00","date_gmt":"2017-12-06T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98802"},"modified":"2018-10-11T09:48:14","modified_gmt":"2018-10-11T16:48:14","slug":"purecloud-amazon-lex-ai","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/purecloud-amazon-lex-ai","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306e PureCloud \u3068Amazon Lex\u3068\u306e\u7d71\u5408\u3067\u3001 \u6b21\u4e16\u4ee3AI\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">12\/06\/2017<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e PureCloud \u3068Amazon Lex\u3068\u306e\u7d71\u5408\u3067\u3001 \u6b21\u4e16\u4ee3AI\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2017\u5e7412\u67086\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<h4>IVR\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308b\u52b9\u7387\u5316\u3067\u3001\u521d\u56de\u89e3\u6c7a\u7387\u306e\u6539\u5584\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u540c\u6642\u306b\u5b9f\u73fe<\/h4>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2017\u5e7411\u670827\u65e5 <\/strong>\u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/purecloud\">Genesys PureCloud\u2122<\/a>\u3068Amazon Lex \u3068\u306e\u7d71\u5408\u3092\u3001AWS re:Invent Conference\u306b\u304a\u3044\u3066\u767a\u8868\u3044\u305f\u3057\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u7d71\u5408\u3067\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u6d3b\u7528\u3057\u305f\u4f1a\u8a71\u578b\u306eIVR\u3092\u4f01\u696d\u304c\u3088\u308a\u7c21\u5358\u306b\u69cb\u7bc9\u3057\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u3068\u3082\u306b\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u30d5\u30ed\u30fc\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u3068\u3044\u3046\u30b4\u30fc\u30eb\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>PureCloud\u306e\u5c0e\u5165\u4f01\u696d\u306fAmazon Lex\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3068\u305d\u306e\u610f\u56f3\u3092\u3088\u308a\u6b63\u78ba\u306b\u628a\u63e1\u3067\u304d\u308bIVR\u306e\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306b\u5bfe\u3059\u308b\u7406\u89e3\u5ea6\u304c\u3088\u308a\u6df1\u307e\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306b\u554f\u3044\u5408\u308f\u305b\u3057\u305f\u969b\u306b\u3001\u9069\u5207\u306a\u30ea\u30bd\u30fc\u30b9\u306b\u6700\u521d\u304b\u3089\u30df\u30b9\u306a\u304f\u7740\u4fe1\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u306b\u3088\u308b\u521d\u56de\u89e3\u6c7a\u7387\u3082\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u7d71\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u5404\u4f01\u696d\u306f\u304a\u5ba2\u69d8\u3068\u306e\u8907\u6570\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4e00\u3064\u306e\u30d5\u30ed\u30fc\u306b\u7d71\u5408\u3002\u305d\u306e\u7d50\u679c\u3001\u30b3\u30fc\u30eb\u30d5\u30ed\u30fc\u3092\u524a\u6e1b\u3057\u3001\u4f01\u696d\u304c\u7dad\u6301\u7ba1\u7406\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7ba1\u7406\u696d\u52d9\u3084\u30b5\u30dd\u30fc\u30c8\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3068\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u754c\u3067\u6700\u5148\u7aef\u306e<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/purecloud\">\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u3068Amazon Lex\u306eAI\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306e\u878d\u5408\u3092\u975e\u5e38\u306b\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u306fPureCloud\u3092\u901a\u3058\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9ad8\u3081\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3001Amazon Lex\u306eAI\u6a5f\u80fd\u3092\u3069\u306e\u898f\u6a21\u306e\u9867\u5ba2\u4f01\u696d\u306b\u3082\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300d\u3068\u3001Amazon Web Services\u793e\u306eAmazon AI\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306eSwami Sivasubramanian\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306fAmazon Web Services\uff08AWS\uff09\u793e\u3092\u306f\u3058\u3081\u3001\u4e16\u754c\u3067\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30ea\u30fc\u30c9\u3059\u308b\u4f01\u696d\u3068\u5354\u529b\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306fAWS\u793e\u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u3055\u3089\u306b\u6df1\u3081\u3001PureCloud\u3068Amazon Lex\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u4f01\u696d\u306b\u3088\u308a\u52b9\u7387\u306aIVR\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u901a\u8a71\u6642\u9593\u306e\u77ed\u7e2e\u3001\u3088\u308a\u5186\u6ed1\u306a\u904b\u55b6\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6539\u5584\u3067\u304d\u308b\u3068\u81ea\u8ca0\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u300d\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001PureCloud\u306e\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3092\u52d9\u3081\u308b\u30aa\u30ea\u30f4\u30a3\u30a8\u30fb\u30b8\u30e5\u30fc\u30d6\uff08Olivier Jouve\uff09\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u3068AWS\u306e\u9023\u643a\u6a5f\u80fd\u306f2018\u5e74\u304b\u3089\u306e\u63d0\u4f9b\u958b\u59cb\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u30022015\u5e74\u306b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u305fPureCloud\u306f\u3001AWS\u793e\u306e\u30de\u30a4\u30af\u30ed\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3057\u3066\u8a2d\u8a08\u3055\u308c\u305f\u6700\u521d\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306a\u3063\u305f\u307b\u304b\u3001AWS\u793e\u306eAmazon DynamoDB Accelerator (DAX) \u3084 Amazon Elasticsearch Service \u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3082\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd10,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u306b\u3088\u308a\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/strong><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/> \u6589\u85e4 \u54f2\u4e5f<br \/> Tel: 03-5989-1430<br \/> Email: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/> \u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/> Tel: 03-6427-1627 \/ 080-4178-2393<br \/> Email: <a href=\"mailto:alex@kartz.co.jp\">alex@kartz.co.jp<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 12\/06\/2017 \u30b8\u30a7\u30cd\u30b7\u30b9\u306e PureCloud \u3068Amazon Lex\u3068\u306e\u7d71\u5408\u3067\u3001 \u6b21\u4e16\u4ee3AI\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","class_list":["post-98802","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"12\/06\/2017","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001 PureCloud \u3068Amazon Lex\u3068\u306e\u7d71\u5408\u3092\u767a\u8868\u3002 \u6b21\u4e16\u4ee3AI\u306b\u3088\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3057\u305f\u4f1a\u8a71\u578bIVR\u306e\u63d0\u4f9b\u306a\u3069\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u52b9\u7387\u7684\u306a\u51e6\u7406\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584"},"news_date":"2017-12-06","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98802\/revisions"}],"predecessor-version":[{"id":100458,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98802\/revisions\/100458"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=98802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}