{"id":98801,"date":"2017-12-20T00:00:00","date_gmt":"2017-12-20T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=98801"},"modified":"2021-06-28T00:34:19","modified_gmt":"2021-06-28T07:34:19","slug":"1712_accs","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1712_accs","title":{"rendered":"\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9 \u300cArcstar Contact Center\u300d\u306e\u5927\u5e45\u306a\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001 \u5927\u898f\u6a21\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5bfe\u5fdc\u529b\u3068 \u30c7\u30a3\u30b6\u30b9\u30bf\u30fc\u30ea\u30ab\u30d0\u30ea\u30fc\u306b\u3088\u308b\u4fe1\u983c\u6027\u306e\u5411\u4e0a\u3092\u5b9f\u73fe"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

12\/20\/2017<\/p>\n

\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9 \u300cArcstar Contact Center\u300d\u306e\u5927\u5e45\u306a\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001 \u5927\u898f\u6a21\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5bfe\u5fdc\u529b\u3068 \u30c7\u30a3\u30b6\u30b9\u30bf\u30fc\u30ea\u30ab\u30d0\u30ea\u30fc\u306b\u3088\u308b\u4fe1\u983c\u6027\u306e\u5411\u4e0a\u3092\u5b9f\u73fe<\/h1>\n

<\/h2>\n

[\/vc_column_text]<\/span>[vc_column_text]\u5831\u9053\u767a\u8868\u8cc7\u6599<\/p>\n

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0 2017\u5e7412\u670820\u65e5<\/p>\n

NTT\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u682a\u5f0f\u4f1a\u793e
\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e<\/p>\n

NTT\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba(\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u5e84\u53f8 \u54f2\u4e5f\u3001\u4ee5\u4e0bNTT Com)\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e(\u672c\u793e\uff1a\u6771\u4eac\u90fd\u65b0\u5bbf\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u7d30\u4e95 \u6d0b\u4e00\u3001\u4ee5\u4e0b\u30b8\u30a7\u30cd\u30b7\u30b9)\u3068\u306e\u5354\u696d\u3092\u901a\u3058\u3066\u3001\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u300cArcstar Contact Center\u300d\u306e\u6a5f\u80fd\u5f37\u5316\u7248\u3092\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002
\n\u5f93\u67651,000\u5e2d\u307e\u3067\u3060\u3063\u305f\u5bfe\u5fdc\u5e2d\u6570\u30922,000\u5e2d\u307e\u3067\u62e1\u5927\u3057\u305f\u307b\u304b\u3001\u30af\u30e9\u30a6\u30c9\u57fa\u76e4\u90e8\u5206\u3060\u3051\u3067\u306a\u304f\u5916\u7dda\u767a\u7740\u4fe1\u306e\u97f3\u58f0\u56de\u7dda\u90e8\u5206\u3082\u542b\u3081\u305f\u30c7\u30a3\u30b6\u30b9\u30bf\u30fc\u30ea\u30d0\u30ab\u30ea\u30fc(DR)\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

1. \u80cc\u666f<\/strong>
\n\u8fd1\u5e74\u306f\u3001\u521d\u671f\u6295\u8cc7\u306e\u6291\u5236\u3084\u3001\u5b63\u7bc0\u5909\u52d5\u306a\u3069\u306b\u5408\u308f\u305b\u305f\u67d4\u8edf\u306a\u898f\u6a21\u306e\u5909\u66f4\u3092\u76ee\u7684\u3068\u3057\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30af\u30e9\u30a6\u30c9\u5316\u3059\u308b\u50be\u5411\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u8cb7\u53ce\u3084\u696d\u52d9\u52b9\u7387\u5316\u306e\u305f\u3081\u306e\u62e0\u70b9\u7d71\u5408\u306b\u3088\u3063\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5927\u898f\u6a21\u5316\u304c\u9032\u3093\u3067\u3044\u308b\u305f\u3081\u3001\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3082\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u540c\u7b49\u306e\u5927\u898f\u6a21\u5bfe\u5fdc\u529b\u3068\u9ad8\u3044\u4fe1\u983c\u6027\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002
\nNTT Com\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u30cb\u30fc\u30ba\u306b\u304a\u5fdc\u3048\u3059\u308b\u305f\u3081\u3001\u300cArcstar Contact Center\u300d\u306e\u6a5f\u80fd\u5f37\u5316\u7248\u3092\u63d0\u4f9b\u958b\u59cb\u3057\u307e\u3059\u3002<\/p>\n

2. \u6a5f\u80fd\u5f37\u5316\u306e\u7279\u9577<\/strong>
\n(1) 2,000\u5e2d\u307e\u3067\u306e\u5927\u898f\u6a21\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5bfe\u5fdc
\n\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u3001\u56fd\u5185\u6700\u5927\u7d1a\u306e2,000\u5e2d\u307e\u3067\u306e\u5e2d\u6570\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u62e0\u70b9\u7d71\u5408\u306a\u3069\u306b\u3088\u308b\u5927\u898f\u6a21\u5316\u306e\u307b\u304b\u3001\u5b63\u7bc0\u3084\u30a4\u30d9\u30f3\u30c8\u3067\u6700\u7e41\u6642\u306b\u591a\u5927\u306a\u5e2d\u6570\u3092\u5fc5\u8981\u3068\u3059\u308b\u304a\u5ba2\u3055\u307e\u306e\u30cb\u30fc\u30ba\u306b\u3082\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002
\n\u307e\u305f\u3001\u8907\u6570\u306e\u62e0\u70b9\u306b\u304a\u3051\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30ec\u30dd\u30fc\u30c8\u3092\u4e00\u5143\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

(2) \u97f3\u58f0\u56de\u7dda\u3082\u542b\u3081\u305f\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30c7\u30a3\u30b6\u30b9\u30bf\u30fc\u30ea\u30d0\u30ab\u30ea\u30fc\u30aa\u30d7\u30b7\u30e7\u30f3
\nNTT Com\u304c\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u3084\u97f3\u58f0\u57fa\u76e4\u306a\u3069\u3092\u3001\u6771\u65e5\u672c\u3068\u897f\u65e5\u672c\u306b\u5206\u6563\u3057\u3066\u8a2d\u7f6e\u3057\u3066\u3044\u307e\u3059\u3002\u8a2d\u5099\u304c\u88ab\u707d\u3057\u305f\u5834\u5408\u306a\u3069\u3067\u3082\u3001\u81ea\u52d5\u304b\u3064\u77ed\u6642\u9593\u3067\u63a5\u7d9a\u5148\u306e\u57fa\u76e4\u3092\u5207\u308a\u66ff\u3048\u3066\u3001\u4e8b\u696d\u3092\u7d99\u7d9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

(3) 99.99%\u306eSLA
\n\u901a\u8a71\u6a5f\u80fd\u304a\u3088\u3073\u901a\u8a71\u9332\u97f3\u6a5f\u80fd\u306b\u5bfe\u305799.99\uff05\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u4fdd\u8a3c(SLA)\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u304d\u308f\u3081\u3066\u9ad8\u3044\u54c1\u8cea\u3092\u6c42\u3081\u308b\u304a\u5ba2\u3055\u307e\u306e\u30cb\u30fc\u30ba\u306b\u3082\u304a\u5fdc\u3048\u3067\u304d\u307e\u3059\u3002<\/p>\n

(4) \u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u306e\u6697\u53f7\u5316\u306b\u9577\u671f\u4fdd\u5b58\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u8ffd\u52a0
\n\u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u306f\u81ea\u52d5\u3067\u6697\u53f7\u5316\u3092\u884c\u3044\u3001\u30af\u30e9\u30a6\u30c9\u4e0a\u306b\u4fdd\u5b58\u3057\u307e\u3059\u3002\u672c\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3001\u4fdd\u5b58\u671f\u9593\u3092\u5f93\u6765\u306e93\u65e5\u9593\u304b\u3089\u5927\u5e45\u306b\u5ef6\u3070\u3057\u3001\u6700\u95777\u5e74\u9593\u307e\u3067\u4fdd\u5b58\u53ef\u80fd\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u300c\u901a\u8a71\u9332\u97f3\u5bb9\u91cf\u62e1\u5f35\u6a5f\u80fd\u300d\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n

3. \u63d0\u4f9b\u6a5f\u80fd\u306e\u8a73\u7d30<\/strong>
\n[\u5225\u7d19<\/a>]\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n

4. \u63d0\u4f9b\u958b\u59cb\u65e5<\/strong>
\n2017\u5e7412\u670820\u65e5<\/p>\n

5. \u4eca\u5f8c\u306e\u5c55\u958b<\/strong>
\nNTT Com\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4e21\u793e\u306e\u5354\u696d\u306b\u3088\u3063\u3066\u3001\u97f3\u58f0\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u7684\u306b\u7ba1\u7406\u3059\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u306e\u63d0\u4f9b\u3084\u3001\u97f3\u58f0\u30de\u30a4\u30cb\u30f3\u30b0\u30fbAI\u306a\u3069\u306e\u5148\u9032\u6a5f\u80fd\u3092\u63a1\u308a\u5165\u308c\u305f\u9ad8\u6a5f\u80fd\u30fb\u9ad8\u54c1\u8cea\u306e\u30c8\u30fc\u30bf\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u6848\u3092\u691c\u8a0e\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u901a\u3058\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n

6. \u4e21\u793e\u306e\u30b3\u30e1\u30f3\u30c8
\nNTT Com \u30dc\u30a4\u30b9\uff06\u30d3\u30c7\u30aa\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u90e8 \u90e8\u9577 \u4e38\u5ca1 \u4ea8<\/strong>
\n2014\u5e74\u306e\u63d0\u4f9b\u958b\u59cb\u4ee5\u6765\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u306e\u8ca9\u58f2\u9762\u3084\u6280\u8853\u9762\u3067\u306e\u5354\u696d\u3092\u901a\u3058\u3066\u3001\u591a\u304f\u306e\u304a\u5ba2\u3055\u307e\u306b\u300cArcstar Contact Center\u300d\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u307e\u3059\u3002\u4eca\u56de\u306e\u6a5f\u80fd\u5f37\u5316\u7248\u3067\u306f\u3001\u3088\u308a\u5927\u898f\u6a21\u306a\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5bfe\u5fdc\u3068\u4fe1\u983c\u6027\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002NTT Com\u306f\u3001\u672c\u30b5\u30fc\u30d3\u30b9\u3092\u3001\u300c\u30d5\u30ea\u30fc\u30c0\u30a4\u30e4\u30eb\u300d\u3084\u300c\u30ca\u30d3\u30c0\u30a4\u30e4\u30eb\u300d\u3001\u4f01\u696d\u5411\u3051\u5916\u7dda\u901a\u8a71\u30b5\u30fc\u30d3\u30b9\u300cArcstar IP Voice\u300d\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u8907\u5408\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u4e00\u4f53\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4eca\u5f8c\u3082\u3001\u97f3\u58f0\u30de\u30a4\u30cb\u30f3\u30b0\u30fbAI\u306a\u3069\u306e\u5148\u9032\u6a5f\u80fd\u3092\u542b\u3081\u305f\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u3055\u307e\u306e\u7d4c\u55b6\u52b9\u7387\u5316\u306b\u3088\u308a\u4e00\u5c64\u8ca2\u732e\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n

Genesys Telecommunications Laboratories, Inc. President, Tom Eggemeier<\/strong>
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 <\/p>\n

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 <\/p>\n

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\n03-6700-9086<\/p>\n

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