{"id":98791,"date":"2018-05-08T00:00:00","date_gmt":"2018-05-08T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98791"},"modified":"2018-10-18T23:07:27","modified_gmt":"2018-10-19T06:07:27","slug":"1805_cia2018","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1805_cia2018","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u201cCX18\u201d\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u53d7\u8cde\u4f01\u696d\u3092\u8868\u5f70"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">05\/08\/2018<\/p>\n<h1>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u201cCX18\u201d\u306b\u304a\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u53d7\u8cde\u4f01\u696d\u3092\u8868\u5f70<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2018\u5e745\u67089\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<h4>\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u8996\u70b9\u3067\u9769\u65b0\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u53d6\u308a\u7d44\u307f\u3092\u884c\u3063\u305f\uff18\u793e\u3092\u696d\u754c\u6700\u5927\u7d1a\u306e\u30a4\u30d9\u30f3\u30c8\u3067\u8868\u5f70<\/h4>\n<p><strong>\u7c73\u56fd\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb \u2014 2018\u5e745\u67081\u65e5<\/strong> \u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u30015\u67081\u65e5\u304b\u30894\u65e5\u307e\u3067\u7c73\u56fd\u30c6\u30cd\u30b7\u30fc\u5dde\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb\u3067\u958b\u50ac\u3055\u308c\u3066\u3044\u308b\u696d\u754c\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30a4\u30d9\u30f3\u30c8\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/events\/xperience19\">CX18<\/a>\u306e\u521d\u65e5\u306b\u3001\u7b2c13\u56de\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u53d7\u8cde\u4f01\u696d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/customer-awards\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9<\/a>\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3084\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3084\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u305f\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u3092\u8868\u5f70\u3059\u308b\u5236\u5ea6\u3067\u3059\u3002 \u4eca\u5e74\u306f6\u90e8\u9580\u306e\u30a2\u30ef\u30fc\u30c9\u30fb\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u304a\u3044\u3066\u3001\u696d\u754c\u3092\u727d\u5f15\u3059\u308b\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\uff18\u793e\u3092\u53d7\u8cde\u4f01\u696d\u306b\u9078\u51fa\u3057\u307e\u3057\u305f\u3002\u4e16\u754c\u4e2d\u306eCX\u306b\u5148\u99c6\u7684\u306b\u53d6\u308a\u7d44\u3080\u4f01\u696d\u304b\u3089\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u304b\u3089\u306e\u30a8\u30f3\u30c8\u30ea\u30fc\u306b\u52a0\u3048\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3082\u3057\u304f\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u793e\u54e1\u304b\u3089\u306e\u4ed6\u85a6\u3082\u542b\u3081\u308b\u3068100\u793e\u306b\u8feb\u308b\u30a8\u30f3\u30c8\u30ea\u30fc\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u6700\u7d42\u9078\u8003\u306b\u6b8b\u3063\u305f<a href=\"https:\/\/blog.genesys.com\/announcing-the-2018-genesys-customer-innovation-award-finalists\/\">\u30d5\u30a1\u30a4\u30ca\u30ea\u30b9\u30c8<\/a>\u306f\u3001\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u3084<a href=\"https:\/\/blog.genesys.com\/presenting-2017-genesys-customer-innovation-award-finalists\/\">\u904e\u53bb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30a2\u30ef\u30fc\u30c9<\/a>\u306e\u53d7\u8cde\u8005\u3092\u542b\u3080\u5be9\u67fb\u54e1\u30d1\u30cd\u30eb\u306b\u3088\u3063\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u53d7\u8cde\u4f01\u696d\u304c\u5b9f\u8a3c\u3057\u305f\u72ec\u5275\u6027\u3001\u5353\u8d8a\u6027\u3001\u305d\u3057\u3066\u8f1d\u304b\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u30ec\u30d9\u30eb\u306b\u306f\u3001\u611f\u52d5\u3001\u305d\u3057\u3066\u611f\u670d\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u3001\u30a2\u30ef\u30fc\u30c9\u3092\u53d7\u8cde\u3057\u305f\u4f01\u696d\u306f\u3059\u3079\u3066\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001\u304a\u5ba2\u69d8\u3068\u4f01\u696d\u306e\u3059\u3079\u3066\u306e\u77ac\u9593\u3092\u3064\u306a\u3052\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u6210\u9577\u306b\u5fc5\u8981\u306a\u6210\u679c\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001\u793e\u9577\u306e\u30c8\u30e0\u30fb\u30a8\u30c3\u30b0\u30de\u30a4\u30e4\u30fc\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>2018\u5e74\u306e\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u30fb\u30a2\u30ef\u30fc\u30c9\u306e\u53d7\u8cde\u8005\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>1. CX\u30b0\u30ed\u30fc\u30d6\u30fb\u30c8\u30ed\u30c3\u30bf\u30fc \u2013 Emirates&nbsp;Airline \uff5e Genesys\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e16\u754c\u7684\u306a\u5c0e\u5165<\/li>\n<li>2. CX\u30a4\u30ce\u30d9\u30fc\u30bf\u30fc \u2013 Bradesco Next \uff5e \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u6700\u512a\u79c0\u306a\u6210\u529f\u4e8b\u4f8b<\/li>\n<li>3. CX\u30d1\u30a4\u30aa\u30cb\u30a2 &#8211; AFFINBANK\u3001QuinStreet\u3001VIPKID \uff5e \u30d9\u30b9\u30c8\u30fb\u30cb\u30e5\u30fc\u30ab\u30b9\u30bf\u30de\u30fc \u2013 \u30b5\u30a4\u30ed\u5316\u3092\u514b\u670d\u3057\u3001\u8fc5\u901f\u306a\u5c0e\u5165\u3092\u5b9f\u73fe\u3057\u305f\u4f01\u696d<\/li>\n<li>4. CX\u30e0\u30fc\u30d0\u30fc \u2013 Westpac New Zealand \uff5e \u30d9\u30b9\u30c8\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc &#8211; \u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c\u307e\u305f\u306f\u5c0e\u5165<\/li>\n<li>5. CX \u30f4\u30a3\u30b8\u30e7\u30ca\u30ea\u30fc \u2013 Heineken Mexico \uff5e \u4ed6\u793e\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u5207\u308a\u66ff\u3048\u305f\u6700\u512a\u79c0\u306a\u6210\u529f\u4e8b\u4f8b<\/li>\n<li>6. CX\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc &#8211; Harambee Youth Employment Accelerator \uff5e CX\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308b\u5dee\u5225\u5316\u3092\u56f3\u3063\u305f\u6700\u512a\u79c0\u306a\u6210\u529f\u4e8b\u4f8b<\/li>\n<\/ul>\n<p>\u53d7\u8cde\u4f01\u696d\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u5411\u3051\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30d5\u30a9\u30fc\u30e9\u30e0\u3067\u3042\u308b<a href=\"https:\/\/www.genesys.com\/about-genesys\/genesys-customer-advocacy-program\">Genesys Customer Advocacy Program\uff08GCAP\uff09<\/a>\u3078\u306e\u7a4d\u6975\u7684\u306a\u95a2\u4e0e\u3082\u8a55\u4fa1\u3055\u308c\u307e\u3057\u305f\u3002GCAP\u3067\u306f\u3001\u5909\u9769\u306e\u6210\u529f\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u306e\u4fc3\u9032\u3001\u696d\u754c\u306e\u30cb\u30e5\u30fc\u30b9\u3084\u30c8\u30ec\u30f3\u30c9\u306e\u628a\u63e1\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3064\u3044\u3066\u306e\u30bd\u30fc\u30c8\u30ea\u30fc\u30c0\u30fc\u3084\u540c\u696d\u8005\u3068\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30ad\u30f3\u30b0\u306e\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>CX18\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u65b0\u5883\u5730\u3068\u672a\u6765\u3092\u5207\u308a\u62d3\u304f\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u305d\u3057\u3066\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u4e00\u4f53\u3068\u306a\u3063\u305f\u696d\u754c\u5c48\u6307\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u96c6\u7d50\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5e74\u6b21\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u3059\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br 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