{"id":98780,"date":"2018-10-01T00:00:00","date_gmt":"2018-10-01T07:00:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=98780"},"modified":"2021-06-28T01:22:08","modified_gmt":"2021-06-28T08:22:08","slug":"1019_gartner_cerm","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/1019_gartner_cerm","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306bAI\u3092\u642d\u8f09 \u9ad8\u7cbe\u5ea6\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3078"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<p>2018\u5e7411\u670815\u65e5 [\u65e5\u672c\u8a9e\u8a33]<\/p>\n<h1><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<br \/>\n\u30b5\u30fc\u30d3\u30b9\u306b<\/strong><strong>AI<\/strong><strong>\u3092\u642d\u8f09<\/strong><strong><br \/>\n<\/strong><strong>\u9ad8\u7cbe\u5ea6\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u3092\u5b9f\u73fe\u3078<\/strong><\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[vc_column_text]<\/p>\n<h4><em>\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3068\u793e\u54e1\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u5411\u3051\u3001<\/em><em>AI<\/em><em>\u3068\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u304f\u65b0\u6a5f\u80fd\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316<\/em><\/h4>\n<p><strong>\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3 <\/strong>\u2014<strong> 2018<\/strong><strong>\u5e7410\u670830\u65e5 <\/strong>\u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304a\u3088\u3073<a href=\"https:\/\/www.genesys.com\/ja-jp\/customer-experience\/better-results\/migrating-your-legacy-system\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>\u306e\u30de\u30fc\u30b1\u30c3\u30c8\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\uff08<a href=\"https:\/\/www.genesys.com\/ja-jp\">https:\/\/www.genesys.com\/ja-jp<\/a>\uff09\u306f\u672c\u65e5\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u88fd\u54c1\u30ed\u30fc\u30f3\u30c1\u306e\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u4eca\u56de\u306e\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30d1\u30ef\u30fc\u30e1\u30f3\u30c8\u3092\u30c6\u30fc\u30de\u306b\u3001\u50cd\u304d\u65b9\u3092\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u5909\u9769\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3055\u308c\u3066\u304a\u308a\u3001AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u306b\u3088\u3063\u3066\u696d\u52d9\u4e88\u6e2c\u306a\u3089\u3073\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u884c\u3046\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u4f01\u696d\u306fAI\u3092\u6d3b\u7528\u3057\u3066\u3001\u3053\u308c\u307e\u3067\u3088\u308a\u77ed\u671f\u9593\u304b\u3064\u9ad8\u7cbe\u5ea6\u3067\u6700\u5584\u306e\u4eba\u54e1\u914d\u7f6e\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u7d44\u307f\u3001\u5927\u5e45\u306b\u6642\u9593\u3068\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u4f01\u696d\u898f\u6a21\u3092\u554f\u308f\u305a\u3001\u304a\u5ba2\u69d8\u304c\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5168\u3066\u306eAI\u6226\u7565\u3092\u5c55\u958b\u3067\u304d\u308b\u3053\u3068\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u3001\u4e88\u6e2c\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306a\u3069\u3001\u5f0a\u793e\u306e\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u306fAI\u3092\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306b\u6d3b\u7528\u3067\u304d\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u7fa4\u3092\u53d6\u308a\u5165\u308c\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u9b45\u529b\u7684\u306a\u70b9\u306f\u3001AI\u306b\u95a2\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u30c7\u30fc\u30bf\u306e\u5171\u6709\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u9867\u5ba2\u304a\u3088\u3073\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u98db\u8e8d\u7684\u306b\u30d3\u30b8\u30cd\u30b9\u52b9\u679c\u3092\u6539\u5584\u3059\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3067\u3059\u3002\u300d\u3068\u30b8\u30a7\u30cd\u30b7\u30b9\u793e\u3001Chief Product Officer\u306ePeter Graf\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30ae\u30ea\u30b9\u306e\u300c<a href=\"https:\/\/www.callcentrehelper.com\/workforce-forecasting-57254.htm\">Call Centre Helper<\/a>\u300d\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u306e\u30b9\u30bf\u30c3\u30d5\u30a3\u30f3\u30b0\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u6c7a\u5b9a\u3092\u3001\u672a\u3060\u306b\u534a\u6570\u4ee5\u4e0a\u306e\u4f01\u696d\u304c\u624b\u4f5c\u696d\u3067\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u696d\u52d9\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/strong><\/p>\n<p>\u300cGenesys Automated Forecasting\u300d\u306f\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u306725\u4ee5\u4e0a\u306e\u30e1\u30bd\u30c3\u30c9\u306b\u57fa\u3065\u304f\u5909\u6570\u304b\u3089\u6570\u5341\u4e07\u306b\u304a\u3088\u3076\u4e88\u6e2c\u3092\u8a08\u7b97\u3057\u3001\u6700\u9069\u306a\u4e88\u6e2c\u309230\u79d2\u4ee5\u5185\u306b\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6700\u59273\u3064\u306e\u624b\u6cd5\u304b\u3089\u9577\u6642\u9593\u3092\u304b\u3051\u3066\u8a08\u7b97\u3057\u3066\u3044\u305f\u5f93\u6765\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u6bd4\u8f03\u3059\u308b\u3068\u3001\u4e88\u6e2c\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u300cGenesys Automated Forecasting\u300d\u306f\u696d\u754c\u3067\u3082\u3063\u3068\u3082\u7cbe\u5ea6\u304c\u9ad8\u304f\u3001\u696d\u754c\u3067\u3082\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e95\uff5e97\uff05\u306e\u7cbe\u5ea6\u306b\u5230\u9054\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u300cGenesys Forecasting\u300d\u3068\u9023\u52d5\u3059\u308b\u300cAutomated Scheduling\u300d\u3082\u3001AI\u30e2\u30c7\u30eb\u306b\u57fa\u3065\u304d\u5f93\u6765\u306e\u624b\u6cd5\u3088\u308a60\u500d\u901f\u304f\u30b9\u30bf\u30c3\u30d5\u914d\u7f6e\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u304c\u6700\u9069\u5316\u3055\u308c\u305f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u6570\u5206\u3067\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30eb\u30fc\u30eb\u30fb\u30d9\u30fc\u30b9\u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3067\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u884c\u3063\u3066\u3044\u305f\u30c4\u30fc\u30eb\u3068\u6bd4\u3079\u3066\u5927\u5e45\u306b\u8fc5\u901f\u5316\u3057\u307e\u3057\u305f\u3002\u300cGenesys Automated Scheduling\u300d\u306f\u3001\u8907\u6570\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u6bd4\u8f03\u3001\u6025\u306a\u30b9\u30bf\u30c3\u30d5\u5909\u66f4\u3078\u306e\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u5bfe\u5fdc\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u8fc5\u901f\u306a\u66f4\u65b0\u306a\u3069\u3001\u3053\u308c\u307e\u3067\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u4f5c\u6210\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u5927\u304d\u304f\u5909\u9769\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u201cGenesys Automated Forecasting and Scheduling\u201c\u306f\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u306e\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u304b\u3064\u3066\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306f\u3001\u5358\u7d14\u306a\u52b4\u50cd\u96c6\u7d04\u578b\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u3001\u3057\u304b\u3082\u4eba\u70ba\u7684\u306a\u30df\u30b9\u304c\u3064\u304d\u307e\u3068\u3046\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3067\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u65b0\u305f\u306a\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3053\u306e\u4eba\u9593\u4e2d\u5fc3\u306e\u6614\u306a\u304c\u3089\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u5b8c\u5168\u306b\u5909\u9769\u3057\u3001\u6700\u3082\u91cd\u8981\u306a\u696d\u52d9\u306b\u6642\u9593\u3092\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u30b9\u30bf\u30c3\u30d5\u306e\u6642\u9593\u3092\u914d\u5206\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306f\u4eba\u54e1\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3067\u6d3b\u52d5\u3057\u3066\u3044\u306a\u3044\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u696d\u52d9\u304c\u5727\u8feb\u3057\u3066\u3044\u308b\u793e\u54e1\u3001\u3055\u3089\u306f\u4e0d\u6e80\u3092\u6301\u3063\u305f\u9867\u5ba2\u3092\u6e1b\u3089\u3057\u306a\u304c\u3089\u3001\u30b3\u30b9\u30c8\u306e\u6700\u5c0f\u5316\u3068\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u5229\u76ca\u3092\u9ad8\u3081\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u300d\u3068\u8abf\u67fb\u4f1a\u793e\u306eOvum\u793e\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4e3b\u4efb\u30a2\u30ca\u30ea\u30b9\u30c8\u3092\u52d9\u3081\u308bKen Landoline\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u300cGenesys Automated Forecasting and Scheduling\u300d\u3092\u306f\u3058\u3081\u3001\u4eca\u5f8c\u6570\u30ab\u6708\u306b\u308f\u305f\u3063\u3066\u6570\u767e\u4ee5\u4e0a\u306e\u6a5f\u80fd\u304c\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3001Genesys Cloud\u2122\u3001PureConnect\u2122\ufe0f\u3001Genesys Multicloud CX\u2122\ufe0f\u3092\u542b\u3080\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u5168\u3066\u306e\u88fd\u54c1\u306b\u304a\u3051\u308b\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u5c55\u958b\u3055\u308c\u3066\u3044\u304d\u307e\u3059\u3002\u3053\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30d9\u30fc\u30b9\u306e\u30c7\u30ea\u30d0\u30ea\u30fc\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u65b0\u3057\u3044\u6a5f\u80fd\u3092\u3088\u308a\u65e9\u304f\u7c21\u5358\u306b\u5c0e\u5165\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4e2d\u3067\u30b3\u30a2\u30fb\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3068\u306a\u308b\u306e\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306eAI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u300cKate\u300d\uff08\u30b1\u30a4\u30c8\uff09\u300d\u3067\u3059\u3002Kate\u306f\u4f01\u696d\u30a4\u30f3\u30d5\u30e9\u5168\u4f53\u306bAI\u3092\u7d71\u5408\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3001\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u81ea\u52d5\u5316<\/strong> \u2013 \u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30aa\u30ea\u30b8\u30ca\u30eb\u3001\u3082\u3057\u304f\u306fGoogle Contact Center AI\u3084Amazon Lex\u3068\u3044\u3063\u305f\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3057\u3001\u96fb\u8a71\u3084\u30b9\u30de\u30fc\u30c8\u30b9\u30d4\u30fc\u30ab\u30fc\u3001\u30ce\u30fc\u30c8\u30d1\u30bd\u30b3\u30f3\u3001\u30bf\u30d6\u30ec\u30c3\u30c8\u3001\u30a2\u30d7\u30ea\u7d4c\u7531\u3067\u306e\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u81ea\u52d5\u5316<\/li>\n<li><strong>\u81ea\u52d5\u7684\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b5\u30dd\u30fc\u30c8 <\/strong>\u2013 \u5f93\u696d\u54e1\u306e\u4f53\u9a13\u3092\u6539\u5584\u3059\u3079\u304f\u3001AI\u3067\u7a3c\u50cd\u3059\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u304c\u9069\u5207\u306a\u60c5\u5831\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30a2\u30c9\u30d0\u30a4\u30b9\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u89e3\u6c7a\u3092\u30b5\u30dd\u30fc\u30c8<\/li>\n<li><strong>\u4e88\u6e2c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u898b\u8fbc\u5ba2\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3<\/strong> \u2013 \u6a5f\u68b0\u5b66\u7fd2\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u898b\u8fbc\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7ba1\u7406\u30fb\u65b9\u5411\u4ed8\u3051\u3002\u4e88\u6e2c\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u30c1\u30e3\u30c3\u30c8\u3084\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30aa\u30d5\u30a1\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001ROI\u3084\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3092\u6539\u5584<\/li>\n<li><strong>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u300c\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9DNA\u300d<\/strong> &#8211; \u6a5f\u68b0\u5b66\u7fd2\u3067\u7a3c\u50cd\u3059\u308b\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9DNA\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u30de\u30c3\u30c1\u30f3\u30b0\u6a5f\u80fd\u3092\u5927\u5e45\u306b\u5f37\u5316\u3002\u51e6\u7406\u6642\u9593\u306e\u3088\u3046\u306a\u8981\u7d20\u3092\u8d85\u3048\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u77e5\u8b58\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u500b\u4eba\u306e\u8981\u671b\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5c65\u6b74\u306a\u3069\u3068\u3044\u3063\u305f\u8907\u96d1\u306a\u5909\u6570\u3092\u5143\u306b\u30bf\u30fc\u30b2\u30c3\u30c8\u306e\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3092\u62e1\u5f35<\/li>\n<\/ul>\n<p>\u3055\u3089\u306b\u3001\u30a6\u30a4\u30f3\u30bf\u30fc\u30fb\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u3078\u306e\u5bfe\u5fdc\u3092\u5897\u3084\u3057\u3001\u6210\u9577\u4e2d\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u63a1\u7528\u3057\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306e\u9023\u643a\u306b\u3088\u308b\u52b9\u7387\u5316\u3082\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002Genesys Cloud\u306e\u304a\u5ba2\u69d8\u306fLINE\u3084Twitter\u3001Facebook\u306a\u3069\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u3068\u63a5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u306a\u304a\u3001Genesys Multicloud CX\u306fApple Business Chat\u3084WeChat\u3001LINE\u3001Facebook\u3001Twitter\u306b\u52a0\u3048\u3001WhatsApp\u306b\u3082\u5bfe\u5fdc\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>2018\u5e7411\u670814\u65e5\u306b\u958b\u50ac\u3055\u308c\u305f\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u51ac\u5b63\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30c6\u30fc\u30de\u3068\u3057\u305f<a href=\"https:\/\/www.genesys.com\/webinars\/genesys-winter-2018-innovations?utm_medium=social&amp;utm_source=PR&amp;utm_campaign=11\/14_Genesys_Winter_2018_Innovations\">Web\u30bb\u30df\u30ca\u30fc<\/a>\u306b\u767b\u9332\u3059\u308b\u3068\u3001Genesys Automated Forecasting and Scheduling\u306e\u8aac\u660e\u306b\u52a0\u3048\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3068\u4eca\u5f8c\u306e\u52d5\u5411\u306b\u3064\u3044\u3066\u3054\u7406\u89e3\u3044\u305f\u3060\u3051\u307e\u3059\u3002\uff08\u82f1\u8a9e\u306e\u307f\u5bfe\u5fdc\uff09<\/p>\n<p><strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306b\u3064\u3044\u3066<br \/>\n<\/strong>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u6bce\u5e74250\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e16\u754c\u6700\u9ad8\u30af\u30e9\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u793e\u54e1\u3084\u9867\u5ba2\u306e\u4f1a\u8a71\u3092\u3044\u3064\u3067\u3082\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u7e4b\u3050\u3053\u3068\u304b\u3089\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u6210\u529f\u304c\u751f\u307e\u308c\u307e\u3059\u3002 100\u30ab\u56fd11,000\u793e\u4ee5\u4e0a\u304c\u4fe1\u983c\u3059\u308b\u696d\u754c\u30c8\u30c3\u30d7\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3068\u6c38\u7d9a\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u6700\u9ad8\u306e\u6280\u8853\u3068\u4eba\u9593\u306e\u5275\u610f\u3092\u7d50\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u7136\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8003\u3048\u65b9\u306b\u6cbf\u3063\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002 \u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3001\u30af\u30e9\u30a6\u30c9\u3067\u5909\u308f\u3089\u306a\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u3001\u771f\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u67d4\u8edf\u6027\u306b\u512a\u308c\u3001\u76f4\u611f\u7684\u3001\u305d\u3057\u3066\u5229\u7528\u8005\u306e\u80fd\u529b\u3092\u4f59\u3059\u3068\u3053\u308d\u7121\u304f\u767a\u63ee\u3067\u304d\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a73\u3057\u304f\u306f\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\">www.genesys.com\/jp<\/a>\u3001 <a href=\"https:\/\/twitter.com\/genesysjapan\">Twitter<\/a>\u3001<a href=\"https:\/\/www.facebook.com\/genesysjapan\/\">Facebook<\/a>\u3001<a href=\"https:\/\/www.youtube.com\/genesys\">YouTube<\/a>\u3001<a href=\"https:\/\/www.linkedin.com\/company-beta\/601919\/?pathWildcard=601919\">LinkedIn<\/a>\u3001<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\">\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30d6\u30ed\u30b0<\/a> \u3092\u3054\u89a7\u4e0b\u3055\u3044\u3002<\/p>\n<p>\uff1c\u672c\u30ea\u30ea\u30fc\u30b9\u306b\u95a2\u3059\u308b\u5831\u9053\u95a2\u4fc2\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u4e0b\u8a18\u306b\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\uff1e<br \/>\n\u30b8\u30a7\u30cd\u30b7\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u3000\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u672c\u90e8<br \/>\n\u6589\u85e4 \u54f2\u4e5f<br \/>\nTel: 03-5989-1430<br \/>\nEmail: <a 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