{"id":98797,"date":"2018-03-07T00:00:00","date_gmt":"2018-03-07T08:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98797"},"modified":"2018-10-18T23:07:32","modified_gmt":"2018-10-19T06:07:32","slug":"genesys-purecloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-purecloud","title":{"rendered":"Genesys PureCloud\u3001\u4e16\u754c\u5404\u56fd\u3067\u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u62e1\u5145"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">03\/07\/2018<\/p>\n<h1>Genesys PureCloud\u3001\u4e16\u754c\u5404\u56fd\u3067\u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u62e1\u5145<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2018\u5e743\u67087\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<h4>\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f100%\u30af\u30e9\u30a6\u30c9\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u3068\u9023\u643a\u3057\u3001\u5e74\u5185\u306b\u306f20\u30ab\u56fd\u3067PureCloud Voice\u306e\u5229\u7528\u304c\u53ef\u80fd\u306b<\/h4>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 \u2014 2018\u5e742\u670814\u65e5<\/strong> \u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/platform\/purecloud\">Genesys PureCloud\u2122<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u62e1\u5145\u3057\u3001\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u9032\u5316\u3092\u3055\u3089\u306b\u52a0\u901f\u3055\u305b\u308b\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u65b0\u305f\u306b\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u96fb\u8a71\u30b5\u30fc\u30d3\u30b9\u306e\u201cPureCloud Voice\u201d\u306e\u4e16\u754c\u5c55\u958b\u3092\u62e1\u5927\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30af\u30e9\u30a6\u30c9\u30fb\u30d9\u30fc\u30b9\u306eBring Your Own Carrier\uff08\u4ee5\u4e0b\uff1aBYOC\uff09\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u304c\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u969b\u306e\u67d4\u8edf\u6027\u3068\u7ba1\u7406\u80fd\u529b\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>Genesys PureCloud Voice\u306e\u63d0\u4f9b\u3092\u30a4\u30ae\u30ea\u30b9\u306b\u304a\u3044\u3066\u30b9\u30bf\u30fc\u30c8\u3057\u305f\u3053\u3068\u3067\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u63a5\u7d9a\u306e\u307f\u3067\u540c\u56fd\u5185\u306e\u4f01\u696d\u306f\u30af\u30e9\u30a6\u30c9\u578b\u306e\u97f3\u58f0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u672c\u30b5\u30fc\u30d3\u30b9\u306f\u5f93\u91cf\u8ab2\u91d1\u5236\u3067\u3042\u308b\u3053\u3068\u3084\u3001\u4e00\u793e\u3060\u3051\u306e\u5951\u7d04\u3067\u6e08\u3080\u3053\u3068\u306a\u3069\u3001\u7c21\u4fbf\u6027\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>PureCloud Voice\u306f\u7b2c\u4e00\u56db\u534a\u671f\u4e2d\u306b\u30aa\u30e9\u30f3\u30c0\u3001\u30d5\u30e9\u30f3\u30b9\u3001\u305d\u3057\u3066\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u3067\u30b5\u30fc\u30d3\u30b9\u958b\u59cb\u306e\u4e88\u5b9a\u3067\u3059\u3002\u307e\u305f\u3001\u5e74\u5185\u306b\u3055\u3089\u306b\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u30a2\u30b8\u30a2\u592a\u5e73\u6d0b\u5730\u57df15\u30ab\u56fd\u3067\u306e\u5c55\u958b\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u30022016\u5e74\u306b\u30a2\u30e1\u30ea\u30ab\u3068\u30ab\u30ca\u30c0\u3067\u958b\u59cb\u3057\u305fPureCloud Voice\u306f\u3001\u6628\u5e742\u5104\u5206\u9593\u306e\u901a\u8a71\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u4eca\u5e74\u3082\u6628\u5e74\u5b9f\u7e3e\u3092\u5927\u304d\u304f\u4e0a\u56de\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002<\/p>\n<p>\u300cPureCloud Voice\u307e\u305f\u306f\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u3068\u306e\u9023\u643a\u306e\u3069\u3061\u3089\u3067\u3082\u3001PureCloud\u306f\u304a\u5ba2\u69d8\u304c\u9078\u629e\u3057\u305f\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u6226\u7565\u3092\u5c0e\u5165\u3059\u308b\u305f\u3081\u306b\u6700\u3082\u5e83\u7bc4\u306a\u9078\u629e\u80a2\u3068\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u30023\u5e74\u9593\u3067600%\u306b\u9054\u3059\u308b\u6295\u8cc7\u5bfe\u52b9\u679c\u203b\u3001\u305d\u3057\u30663\u30f6\u6708\u672a\u6e80\u306e\u6295\u8cc7\u56de\u53ce\u671f\u9593\u3092\u5b9f\u73fe\u3059\u308b\u3068\u8a66\u7b97\u3055\u308c\u308bPureCloud\u3068\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u5bb9\u6613\u306b\u30d3\u30b8\u30cd\u30b9\u30fb\u30b1\u30fc\u30b9\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u300d\u3068\u3001PureCloud\u62c5\u5f53\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306eOlivier Jouve\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u65b0\u305f\u306aPureCloud BYOC\u30af\u30e9\u30a6\u30c9\u30fb\u30aa\u30d5\u30a1\u30ea\u30f3\u30b0\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u69d8\u306e\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u5c0e\u5165\u306e\u53ef\u80fd\u6027\u3092\u62e1\u5145\u3057\u307e\u3059\u3002BYOC\u306f\u5b8c\u5168\u306a\u30af\u30e9\u30a6\u30c9\u578b\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u308a\u3001\u65e2\u5b58\u306e\u30ad\u30e3\u30ea\u30a2\u3068\u306e\u95a2\u4fc2\u304c\u7dad\u6301\u3057\u3084\u3059\u304f\u3001\u4e00\u65b9\u3067\u5bb9\u6613\u306b\u30d9\u30f3\u30c0\u30fc\u3092\u5909\u66f4\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u96fb\u8a71\u5668\u306a\u3069\u306e\u7269\u7406\u7684\u306a\u30ea\u30bd\u30fc\u30b9\u3084\u7dad\u6301\u7ba1\u7406\u8cbb\u3092\u306a\u304f\u3059\u3053\u3068\u3067\u3001\u9ad8\u984d\u306a\u56fd\u969b\u901a\u8a71\u6599\u91d1\u306e\u524a\u6e1b\u3084\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306e\u5c0e\u5165\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002BYOC\u3067\u306f\u3001PureCloud Media Tier\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u304a\u5ba2\u69d8\u304c\u5bfe\u5fdc\u306e\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u96fb\u8a71\u3084\u901a\u8a71\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>PureCloud Voice\u3084BYOC\u3069\u3061\u3089\u3067\u3082\u3001<a href=\"https:\/\/www.genesys.com\/capabilities\/omnichannel-desktop\">PureCloud WebRTC<\/a>\u3092\u901a\u3057\u3066\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306a\u3057\u306b\u96fb\u8a71\u30c1\u30e3\u30cd\u30eb\u306e\u5c0e\u5165\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u63a5\u7d9a\u306e\u307f\u3067\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u6a5f\u80fd\u304c\u5229\u7528\u53ef\u80fd\u3068\u306a\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u7ba1\u7406\u304c\u5927\u5e45\u306b\u5408\u7406\u5316\u3055\u308c\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u304a\u5ba2\u69d8\u306fPureCloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u81ea\u52d5\u30b9\u30b1\u30fc\u30eb\u6a5f\u80fd\u3092\u6d3b\u304b\u3059\u3053\u3068\u3067\u3001\u901a\u8a71\u91cf\u306e\u5897\u6e1b\u306b\u3082\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>2015\u5e74\u306b\u30b5\u30fc\u30d3\u30b9\u958b\u59cb\u3057\u305fPureCloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4f7f\u3044\u3084\u3059\u3055\u3068\u5c0e\u5165\u306e\u3057\u3084\u3059\u3055\u3092\u517c\u306d\u5099\u3048\u305f\u3001\u7d71\u5408\u578b\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u578b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304a\u3088\u3073\u30d3\u30b8\u30cd\u30b9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30de\u30a4\u30af\u30ed\u30b5\u30fc\u30d3\u30b9\u30fb\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u63a1\u7528\u3057\u305f\u771f\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u3001PureCloud\u306f\u67d4\u8edf\u3001\u30aa\u30fc\u30d7\u30f3\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3068\u3044\u3046\u7279\u5fb4\u3092\u6301\u3064\u3068\u3068\u3082\u306b\u3001\u8fc5\u901f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u6210\u9577\u306b\u5408\u308f\u305b\u305f\u62e1\u5f35\u6027\u3092\u62c5\u4fdd\u3057\u305f\u5c06\u6765\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n<p>\u203b\u53c2\u7167\uff1a\u30b8\u30a7\u30cd\u30b7\u30b9\u5354\u8cdb\u3067Forrester Consulting\u304c\u884c\u3063\u305fTotal Economic Impact\u2122\ufe0f\uff08TEI\uff09\u8abf\u67fb \u2013 2017\u5e7412\u6708<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/> \u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd10,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u306b\u3088\u308a\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a 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tetsuya.saito@genesys.com<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/> \u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/> Tel: 03-6427-1627 \/ 080-4178-2393<br \/> Email: alex@kartz.co.jp<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 03\/07\/2018 Genesys PureCloud\u3001\u4e16\u754c\u5404\u56fd\u3067\u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u62e1\u5145 [\/vc_column_text] [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-98797","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/07\/2018","meta_description":"PureCloud\u306e\u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u62e1\u5145\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f100%\u30af\u30e9\u30a6\u30c9\u578b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u3068\u9023\u643a\u3057\u3001\u5e74\u5185\u306b\u306f20\u30ab\u56fd\u3067PureCloud 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