{"id":650378,"date":"2026-10-26T19:35:28","date_gmt":"2026-10-27T02:35:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=650378"},"modified":"2026-10-26T19:35:28","modified_gmt":"2026-10-27T02:35:28","slug":"genesys-named-a-leader-in-the-gartner-magic-quadrant-for-contact-center-as-a-service-for-12th-consecutive-year","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-gartner-magic-quadrant-for-contact-center-as-a-service-for-12th-consecutive-year","title":{"rendered":"\u30b8\u30a7\u30cd\u30b7\u30b9\u30012026\u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306eContact Center as a Service\u5206\u91ce\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u306612\u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa"},"content":{"rendered":"

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\u30b8\u30a7\u30cd\u30b7\u30b9\u3001 2026 \u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e Contact Center as a Service \u5206\u91ce\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u2122\u306b\u304a\u3044\u3066 12 \u5e74\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u306b\u9078\u51fa<\/strong><\/h1>\n
\uff5e\u4f01\u696d\u306e\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3044\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b Genesys Cloud \u306e\u5f37\u307f\u3092\u53cd\u6620\uff5e<\/strong><\/h5>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text css=””]\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u2014 2026 \u5e74 10 \u6708 22 \u65e5 \u2014 AI \u3092\u6d3b\u7528\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u00ae<\/a>\u306f\u7c73\u30ac\u30fc\u30c8\u30ca\u30fc\u793e \uff08\u4ee5\u4e0b\u3001\u300c\u30ac\u30fc\u30c8\u30ca\u30fc\u300d) \u306b\u3088\u308b\u300c 2026 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u3000(CCaaS )<\/a>\u300d1<\/sup>\u306b\u304a\u3044\u3066\u3001\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u3001\u5b9f\u884c\u80fd\u529b\u306e\u8a55\u4fa1\u8ef8\u3067\u6700\u4e0a\u4f4d\u306e\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u304c\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u308b\u306e\u306f\u3001\u4eca\u56de\u306712\u5e74\u9023\u7d9a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u4f75\u305b\u3066\u767a\u884c\u3055\u308c\u305f\u300c Gartner Critical Capabilities for Contact Center as a Service \u300d\u30ec\u30dd\u30fc\u30c8<\/a>\u00b2\u3067\u306f\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u8a55\u4fa1\u5bfe\u8c61\u3068\u306a\u3063\u305f 5 \u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3059\u3079\u3066\u3067 1 \u4f4d\u307e\u305f\u306f 2 \u4f4d\u306b\u30e9\u30f3\u30af\u3055\u308c\u305f\u552f\u4e00\u306e\u30d9\u30f3\u30c0\u30fc\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u300c\u30b0\u30ed\u30fc\u30d0\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306e 2 \u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u305f\u307b\u304b\u3001\u300c\u30cf\u30a4\u30dc\u30ea\u30e5\u30fc\u30e0\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u300c\u30c7\u30b8\u30bf\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u300c\u30a2\u30b8\u30e3\u30a4\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306e\u6b8b\u308b 3 \u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u3082\uff12\u756a\u76ee\u306b\u9ad8\u3044\u30b9\u30b3\u30a2\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002<\/p>\n

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\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u30b7\u30cb\u30a2\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8 \u517c \u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u62c5\u5f53\u30b8\u30a7\u30cd\u30e9\u30eb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3067\u3042\u308b Mike Szilagyi \u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u300c\u3053\u306e 12 \u5e74\u9593\u3001\u9867\u5ba2\u4f53\u9a13\u306f\u30af\u30e9\u30a6\u30c9\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u305d\u3057\u3066\u305d\u308c\u306b\u7d9a\u304f AI \u306e\u9032\u5316\u306b\u3088\u3063\u3066\u5909\u5316\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u4f01\u696d\u304c\u65b0\u305f\u306a\u6280\u8853\u9769\u65b0\u3092\u9867\u5ba2\u3068\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u610f\u7fa9\u3042\u308b\u6210\u679c\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067\u7d99\u7d9a\u7684\u306b\u30ea\u30fc\u30c0\u30fc\u306b\u4f4d\u7f6e\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u306f\u3001\u5f53\u793e\u306e\u80fd\u529b\u3092\u793a\u3059\u3082\u306e\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u00a0 AI \u306e\u6d3b\u7528\u304c\u5e83\u304c\u308b\u4e2d\u3001 Genesys Cloud\u2122 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u898f\u6a21\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u591a\u304f\u306e\u696d\u52d9\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u81ea\u52d5\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u8efd\u6e1b\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n

 <\/p>\n

Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5e74\u9593 330 \u5104\u4ef6\u4ee5\u4e0a\u306e\u9867\u5ba2\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u3001\u4e16\u754c 7,500 \u4ee5\u4e0a\u306e\u7d44\u7e54\u3067\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308b\u7d99\u7d9a\u7684\u306a\u8a55\u4fa1\u306b\u3064\u3044\u3066\u3001\u4f01\u696d\u304c\u5358\u72ec\u3067\u6a5f\u80fd\u3059\u308b AI \u3084\u3001\u3042\u3089\u304b\u3058\u3081\u5b9a\u3081\u3089\u308c\u305f\u30eb\u30fc\u30eb\u306b\u5f93\u3046\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8d85\u3048\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3078\u3068\u79fb\u884c\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5f37\u307f\u304c\u53cd\u6620\u3055\u308c\u305f\u3082\u306e\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u306e\u610f\u56f3\u304b\u3089\u8ab2\u984c\u89e3\u6c7a\u306e\u5148\u306b\u3042\u308b\u6210\u679c\u306b\u81f3\u308b\u307e\u3067\u3001 AI \u3001\u4eba\u3001\u30b7\u30b9\u30c6\u30e0\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u9023\u643a\u3055\u305b\u308b\u3001 CX \u306e\u65b0\u305f\u306a\u904b\u7528\u30e2\u30c7\u30eb\u3067\u3059\u3002 Genesys Cloud \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5168\u4f53\u306b\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u7d44\u307f\u8fbc\u307f\u306a\u304c\u3089\u3001\u884c\u52d5\u306b\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3001\u30dd\u30ea\u30b7\u30fc\u3001\u4f01\u696d\u306e\u5404\u7a2e\u6a5f\u80fd\u3092\u3064\u306a\u3050\u3053\u3068\u3067\u3001\u3053\u306e\u30e2\u30c7\u30eb\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n

 <\/p>\n

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 <\/p>\n

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