{"id":98790,"date":"2018-05-09T00:00:00","date_gmt":"2018-05-09T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98790"},"modified":"2021-06-28T00:40:27","modified_gmt":"2021-06-28T07:40:27","slug":"1805_competitive_replacement","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1805_competitive_replacement","title":{"rendered":"2017\u5e74\u4ee5\u6765\u3001700\u793e\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u63a1\u7528\u3057\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u63a8\u9032"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre\">05\/09\/2018<\/p>\n<h1>2017\u5e74\u4ee5\u6765\u3001700\u793e\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u63a1\u7528\u3057\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u63a8\u9032<\/h1>\n<h2><\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<p>2018\u5e745\u670810\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<h4>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306ePBX\u96e2\u308c\u304c\u9032\u5c55\u3057\u3001\u7af6\u5408\u304b\u3089\u306e\u4e57\u308a\u63db\u3048\u3068\u30af\u30e9\u30a6\u30c9\u63a1\u7528\u306e\u6d41\u308c\u304c\u52a0\u901f<\/h4>\n<p><strong>\u7c73\u56fd\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb \u2014 2018\u5e745\u67082\u65e5<\/strong> \u2014 <a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09<\/a>\u3068<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u3001PBX\u4e2d\u5fc3\u306e\u30ec\u30ac\u30b7\u30fc\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c\u304c2017\u5e74\u306e\u63d0\u4f9b\u958b\u59cb\u304b\u3089700\u793e\u3092\u8d85\u3048\u3001\u3055\u3089\u306b\u5e02\u5834\u30b7\u30a7\u30a2\u304c\u62e1\u5927\u3057\u305f\u3053\u3068\u3092\u3001\u30ca\u30c3\u30b7\u30e5\u30d3\u30eb\u3067\u958b\u50ac\u3055\u308c\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u201c<a href=\"https:\/\/www.genesys.com\/events\/xperience19\">CX18<\/a>\u201d\u306b\u304a\u3044\u3066\u767a\u8868\u81f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306f\u3001\u6700\u3082\u4fa1\u5024\u304c\u9ad8\u3044<a href=\"https:\/\/blog.genesys.com\/deciphering-customer-experience-isnt-for-just-anyone\/\">\u30b0\u30ed\u30fc\u30d0\u30eb\u30d6\u30e9\u30f3\u30c9<\/a>\u306e65\uff05\u306b\u9054\u3057\u3001\u3059\u3079\u3066\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30bb\u30b0\u30e1\u30f3\u30c8\u3084\u5730\u57df\u306b\u304a\u3044\u3066\u3001\u6628\u5e74\u3060\u3051\u3067\u3082\u6570\u767e\u3082\u306e\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u63a1\u7528\u3055\u308c\u307e\u3057\u305f\u3002AFFINBANK\u3001Atos\u3001BAC Credomatic\u3001Cleartrip\u3001Coca-Cola,\u3001Heineken\u3001\u30ce\u30fc\u30ea\u30c4\u3001Westpac New Zealand\u3068\u3044\u3063\u305f\u4f01\u696d\u304c\u3001\u6628\u5e74\u3001\u65b0\u305f\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>PBX\u4e2d\u5fc3\u306e\u65e7\u578b\u306e\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u3078\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u306f\u52e2\u3044\u304c\u6b62\u307e\u308b\u3053\u3068\u306a\u304f\u3001\u30ea\u30d7\u30ec\u30fc\u30b9\u306e3\u5206\u306e2\u304c\u76f4\u8fd1\u306e6\u30f6\u6708\u306b\u767a\u751f\u3057\u3066\u3044\u307e\u3059\u3002 \u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30012018\u5e74\u306e\u7b2c1\u56db\u534a\u671f\u3060\u3051\u3067\u3082\u3001\u6bce\u65e5\u5e73\u5747\u3067\u5c11\u306a\u304f\u3068\u30821\u4ef6\u306e\u5951\u7d04\u3092\u5b8c\u4e86\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u3001\u975e\u5e38\u306b\u4e88\u6e2c\u6027\u304c\u9ad8\u304f\u3001\u5b8c\u5168\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u79fb\u884c\u3092\u652f\u63f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001PBX\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u79fb\u884c\u5148\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u7279\u306bAvaya\u304b\u3089\u306e\u79fb\u884c\u304c\u9855\u8457\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u76f4\u8fd1\u306e5\u56db\u534a\u671f\u3060\u3051\u3067360\u793e\u304cAvaya\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u30ea\u30d7\u30ec\u30fc\u30b9\u3057\u3001\u4eca\u5e74\u306b\u5165\u3063\u3066\u304b\u3089\u306f\u305d\u306e\u30da\u30fc\u30b9\u304c\u500d\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u65b0\u898f\u30e6\u30fc\u30b6\u30fc\u306e75\uff05\u306fAvaya\u3082\u3057\u304f\u306fCisco\u304b\u3089\u306e\u4e57\u308a\u63db\u3048\u3067\u3057\u305f\u3002<\/p>\n<p><strong>\u30b0\u30ed\u30fc\u30d0\u30eb\u30d6\u30e9\u30f3\u30c9\u306b\u5927\u304d\u306a\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u30af\u30e9\u30a6\u30c9\u3078\u306e\u79fb\u884c<\/strong><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u3053\u308c\u307e\u3067\u308295%\u4ee5\u4e0a\u306e\u9867\u5ba2\u7dad\u6301\u7387\u3092\u8a87\u308b\u5f37\u529b\u306a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u76f4\u8fd1\u306f\u30af\u30e9\u30a6\u30c9\u306e\u63a1\u7528\u304c\u6025\u901f\u306b\u4f38\u3073\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u306f\u73fe\u5728\u3001Genesys\u306e\u58f2\u4e0a\u3052\u306e\u7d0425\uff05\u306b\u9054\u3057\u30012017\u5e74\u306e\u65b0\u898f\u9867\u5ba2\u306e50\uff05\u4ee5\u4e0a\u304c\u30af\u30e9\u30a6\u30c9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002\u4e3b\u8981\u306a\u4f01\u696d\u30d6\u30e9\u30f3\u30c9\u306b\u306f\u3001Coca-Cola\u3084Westpac New Zealand\u304c\u542b\u307e\u308c\u3001\u6ce8\u76ee\u3059\u3079\u304d\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li>Coca-Cola\uff1a\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u4ee5\u964d\u3001Coca-Cola\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u8cbb\u7528\u309250\uff05\u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u3001\u4e16\u754c\u306e\u98f2\u6599\u696d\u754c\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u3001Avaya\u3001Cisco\u3001Verint\u3001NICE\u306a\u3069\u306e\u8907\u6570\u306e\u30d9\u30f3\u30c0\u30fc\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u4eba\u4e8b\u3001\u8a2d\u5099\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30bb\u30fc\u30eb\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b5\u62e0\u70b9\u30671600\u4eba\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u62b1\u3048\u308b\u5317\u7c73\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u904b\u55b6\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30e2\u30c7\u30eb\u3092\u7c21\u7d20\u5316\u3057\u3001\u7d71\u5408\u3092\u5bb9\u6613\u306b\u3057\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u305f\u3081\u3001Coca-Cola\u306f\u30b8\u30a7\u30cd\u30b7\u30b9\u306ePureConnect\u2122Cloud\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u7d71\u5408\u3057\u307e\u3057\u305f\u3002PureConnect\u306f\u3001\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3001\u54c1\u8cea\u7ba1\u7406\u3001\u901a\u8a71\u9332\u97f3\u306a\u3069\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u3059\u3079\u3066\u7db2\u7f85\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>Westpac New Zealand\uff1a\u30cb\u30e5\u30fc\u30b8\u30fc\u30e9\u30f3\u30c9\u306b\u304a\u3051\u308b\u6700\u5927\u624b\u9280\u884c\u306e\u4e00\u793e\u3067\u3042\u308bWestpac NZ\u306f\u3001\u65e7\u5f0f\u306eNortel Avaya\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30d9\u30fc\u30b9\u306b\u3057\u3066\u3044\u305f\u305f\u3081\u3001\u305d\u306e\u69cb\u9020\u304c\u975e\u5e38\u306b\u8907\u96d1\u3067\u3057\u305f\u3002\u3057\u304b\u3082\u3001Nortel Avaya\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u7dad\u6301\u30b3\u30b9\u30c8\u304c\u975e\u5e38\u306b\u9ad8\u3044\u3060\u3051\u3067\u306a\u304f\u3001\u969c\u5bb3\u304c\u767a\u751f\u3057\u304c\u3061\u3067\u3057\u305f\u3002 \u3055\u3089\u306b\u3001\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u3084\u9332\u97f3\u306a\u3069\u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u304c\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002 Genesys Cloud\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c0e\u5165\u5f8c\u306f\u3001\u30a4\u30f3\u30d5\u30e9\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30b3\u30fc\u30eb\u3092100\uff05\u5897\u52a0\u3055\u305b\u3001\u77ed\u671f\u9593\u3067\u4fa1\u5024\u5275\u51fa\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002 \u305d\u306e\u6700\u521d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30fb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u305f\u3063\u305f3\u30f6\u6708\u3067\u7a3c\u50cd\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p><strong>\u3059\u3079\u3066\u306e\u898f\u6a21\u3068\u7a2e\u985e\u306e\u4f01\u696d\u304c\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u3067\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u4eab\u53d7<\/strong><\/p>\n<p>AFFINBANK\u3001Cleartrip\u3001Heineken\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3001\u53ce\u76ca\u306e\u5897\u52a0\u3068\u3044\u3063\u305f\u30d3\u30b8\u30cd\u30b9KPI\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002<\/p>\n<ul>\n<li>Heineken\uff1aCisco\u304b\u3089Genesys PureConnect\u306b\u79fb\u884c\u3057\u305f\u3053\u3068\u3067\u3001Heineken Mexico\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u306a\u304c\u3089\u3001\u901a\u8a71\u306e\u6709\u52b9\u6027\u309240\uff05\u4ee5\u4e0a\u6539\u5584\u3057\u3001\u8ca9\u58f2\u52b9\u7387\u30926\uff05\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e00\u4eba\u3042\u305f\u308a\u3001\u4e00\u65e51.5\u6642\u9593\u306e\u52b4\u50cd\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u307e\u3057\u305f\u3002Heineken Mexico\u306f\u3001\u5168\u4e16\u754c\u306eHeineken\u793e\u306e70\u3082\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u5e02\u5834\u306e\u4e2d\u304b\u3089\u3001\u6700\u3082\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30fb\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>Cleartrip\uff1a\u30a4\u30f3\u30c9\u3092\u62e0\u70b9\u3068\u3059\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u65c5\u884c\u4f1a\u793e\u3067\u3042\u308bClearrip\u306f\u3001Genesys Multicloud CX\u2122\u3092\u5b9f\u88c5\u3057\u3066\u304b\u30891\u5e74\u672a\u6e80\u3067\u3001\u5c0e\u5165\u76ee\u6a19\u306eROI\uff08\u6295\u8cc7\u53ce\u76ca\u7387\uff0990\uff05\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u309221\uff05\u5411\u4e0a\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u4f34\u3063\u3066\u3001\u554f\u3044\u5408\u308f\u305b\u91cf\u304c\u5897\u52a0\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001Cleartrip\u306f\u4ee5\u524d\u3068\u540c\u3058\u4eba\u6570\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u9867\u5ba2\u5bfe\u5fdc\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/li>\n<li>AFFINBANK\uff1a\u30de\u30ec\u30fc\u30b7\u30a2\u306e\u9280\u884c\u3067\u3042\u308bAFFINBANK\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30fb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308bGenesys Multicloud CX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u3068\u79fb\u884c\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u540c\u884c\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u5237\u65b0\u3057\u3001\u30c6\u30ec\u30bb\u30fc\u30eb\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u309260\uff05\u6539\u5584\u3001\u901a\u8a71\u653e\u68c4\u7387\u309284\uff05\u524a\u6e1b\u3001\u4ee3\u7406\u5e97\u306e\u751f\u7523\u6027\u309250\uff05\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n<p>\u300c\u3053\u306e\u9a5a\u7570\u7684\u306a\u52e2\u3044\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u9769\u65b0\u7684\u306a\u88fd\u54c1\u3068\u512a\u308c\u305f\u30c1\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u5e02\u5834\u306e\u4fe1\u983c\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f0a\u793e\u306f\u304a\u5ba2\u69d8\u306e\u8981\u6c42\u3084\u5e02\u5834\u306e\u5909\u5316\u3092\u5148\u53d6\u308a\u3057\u3066\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304c\u30dd\u30b8\u30c6\u30a3\u30d6\u304b\u3064\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u305f\u7d4c\u9a13\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u4e88\u6e2c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u6700\u5927\u9650\u306e\u652f\u63f4\u3092\u3059\u308b\u3068\u3044\u3046\u78ba\u56fa\u305f\u308b\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u59ff\u52e2\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u3084\u696d\u754c\u30a2\u30ca\u30ea\u30b9\u30c8\u304b\u3089\u3082\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002Frost\uff06Sullivan\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u30922018\u5e74\u5317\u7c73\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30a4\u30e4\u30fc\u3092\u9078\u5b9a\u3057\u305f\u306e\u306f\u3001\u305d\u306e\u8c61\u5fb4\u306e\u4e00\u3064\u3067\u3059\u3002\u300d\u3068\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001\u793e\u9577\u306e\u30c8\u30e0\u30fb\u30a8\u30c3\u30b0\u30de\u30a4\u30e4\u30fc\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u6628\u5e74\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u305f\u6b21\u4e16\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u30de\u30a4\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u753b\u671f\u7684\u306a\u30d7\u30ed\u30b0\u30e9\u30e0\u201cPureBridge\u201d\u3092\u901a\u3058\u3066\u3001PBX\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u30ea\u30d7\u30ec\u30fc\u30b9\u3092\u9032\u3081\u3001\u5e02\u5834\u3092\u5927\u304d\u304f\u727d\u5f15\u3059\u308b\u6210\u679c\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd\u4ee5\u4e0a11,000\u793e\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u306b\u3088\u308a\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\u3001<a href=\"https:\/\/twitter.com\/genesysjapan\"> Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p><strong>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<\/strong><br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a href=\"mailto:tetsuya.saito@genesys.com\">tetsuya.saito@genesys.com<\/a><\/p>\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u5e83\u5831\u4e8b\u52d9\u5c40\uff08\u30ab\u30fc\u30c4\u30e1\u30c7\u30a3\u30a2\u30ef\u30fc\u30af\u30b9\u5185\uff09<br \/>\n\u30b6\u30d0\u30f4\u30a1\u30fb\u30a2\u30ec\u30af\u30b5\u30f3\u30c9\u30eb<br \/>\nTel: 03-6427-1627 \/ 080-4178-2393<br \/>\nEmail: <a href=\"mailto:alex@kartz.co.jp\">alex@kartz.co.jp<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text] 05\/09\/2018 2017\u5e74\u4ee5\u6765\u3001700\u793e\u304c\u30b8\u30a7\u30cd\u30b7\u30b9\u3092\u63a1\u7528\u3057\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u63a8\u9032 [\/vc_column_text][ [&hellip;]<\/p>\n","protected":false},"author":344,"featured_media":0,"template":"","class_list":["post-98790","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"05\/09\/2018","meta_description":"\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001PBX\u4e2d\u5fc3\u306e\u30ec\u30ac\u30b7\u30fc\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3078\u306e\u79fb\u884c\u304c2017\u5e74\u306e\u63d0\u4f9b\u958b\u59cb\u304b\u3089700\u793e\u3092\u8d85\u3048\u3001\u3055\u3089\u306b\u5e02\u5834\u30b7\u30a7\u30a2\u304c\u62e1\u5927\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002","utm_pass":false,"asset_expiration":"","disable_chat":false,"meta_title":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2018-05-09","_links":{"self":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/users\/344"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98790\/revisions"}],"predecessor-version":[{"id":386332,"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/announcements\/98790\/revisions\/386332"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=98790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}